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TextNow has a rating of 3.18 stars from 223 reviews, indicating that most customers are generally satisfied with their purchases. TextNow ranks 5th among Mobile Applications sites.
This company responds to reviews, but usually not within the first month
No positive highlights yet
Almost every function of this app is free (things like photo storage only come with the paid version), but the only real caveats for a user looking for a free app are that you have to use your number every so often (I think every week? Not sure) to keep it active, and, of course, ads. They're not terrible, though, far less intrusive than they could be, and overall not a bad tradeoff for a free app. (There is also an ad-free version available.)
Cant receive verification code, got locked down once for falsely breaking the "terms of use" and all the videos are terrible quality
Almost every function of this app is free (things like photo storage only come with the paid version), but the only real caveats for a user looking for a free app are that you have to use your number every so often (I think every week? Not sure) to keep it active, and, of course, ads. They're not terrible, though, far less intrusive than they could be, and overall not a bad tradeoff for a free app. (There is also an ad-free version available.)
Calls constantly drop or don't connect, immense and constant lag during calls, often times one person in the call can't hear or talk to the other person because the call instance is screwed up, the app is so horridly laggy and it's a battery killer (keeps getting worse as the years pass by), pay to have ads removed and the ad slot still remains and advertises TextNow's services, support is incompetent, the website now requires tracker and ad blockers to be turned off in order to login properly, skeevy terms of service and the list can go on and on. There's simply too many issues to list here without typing a text wall.
Seek a different service if you've had TextNow on your radar. It's more trouble than it's worth - especially if you're a free user of the service. If you're a sceptic go ahead and try it, but rest assured the ads alone will have you uninstalling the app in no time.
Its been great tons of great benefits never miss a call or txt. Love how much other stuff you can do to take advantage of all the savings🤓👍👍😁
I paid $1 for a sim card and if all i need is calling & texting i get unlimited and dont have to pay another dime for a phone bill, or phone card, none of that. I think its amazing! Great job Text Now! Keep up the good work. Lisa Ford
Very clear lines i'm so happy I have text me. I love to stay with them.
We have used textbook on a variety of tablets and platforms since its inception. Throughout many iterations it has performed reliably and well. When our landlines stopped working (long story) it became a lifeline.
If I could give it more than 5 stars, then I would.
It works great clear and no static I live where there is no cell service and it saves a lot of gas not having to drive down the road
I primarily use a pay as you go cell phone. There are times when I can't meet my monthly charges. That's when I rely on Text Now. I can phone free anywhere in Canada with unlimited use of text messaging. For my own personal use I text anytime to anyone and when someone text's me back I hear a distinct louder chime than my conventional phone. I'm very pleased asit is my go to and it's free.
When someone sends me a picture message it will not open on my iPhone. Can you please advise a solution? No solutions existed in my search.
Thank you.
Hi Joseph! We’re sorry you are unable to open these photo messages you've received. I have sent you a private message so we can assist further.
I was trying to activate a SIM on iphone but it was giving error messages and asking to contact customer service. I did that but Customer rep was also giving me go around. So I stopped this.
Will try again with Customer Service again to see if they can help this time.
Hey Javed, thanks for your review! If you haven't done so already, we'd appreciate reaching back out to our Live Chat so we can continue helping activating your SIM Card.
It's a great way to have a secondary number to use different from your primary line. Helpful and convenient.
Text now sucks...worst app I've used, calling & ringing issues, poor sound quality, dropped calls, difficult to use, NOT user friendly, Terrible ALL AROUND! TRY "FREETONE" everyone...works well. Happy with it. Best one yet!
Hi Carl, thanks for your review and we appreciate taking the time to let us know about your calling concerns. I've sent you a private message to assist further!
Easy to send free Text with TextNow. But not very good to make a call as soon it rang the call dropped dead.
I'm elderly and on a fixed income, I read about this service available. I only need a few calls and txt to my family. Thank you for the help!
Cant receive verification code, got locked down once for falsely breaking the "terms of use" and all the videos are terrible quality
Hi Axel! We’re sorry you are having issues with your TextNow app. I have sent you a private message so we can assist further.
Excellent sounds. Can't tell it from cell phone out here in country. City maybe different
Always great service, etc. Very convenient. Thank you.
Great app. I use it as a second line for the home on wifi. It's amazing.
I tried to connect to my account today using a VPN connection for safety purposes. I found out the hard way that TextNow no longer allows VPN connections as my account was disabled when I tried to connect and I received a message stating that I had violated their terms of service. I filed an appeal and received a message stating: "We are unable to re-enable this account under any circumstances" (see attached copy of message). This comes two weeks after I paid them for locking my number (they assign a phone number to you if you pay them $4.99 per year). They have made no attempt to refund my money, which I thinkt that they should do since they are not providing the service that I paid for.
Products used:
Phone and texting app.
Hi Paul! Where in-app purchases are handled by Google's Play Store or Apple's App Store - we would appreciate contacting their support directly to request a refund. We’re sorry you are having trouble with signing in as well and please do write to us at community@textnow.com for further assistance.
You are the best. Simple and effective. Everyone should have it.
Purchase the SIM card never had no problems with my phone service very good service
This app is great, you can send picture messages, the speed of the message is quick. You can send videos but I wish they would update their system to have better video quality. Other than that very satisfied.
Good job I like the service very much thank you guys for the great work
DO NOT USE THIS APP! THEY SPY ON YOUR CONVERSATIONS AND CALLS! I WARNED YOU! THEY ARE SPYING ON EVERYTHING YOU DO WHICH IS ILLEGAL! TEXT NOW NEEDS TO BE SHUT DOWN! 👎👎👎👎
Tip for consumers:
DO NOT USE THIS TEXT NOW APP UNLESS YOU WANT YOUR PRIVACY TO BE SPYED ON!
Products used:
Phone app
Hi there, thanks for your review! At no point are any calls recorded through TextNow. We do require that permission for certain features like voicemail and voice notes!
Gain trust and grow your business with customer reviews.
TextNow is on a mission to make phone service free, easy, and accessible to all by providing users with a free phone number, and unlimited calling and texting on the nation’s largest 5G network in the US and on WiFi. Founded in 2009, TextNow is the largest provider of free mobile phone service in the US, supported by advertising. We have offices in San Francisco, Seattle, New York, and Waterloo, Ontario and our app has been downloaded more than 250 million times globally. Our phone service helps more than 8 million people connect freely every month. For more information visit
https://www.textnow.com/
Hi Borg! We're sorry to hear that you're having issues using your TextNow app. I have sent you a private message so we can assist further.