The Gazebo Store

So happy with this tent. It really helped me out on Thanksgiving because it was actually raining outside. But the tent kept us dry, the heater kept us warm, and the lights kept us talking all night for an amazing night with amazing friends.

Thank you Mike for the fast shipping, and awesome quality tents. Your recommendations were perfect!

By the way it was very easy to set up, just like you said. Only took us 45 minutes.

I have tried to contact your office 4 times. I left messages each time and never recieved RETURN call! the computer is not my way of ordering items. I have questions about this product but was not able to ask a person. I need this tent before Thanksgiving that is why I am using the online service. If not delivered before Nov 27th then I do not want this tent. Thank You. You need more telephone order help!!!

Fine experience. Haven't received product yet, most important part.

Great service. I asked for expedited shipping and they delivered in two days. It is a beautiful tent that's extremely strong and durable. Would buy again

I got no return call or email after several tries with phone calls and messages to customer services. Order just arrive almost a month of order.

Tried calling your customer service line to ask a couple of questions and kept getting hung up on after holding for 5 plus minutes. Tried 4 times.

Seriously... best tent for the money. dont waste your time with other vendors, a lot of them resell TheGazeboStore's tents

Couple of months ago I ordered a tent and I wanted to let people know how amazing my experience was! Customer service agents were very receptive with all my questions and very responsive. Shipping was extremely fast! The quality is great! I recommend TheGazeboStore.com to everyone looking for a simple and easy experience!

Appears to be just what we wanted at a reasonable price.
The order process took a bit longer than expected.

Great product descriptions. Nice photos. Website easy to navigate and information is easy to find. I paid for expedited shipping, and the 8x8 pop-up tent and weights arrived on time and in excellent condition. Loved the fact that the entire tent comes with its own zipper storage case. Great quality. Easy to put together. Much sturdier than I expected. Will most definitely order from your company again in the future!

It didn't give me a date when it would arrive. I need this by May 31 please for my daughters graduation party.
Thanks

I am thorougly upset wtih this company. We ordered a tent which is meant to be placed outside of a school so the children can remain outdoors as much as possible in rainy weather. We ordered it and after more then a week, all of a sudden we get a credit back and a cancellation of the order. We have since written, phoned numerous times and noone has bothered to get back to us. Really disappointed - rated #1 in customer service, I'm not sure how possible.

We have been trying to order this product for over 2 weeks - have left numerous messages at sales, returns, every option your message says to click with no return call. Finally went to internet to see if you had live support where I was able to get answers needed prior to ordering. Good thing we preserved or you would have lost out on a sale. I understand busy but clearly this is a customer service or should I say lack thereof! Perhaps I should apply to make return calls to potential customers so return calls could be made within 24 hours or less - again it has been over 2 weeks and not even a peep from your company....

Never could get an answer back from your live chat which would have helped me making my choice a lot quicker

Could use more detail about the product. since we can't wee it forst, we are gambling it is sturdy enough to hold up over time.

Thank you so much for the wedding tent. beautiful and classy yet very strong. didn't move with the wind we had here.

fantastic rep this marc guy. talk to him, you won't regret it. got super fast shipping, and the tent was delivered in great condition. It is strong and will last a long time. very happy.

Great customer service. I ordered a tent. They shipped it out and I changed my mind on the color. They just sent me the other color as well, and sent me a return label for the first one. The tent is sturdy and beautiful!!! Love it

For six months of have tried calling their number and have always been told to leave a message and a representative would get to me. Still waiting. Emailed them at least 5 times and have never received a response back. I do not believe The Gazebo Store is still in business. I would not recommend them based off of their Customer Service.

Pleasure doing business with gazebo store. Everything always comes so quickly, and they saved my rental business a couple of times with the commercial tents they offer. I looked at many other places, they are the only ones who offer quality tents and low prices, and I get to keep them for super long thanks to the warranty that comes with each tent.

Thanks again guys.

-Joanne from HappyPartyRentals

So fast the shipping. I wasn't expecting it to deliver the next day! Tent is great and has been holding up through some tough weather so far. Very happy with this purchase.

Although the site is easy to navigate we almost purchased an incorrect item because the picture does not properly represent the less expensive 10x20 tent....I almost made an error because the picture misrepresents the actual "lower quality" option.

This will be my first order. Want to see quality first, then will place additional orders. Thank you!

I give them 3 stars because the tent is great and exactly what I needed, but contacting them after the fact to get replacement parts is next to impossible and very time consuming. I hold on the phone and get pushed to voicemail, I've emailed every email they have with no responses. So time consuming! I love the product, but there is no service for their customers after the sale is through. After spending over $1,300 on a 16' x 26' canopy, I expected better service. Wished I had read the reviews prior to purchasing.