I've never dealt with a person from TU so I can't attest to customer service. (in 215 reviews)
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They sent me the wrong item in the mail, and they're only options for return are things that cost me money. Considering they were the ones who messed up my order, I'd say I'm pretty dissatisfied. Nothing has been done to rectify the situation, so I have a pair of pants that don't fit me that I paid money and shipping for.
I know for a fact that the items I sent were in great condition...some with tags on them...and a payout of $29...what a joke!
I paid more than that for the Arizona jeans alone & Thredup has them posted for $18!!!
Thredup accepted 42 items. That's less than a dollar per item
I will NEVER use this again...
It's great having a place to send all the stuff you need to clear out of your closets. It's nice to know that whatever can't be sold will be donated responsibly. Very helpful for those of us who don't have the time or ability to drive our donations out to a shop. Just wish payouts were a little bigger. Otherwise, no complaints. Keep up the great work! It's a wonderful service.
I have never bought used clothing before. The reason why I went on thredUP's website was because I went to buy Levi's 501 jeans. The last time I bought a pair was two years ago at a cost of $25. Imagine my shock when those jeans were over $100 a pair. I went on thredUP, because I refused to pay that kind of money for jeans. I got 3 pair of jeans for less than $50. Bought some tops also, and were pleased with them. Neither showed a lot of wear. The only complaint I had was regarding the tops, which were very wrinkled.
I have found so many great items for myself and my mom. Beautiful condition, some with tags! Some of which I could never afford at full price. This is a way to indulge myself and not hurt my budget at all.
Customer service is stellar and prompt. What else is there?
I appreciate that I can shop from home with such a large selection, have the items delivered to my door, and then ship them back for free and get store credit for any items I don't wish to keep. I have been very happy with my experience!
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