• thredUP

thredUP

Overview

thredUP has a rating of 2.17 stars from 6,144 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about thredUP most frequently mention customer service, name brand, and excellent condition problems. thredUP ranks 68th among Used Clothing sites.

  • Service
    744
  • Value
    784
  • Shipping
    747
  • Returns
    545
  • Quality
    696

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 1.9%
Positive
5
Neutral
14
Negative
239
432
See all photos

What reviewers want you to know

Positive highlights

  • It is a great shopping experience and everything always comes packed beautifully.
  • Really quality clothing that fits well with EPIC savings.

Critical highlights

  • I contacted customer service chat for help and a Michelle was very rude and disrespectful to me.
  • Waiting to be paid for them (when store credit is available) is frustrating.
How would you rate thredUP?
Top Positive Review

“Excellent Quality Items were Excellent!”

Michelle C.
10/7/23

So I cannot speak as to selling my clothes through this company but when it comes to making a purchase I ordered all excellent items and that is exactly what I received! I needed a couple of Calvin Klein blazers and Ann Taylor work dresses and I made sure to order the excellent quality that says it comes brand new and that's exactly how the material came! Completely true to description. The only thing I will say is I did not read the description for a final sale item so I did not know the material before purchasing, but everything else was perfect! Ordered 6 items and keeping all 6 items! The packaging was also so cute and I ordered everything 8 days ago and it came pretty fast for standard shipping!

Top Critical Review

“They steal clothing”

Rachel B.
1/7/24

Sent multiple boxes using the shipping labels provided by ThredUp. They "lost" every single box, I had to fight for a very paltry repayment. They facilitate shipping but then claim that you're still responsible for your clothing until they buy it off you which is nonsense. There is no accountability. I wanted all clothing they rejected returned to me and instead they "lost" all of it. Can only imagine how much they steal if you opt to donate anything they "reject". Absolute trash.

Reviews (6,144)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (639) store credit (135) restocking fee (99) consignment shop (135) consignment store (102) shopping experience (84) quality clothing (114) quality clothes (114) return process (35) tissue paper (29)
Thumbnail of user xnrbx194
1 review
22 helpful votes
January 7th, 2024

Sent multiple boxes using the shipping labels provided by ThredUp. They "lost" every single box, I had to fight for a very paltry repayment. They facilitate shipping but then claim that you're still responsible for your clothing until they buy it off you which is nonsense. There is no accountability. I wanted all clothing they rejected returned to me and instead they "lost" all of it. Can only imagine how much they steal if you opt to donate anything they "reject". Absolute trash.

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Value
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Thumbnail of user carlal351
1 review
32 helpful votes
January 10th, 2024

Recently they started charging nearly $20 to process a bag. The bags used to be free. You hardly make any money for mid range label clothing like Madewell, Banana Republic, etc. They then take most if not all your earnings in fees. At least you can claim your Goodwill donations on your taxes. You'll get far more money. Thredup started out great but has turned into a money grab site - beware.

Thumbnail of user judyr346
1 review
3 helpful votes
November 5th, 2020
Verified purchase

Wonderful experience. Ships speady, packaged very elegant, very nice merchandise :)

Thumbnail of user jpin1988
1 review
28 helpful votes
January 7th, 2024

In hopes of making a little money back, I send them good quality, never worn items, even with price tags. They show you how much they sell it for the profit ends up being less than 5% of the sale. They have a service fee of $14.99 that gets deducted from your earnings.

The only way to get payout is through paypal. Do not use them if your purpose it to make money. They are only good for donations. I wish I knew this before I sent them my good quality items. You are better off selling your stuff privately.

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Value
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Thumbnail of user tcfjen
1 review
11 helpful votes
February 13th, 2024

Absolutely horrific business practices now. Previously consigned with them years ago and had problems but nothing like this, you'd be lucky to make 5%-10% of your items worth. Please just go to your local consignment shop. It takes over a month for them to even look at your items and they no longer offer a way of reclaiming them if you've changed your mind. There are so many better options than them.

Thumbnail of user ddean95
1 review
4 helpful votes
February 24th, 2024

I have bought numerous times, never had issues this time no package no tracking 20 days pending. Reached out to customer service by email, they said they sent the package without tracking and to let them know with a designated date to respond if not received When I told them I did not receive they swore they sent. I believe they just never sent the package because when I told them I wanted my money they refunded with no package. Be careful.

Tip for consumers:
They have poor customer service and shipping

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Value
Shipping
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Thumbnail of user taylahl1
1 review
15 helpful votes
January 11th, 2024

I used to quite a bit of clothes to thredup. I stopped for awhile because it was starting to not be worth it. It had been awhile so I thought I'd try again. Out of 5 bags, I have made more than their 15$ fee on like 3 of them and just barely over 15$. They accepted a lot but the pay out is so so so so low. I've also seen that they won't pay you anything for some mall brands even though they'll happily accept them. Don't even bother honestly. I was trying to make extra money but I'll probably end up having to pay them just to cover the high fees.

Thumbnail of user lisadavison6333
1 review
16 helpful votes
December 16th, 2023

Aweful I sent in clothes all name brand over 20 items they list 1 I was in shock. I sell on other platforms like Mercari and eBay only name brand quality stuff that sells great. But time consuming listing so I gave this a try NEVER again I didn't understand that if you don't ask for your stuff back before they receive it you loose. How frustrating I could have made money on my items.

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Thumbnail of user karenf1219
1 review
25 helpful votes
April 10th, 2021

I bought three handbags and two are great but one must have been owned by a smoker and reeks of smoke. I never thought of this as a potential problem in buying secondhand clothes online. I bought two dresses -- one is very nice but the other has what looks like ink or grease streaks on it.

Thumbnail of user nom42
1 review
1 helpful vote
March 16th, 2024

Since when did these idiots charge $3.99 for returns for each item? And then offer a credit instead for less to try to bargain with the crap they sent you? I. Am. Soooooooo. Sick. Of being gipped by everybody. I swear online shopping is absolute trash these days; we are officially seeing how easy customers can be swindled by businesses like Thred up. I have even heard people sending their name brand stuff and only giving them a few dollars, but then reselling it for much higher. I am shocked by how greedy and trashy they've become. I wonder who owns this trashy company.

Tip for consumers:
THEY CHARGE A $3.99 RESTOCKING FEE PER ITEM IF YOU WANT TO RETURN THEM. Also, NEVER EVER BUY FINAL SALE ITEMS, because they are not descriptive enough about what the issues are and you just find out upon arrival. Pictures are barely accurate reflection.

Products used:
Only boots

Service
Value
Shipping
Returns
Quality
Thumbnail of user jnygra
1 review
14 helpful votes
January 24th, 2024

Do NOT send your clothing to this company. They have so many fees, that even IF\WHEN your item sells, you'll never see the money (especially since they usually tell you your payout amount equals, like, $3). I sent in three boxes of brand name clothes, several sold, and I've yet to receive a single dollar. I feel SO ripped off and just pissed off. NEVER AGAIN. Ugh.

Service
Value
Returns
Thumbnail of user barbaraa2004
1 review
9 helpful votes
January 30th, 2024

I would not recommend Thred Up if you are looking to get money back from their sales
I sent in approximately 75 dresses- Calvin Klein, White House Black Market, Michael Kors etc and received less than $50.
They sold items for pennies. I guess read the fine lines. Better off finding another venue to sell or bag items and donate to local shelters or charities

Thumbnail of user debraw1745
1 review
10 helpful votes
February 7th, 2024

Thredup is a scam! They kept all my designer dresses, claimed only one sold and claimed they kept the money for processing fees. They ignored my emails inquiring about my clothing or made any attempt to keep me informed. My clothing could have been given to a charity or someone in need not for their greedy and dishonest profit. They are Basically crooks. They've been reported to the Better Business Bureau.

Service
Value
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Thumbnail of user stormyp
2 reviews
96 helpful votes
August 19th, 2021

I have sent 3 bags over a 1 month period just to get my closet cleaned out. These clothes were all fairly new … the last bag contained an authentic Prada backpack purse. No record of it being in the bag …
It is impossible to reach these people by phone
The internet chat is a joke with palliative answers
No one has ever called me back
The Prada backpack was authentic… I believe it was taken for resale somewhere else.
I will not use this company again.
Beware of the scam!
UPDATE… I finally did receive an email after I contacted the Media site. The email says they reserve the right to not accept any items. Yes. But the Prada is not even listed as not accepted. Theft? Yes in my opinion. Scam artists. Live and learn!

Tip for consumers:
Don’t.
Use some local resale or check Google reviews first
If I had done that, I would not have lost a $2500 purse.

Products used:
None… this was a resale online that they send a clean out bag to you… however, the items that are sent are not always noted… an authentic Prada backpack is not missing … can’t reach anyone .., no way to communicate

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Value
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Thumbnail of user mpl8
1 review
7 helpful votes
January 24th, 2024

I have been ordering from THREDUP for almost a year. I have never needed customer service which I was glad because I had read all of the bad reviews. But sure enough, the day came when an order was lost and thredup was NO HELP despite several emails sent to them. Not one response. And because there is no phone number, I just had to file a complaint with the BBB so order at own risk.

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Value
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Thumbnail of user lize92
4 reviews
57 helpful votes
February 19th, 2020

First, the measuring and listing they do is way off. Measurements were inaccurate, high waist pants were listed as "super low" etc.
Second. You will only get a few pennies credit for what you send in.
Third, the clothes you buy are REALLY used. "Mistake for new" is more like a "fair" condition.
Overall, not worth the hassle.

Thumbnail of user gracekaled
1 review
10 helpful votes
January 2nd, 2024

I've bought many of my clothes via ThredUp and was lucky to find some interesting items at good prices but after my last placed order I think I'm done. I often had to spend some considerable time trying to find what I like, I also had to make sure their measurements were accurate since I already knew some of the brands' sizing, and their description didn't match the usual size. They started to take quite a long time to ship my parcels. I thought I was buying an item in great condition to then find out the garment had some damage. Additionally, they charge a restock fee and many times the shipping costs didn't even match the package's weight and size. It takes a while to get your money back, by the way. I mean, once they get the returned parcel, they notify you and then you have to wait several days until the return is complete and your funds available, meaning that if you find something that you'd like to spend your credit on, you're unable to do so. If you choose to get reimbursed to your original payment, then that's an awful deal because it ends up being more expensive since you'll pay shipping plus restock fee. They sell items that are not returnable due to a big discount but they don't measure them properly. Some items are even sold without providing measurements, that is common to find with their jackets. If it doesn't fit, you'll end up returning.
Oh and I forgot to mention they take pictures of heavily wrinkled garments intended to sell.
Oh. And I forgot. I also requested a clean out closet kit, I shipped good stuff including a new, nice kids' pair of hiking boots but those never showed in the website's search. Only my least nice items appeared available. They probably take the best stuff and sell it somewhere else. Besides, many clothes are not just used but expensive and I know there's good, new stuff that can be found at similar costs.
My fault, ladies, I should've raised my shopping standards loooong ago. But still I'm gonna have to spend some pending credit.

Thumbnail of user stephaniev230
1 review
3 helpful votes
August 25th, 2020
Verified purchase

I ordered 2 boxes clothes for kids for school. Everything was in good condition and matched pictured items. They came within week of ordering with was great! I will order from them again.

Thumbnail of user jamesr64
thredUP -. – thredUP Rep

We're happy to hear that the items arrived fast and in good condition, Stephanie! We look forward to having you shop with us in the future!

Thumbnail of user kathrynm354
1 review
85 helpful votes
November 27th, 2020

I returned my entire box to Thred up on the final day given by the Company on 10/16/2020. On Sunday 10/25/2020 they charged me the full price of my box $256.90. I used their label! I have been e-mailing since Monday morning 10/26/2020 with no response! Nothing has been posted to my account! BUYER BEWARE! I went on Facebook and saw were another individual returned their products in JUNE and still has no resolution! This is a unacceptable way to do business!

Thumbnail of user emily.mcintire80
1 review
2 helpful votes
February 25th, 2024

I sent in a pretty well rounded bag of items that included Michael kors, Rachel Zoe, Victoria secret, brand new adidas shoes and many more. The payout on most items was 2 dollars or less. I had some items new with tags that never even made listing. HUGELY disappointed and will never use again.

Service
Value
Thumbnail of user jennyv144
1 review
6 helpful votes
February 17th, 2024

I sent a bag to their J.Crew always program. In that case, you're supposed to send either items made by J.Crew or similar brands. The bag was packed full. I could barely get it shut, and it contained mainly dresses from J.Crew, Ann Taylor and Michael Kors. All were in good condition. I could've sold them on Poshmark and probably made $15-$20 each based on other sales I've done. But I thought, why not give Thred Up a go?
Oh my God, after waiting 3 to 4 months, I got an email the other day congratulating me on the $15 I made for the entire bag. I really wish I had not sent them my dresses. I feel so ripped off, and I think they are ripping off everyone who uses their site. As far as selling clothes. If you are in it just for the environmental/recycling reasons then I guess go for it. But you would probably be doing a better deed by donating to a Dress for Success program and not corporate greed.

Tip for consumers:
No

Products used:
NA

Thumbnail of user joanneh451
3 reviews
8 helpful votes
November 7th, 2020
Verified purchase

I recently purchased 3 pairs of workout / leggings and 3 sweaters.
The quality was great on all of them.
And they fit really well, too, thanks to accurate sizing labels online.
The only "complaint" in have is that instead of all coming in 1 package, they came in 3 separate mailings, which meant that there was more waste and postage than necessary.
Nevertheless, i look forward to returning to thredUP for some future shopping needs.

Thumbnail of user lisan489
1 review
8 helpful votes
November 12th, 2020
Verified purchase

The clothing that I purchased was in wonderful condition and when you receive your merchandise, ThredUp nicely wraps your items in their green polka dot tissue with their Logo Sticker. Nice presentation which makes you feel like you bought it at a Department Store in the good old days when they packaged your purchases at the store and made you feel like a Queen!

Thumbnail of user janets1001
2 reviews
1 helpful vote
March 11th, 2024

Thought I'd try this place to resell some of my work clothes. They accepted all the pieces (6). Their policy is to give new purchasers a 45% discount, even on items they just received. (I would understand that policy IF the items hadn't sold in, say, a month, but not INSTANTLY!). Five of my items sold. I received a grand total of LESS THAN $12 for my five sold items. Even then, in order to actually get cash, there are service fees, further reducing my payout. I would have been better off donating them, and, in future I will!

Tip for consumers:
I don’t believe anything they say or do. They gave me the opportunity to reclaim one item that didn’t sell (for a fee — to get my own stuff back!). They still have it listed for sale on their website, so, apparently they are not donating our items after all (or at least not until they fail to manage to squeeze every last penny out of them).

Products used:
I was selling clothes, not purchasing them.

Service
Value
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Thumbnail of user angies56
13 reviews
37 helpful votes
November 29th, 2021

The sire ( Thredup), has decent finds, but make sure that you want the items! No turning back! I had to GOOGLE how to cancel the order I wanted to cancel because they're lil chat machine didn't find my VERY obvious order number. So I found the answer and after being screened with several answers by the lil robotic chat machine. I was able to email with a request for cancellation, hopefully they will "get the request in time." I do not like that type of hurry up and send before they can cancel type of business. UPDATE: They did cancel my order the same day... process still horrible IMO...

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From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.

Business History

Back in 2008, co-founder James Reinhart opened his closet and couldn’t find anything to wear. It was this moment in Cambridge, MA that the initial idea for thredUP was born. Founded in 2009 as a pilot for peer-to-peer online sharing of men’s shirts, thredUP is now the world’s largest online marketplace to buy and sell women’s and kids’ secondhand clothes. Our start-up headquarters are located in downtown San Francisco with distribution centers all across the US.

Company Representative

Thumbnail of user aaronp124
Aaron P.
Typically does not respond to reviews

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