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  • ThaiCupid

ThaiCupid

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Overview

ThaiCupid has a rating of 2.72 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ThaiCupid most frequently mention customer service problems. ThaiCupid ranks 77th among Asian Dating sites.

  • Service
    12
  • Value
    11
  • Shipping
    7
  • Returns
    6
  • Quality
    10
Positive reviews (last 12 months): 50%
Positive
2
Neutral
0
Negative
2
4
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I won't bore you with the finite detail but want to say that customer service is non existent.
  • I have had an old profile on that page which i tired to delete.
How would you rate ThaiCupid?
Top Positive Review

“Mission accomplished”

Odds B.
5/20/20

I had a problem with multiple charges for my membership. The company did not reply to my request. I suspect there are some bots that solicit casual visitors to buy paid memberships. I met The Perfect Partner within a few days of registering. So I stand grateful to Cupid Media.

Top Critical Review

“My 2nd dating site tryout :)”

Bill R.
10/21/21

This is supposed to be a premier established thai site which is why I joined. The joining process is overly complicated and the support from the site owners is virtually non-existant too. And you can do nothing much at all without first upgrading - that's disappointing and a very-1970s style approach. After a few weeks of pointless activity, I deleted the account. The entire experience filled me with the feeling it's a money-grabbing enterprise and nothing more.

Reviews (56)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (4) profile (16)
Thumbnail of user jc1804
1 review
1 helpful vote
December 30th, 2023

Signed up, they charged my credit card. Then ThaiCupid "suspended" me before I could talk to anyone. They claimed I was suspended because I was "suspicious" and demanded I send a photo ID and my credit card. I l blacked out the information requested and never heard from them again - even though they claim they would contact me by email in 48 hours. I emailed them, nothing.

I have referred the charge to my bank as a fraudulent charge. My account is still "suspended" 15 days later. Complete denial of service for no reasonable reason, and charged for no service. Criminal.

Tip for consumers:
Complete denial of service with no excuse with questionable and probably criminal intent to attempt to gather additional financial information - yet took my money. Wrote 2 times to request for refund, site claimed response in 48 hours, but no response came.

Am working with my bank for a fraud investigation and chargeback amount to company since they refuse to refund money despite claiming they will be.

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Value
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Thumbnail of user rhiss
2 reviews
3 helpful votes
November 6th, 2023

Unfortunately, filled with scammers and fake photos. Vast majority of them cant speak English. So very hard to communicate. Please dont wast your money is the simple advice I can give you! I forgot to uncheck the auto renewal and the renewal went through so I have been on it for 4 months and connected with no one - not a single genuine girl.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jimb1878
1 review
11 helpful votes
June 18th, 2021

Thai cupid pulls male customers in by initially sending likes and messages from pretty women. However, it seems they actually use some paid Internet Models, who at some point encourage you to join other web sites to gain more access to them. They also seem to use different women or bots at different times to manage a single profile, so the person who you may be chatting with, may not even be a human. I would guess that the profiles are a combination of paid internet models; random Thai women, who may not be aware their dating profiles are on Thai Cupid; some paid actors in a call center like setup; This site is the biggest scam ever, so save your time and money, do not sign-up for a paidmembership. They are getting rich from scamming lonely western men.

Tip for consumers:
Someone being honest about their experience.

Value
Quality
Thumbnail of user larsa9
8 reviews
26 helpful votes
February 24th, 2024

This site deserves a higher rating. It is certainly possible to find nice authentic Thai women for chat and dating.

Like similar lower cost sites, profile verification is not that great. There are many fakes sending you messages. Consider these main rules and you will avoid, pretty much, all of them. Don't get tempted:

- New profiles who contact you direct are likely fake
- Profiles with only one photo are likely fake
- Profiles sending contact info right away are likely fake

Products used:
1 month membership

Thumbnail of user billr714
8 reviews
17 helpful votes
October 21st, 2021

This is supposed to be a premier established thai site which is why I joined.
The joining process is overly complicated and the support from the site owners is virtually non-existant too.
And you can do nothing much at all without first upgrading - that's disappointing and a very-1970s style approach.
After a few weeks of pointless activity, I deleted the account. The entire experience filled me with the feeling it's a money-grabbing enterprise and nothing more.

Tip for consumers:
Be ready to pay if you want to send even a simple 'hello' message

Service
Value
Quality
Thumbnail of user keed
1 review
7 helpful votes
August 15th, 2021

I heard some good and bad reviews so I decided to try it out myself but the worst turned out to be true. Not a single profile interested in me responded as well as almost getting scammed by several profiles. Luckily I didn't lose any money but as a warning to every man out there, your odds are better off elsewhere. Please AVOID. You all have been warned...

Tip for consumers:
Be extremely careful..................

Service
Value
Shipping
Returns
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Thumbnail of user fabiog34
1 review
2 helpful votes
July 4th, 2022

I been subscribing for free for about a week
In 2 days I received about 25 likes and probably over 40 messages from girls... it never appended to me even in the free sites. I ended up chatting with a scammer that it would never do a video chat

Thumbnail of user aland403
2 reviews
10 helpful votes
October 14th, 2021

I have to concur with most comments here. The women that do reply (Far and few between) come on, give you their contact info and disappear. Always the same story. They have long hours. Then why register for a dating site if you are never going to come on? I think many of the profiles are fake as well. Not wanting to brag, I am a very handsome man. 85% of my likes were coming from fat, old and ugly women (sorry ladies) even though my profile indicates what age group I am looking for. Also, 90% do not even read my profile and speak little or no english and use a translator. To make matter worse, after I deactivate my account and sent thaicupid an email to completely delete my file, they reply telling me to adjust my "seeking". Not even what I asked for. THAI CUPID SUPPORT SUCKS. THEY DONT EVEN READ THE EMAILS PROPERLY. They just want to scam you for more money and try to keep your account activated. Over 100 likes, and only 3 women actually started to communicate with me... those are NOT good odds. Stay away from this site, and DO NOT EXPECT HELP FROM THEIR SUPPORT BECAUSE IT IS NON EXISTING.

Tip for consumers:
DO NOT GIVE YOUR MONEY TO THAI CUPID.

Service
Value
Thumbnail of user ivanl91
1 review
3 helpful votes
January 31st, 2021

You pay by visa card. It renew the bill mountly automatik. Foto and profile is administratet by a sekretæry. If chat some u get same question and answer. Some real. But moustly scam page.

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Thumbnail of user cupidm21
Cupid M.

Dear Ivan,

For convenience, we automatically renew your membership shortly before it expires so you can continue to use your premium membership without interruption. You may opt-out of auto-renewal at any time in your billing settings at least 48 hours before your membership is due to expire. Please contact www.thaicupid.com/en/help/helpdesk for further help.

Thumbnail of user leob92
1 review
7 helpful votes
June 26th, 2019

As good a dating site as the next one; some genuine, some scammers. Like anything use common sense, caution and keep your head out of the clouds. Fellas, whether your looking for love, affection or companionship in the east or west, let's face it, as a man, and without sounding jaded, you're a resource for the fairer sex regardless, be it financial, emotional or whatever else you get objectified for, we're all fair game :) At least you know where you stand up front with the many beautiful Thai ladies. Be happy and enjoy life. Thumbs up to the land of smiles.

Thumbnail of user jons327
1 review
10 helpful votes
May 13th, 2019

My account was hacked within 30 hours of being established. The parties accessed both financial information and my account verification information (in my case, a driver's license). I notified ThaiCupid immediately. And... no response. I followed up. And no response. I would not recommend this site to anyone until they secure their site.

Thumbnail of user cupidm21
Cupid M.

Dear Jon,
We sincerely apologise for the unwelcoming experience. Please contact www.thaicupid.com/en/help/helpdesk so we can investigate the issue and assist you further.

Thumbnail of user johnj2517
1 review
6 helpful votes
November 1st, 2021

Thai cupid keeps on collecting the membership fee without my consent. I checked the box for 1 time payment but Thai Cupid collected the fee again.

Thumbnail of user georget576
1 review
2 helpful votes
October 31st, 2020

When I signed up for Thai Cupid, you would expect that they would only send you Thai women profiles. I keep getting women from other countries. When I sent them several complaints this is what they sent back to me:
"We understand you may not wish to receive messages from members not matching
Your preferences. Our site Message System includes an option to Filter your Received
Box."
This was my reply back to them.
I should not have to filter out anything that is what I am paying YOU to do. Thai Cupid is creating misleading / false statements by advertising that you will only meet Thai women. Why should I stay with Thai Cupid?

Thumbnail of user cupidm21
Cupid M.

Dear George,
We apologize for your unwelcoming experience. We have thousands of success stories from ThaiCupid that you can find here; https://www.thaicupid.com/en/general/success

Thumbnail of user kevinw800
1 review
9 helpful votes
July 29th, 2020

Fake profiles. Scammers. No customer service. The company are scammers and allow scammers. I reported 10 scammers. None were removed. Even though they claim cutting edge security.

Thumbnail of user cupidm21
Cupid M.

Dear Kevin,
We are sorry that you have encountered non-genuine members on our app, we have zero tolerance toward these members. Our fraud prevention team works 24/7 to remove non-genuine profiles. If you would like to report a member, please submit a ‘report abuse’ form or contact us at www.thaicupid.com/en/help/helpdesk

Thumbnail of user oddsb
1 review
1 helpful vote
May 20th, 2020

I had a problem with multiple charges for my membership. The company did not reply to my request.

I suspect there are some bots that solicit casual visitors to buy paid memberships.

I met The Perfect Partner within a few days of registering. So I stand grateful to Cupid Media.

Thumbnail of user cupidm21
Cupid M.

Dear Odds,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience.

Thumbnail of user dennisl774
1 review
2 helpful votes
January 21st, 2023
Verified purchase

With 24 hours, received 171 messages from women of all ages, including women outside the filters I had set. The first three messages I replied to -- the best looking first, of course -- all pushed to exchange email addresses. Immediately upon receiving their emails, they wanted to move over to a different dating app (with another fee, of course). I guess some folks (not necessarily women) make money from those third party sites by luring men over. Fourth woman I interacted with turned out to be fake, too. But only after telling me the camera and microphone on her phone was broken (which is why we couldn't interact in real time) and then asking for a "loan" because her employer was late paying her.

Service
Value
Quality
Thumbnail of user frankk162
2 reviews
14 helpful votes
May 11th, 2019

I have been on this site on two occasions about 3 years apart. If they ask for money tell them, "only If we chose each other and get married I will take care of you and your bills but not before that." If they keep forgetting, then keep reminding them. They come up with all kind of things to ask for money every week because Thailand is a very poor country and unemployment is very high. And government does help people or elderly. On top of that they think all western-foreigners are richer compared to them. But I met a lady which told me from start she has no job but seemed serious. Since she had a house and family at home, she was able to get a tourist visa for the first time to come to US. I paid for her ticket and told her it is none refundable, and you have to go to American Airline in Bangkok Airport to pick it up. It all worked out she got Visa for 3 months and came stayed with me in US. Then she made second trip a year later and they extended her visa for 10 years this time. It was good but I did not marry her. Now I am back on this website again. First week on website I texted and showed interest to as many as I thought I liked with no kids, education and good looks. Usually 5 out of 12 responded. I had good luck, there was a lot of good looking girls this time. After chatting on the web site for two to four days, I asked them we go to Line App to chat. Line App is very popular in Thailand everyone has it. From there I narrowed it to 5 women that I really like. And at the same time, I deactivated my ThaiCupid account, so they know I am serious about them and are not looking for any other girls on the website. But did not tell anyone I am talking to 5 women. Now I am talking to 5 beautiful girls which eventually drop down to 3. If I get serious with any of them then I will go visit one of them and bring them here with a fiancé Visa or see if they can get tourist visa and come to stay with me in US. But I highly recommend using your common sense and not limiting your self to one girl at the beginning there are some bad apples, but time will tell which ones or which ones you do not like to be with. Till you get the one you want.

Thumbnail of user robertc1288
6 reviews
24 helpful votes
April 8th, 2019

Scammers everywhere! Infested with scammers! Got messages from fake women with pretty pictures and I am required to upgrade just to respond. No way!

Thumbnail of user cupidm21
Cupid M.

Dear Robert,
We have zero tolerance towards members of the nature you described. Our fraud prevention team works 24/7 to remove non-genuine profiles. Kindly help us in reporting any suspicious profiles by submitting a ‘report abuse’ form or contacting us at www.thaicupid.com/en/help/helpdesk

Thumbnail of user rogerc224
3 reviews
13 helpful votes
October 7th, 2019

Yes, a few scammers on here but I do not think it is the website creating the fake accounts.
More likely real if they will talk on Line.

Thumbnail of user cupidm21
Cupid M.

Dear Rodger,

Thank you for your feedback. We have zero-tolerance towards members of the nature you described. Our fraud prevention team works 24/7 to remove non-genuine profiles. If you would like to report a suspicious profile, please submit a ‘report abuse’ form or contact us at www.thaicupid.com/en/help/helpdesk

Thumbnail of user johnw554
1 review
19 helpful votes
October 16th, 2016

This is a very dishonest site. I won't bore you with the finite detail but want to say that customer service is non existent.
Please do not trust this site with your personal details. Would you give your bank account details to a site which has no security and which refuses to remove them from itself?
I hope that you read the many reviews and take good care - signing up can be costly and frustrating at least in my experience.

Thumbnail of user cupidm21
Cupid M.

Hello John

Cupid Media is a large online dating company based in Australia that has been operating since 1999. We take the safety of our members seriously: we employ a dedicated Fraud Prevention Team and take extensive steps to educate consumers and prevent fraud.

To find out more about our company please feel free to visit our website: http://www.cupidmedia.com

Thumbnail of user phhp
3 reviews
18 helpful votes
August 6th, 2018

ThaiCupid is utterly useless. Consists primarily bots and scammers. Three hits out of thousands of fakes. One of those turned funny, so I blocked her, the other played shy, before finally deciding it was time her mother needed an operation. Sure honey.

That left me with exactly ONE contact. Thus far she's talking and behaving like a charming, kind person would. Zero fuzz regarding bills or hospital fees. Pity, she's not exactly my type, but we get along well, she's funny, and a real human being. Fair enough.

If you are serious about finding a decent; and honest; Thai wife, don't even think about wasting time and money on this site or anything else foo-bar-cupid. Instead, learn some basic Thai, get your butt over there, and stay a month -- preferably as far away from Bangkok, Phuket, etc, as possible.

Summary: This is a hoax! Fraud, if you prefer.

Thumbnail of user cupidm21
Cupid M.

Hi Phh,

We have zero tolerance towards members of the nature you described. Our fraud prevention team works 24/7 to remove non-genuine profiles. If you would like to report a suspicious profile, please submit a ‘report abuse’ form or contact us at www.thaicupid.com/en/help/helpdesk

Thumbnail of user geoffreyg16
1 review
6 helpful votes
August 28th, 2018

I've been a paid member, on and off, for 8 years. For 3 of those years, I lived in Thailand. I've met about 30 Thai women through this website. Some great women, genuine, who wanted a committed relationship. Online, and in person, I met a few who immediately asked for money. I took screen shots of online conversations, and reported them. THAICUPID responded quickly, and usually informed me that the members had been blocked.

Thumbnail of user cupidm21
Cupid M.

Hi Geoffrey,

Thank you for the positive feedback!

Thumbnail of user caseyl110
4 reviews
23 helpful votes
September 13th, 2020

I joined Thaicupid.com 4 years ago. I have always just had the free membership. I was constantly plagued with the problem of logging in. It would say that I am entering the incorrect password, so I would have to request a new password all the time. Now during the Covid-19 Pandemic I wanted to upgrade to the paid $140 1 year membership, since I won't be able to visit Thailand for an entire year. I normally visit Thailand 2 times a year. I went to go log in on Saturday morning. It said I entered the wrong password. I hit the request new password button, so it would send a new password to my e-mail. On Sunday morning I had received no e-mail. I then went and e-mailed the customer support on the website about the issue. They promptly e-mailed me back and said that the problem is that I need to hit the reset password button for a new one to be e-mailed to me(I had already done that.) They also said that it could be that I have Okcupid on my block list in my e-mail. I checked my block list on my e-mail account and they were not in my block list. I immediately e-mailed them back that I checked. It is now Sunday night and I have still not gotten a response. This is way to stressful trying to deal with this company as a non-paid member. I will just keep my $140 and use one of the other Thai dating websites.

Thumbnail of user cupidm21
Cupid M.

Dear Casey,
We apologize for the difficulties you experienced while using our app. If you would like some assistance or additional information, please contact us via https://www.thaicupid.com/en/help/helpdesk and we will be happy to help you further.

Thumbnail of user anthonyg58
3 reviews
15 helpful votes
January 4th, 2018

In my opinion, Thai Cupid is no different from many of the mainstream dating websites like Match, Plenty of Fish, as well as the other "Cupid" sites. They have some real profiles, but many abandoned profiles or even dummy profiles, and push them off as active members.

They often send interests and messages to the basic members, but after you pay and upgrade, it all ceases. The women who were messaging you and liking your pics are now non-responsive, after you've paid and have access to their messages, which are all similar to each other, with great punctuation in the right places. Translation tools don't punctuate for these women, some who can barely speak English, per their admission, but some higher entity can.

I know these are dummy profiles generated from the site, because how can the women send messages and likes, but not view the profile. Yes, there is a listing of who has viewed your profile and it does not match with the sent messages and flirts, because you have to click on the profile to send a message.

The U.S. mainstream dating sites are the same, but they've gotten more creative and taken it a bit further, because they impose fake cell numbers on pics, which we know are inspected before they allow you to post.

I did not have issues with billing, as I had read some others did.

It's all about the green, or whatever color the currency is of who is cashing in.

Thumbnail of user cupidm21
Cupid M.

ThaiCupid is the largest Thai dating site with over 1.5 million members. Please be assured that we do not send fake messages to our members. Our fraud prevention team works 24/7 to remove non-genuine profiles. If you would like to report a member, please submit a ‘report abuse’ form or contact us at www.thaicupid.com/en/help/helpdesk

Thumbnail of user matthewm443
1 review
6 helpful votes
May 16th, 2019

What is the point of signing up to a dating app/ website if you can't even message the women you get matched with?!
Honestly do not waste your time with the $#*! website.

Thumbnail of user cupidm21
Cupid M.

Dear Matthew,
Sitename offers two types of membership: Standard and Paid. As a standard member, you can still enjoy numerous benefits such as sending interest to other members and communicating with paid members. Please contact us at www.thaicupid.com/en/help/helpdesk if you have any further concerns.

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