TeamExpress

Read title. They are awful and don't care about the customer at all.
Ignored for 3 months then told they forgot to place order and asked to wait 10 more weeks.

Ordered shoes paid for overnight delivery, wasn't delivered in time company said they could only give me particle refund on shipping as once it leaves their hands it belong to the shipper…… why pay for over night when this company won't deliver on what they promise!
Once upon a time in the country people did what they said they were going to do this company hides behind FedEx if it's my call go with a more reliable shipping company. I know FedEx is cheaper but guess this company doesn't care about customer service be careful everyone! These guys won't do what they say they are going to do!
STOP GOVING EXCUSES AND DO THE RIGHT THING FOR YOIR CUSTOMERS!

My son wanted to order from this site again and although I was very leery I agreed. The order was received as stated and without the hassles that I endured with the last order.

Ordered the 2020 meta prime bat recieved tge prime bat which is a grade under. Also says made in china. Louisville slugger bats are nade in Kentucky. Wtf

Take note, they have great prices if you can wait since most of their products are on backorder.

However, if you run into a problem, GOOD LUCK, their reps dont even know their own policies, systems, or coupon codes. They will give you the wrong info and waste a ton of your time. They either have no authority or are unwilling to make any exceptions. And to top it off, they are RUDE!

You have been warned!

Ordered 2 items and paid for 2nd day air. Received one item in 2 days. The other item has still not been delivered after 12 days. Emailed company and they responded that it takes 5 to 7 business days to be shipped. Called a day later and lady told me it takes 7 to 10 days before it ships. All she did was talk in circles. Every other company that I have ordered from and paid for 2nd day air has delivered it in 2 days. I guess this joke of a company just rips you off. It's saturday night and I will be calling first thing Monday morning to try and get a refund.

I used to buy all my son's baseball equipment from Team Express. I stopped due to horrible customer service. I bought a pair of under armour batting gloves and they not only ripped in less than 30 days but they did not protect my son's hands like other under armour ones in the past. I tried to return them but Team Express would not take them back right away. They delayed the return enough so now it fell past 45 days of their return policy. I contacted the BBB to put their shady practices on record. I also contacted under armour and explained the situation. I sent them the defective gloves and I was surprised to hear the gloves were not authentic. They are knock offs. This happened one time last year when I found out that Team Express had no authorization to sell Adidas bats. My son's Adidas Bat broke within a year and when I contacted Adidas, 3 different reps told me only $#*!s sporting goods were authorized sellers of their bats. Adidas was convinced my bat was not authentic but still generous enough to send credit to their website to cover the defective bat. Now that is a real company who stands behind their brand. I urge you to be careful what you order from Team Express since the true authenticity of their items are questionable. Their customer service is the worst so if you ever have a problem returns are very difficult and they hassle you over them to deter you from returning it. My money is better spent at $#*!s and it's just as cheap as Team Express if you use Flash sales and coupons. Avoid this company.

We ordered a Wilson a2000 outfielders glove for my son last Saturday. Not only was it an incredible price, but the shipping was free. I was very concerned after reading reviews, so I called Monday to check on the order. I left a message and received a call back 5 minutes later from a pleasant customer service representative. We received the glove in 6 days (just 4 business days) during a holiday week. It was authentic and exactly what we were expecting!

I ordered a baseball glove for my son and was told it would be shipped on 8/15/2018. Later that month I received a survey asking me how I liked my product which I still had not received. Was told it would be shipped 8/31/2018. Today I tried calling and one machine said that they were closed for the July 4th Holiday while the other said that they were closed for severe weather in January. I lost about $ 16.00 for the glove that has never shipped. I am not sure this company still exists. If they do save you time and money and avoid them.

Several phone calls and emails about a missing Demarini softball bat. Caught the customer service rep in a lie about shipment date and said he would provide more accurate shipment info to me. Nothing provided in over a month. I'm overseas and the time difference sucks, but their customer service sucks even more. When I call the voicemail is full, probably from other customer complaints. Do not believe the positive comments on this company, theyre just trying to bump this companies crappy rating up.

Ordered a Mizuno franchise 12 in baseball glove no mention in their product description of it being a small hand opening upon receiving it could barely get three fingers into it contacted customer service and they told me all descriptions come from the manufacturer we do not review our own products how in the world can you run a business like that

Placed an order and they canceled it by mistake. Ok called back and reordered then got an email that is was canceled. They charged me twice for goods I will never receive and now have to fight with them to get my money back. They are a joke of a company

Ok it took a long time to receive the bat (3 weeks) and the communication with thecompany was NON EXISTANT. The correct item did arrive.
Note to company owner: improve communication email and answer the phone and improve shipping.

If I could give 0 stars I would. This is a terrible service with horribly rude and incompetent staff! I am still waiting for a delivery meant to arrive weeks ago. Every time I call to enquire customer service agents are rude and not helpful! They should be shut down! Clearly they are unable to deliver the service they claim that they offer! Horrified that companies like this are allowed to stay in business! Do consumers mean nothing! Boycott this service. It's the only way we will stop getting scammed!

Im going to make this short, but last year I ordered a pair of football cleats for a seemingly great deal. They sent me a confirmation receipt with an order number that seemed legit. After 5 weeks without it coming I call team express and they asked for the order number and they said it was not a real number in their computers. They are highkey garbage and really good at what they do.

What a joke of a company. Site shows item will ship in 3 days. It's been 16 days and nobody can tell me where my 2 pair of baseball pants are that were paid for day 1.
They don't follow up on emails and they don't call back like they say they will. I finally talked to a so called supervisor who was just as useless as the other call takers. They don't stock the products they advertise and they have no direct contact with their vendors.

The best joke is the 15% discount they offered for the next order if you're dumb enough to come back again. They can't even find this order from 16 days ago.

Glad our cc company is going to dispute the charges and reverse them.

My advise, find a real company that stocks the product and ships as promised.

This is not that company.

After giving them the benefit of the doubt, I placed multiple orders with Team Express. To sum it up... I received wrong sizes, I received wrong colors, I didn't receive items I ordered. AND... The customer service (when you can reach them) is atrocious! I beg you... Avoid this company!

I have had the same experience as pretty much everyone else. I ordered some cleats over a month ago. They never showed up. After many attempts to call them and getting the " there are 50 callers ahead of you" BS, I emailed them. They replied a few days later with an auto response of saying they were delayed a week due to system upgrades. Got the same response a week later. Still haven't gotten a real response. Stay away from this crappy company. If I

I ordered pants for my son for a baseball tournament. He needed them by Saturday so I paid more for second day air. Well, they didn't get here on time. When I called customer service, they said "sorry". Nothing can be done about it but they said they would refund the postage. We'll see if that happens. Don't trust this vendor. They don't meet their commitments and they don't care. When I called, I was #22 in the customer service line. Apparently, I am not the only customer with an issue.

I ordered a youth baseball glove for my son's first baseball team experience from Team Express, and that was in the beginning of February 2015; I am still awaiting its arrival and here it is the end of March 2015 and baseball season begins this week. I don't even know what to say or think. How disappointing is this. Guess it is to Wal-Mart I go and never to darken the Team express web site again. Lesson learned!

How in the world do they even stay in business. I FINALLY got thru and once the sales person answered, I asked my question and he transferred me without saying a word and I was put back to the main switch board. I still don't have the order I placed in MARCH. It is now JUNE. This company sucks. Run away as fast as you can.

My son ordered baseball pants, they came quickly. But they are the wrong size. Tried to contact them unsuccessfully for a week. Funny thing the packing slip says return instructions on back. Guess what it is blank. Website does not have any information on how to return and shipping package does not even have company name on it

I was skeptical after reading mixed reviews for Team Express. We decided to try it out and were very pleased. The bat arrived in 5 days and was as expected! Will definitely give them another try for our next purchase.