• TicketCenter

TicketCenter

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Overview

TicketCenter has a rating of 1.03 stars from 217 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TicketCenter most frequently mention customer service, credit card, and purchase tickets problems. TicketCenter ranks 360th among Tickets sites.

  • Service
    119
  • Value
    123
  • Shipping
    87
  • Returns
    107
  • Quality
    108
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
59
26
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The game apparently was played at a later date NO email or phone call was received from Ticket Center.
  • Their customer service is horrible, non existent and rude.
How would you rate TicketCenter?
Top Positive Review

“Awesome guide”

Cinderella C.
7/25/19

Ticket centres has actually been of help overtime hence with this your event is a sure success. Tickets centre guarantees that you are 'over qualified' (if there's a word like that though), to enter any event, show, program, etc. Look around your area for some life changing activities, get your tickets and learn how to turn the world in your favour.

Top Critical Review

“Scam website. Don't purchase tickets, they seriously overcharge for the tickets”

John S.
2/3/24

I would give them a -Zero-if I could. Customer service was horrible. I was looking for Ticketmaster and this came up instead. Plus they charged $100 over the face value of the ticket plus the processing fees. Call their customer service immediately after I realized I was being overcharged to cancel, less than an hour when I did not receive the electronic tickets. In my state it is illegal to charge more than $1 above face value, so not only is it a scam but also illegal to sell above fave value. STAY AWAY

Reviews (217)

Rating

Timeframe

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Reviews that mention popular keywords

ticket center (61) customer service (31) purchase tickets (33)
Thumbnail of user johns15097
1 review
1 helpful vote
February 3rd, 2024

I would give them a -Zero-if I could. Customer service was horrible. I was looking for Ticketmaster and this came up instead. Plus they charged $100 over the face value of the ticket plus the processing fees. Call their customer service immediately after I realized I was being overcharged to cancel, less than an hour when I did not receive the electronic tickets. In my state it is illegal to charge more than $1 above face value, so not only is it a scam but also illegal to sell above fave value. STAY AWAY

Thumbnail of user jenniferm60
2 reviews
2 helpful votes
April 3rd, 2024

Nothing but a triple charging scalper site. A garbage company, DO NOT PURCHASE FROM THEM! There is no customer service and you're just out of luck once you realize you've been ripped off.

Thumbnail of user kyerky
1 review
1 helpful vote
December 22nd, 2023

Bought tickets for family of 5 (3 minors) to see How the Grinch Stole Christmas. I have purchased tickets on other sites countless times with no issues. When I received my digital tickets they were split into 3 and 2 (not anywhere near each other). Evidently in the fine print they say tickets for more than 4 may be split up. You would think a major warning would pop up and state this anytime you chose more than 4 tickets. Kids and wife were very upset we couldn't sit together. I called customer service and they were of no help. I will never use this service again.

Service
Value
Returns
Quality
Thumbnail of user michellekraemer20
1 review
1 helpful vote
November 20th, 2023

Last June I purchased 2 concert tickets in Canada that I was charged US dollars for plus service charges. I never received the tickets yet my bank shows the charges went through. Now in Mid November here I am still trying to get my money back. This outfit is completely negligent and should be SHUT DOWN with a class action lawsuit.

Service
Value
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Quality
Thumbnail of user shellyl282
1 review
1 helpful vote
February 9th, 2024

Avoid this company at all costs! They are a complete and utter scam. Refuse to give me my tickets. Avoid them. I have "chatted' with several employees of the company demanding my tickets only to get the run around. IF you buy which I truly hope you learn from my mistake, file an FTC complaint, file a BBB complaint, file a credit card fraud/dispute complaint. This company needs to go away!

Tip for consumers:
Bought tickets to a concert that they refuse to send to me.

Products used:
Bought tickets to a concert that they refuse to send to me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user daniela1462
2 reviews
1 helpful vote
April 14th, 2024

I got a text about an hour before the show saying I needed to urgently call. I call and they say that the tickets were double booked and they only offered a refund. I drive three hours and took off work to go to this show. All they offered was a refund. Stay away from this scam!

Tip for consumers:
Awful company! Stay away!

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Value
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Thumbnail of user beatab26
1 review
1 helpful vote
February 28th, 2024

Asked to change my ticket to a different date, as I have been ordered to work that evening, i was told there's absolutely no extenuating circumstances, and was told they will absolutely not honor any such requests. Ever.
Discussed with the service i received over the phone
Discussed with the policy
Will purposely not order tickets from them if that meant missing an even
Horrible service

Thumbnail of user kathiem130
1 review
2 helpful votes
November 5th, 2023

Upon looking up the show I wanted to purchase tickets for TICKET-CENTER popped up. I purchased three tickets for $387.95. I then found out that I could get the exact same tickets for $80.75. On the same day I purchased they refused to cancel my tickets. I then asked for a refund of the difference. They refused as Ticket-Center purchased the tickets from a seller. Upon asking for the sellers name I again was refused. Reason? Confidential RIP OFF

Thumbnail of user bobk52
2 reviews
6 helpful votes
February 23rd, 2024

I ordered two tickets to a comedy show which should have totaled around $65.00 ($32 each). TicketCenter put my order through and the total came to $185.50. When I tried to cancel the order they refused. As many other reviewers have stated here, there is no customer service to speak of at this horrible company. No refunds and no actual tickets until the day before the show. This latter part is ridiculous as they claim they won't know the seat numbers until then. Even shadier, this event had no reserved seating to speak of and was actually arena seating. They've paid Google apparently to have their company name pop up first for tickets which are only 'transferred' to your email account. So I got taken for THREE TIMES the amount of the actual ticket price offered directly from the show venue. Avoid TicketCenter at all cost.

Service
Value
Shipping
Returns
Thumbnail of user christineh2294
1 review
1 helpful vote
November 7th, 2023
Verified purchase

Reseller who artificially marks up tickets and messages that "tickets are low, selling fast"
In my case costs were 3X what Ticketmaster was selling. It was early & I didn't read the small print stating they "PRICES MAY BE ABOVE… GOING RATE". This tiny print "discloses" and makes it so you can not dispute. Hard lesson to learn but hope that others will see this. DO NOT USE. CONSUMER FRAUD

Tip for consumers:
100% consumer price fraud

Products used:
Tickets

Service
Value
Returns
Quality
Thumbnail of user jonl542
1 review
2 helpful votes
October 4th, 2023
Verified purchase

I got scammed by Ticket-Center.com. I paid a much higher price than I should have (on Ticketmaster and other sites), and when I called them to ask for my tickets asap, after my schedule changed and I'm now unable to attend the show, they told me they won't send them until 2 days before the show because the tickets are on "delivery delay". Total scam. I will never buy from this reseller again.

Tip for consumers:
Wish I had known this site is a scam

Products used:
Ticket reseller

Service
Value
Shipping
Quality
Thumbnail of user patriciah3486
1 review
0 helpful votes
November 28th, 2023

I bought tickets for my 8 year old grandson who is very ill. He loves the Grinch. How can this company still be ripping people off. They don't give you seat numbers!

Service
Value
Shipping
Thumbnail of user steveh3663
1 review
1 helpful vote
November 22nd, 2023

On November 17,2023, I Googled "ticket office" for show at Hackensack Meridian Health Theatre in Red Bank, NJ. I hit the first link and it appeared to be the ticket office of Meridian Health Theatre, with visuals and tickets choices. My ticket search said just a few remain. So I BOUGHT two $89 tickets. When I went to payment it added a $25 fee and an additional small fee which brought two tickets to $235! I paid but then rechecked the google search and found the official ticket office. There were many tiks available at all prices. My tickets were selling for $40 each or $80 total. Within 10 minutes I called TicketCenter and spent 20 minutes on the phone with a rep who said I read the small print and there are no refunds. He said I should try to resell the tickets. VISA accepted a complaint but said that TicketCenter will just send a photoshoot of the box i checked. I filed a complaint with PayPal and they identified and cancelled a monthly subscription plan for $235/month, which I did not request. However they said they could not get a refund and I should talk to TicketCenter, which already said no refund. TicketCenter makes it's money by misleading consumers. Google is also at fault for allowing these ads to show up first in a search and PayPal should screen their client companies because they are enabling misleading marketing. Too many people in financial tech lack ethics.

Tip for consumers:
NOTICE UPFRONT That it was a ticket reseller. The actual face value of the many tickets that were still available. NOTICE UPFRONT That any transactions are not refundable.

Products used:
bought tickets but tried to return when I discovered I was misled

Thumbnail of user nancyh2992
1 review
0 helpful votes
March 5th, 2024

Tickets scam. Two octogenarians. Date, October 25 for our anniversary. The Fox admitted us anyway.

Thumbnail of user cinderellac1
5 reviews
6 helpful votes
July 25th, 2019

Ticket centres has actually been of help overtime hence with this your event is a sure success. Tickets centre guarantees that you are 'over qualified' (if there's a word like that though), to enter any event, show, program, etc. Look around your area for some life changing activities, get your tickets and learn how to turn the world in your favour.

Thumbnail of user tammyp793
1 review
0 helpful votes
November 28th, 2023

The day before Christmas Live with Amy Grant and Michael W Smith concert at DPAC, I got a call cancelling my purchase because the seller couldn't transfer the ticket with less than 24 hour's notice. The only other option I was offered was to downgrade my seats from orchestra to upper tier balcony at the DPAC. I was able to purchase an equal value ticket in the same seating area for the same price on Ticketmaster.

Thumbnail of user lindam6181
1 review
0 helpful votes
January 26th, 2024

Don"t buy ticket from there, rubbish! Just for the sake of money! Deliberately conceal and kind of cheating for customers.

Thumbnail of user joyceb142
3 reviews
3 helpful votes
March 16th, 2024

I was looking to purchase some concert tickets at the Orange County Fairgrounds online and a website called tickets-center.com popped up so I proceeded to order tickets thinking I was getting a good deal on this website they have pop ups that tell you if you buy one set of tickets you can get 20% off the second set you buy. Which to my surprise I was actually getting ripped off big time by these shysters. I did not realize this until a day later after buying these tickets that you can buy them directly from the OC Fair website for face value. This so called tickets-center.com is a website that gouges you and makes you pay way higher for the concert tickets. I did contact them and they will do nothing for me. I spent 1196.76 and the exact same tickets are for sale at the OC Fair Website for 452.00 so this website did not give me 20% off my tickets they actually overcharged me triple price of what I should have paid for these tickets. And actually their website is set up to rip you off when your on it and it sucks you in saying they are giving you an extra 20% off then they put a timer on screen like somebody else is buying the tickets so you have to hurry. Its a major scam operation and they don't pity anybody they just take your money and should be shut down in my opinion. I have asked for a refund and they refuse to give me one. I also asked for their address to take them to small claims court in which they wont give me. Most people think they are buying from the seller direct the way this website it set up. This company is a racketeering outfit that has scammed thousands of people out of there hard earned money charging them triple the price of tickets. They deceive people and gouge them they promise a 20% off but actually charge them triple the price of face value for the tickets in which you can buy on the venues sight that they are impersonating. They are a tricky outfit.

Tip for consumers:
Stay away from this website Tickets-center.com

Products used:
Concert Tickets

Service
Value
Returns
Quality
Thumbnail of user robinj545
1 review
1 helpful vote
November 17th, 2023

They charged me double of what anyone else would have charged and wouldn't let me get a refund. They don't care about their customers. DO NOT BUY FROM HERE!

Tip for consumers:
They are robbing people by charging double of what ticket master charges.

Products used:
Concert tickets

Service
Value
Shipping
Returns
Quality
Thumbnail of user debbyf50
1 review
1 helpful vote
July 30th, 2023
Verified purchase

This site positions itself like the official seller but don't be fooled. It's a third part that takes no responsibility for anything except taking your money. Not only was I unable to cancel an order that was made in error (right after purchase) but my tickets (once I received them months later) were triple the face value for tickets that were not in demand and still available on the arena site. Customer service is no help and there is no ability to ladder up a claim or issue. No accountability whatsoever.

Products used:
Tickets

Service
Value
Returns
Thumbnail of user steves3317
1 review
2 helpful votes
March 20th, 2023
Verified purchase

When you purchase tickets on their site they create a sense of urgency (with a timer and pop ups claiming the show is selling out quickly) so you don't take the time to read the fine print while trying to get tickets to a show you're really wanting to attend. All sales are final...even though they don't have tickets to the show yet, they disclose that all sales are final. I tried to protest with my bank and my bank said that their disclosure is legal, albeit a shady practice. Very frustrating indeed.

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Value
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Thumbnail of user fedkiwl
1 review
4 helpful votes
April 2nd, 2023

We spent thousands of dollars on a trip from Canada to See Bonnie Raitt. Bought tickets well in advance for the show on Friday March 10. Fully paid for many many weeks in advance. Received an email from Tickets Center on Wednesday March 8 saying the event has been cancelled. Immediately called the Casino where the concert was to be held. They said absolutely not, it has not been cancelled, it was completely sold out. They took our tickets and resold them for a higher price! I can't warn you enough! Stay away at all cost!

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Value
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Thumbnail of user pbb9
1 review
0 helpful votes
March 5th, 2023
Verified purchase

Ticket Center will grossly overcharge for tickets. My stupidity by thinking they are a reputable company cost me $125 for an $8 parking ticket. And when I contacted them they assured me that the laws and regulations allow them to rip people off and they feel good about it. Please look for other ticket options before being grossly overcharged by this unscrupulous company

Tip for consumers:
That the website was purposely mid directional

Products used:
Tickets

Service
Value
Shipping
Returns
Quality
Thumbnail of user frostyvasthy
1 review
0 helpful votes
June 18th, 2023
Verified purchase

I arrived at the venue and when I said I was using ticket center they rolled their eyes and said "We're so sorry, we can tell you now this won't be easy. Never use them" And they were right. I never got a link for my tickets and they arrived at 2, at which time the theater has a strict policy of no late admissions, so I had to just get 3 tickets right there. It was stressful for no reason. I am about to start the process for a refund and I can already tell it's going to be drama.
DO NOT USE THIS SITE.

Service
Value
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Thumbnail of user amycgerth
1 review
3 helpful votes
May 6th, 2023

This company is engaging in unfair and potentially deceptive practices. I was sent a direct link to purchase tickets, and thought I was buying from a legitimate official seller. Tickets were over double face value, and the process to redeem these (from a reseller) is very sketchy.

I believe this is all fraudulent and don't want these tickets from this reseller and requested a refund, which they refused.

Please be warned, do not purchase anything from this company

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1.0
217 reviews
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