• TicketStub.com

Overview

TicketStub.com has a rating of 2.72 stars from 18 reviews, indicating that most customers are generally dissatisfied with their purchases. TicketStub.com ranks 72nd among Concert Tickets sites.

  • Service
    1
  • Value
    1
  • Returns
    1
  • Quality
    1
How would you rate TicketStub.com?
Top Positive Review

“Ordering the tickets”

Nicole S.
7/3/15

I decided to call and order so I could speak to an actual person to find out more information since this is my first time using Ticketstub. The guy I spoke to was VERY helpful explaining how this works and YES you do pay more but what do you expect if you are looking for really good seats or seats to a sold out show? I was assured I would receive my tickets in the mail in the next few days (the concert is 3 weeks away). Right now I'm very pleased with everything, customer service and all. I will write another review after the concert :) -Nicole Skapik

Top Critical Review

“Three months after buying my tickets the refunded and claimed the event was canceled”

Ann R.
5/9/21

In February I bought two great tickets to the Brewers vs Tigers game in Milwaukee. The tickets were good seats behind home plate and cost 300.00. Three months later they claimed the event was canceled and returned the money. The event was NOT canceled but I could not get back my good seats. It is impossible to call these guys and talk to a person. Their call answer system just keeps forcing you to listen to a series of messages they think are FAQs. You can't get to a person. I finally went through as if I had not bought my tickets and reached someone who got me into CS. They then disconnected me. We bought these tickets as a first venture back to the normal after my husband and I lost our parents to covid. I don't know why they are claiming the game was canceled. Possibly the seller changed his mind about selling them. Regardless they owe us an explanation but there is no way to get one. They also don't respond to emails.

Reviews (18)

Rating

Timeframe

Other

Thumbnail of user annr505
1 review
0 helpful votes
May 9th, 2021

In February I bought two great tickets to the Brewers vs Tigers game in Milwaukee. The tickets were good seats behind home plate and cost 300.00. Three months later they claimed the event was canceled and returned the money. The event was NOT canceled but I could not get back my good seats. It is impossible to call these guys and talk to a person. Their call answer system just keeps forcing you to listen to a series of messages they think are FAQs. You can't get to a person. I finally went through as if I had not bought my tickets and reached someone who got me into CS. They then disconnected me.

We bought these tickets as a first venture back to the normal after my husband and I lost our parents to covid. I don't know why they are claiming the game was canceled. Possibly the seller changed his mind about selling them. Regardless they owe us an explanation but there is no way to get one. They also don't respond to emails.

Products used:
MLB tickets

Service
Value
Returns
Quality
Thumbnail of user garryb25
1 review
0 helpful votes
September 13th, 2017

Do not under any circumstances give these guys credit card info. I tried to sell some tickets with them and no one got back to me as advised on site. The phone number on their site gave me another number to call which was not even their company. Beware this site is a scam.

Thumbnail of user iraz2
Ira Z. – TicketStub.com Rep

Hi Garry... Pretty sure you have Ticketstub.com confused with another site. Wo don't and have never allowed customers to list tickets to sell on our site. We work only with the certified brokers in our system for inventory. Also, there has never been any notice on the site the would refer to anyone being able to list tickets with us. I can appreciate that you had an unpleasant experience but I can absolutely guarantee it wasn't on Ticketstub.com. I've owned and run the site for the last 15 years and have never offered the ability to list tickets for customers. There is nothing illegitimate about Ticketstub.com... as I mentioned we've been doing business for the last 15 years with many thousands of happy customers. If Ticketstub.com was scamming anyone we would have been gone ages ago... and we're still here offering quality experiences. Thank you... Ira... owner of Ticketstub.com

Thumbnail of user rebeccak73
1 review
0 helpful votes
December 4th, 2017

I tried selling tickets on their site for a show the next night. After I listed them and didn't see them posted, I called them and they said they can take up to 7 days to list tickets! 7 days! On a show that I was listing for the next night. At the very least, they should make the seller aware of this when they ask for the date of the event and it's within the 7 days.

Thumbnail of user nicoles82
1 review
2 helpful votes
July 3rd, 2015

I decided to call and order so I could speak to an actual person to find out more information since this is my first time using Ticketstub. The guy I spoke to was VERY helpful explaining how this works and YES you do pay more but what do you expect if you are looking for really good seats or seats to a sold out show? I was assured I would receive my tickets in the mail in the next few days (the concert is 3 weeks away). Right now I'm very pleased with everything, customer service and all. I will write another review after the concert :) -Nicole Skapik

Thumbnail of user davec142
1 review
0 helpful votes
June 3rd, 2017

I have been on the phone with these guys three times today.in regards to Preds tkts tonight. Still not resolved. I'm wondering if these guys are legit!

Thumbnail of user billh60
2 reviews
4 helpful votes
March 14th, 2014

Bought Circus Tickets, Ringling Brothers & Barnum and Bailey tickets, for me and my two sons who are 7 and 13. Wanted to get in the first few rows and I knew that I would have to pay a premium for them since it was only a few days away. Talked to them on the phone and he was kind enough to walk me through the ordering process to find the best price. There's no one else that I know of who would go to such lengths. I'll be back, especially when the circus comes rolling around into town again.

Thumbnail of user taylort37
1 review
0 helpful votes
November 5th, 2016

I had an issue with my order. I called multiple times the managers kept putting me off, they LIED to me multiple times about how they were "fixing" my order but really they were putting me off. One person said, we will cancel the processing (as it had not been processed) never happened. Another said they would call to see if we could exchange, never happened. I got the run around and I will never use this company again and I will make sure that nobody I know ever even opens their webpage. Nice work ticketstub, you are completely useless, overpriced and have terrible customer service. Keep up the good work.

Thumbnail of user simonl29
1 review
1 helpful vote
March 20th, 2015

I bought Toronto Raptors tickets through ticketstub.com. After the scalper-priced tickets and ticketstub's very inconvenient 'convenience' charge (surprise!) I had paid about $140 for two $35 tickets. Imagine my surprise when they were not only twice the price but they were also standing room only! You would think any respectable company would warn you about that BEFORE the purchase but ticketstub.com is NOT a respectable company. I know that now. SCAMMERS! DON'T USE THIS COMPANY!

Thumbnail of user alanp36
1 review
2 helpful votes
February 14th, 2014

My buddy decided to come in to Chicago last minute and I needed to find tickets to the Michigan vs. Northwestern game. I came across ticketstub.com and found the prices good and the site easy to navigate. My concern was getting the tickets in time, I called the number and was assured that would be no problem. I have since used them and have found the service and prices to be very good. If you need hard to find tickets I highly recommend ticketstub.com.

Thumbnail of user charlesm38
1 review
1 helpful vote
January 6th, 2013

This company is a total scam! Ordered tickets for Les Miserables in August for a January show. They promised to have my tickets to me by Christmas, but the date kept getting pushed back. I called over and over again only to be told everything was find and that my tickets had been reserved. Then two days before the show they emailed me the tickets. To make things even worse the tickets I received were not the ones ordered, and weren't even next to each other. When I called I was told that it wasn't so bad that we weren't sitting next to each other. I ended up buying tickets at the door. Stay away from this company. A total scam!

Thumbnail of user ellenm2
1 review
2 helpful votes
November 18th, 2010

Horrible! I purchased tickets in Side orchestra block for $210.00 each and was given wheelchair tickets with a face value of $36.50. They weren't even seats! They were a spot on the floor next to the aisle for a wheelchair. The theatre did not even want to seat me. They said it was illegal for them to scalp handicap tickets. Then they went to find a seat to place on the floor since I did not have a wheelchair. Have filed a suit with the Attny General for New York.

Thumbnail of user heavyk
1 review
2 helpful votes
February 15th, 2014

This site was so easy to use! Everything about it was so customer friendly, even the "caveman" like me could use it with ease! Its refreshing to find a website that makes it easy for ALL of us and with no issues or problems! Thanks Ticketstub!

Thumbnail of user iraz2
Ira Z. – TicketStub.com Rep

Thank you very much for the kind words. We appreciate your business and want to do our best for you.

Thumbnail of user kt9
1 review
2 helpful votes
March 12th, 2011

Did not recieve tickets until the day of the event even though I ordered the "online" optio two months prior. When I called to ask about the tickets the evening before I contacted the "emergency line." I called at 2:00am and left a message. 20 minutes later I recieve a call back when I explained the situation to the man on the phone. "The concert is tomorrow at 7:00 pm and I will be on the road until then. I still do not have the tickets." He responded with "Are you serious? That is your emergency at 2 o-clock in the morning? Can't you just pull over at a kinkos or something?" If that's not a ticket emergency... what exactly qualifies as "an emergency?" And what good would pulling over to a kinkos do me if the tickets were YET TO BE SENT to my e-mail? Extreamly rude service. Will never use ticket stub again.

Thumbnail of user trevorj3
1 review
3 helpful votes
March 8th, 2010

Thank you for the tickets. We we're seated at the very top of the last row in the house, long walk... The face value of the tickets were 25$ and yet I paid 60$ for each one, you do the math but don't do it right before you go to bed. I wouldn't want you to lose any sleep.

I could have easily bought the pair from a scalper for 60$ alone but instead did what I thought was the right thing... Oh and I did ask a scalper what he had and was shocked at your mark up. He laughed at me when I told him what I paid and where my seats were...

You are SCALPERS, just not honest ones. You can tell yourself that this is fair value for the service and that it was the luck of the draw where i was seated. Maybe blame the seating on the venue policies, I'm sure you'll come up with some excuse or even worse not come up with any and just laugh it off.

Once again, Thanks but in the future I'll just go to the honest guy standing outside the stadium. I'll avoid the online ticket scams like yours that give scalpers a bad name. I'm sure you won't respond and I'm sure you don't care. Thats the beauty of online scalping. Out of sight out of mind...

I would not reccomend this site...

Thumbnail of user nicolec19
1 review
2 helpful votes
January 26th, 2014

Great site. Competitive market prices, seat maps, got tickets when promised. No problems. Return user many times. All great experiences.

Thumbnail of user iraz2
Ira Z. – TicketStub.com Rep

Thank you very much for the kind words. We appreciate your business and want to do our best for you.

Thumbnail of user jamies83
1 review
1 helpful vote
November 10th, 2015

I am still not sure about the reliability of this place because it really depends on your seller, and the company seems sketchy. I last bought tickets for Drake's OVO Fest and they worked perfectly, came in earlier than I expected and I really enjoyed the concert. It was although $273 for two general admission tickets. I just placed an order for another concert and hopefully, it works out.

Thumbnail of user donnam31
1 review
2 helpful votes
February 14th, 2014

I found TicketStub.com easy to use. My tickets we on time and my seats were excellent. Thx!

Thumbnail of user iraz2
1 review
4 helpful votes
November 2nd, 2013

Hi Folks... my apologies for the delay in responding to these posts. I wasn't made aware of this site until recently. I will do my best to address these issues and if anyone ever has an issue with Ticketstub.com all they need do is call or email for a prompt reply.

We work with many brokers who list their inventory on our site. They are all expected to act professionally and respectfully. If they don't they are removed from the system as Ticketstub.com wants your time on our site to be as smooth and effective as possible. Your satisfaction is our goal.

Reply to #1) I'm sorry that you're unhappy with the location of the tickets you chose. But there was nothing misrepresented... we have the most current and up to date maps available of the venues. This way everyone can see the seat location before they purchase tickets. Ticketstub.com did not choose the seat location for you. But that is something we would have happily assisted you with to get a better location had you called for assistance. That is why we have our customers service and my direct line clearly listed on the site.

As to the pricing... as are all of the other ticket brokers out there on the secondary market and have priced our inventory competitively with others. Which is easily seen if you were to shop a few sites. When I speak with customers and they believe the prices are too high I always recommend they check out a few other sites for pricing. If you can find tickets cheaper elsewhere I have no problem with that... my goal is to have satisfied customers. Not unhappy customers who never return that we've been in business over 10 years shows we're treating people right.

#2) I do apologize about the timing of the delivery. Some of our brokers list tickets they have commitments to have and but don't have them in hand yet. We ask that they state the delivery time frame in the description area and on the receipt. I can only assume that is the case here and it took longer for them to get them than thought. That isn't ok with me that this happens... I prefer the customer has their tickets as soon as possible. The last thing I want to happen is something like what happened in your case. It's rare that this situation occurs but it does... in all of these cases that I've been made aware of we have successfully gotten the tickets to the customer in time for the event.

Regarding your calling "US" at 2 am in the morning. That leaves me a bit confused as to whom you were calling, as the customer service center has always just been open from 8 am to 9 pm. And my direct number is only available from 8 am to 10 pm. So it's not possible that you spoke to anyone in the Ticketstub.com office. The number you called was likely for the selling broker on your receipt. I wish you had contacted us about this experience, as I would have had it addressed immediately. There is no way I'll stand for that attitude being directed toward any Ticketstub.com customers. I am truly sorry you were treated with such disrespect and poor service.

#3) Ellen I apologize for that experience. As I said we do our best to make sure that all of our listing brokers in the system are honest and respectful. Everyone now and again "bad eggs" slip through the cracks. This is especially disturbing to me being that I have a handicap myself and those seats shouldn't have been sold to anyone without a disability. I wish you had contacted us
And made us aware I would have made sure it was taken care of for you.

#4) Charles M. As mentioned above many brokers list tickets they know they will have before they have them in hand and those should be clearly noted in the description under the seat info. I would prefer that we didn't allow this practice for the exact issues you mentioned but I don't have control over that. As to the separated seats if that is the case the listing broker MUST not that in the description. As to when you called I can assure you that no Ticketstub.com employee ever would have said those things to you or make light of your problem.

I never heard anything of this issue. If you still have your receipt or your order number for those tickets and then the receipt for those tickets you had to purchase and will email them to me. I will review the issue and make sure you get refunded for your original purchase if you haven't been already.

Ticketstub.com and I as owner very much appreciate our customers and are committed to offering you the best possible service. We've been serving customers since 2002 so we must be doing something right with such a crowded market of sellers.

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From the business

Ticketstub.com® is a company that specializes in Ticket resale, also known as ticket brokering, or buying secondary tickets. Ticketstub.com® is an independent online ticket broker that specializes in obtaining premium sold out tickets to events nationwide. Ticketstub.com® has been doing business on the web since 2002.

Ticketstub.com® offers tickets for any event you can think of. Theater events, sports, concerts, etc. all are available on Ticketstub.com®. Search Ticketstub.com® and you will find tickets for everything from a rap concert, to a Broadway play, or a UFC match up and much much more.

What makes Ticketstub.com® unique from its competitors is their commitment to customer service. You can contact someone from Ticketstub.com® anytime online, or between 9am and 8pm Monday through Sunday. They understand the importance of customer service, and for this reason have made contact with the customer a high priority. You can access Ticketstub.com® easily from your phone with their very own iPhone/Android apps.

Business History

Ticketstub.com® has been serving it's customers since 2002. I started the business because I wanted to create a place where people could buy the tickets they were looking for and be treated with the same respect I expected to get from sellers.

Company Representative

Thumbnail of user iraz2
Ira Z.
TicketStub.com Owner
Mr. Zoot has owned and run TicketStub.com for the last 12 years. Growing it to one of the largest ticket affiliate sites out there and this loan will enable him to take Ticketstub.com to the next level. Mr. Zoot would also like to expand the ticket business with the build out of another ticket sales site … GoodSeats.com.

Mr. Zoot was also one of the first Photographers/Designers in Chicago using Photoshop, putting digital art to fabric or seeing the development potential for domains back in 95. He continues doing his unique artwork for portraiture, illustrating and product design today.

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