• TheOneSpy

TheOneSpy

Overview

TheOneSpy has a rating of 2.73 stars from 97 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TheOneSpy most frequently mention customer service, and target device problems. TheOneSpy ranks 19th among Surveillance sites.

  • Service
    15
  • Value
    15
  • Shipping
    9
  • Returns
    14
  • Quality
    15

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
18
See all photos

What reviewers want you to know

Positive highlights

  • TheOneSpy is the best app for kids, ts really helpful for parents for monitoring their children.
  • Moreover, the customer support is also very helpful.

Critical highlights

  • The response: "Install AnyDesk app on your target device and give me id i will do installation on your target device.
How would you rate TheOneSpy?
Top Positive Review

“Quite an improvement!”

Sandy J.
4/7/21

It has gotten quite an improvement. Now there is nothing wrong with the application. It's customer support service has done marvelous job over the last month. It responds instantly and responds to customer queries honestly. The application has functional features. All the features work properly and provide results within no time. The best part of it is pocket friendly price. So i am giving 5 rating.

Top Critical Review

“Worst (as in Zero) Customer Service. Avoid these people!”

arthur m.
1/4/24

I was delighted to discover them. I'm currently using MSpy, but I was getting intermittent results and saw that they offered more/better logs. After paying for a years service, I did the typical install. Sometimes confusing, as the version of Android I have (13) is different than their install illustrations. Okay, I shot from the hip, and it seems I got through it. As time progressed (just days) I realized I was getting quite different results. Nothing was showing on WhatsApp, and some messages from Telegram were visible. But basically NOTHING else. I searched and looked high & low. As it turns out, once logged in, one sees nothing but the dashboard and their service. There were no support, service, contact icons, nothing. The only "help" was pawing through a quasi pull-down list of items that took you to some solutions. As well, most of the ADVERTISED SERVICES were only available to ROOTED phones. (This was not something I recall anywhere in the advertising). And, it turns out I was DOUBLE BILLED! I paid through PayPal, which was rejected the following day. So, I paid directly, in order to not be cancelled. Three days later, I was billed & processed on the original billing. So, I had to hunt down their e-mail address and I sent to them a detailed letter. A Bullet-Point letter, outlining (my suggestions) as well as each of my issues with the service I was receiving. To include the fact that they never stated (prior to sale) that I required a ROOTED phone to get the results they offered. I received a prompt letter back: I was BLOCKED & CANCELLED. These MFs didn't acknowledge anything, didn't try and help, didn't propose a single solution. They stated they couldn't do business with me. We are several days into my refund, $400, and I've yet to see the funds returned. They may be a great tech service, but they lack principles, integrity AND customer service. AVOID these people!

Reviews (97)

Rating

Timeframe

Other

Reviews that mention popular keywords

app (43) target device (8) customer support (7) customer service (6) cell phone (6) target phone (4)
Thumbnail of user sandyj159
1 review
1 helpful vote
April 7th, 2021

It has gotten quite an improvement. Now there is nothing wrong with the application.
It's customer support service has done marvelous job over the last month. It responds instantly and responds to customer queries honestly.
The application has functional features. All the features work properly and provide results within no time.
The best part of it is pocket friendly price. So i am giving 5 rating.

Thumbnail of user arthurm444
2 reviews
0 helpful votes
January 4th, 2024

I was delighted to discover them. I'm currently using MSpy, but I was getting intermittent results and saw that they offered more/better logs.
After paying for a years service, I did the typical install. Sometimes confusing, as the version of Android I have (13) is different than their install illustrations. Okay, I shot from the hip, and it seems I got through it.

As time progressed (just days) I realized I was getting quite different results. Nothing was showing on WhatsApp, and some messages from Telegram were visible. But basically NOTHING else.

I searched and looked high & low. As it turns out, once logged in, one sees nothing but the dashboard and their service. There were no support, service, contact icons, nothing. The only "help" was pawing through a quasi pull-down list of items that took you to some solutions.

As well, most of the ADVERTISED SERVICES were only available to ROOTED phones. (This was not something I recall anywhere in the advertising).

And, it turns out I was DOUBLE BILLED! I paid through PayPal, which was rejected the following day. So, I paid directly, in order to not be cancelled. Three days later, I was billed & processed on the original billing.

So, I had to hunt down their e-mail address and I sent to them a detailed letter. A Bullet-Point letter, outlining (my suggestions) as well as each of my issues with the service I was receiving. To include the fact that they never stated (prior to sale) that I required a ROOTED phone to get the results they offered.

I received a prompt letter back: I was BLOCKED & CANCELLED.
These MFs didn't acknowledge anything, didn't try and help, didn't propose a single solution.
They stated they couldn't do business with me.

We are several days into my refund, $400, and I've yet to see the funds returned.

They may be a great tech service, but they lack principles, integrity AND customer service.

AVOID these people!

Tip for consumers:
Horrible Customer Service.

Products used:
Premiere Service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexd702
1 review
1 helpful vote
April 8th, 2021

I have purchased the application few months back. I have successfully installed it on my kid's phone. I am not a tech-savvy, but its interface is speechless and I was successful to install it without taking customer service instructions. I just followed the installation guide and it works exactly the way it was described. You can record live calls, read messages, social media, emails and feature you just name it you will get in it.

Thumbnail of user barnestracey10
1 review
2 helpful votes
May 11th, 2023

Paid the outrageous price and immediately said to root my target phone started asking for a refund immediately was told to give him my pe so he could look into it.after that was told they could only g it very 30 percent refund.that was over month ago no redund and now I cannot get the app off the phone e and they keep saying just old lols while longer

Filed complaint with consumer fraud protection. Along with suit to get my money back and then some

Thumbnail of user davet892
1 review
1 helpful vote
January 19th, 2022

Some here are saying that the good reviews are all from TheoneSpy. Bulls*it. I'm a legit person and have used TheOneSpy for aprox 5 months and NO major issues. Small ones? Sure. I've even had to reinstall it a few times but over the last three months it's been working like a charm. The live audio and live video is really what I use it for but the texts, calls, etc all come as they should. Not sure why there are so many bad reviews but I suspect it's because these asshats have crappy phones. Bunch of poor $#*! mofo's who don't know how to f*cking use technology. Idiots.

Products used:
Spy App

Service
Value
Shipping
Returns
Quality
Thumbnail of user yazs1
1 review
1 helpful vote
April 6th, 2021

I used the product and fairly it is simply awesome. Installation process takes only few minutes and it is very simple. All the features are genuine and having a smooth user-friendly interface. It has very easy dashboard to sync with and get data. Even a non technical person can use it very easily.
As far as the customer service is concerned. I do have few experiences and in my view the support team are dedicated and answers every question you ask and almost all the time available. The application takes little space and time to get activates it on target device. I hope my opinion will be beneficial for users.
I personally recommend it.

Tip for consumers:
I personally have very good experience I recommend to the others as well

Products used:
Android application.

Service
Value
Shipping
Returns
Quality
Thumbnail of user pauls2753
1 review
0 helpful votes
February 21st, 2021

Just a word: perfect. It does what it promises. Features work very well and support is always on time. This app is a great help for me

Service
Value
Shipping
Returns
Quality
Thumbnail of user marting315
1 review
0 helpful votes
December 6th, 2020

I was hesitant to give it a 5 because 5 mean nothing wrong with it. It's a little difficult to get a hold of costumer service, but once you do, they are a great help. Sometimes software doesn't work, but I would say maybe only 10% of the time. When it works, it is great. Some of the features also don't work all the time. With that said, the price is fair, and although it has its flaws, they are minor and it does so much to please me.

Thumbnail of user karenj65
Amy G. – TheOneSpy Rep

Dear Martin, Thanks for your review, some customers claim for get minimum benifits from our software, because there is much complexation in chinese harware based devices. But you can get maximum output in high brand devices. THANKS.

Thumbnail of user shannonb604
1 review
1 helpful vote
February 7th, 2021

I bought the software the first time but it didn't work. But stubborn me, I bought it again and this time I was very blond with them that I needed to get my money's worth and true to their word I was satisfied with the way customer support worked with me to ensure the software began to upload data on my dashboard. Sound quality hasn't been good but it's been worked on and I am sure it'll be great soon.

Products used:
Software

Service
Value
Shipping
Returns
Quality
Thumbnail of user marior215
1 review
1 helpful vote
May 10th, 2021

It had to happen: if the target owner is not stupid, sooner or later he realizes that something is wrong. Live screen recording makes it apper the chromecast icon on the top of the target mobile and often prevents vocals on Whatsapp or Telegram. Same for view 360: impossible to send vocals if you are using this feature. And the target owner bought another mobile. Game over!
Luckily I didn't get an annual subscription. What a $#*! app

Products used:
TheOneSpy

Service
Value
Shipping
Returns
Quality
Thumbnail of user lalas14
1 review
2 helpful votes
March 30th, 2021

I am really happy for having the one spy. It helps me a lot during my office hours. I always know where my kids are and whom they are talking. The best app for all parents like me.

Thumbnail of user kargenr
1 review
3 helpful votes
March 29th, 2021

DONT BUY! Dont make the same mistake i did. Trusted them and took 6months subscription. Nothing works as they promised. And the customer guy or girl Milow is useless. Waited for new update for 3months nothing comes. They perform the installation and failed. Asked for refund and still processing for a month. You wont get any service from them and your money going to their pocket. Theres many better app and they work really well. This full of bull$#*!. If you still taking the risk then its up to you! Dont fall for the ADs and their own review!

Tip for consumers:
ITS A SCAM AND DO NOT BUY THEIR PRODUCT AND LOST YOUR MONEY!!!!!!

Products used:
Windows Spy App

Service
Value
Shipping
Returns
Quality
Thumbnail of user karenj65
Amy G. – TheOneSpy Rep

Dear, as per your above concerns is refund the money, and reason was is you have not trying to install app on target device after resetting. And according to our resolution we not able to refund you after 90 days. Only refund promise is 14 days. I hope you can understand and trying to oir app. Thanks

Thumbnail of user fidyr
1 review
2 helpful votes
August 25th, 2022
Verified purchase

This is expensive and just does not work.
No ambient sound or live recording, nothing absolutely nothing.
There is no live assistance whatsover.

This is absolute $#*!.

Service
Value
Returns
Quality
Thumbnail of user mavridisc
1 review
1 helpful vote
June 11th, 2022

After one week still no setup the app the site is not working the code that have give not work and the questions on the emails is not waht you ask just answer for other things that is not in the point is very very slow like 3 or 4 days to answer and it will pass all the week for nothing. Still have my money and the refuze to refund

Service
Value
Shipping
Returns
Quality
Thumbnail of user earld39
1 review
1 helpful vote
August 31st, 2020

This app works perfectly and covers so many things, it's unbelievable, it's almost scary. And anybody who feels otherwise Did not install it correctly that's all I can say. There should not be one negative comment about this app because this $#*! works!

Thumbnail of user picsp
1 review
1 helpful vote
February 12th, 2021

Hello everyone i m writing my genuine review here so that u guys can close ur eyes and buy this software, applicable to android dnt know abt mac and windows and pc, i searched for spying apps but none of them meet my demands, this app has all the feature one would wish for specially the wahtaspp call recording, i cannot express how happy i m, this app is awesome and the support is more then awesome cnat express
Thanks guys i hope ull enjoy this app

Service
Value
Quality
Thumbnail of user anshub2
1 review
2 helpful votes
July 3rd, 2021
Verified purchase

Don't buy this app... It is a fraud... They will not activate it and when asked for refund they will just not do... I ordered my refund on the second day after subscribing and it is almost a month now and still no refund... Stay away from this fraud. They will not even refuse... Keep delaying you till you give up asking... I repeat... Its A big fraud... Stay away.

Tip for consumers:
nil

Products used:
Online App

Service
Value
Shipping
Returns
Quality
Thumbnail of user dominiquem68
1 review
1 helpful vote
December 9th, 2020

It did what it was supposed to for the most part. But it's just not as good as it says. I thought it was giving me everything because it was showing a lot, but when I looked at the phone I saw they where only sending me about 50-60 percent of what was actually there. I saw multiple MULTIPLE searches that I should have seen key logs for but didn't. :( No real point in getting it if it doesn't show you everything its supposed to.

Thumbnail of user barbral8
1 review
4 helpful votes
January 27th, 2020

I tried this app number of times for my kid's safety online and it really works. First I thought that it was not working because I have read a couple of bad reviews, but finally, it was the opposite of the negative reviews. Highly recommended to all of you. Moreover, the customer support is also very helpful.

Thumbnail of user idreesb
1 review
1 helpful vote
March 30th, 2021

I really loved this application. Now I am mentally free. And always know where my kids are and what are they watching.

Thumbnail of user noraj42
1 review
6 helpful votes
February 21st, 2021

This app could be great but half of the time it is not loading correctly and the customer service is a joke. They tell you every time just wait and it will work for you what is a straight lie. They have severe Network and Data Base problems and the one guy or girl Millow what is the customer service doesn´t give a dime about the customer. It is never their fault and they only copy and paste the same stupid answers. Since now 9 days the app did not work and the customer service is telling it is an update --- DO NOT BUY you will lose your money

Products used:
TheOnespy

Service
Value
Thumbnail of user karenj65
Amy G. – TheOneSpy Rep

Dear Nora, we are not Scam, we running our business last 8 years. Yes we understand that there was issues with our servers due to extra loads, but we success to manage our loads. Please contact our support department our trial licenses. Thanks

Thumbnail of user atifi2
1 review
2 helpful votes
March 30th, 2021

The best application for parental control usage. Fully Satisfied. Interface is user friendly. Highly Recommended..

Thumbnail of user danao70
3 reviews
6 helpful votes
February 7th, 2022
• Updated review

Re: Amy- your company never processed my refund and it has been a year now. Please do not try to make false claims, again, to hide your companies deceptive and misleading services. Had the refund for 150.00 been processed I would have more respect for your company. As it is now, you deserve zero stars.

Tip for consumers:
Do not trust

Products used:
App

Service
Value
Returns
Quality
App does NOT do as claims
March 14th, 2021
Verified purchase
• Previous review

First experience with installation took close to 3 hours. Then it did not relay any data for 2 days. Once it started to transmit data, I only was able to hear one side of the conversation. The app constantly freezes and is slower than I would of imagined. The customer service is basically non existent and when they do respond they send an automated response as if they never even read my question. The app actually caused the target device to become dysfunctional and no longer capable of holding a charge or operating within a normal temperature. They also put an icon on target device that allows user to observe the program has been installed on device. My opinion is don't waste your money or time on this company. Avoid at all costs.

Tip for consumers:
Avoid

Products used:
The one spy

Service
Value
Returns
Quality
Thumbnail of user saqlainr1
1 review
6 helpful votes
December 27th, 2019

TheOneSpy is one of the most efficient monitoring solutions it is particularly designed for kid's online parenting and to monitor employee's activities on digital devices respectively. I have already purchase one year licence.The app offers number of high-tech features enabling user to track and operate an android device. From live screen recording to social media monitoring and GPS location tracking, we have discussed here the most significant features of the app.My favorite feature of this app is view 360.

Thumbnail of user christineg67
2 reviews
2 helpful votes
March 29th, 2019

The customer service is disgraceful! I only get one woman each time and her name is Mew. It says ask any questions we are here to help! There's no numbers you can call and when you try to ask a question she keeps sending the installation. I installed it but I had a question and she said "I need a vacation! So! You have to do this!" I added a photo of our convo.

Thumbnail of user karenj65
Amy G. – TheOneSpy Rep

Hey Christine, your respectfull review open our eyes, we will take action on this regards. Thanks

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

New Mobile spy software to keep an eye on kids and employee tracking. TheOneSpy support and cane be easily compatible on Android, Blackberry, iPhone operating system. It track and record all calls real time, emails, chats (from 13 different IM apps including WhatsApp, Facebook and SnapChat), GPS locations and media. It can not intercept calls, but silently and hidden photograph, sms and record phone's surroundings. All this information is accessible from private online dashboard.

TheOneSpy has reached over 100 features and the first live spy and call monitoring product on the market, and approaching to technological leader of the industry ever since.

Business History

TheOneSpy has started in 2014. An updated Mobile Monitoring Solution for Android, iPhone and Blackberry.

How do I know I can trust these reviews about TheOneSpy?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about TheOneSpy?