• The First Group

The First Group

Ratings On Other Platforms

Trustpilot
4.7 / 5
Reviews.io
3 / 5
Corporate Values

Overview

The First Group has a rating of 4.35 stars from 2,824 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The First Group most frequently mention good experience, dubai lifestyle, and customer service. The First Group ranks 3rd among Real Estate Other sites.

  • Quality
    131

Proactively asks for customer feedback

This company responds to reviews on average within 16 days

Positive reviews (last 12 months): 84.8%
Positive
759
Neutral
53
Negative
83
1
See all photos

What reviewers want you to know

Positive highlights

  • The guys at The First Group have a great customer service culture and made me feel welcomed and comfortable.
  • Thank you to the Dubai Lifestyle Experience team in making our trip memorable!

Critical highlights

No critical highlights yet

How would you rate The First Group?
Business's Favorite Review

“We know First Group as an excellent company with a...”

Rainhard P.
4/16/21

We know First Group as an excellent company with a lot of interesting developments in various places in Dubai. At the moment - with pandemic all over the world - times are very challenging. Nevertheless they achieved also during these times a really solid revenue. Customer Service, especially Ms. Doa, does a perfect job in communicating with us and giving support for any questions. Therefore five stars over all are undoubtedly justified!

See full review
Top Positive Review

“I trust TFG as a company is working diligent and honest”

Charles M.
4/16/21

I trust TFG as a company is working diligent and honest. Since I and my wife purchased a hotel room, the company has honestly kept the promise and shared the rental income based on the agreement The company has been good to my family and the TFG employees are so friendly and work in professional way Big up!

Reviews (2,824)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (31) dubai lifestyle (32)
Thumbnail of user ljubisab1
1 review
0 helpful votes
January 6th, 2024
Verified purchase

Thank you so much, it was great pleasure have a meeting today, have wonderful time as well as introduction and presentation of overall The first Group hotels, partners and amazing Ciel project. I took this unique and sensational offer and buy discounted 7 days and nights for 2 persons to stay as guest in one of your finest hotels once during period of next 12 months. Thanks

Looking forward into future to find great opportunities and cooperation.

All the best,

Ljubisa Bogdanovic

Reason I chose this business:

I recognise excellence and extraordinary in hospitality industry

Thumbnail of user tfgd
TFG D. – The First Group Rep

Dear Ljubisa,

Thank you for your feedback. We are glad to hear that you had a wonderful experience with our team.

We highly value our investor community and we couldn’t be more delighted to hear that you are looking out for investment opportunities with us.

We look forward to being at your service for years to come!

Kind Regards,
The First Group

Thumbnail of user elb34
1 review
0 helpful votes
October 1st, 2023
Verified purchase

Pour le choix des hôtels, mes options n'ont pas été pris en compte en termes de priorité car ma préférence est Wyndham Dubaï Marina.

Reason I chose this business:

Un accompagnement pour mieux connaitre Dubaï (visite des sites intéressants...) et prospecter les possibilités de faire du business avec les entreprises Dubaïotes.

Thumbnail of user boukhecheml
1 review
2 helpful votes
June 27th, 2021
Verified purchase

We checked in for a weekend and left very satisfied with very good memories. The hotel was suggested to us by some friends who stayed here before and were satisfied too. The rooms were super clean, the view was super and I got a cake for my birthday too. Would like to thank the team for their hard work mainly Nour because she extended extra care to us attention and compassion during the whole stay, we felt precious and this was definitely something. Thank you again for all

Thumbnail of user abrahamw45
1 review
5 helpful votes
October 11th, 2022
Verified purchase

I have sent emails over two weeks ago and no one has replied.
Also my certificate expires on 17/02/2023. However I can only book dates upto 31/10/2022. I need someone to reply to my emails and communicate with me. Why can't I book beyond October when my certificate expires in February 2023

Reason I chose this business:

Nothing. Because I am being forced to travel at a date not convenient for me.

Thumbnail of user mubangam1
1 review
0 helpful votes
April 3rd, 2024
Verified purchase

We learnt a lot about the different investment opportunities and family holiday packages. The presentation by Innocent was amazing. You could actually own a holiday home for 30 years with minimum contributions. You could also own property in Dubai if you can afford it and make money from it

Reason I chose this business:

Referred from the airport

Thumbnail of user allyh51
1 review
0 helpful votes
January 27th, 2024
Verified purchase

Dear Sir/Madam,

I have been to Dubai invited by the The First Group and that was an experience tour and was also our wedding anniversary. We paid for the package again to come to Dubai this year to celebrate our Wedding Anniversary again in Dubai which will be on the 17th March. As you can see the membership will expire on the 16th march we are asking for extension for extra 2 days.

Reason I chose this business:

I and my lovely wife because we are coming to Dubai for our Wedding Anniversary we are looking for more experience and enjoy our wedding anniversary to the fullest to go to all the excursions and most important to burj khalifa and sightseeing around Dubai.

Service
Thumbnail of user tfgd
TFG D. – The First Group Rep

Dear Ally,

We pride ourselves on delivering the highest standards of service to all our clients and take your feedback seriously. We would very much like to review your situation further at your earliest convenience. We hope to make your anniversary a memorable one!

Please contact us at customer.support@thefirstgroup.com and provide the best time and number to reach you.

Kind regards,
The First Group

Thumbnail of user azubuikei
1 review
0 helpful votes
December 29th, 2021
Verified purchase

It was a great experience for my family and I at your first group office. Ahmed and the whole team did a fantastic job. They kept to every of their promises. I initially thought it was just a marketing promises to get customers until our expo 2020 visit with the voucher from first group, the free train tickets and finally a dinner at MasterChef. I lack word to express my feelings but my family and I were blown away. It was an el Dorado of some sort. Looking forward to doing more business with you.
Thank you so much.

Thumbnail of user ronaldg976
1 review
0 helpful votes
February 13th, 2024
Verified purchase

My good experience was however marred by the refusal to drop me back at the hotel i had been picked if it wasn't for the intervention on someone at reception. They wanted to drop me at a metro station and i had neither a ticket for the Metro nor a visa card to pay for a taxi.

I also felt pushed to the limit to invest yet I was a first time visitor to Dubai, who wanted to enjoy my 60th birthday in Dubai

Reason I chose this business:

I didnt choose, was approached as I entered a Shopping Mall

Thumbnail of user tfgd
TFG D. – The First Group Rep

Dear Ronald,

Thank you for taking the time to share your feedback. We value your input and are eager to learn more. Please contact us at customer.support@thefirstgroup.com and provide the best time and number to reach you. We appreciate your honest review and we hope to provide you with a better experience moving forward.

Warm regards,
The First Group

Thumbnail of user vincenth395
1 review
0 helpful votes
September 5th, 2023
Verified purchase

The First Group introduced me to their upcoming Ciel Hotel, Dubai. I learned that TFG is offering room units for sale to investors. I like Ciel a lot - great location, upmarket clientele profile and great architecture.
In the end, I did not proceed but only because I decided I was not ready to invest into Dubai yet. I feel I need to become more knowledgeable first.

Reason I chose this business:

Was offered a chance to be introduced into the scheme.

Thumbnail of user tfgd
TFG D. – The First Group Rep

Dear Vincent,

Thank you for your review. We greatly appreciate you taking the time to share your experience.

We highly value our investor community, and we couldn’t be more delighted to read about your positive experience with The First Group.

Customer satisfaction is our top priority; and it’s always great to receive feedback like yours.

We look forward to welcoming you to Dubai soon again!

Warmest Regards,
The First Group

Thumbnail of user oluwamayowaa1
1 review
1 helpful vote
February 27th, 2023
Verified purchase

I chose Wyndham Dubai Marina as my first choice but the site keeps excluding this from my list of selected hotels. It only showed my 2-4th choices.

Reason I chose this business:

I look forward to spending my week in Wyndham Dubai Marina in May. So i hope this can be rectified

Thumbnail of user monican251
1 review
0 helpful votes
February 7th, 2024
Verified purchase

At first I had some concerns to do with delayed response time and customer handling after making payment. However, Mr. Faisal made everything alright and made good my concerns. I really appreciated this latter treatment. Thank you.
I can't wait for my holiday to start.

I haven’t received feed back yet

Reason I chose this business:

A colleague mentioned having used the company a few years ago and it was a good experience for her.

Service
Thumbnail of user bandark2
1 review
0 helpful votes
February 11th, 2023
Verified purchase

One of the best hotels! Stunning hotel, amazing staff, the rooms will give you that 'wow' feeling, food was excellent, location is also perfect. I wanted to thank Abdessamed for the genuine service
This is my third time traveling with TFG Dubai lifestyle package, I would always use it for my traveling to Dubai.
This company offer strong opportunity of investing in Dubai Real estate, if i decided to invest in Dubai, my investment will definitely be through this company

Thumbnail of user tfgd
TFG D. – The First Group Rep

Dear Mr. Bandar,

Thank you for taking out the time to write such a thorough review. We greatly appreciate your honest feedback and are pleased to learn of your positive experience as a member of the Dubai Lifestyle Experience.

We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had such great interactions with our team members.

We highly value our investor community and we couldn’t be more delighted to hear that you are considering being one as well.

We look forward to being at your service for years to come!

Most Sincerely,
The First Group

Thumbnail of user andreww2225
1 review
0 helpful votes
February 5th, 2024
Verified purchase

After making an initial enquiry, we were taken to TFG's office and met with Said Abodouni, who was very courteous and helpful. He took us to see Hotel CIEL at Dubai Marina, which is nearly complete and treated us to a boat trip round the Marina. The following day, Said took us for lunch and a visit to the Miracle Gardens - all very pleasant indeed! Back at the TFG office, we completed two transactions, one for CIEL Marine Tower and another for The First Collection, Dubai Sports City. We consider these to be favourable medium to longer-term investments and may well add additional assets at a future date. Said and Tereza were very professional, efficient and helpful!

Thumbnail of user tfgd
TFG D. – The First Group Rep

Dear Andrew,

Thank you so much for taking out the time to write such a thorough review.

We highly value our investor community, and we couldn’t be more delighted to read about your positive experience as an investor with us.

We pride ourselves in delivering exceptional customer service, and it is gratifying to learn that you had such great interactions with our team members.

We look forward to being at your service for years to come!

Warmest regards,
The First Group

Thumbnail of user richarda1718
1 review
0 helpful votes
October 30th, 2021
Verified purchase

It was quite impressive and convincing. Your team took their time to explain everything to us. They appeared friendly, polite but businesslike which made their approach convincing to want to participate. The discounted service and offers too are very good. We will by all means come back to Dubai very shortly to experience this deal.

Thumbnail of user athulab
1 review
0 helpful votes
January 5th, 2024
Verified purchase

Courteous approach at the beginning with appointment scheduled to our request. Vehicle arrived on time and the representative was friendly, courteous and knowledgeable. Showed the properties and explained well the investment proposal.

Reason I chose this business:

Keen in investing in Dubai.

Thumbnail of user tfgd
TFG D. – The First Group Rep

Dear Athula,

Thank you for your review. We greatly appreciate you taking the time to share your experience. Our dedicated team strives to uphold the highest standards of customer satisfaction.

Warmest Regards,
The First Group

Thumbnail of user girishk19
1 review
2 helpful votes
November 13th, 2020

Met the First Group at a promotional event, and was invited to a tour of their office and properties.

Great treatment, and some very exciting investment opportunities in the impressive Dubai skyline. They have plenty of great options, and were extremely cohesive and passionate about explaining them!

Good experience, will consider working with them in future

Thumbnail of user muyiraw
1 review
0 helpful votes
March 23rd, 2024
Verified purchase

I really appreciated the arrangements or organization of the entire Trip. The *******@First collection water front Business Bay local met all my Expectations.Serene environment, so clean, good dining experience with personal touch, spacious rooms and above all good stuff.

I called late to arrange my return journey back to Uganda and I was worried that I might not get the service but to my surprise, I got helped much faster than I expected.

Reason I chose this business:

My previous trips to Dubai had never been fun because I used to travel with un experienced people in the business, I would pay much but get less in service delivery. I chose DLE because it was recommended by my friend as the best in Tourism and real estate.

Service
Thumbnail of user omarz46
1 review
0 helpful votes
March 30th, 2023
Verified purchase

We express our gratitude to the staff of the hotel. I would like to note that all the staff are polite and friendly to the guests. So an atmosphere of good rest and good mood was created.
Everythimg was great: rooms, food, pools, cleaning, mini bars, as well as the activities included in dubai lifestyle package.
Thanks to hamam abdessamed for the assistance and care during all the trip. We had an unforgettable time here, we hope to return to this hotel and with The first group packages and experiences

Thumbnail of user tfgd
TFG D. – The First Group Rep

Dear Mr.Omar,

Thank you for taking the time to write about your experience with The First Group. We are pleased to know you've had such wonderful interactions with Mr.Hamam.

As an organization, we pride ourselves on delivering the highest levels of personalized service to our clients, so are very delighted to read your review.

We look forward to seeing you again!

Kind regards,
The First Group

Thumbnail of user marcob190
1 review
0 helpful votes
October 11th, 2021
Verified purchase

Payment link facilitated prompt settlement. I had a minor issue with the postcode field which accepts only numeric characters whereas we use alphanumeric characters in my home country.

Thumbnail of user tfgd
TFG D. – The First Group Rep

Dear Mr. Marco,

Thank you for your feedback.

Customer satisfaction is our top priority; and it’s always great to receive feedback like yours.

We look forward to welcoming you to Dubai.

Safe travels,
The First Group

Thumbnail of user jamesk2347
1 review
4 helpful votes
March 20th, 2022
Verified purchase

From the first day i was approached concerning the First Group Products the experience was very good, but immediately i made a full payment, First Group has gone quite on me and i don't know where i stand now.

I signed up after the purchase, where i indicated my needs from First Group, but i haven't got any feedback yet, despite the promise of getting back to me within 24hrs.

Reason I chose this business:

The persistent marketing made me to try First Group.

Service
Quality
Thumbnail of user omara595
1 review
0 helpful votes
March 5th, 2024
Verified purchase

The meeting was very great. They detailed everything for me. I was very satisfied, and we will work together in the future.

Thumbnail of user adim14
1 review
47 helpful votes
February 4th, 2019

Biggest Fraud ever? I suggest all European investors to avoid investing in TFG projects.
We were explained by the sales manager that we could re-sell our hotel apartment with profit after first increase (20%). But after the contract, the person from legal said that re-sell is not possible.
We wrote mails to the sales managers... no reply.
Now we are running out of our savings. We will never invest in Dubai again!

Thumbnail of user tfgd
TFG D. – The First Group Rep

Hi Adi, could you please contact us either here on at private email or at social@thefirstgroup.com. There are some comments you posted that are not entirely true and it must be a miscommunication. Please, do get in touch. Thanks

Thumbnail of user omarb182
1 review
0 helpful votes
March 16th, 2023
Verified purchase

I came many times using different packages from different Agencies in Dubai.
But absolutely this is my favorite time with the Dubai lifestyle Package. I recommend it to everyone reading this review
The hotel was so comfortable, clean and new.
Hamam Abdessamed was in touch with us to book all the vouchers and tickets in the right time.

Thumbnail of user tfgd
TFG D. – The First Group Rep

Dear Mr. Omar,

Thank you for your review and feedback on the service you received.

We are pleased to know you've had such wonderful interactions with Mr.Hamam Abdessamed.

As an organization, we pride ourselves on delivering the highest levels of personalized service to our clients, so are very delighted to read your review.

We look forward to welcoming you to Dubai!

Warmest regards,
The First Group

Thumbnail of user briani353
1 review
0 helpful votes
December 13th, 2021
Verified purchase

My contact person, Fauzia, was very helpful and accommodative especially when lockdowns all over the world resumed. They allowed me ample time to complete my payment. She also responded well and promptly to any issues I raised. Looking forward to an amazing holiday with the First Group. I must add it'll be my second holiday with them. Absolutely loved the first one that's why I booked again this time.

Thumbnail of user galving2
1 review
0 helpful votes
January 4th, 2024
Verified purchase

Holiday purchased was as described in the T&C's. The staff were friendly and professional. They looked after us with care and respect.

Reason I chose this business:

I loved the Cosmopolitan atmosphere in Dubai

Thumbnail of user tfgd
TFG D. – The First Group Rep

Dear Mr. Galvin,

Thank you for your review. We greatly appreciate you taking the time to share your experience. Our dedicated team strives to uphold the highest standards of customer satisfaction.

Warmest Regards,
The First Group

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From the business

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com

Company Representative

Thumbnail of user tfgd
TFG D.
Typically responds within 16 days

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