Tennis Warehouse

I tried to buy a pair of shoes online during Black Friday / Cyber Monday deals, but it feels like they would not honor the price and cancelled my order instead. Then they are saying it's "Out of Stock", but their website still shows "In Stock".

TW used to be pretty good, but it seems like they've gone downhill. They need to take lessons from Amazon customer service. I don't think I'll shop at TW again, you've lost me and I won't recommend TW to others.

After 18 emails and 5 phone calls I have no shoes, no exchange, no refund. Return inquires stopped and could not get through on the toll free number. Reported to the Better Business Bureau. Shop elsewhere I'm out $160.00.

I've ordered shoes, rackets and tons of tennis clothes over the years and continue to do so. I've never had a bad experience. They have great deals and sales, also the newest styles are always available

Tennis Warehouse is a great place to get a lot of cheap tennis stuff online. Things that are worth getting: reels of string--even if you don't string your own rackets it's still way cheaper to buy a reel and give it to your local pro shop or sports store to string your rackets for you. Occasionally Tennis Warehouse also sells demo rackets so you can get a deal. Their shoes and other stuff can be cheap but you should check around on Amazon, local stores with sales, etc.

Placed an order in early March, still had not received in May. No answers to many inquiries about status. Just terrible.

I bought my son a tennis babe for Christmas. I bought in late October he really didn't use till February. The handles began coming apart. Tennis warehouse said my 30 days was up and they would do nothing but give me 10% off a new bag! Really? I have tennis bags years old it's no handle defects! Obvious defect but they do nothing!

Bought a racquet from Tennis Warehouse. Their service is super slow. They take ages to respond to emails. The expected delivery date for my racquet was a week ago, and they haven't even shipped the racquet yet. They lie that they deduct your money only when the merchandise is shipped, however they deducted my money long ago and still haven't shipped the racquet. Never buying anything again from this website and suggest you all not to as well.

TW used to be an incomparable internet store. Someone must have bought the company and turned into a lousy incompetent store. If you order any rackets and ask to string, it will take 15 days or more to get it. They are in CA and Atlanta. A bunch of lazy incompetent workers is ruining the company. It's not a computer chip company. It's a tennis equipment company! How incompetent you can be to take 15 days or more to get a lousy tennis racket when the company operates in the US? If you call and ask why, they talk like a recording - delay or issues. They should hire smarter more efficient managers and supervisors to run the company more efficiently!

I ordered a Nike shirt in Small. They sent Small Slim. Called them to correct the order and they did not have a regular small. Asked to return the item. They said they would send shipping label, it took them a week to send label by email. The received the item on the 3rd and normally it takes 5 to 7 days to process. 3 weeks later still no refund. Later they sent a store credit. I don't know how these people stay in business. This is terrible customer service.

I'm not receiving my order. I can't track it. They are responding with deceiving mails, if they respond. Terrible experience

No idea about all the bad reviews here. I bought a racquet from this store and they shipped it to me in two days. No complaints.

I ordered my tennis racket over a month ago and it still hasn't arrived. I am writing this review as I am on hold with them like I have been for the past HALF AN HOUR. The customer service is completely ridiculous and the shipping time is outrageous. I will not be buying with tennis warehouse again after this terrible experience.
On a side note the hold tone is the most repetitive thing I have ever listened to; it is just two beeps and then this monotone guy that says "please to continue to hold, your call is very important to us, an agent will be with you shortly." I don't understand how a company would put so little effort in customer experience.

Assured me an item was in stock. Then, a few days later, got an email saying it was out of stock--with no mention of a refund. When I called, I had to wait 20 minutes to speak to someone why told me I'd be getting a refund. Finally, their website is confusing such that it caused me to think my first order was invalid so that I ordered the same thing twice and had to cancel the first order. Never again!

Can't speak to person or do live chat. Almost never respond to emails. Incredibly slow shipping on strung racquets. Lost my account information twice.

I ordered a twelve pack bag for myself with 2 day shipping and the incompetent fools who run this disgrace of shop have yet to ship it after weeks of waiting and unreturned emails. Do not buy from this website! It is not worth it.

I ordered a Babalot Aero Jr. 26 racquet for my son for his birthday. A Wilson Jr racquet showed at my house. You can see by the photos that the colors aren't even close to the Aero colors. I tried emailing to get the racquet replaced (as they suggested) but continued getting automated emails to expect delays.

I finally called. They said they would send out the correct racquet that day over-night. I called the following day to confirm it shipped. It didn't ship and they couldn't tell me why.

Needless to say my son didn't get his birthday gift he desired. I will avoid T. W. for all future tennis purchases.

I ordered a babolat pure aero, but the grip size was a bit large for me, so I ordered a smaller grip size and returned the larger one. They refunded only 50% of the amount.
I wished I had bought it via amazon :(

Thanks!
I joined and had a grateful training.
All Staffs are very helpful, and train you very well.

We've been ordering from tennis plaza for years. In the last couple of months the orders have been taking an average of 10 to 14 days for me to receive. My current order was place on the 31st August and as of today the order will be shipped on the 8th. I will no longer order from tennis warehouse. Unacceptable!

They always say they have a lot of orders and that's why they delay. Its not true, why you dont solve this?

Ordered demo racquets and it took 30 days to get. Thinking it was a fluke, ordered another demo and was told it would be 30 days. Cancelled order. Would not recommend them.

Tennis Warehouse has great deals on rackets, shoes, grips and other tennis equipment. They also have a pretty good racket demo program where you just pay for shipping and you get four rackets. My favorite part is their liquidation section: http://www.tennis-warehouse.com/liquidation.html

Ordered a racket to be delivered the next day, air express, at an additional $10. It fook 3 days for the racket to arrive, and though the $10 was credited back, no way would it arrive overnight, much less the 2 day free shipping. I needed that racket for an upcoming tournament, but it did not come in time.