• TBdress

TBdress

Overview

TBdress has a rating of 4.22 stars from 7,354 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TBdress most frequently mention good quality, shopping experience, and beautiful dresses. TBdress ranks 1st among Wedding Dresses sites.

  • Service
    625
  • Value
    604
  • Shipping
    608
  • Returns
    405
  • Quality
    591

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
322
See all photos

What reviewers want you to know

Positive highlights

  • I ordered wedding dress was very nice and very good quality
  • Great and informative shopping experience that I must have before final decision to purchase :)!

Critical highlights

  • Ive been messaging back and forth with their completely useless customer service, for the past 11 days, to no avail.
  • I requested a return on day 7 and they refused it because they say 7 days had passed, contrary to their return policy.
How would you rate TBdress?
Top Positive Review

“Hi”

Helena J.
10/7/23

My friends advised us to use this site when they bought new clothes for a cocktail party. It took me a long time to choose what I want))). Delivery is fast, high quality clothes.

Top Critical Review

“STEAL YOUR MONEY...RUN”

Phyllis C.
10/19/23

If it is too good to be true then it is. Purchased dress for 208.59 for wedding. NEVER received dress and asked for refund. Have not received to this day!

Reviews (7,354)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (449) wedding dress (201) shopping experience (168) return policy (53) order number (42) web site (40) return address (23) phone number (26)
Thumbnail of user drewm269
1 review
5 helpful votes
May 31st, 2023
Verified purchase

I placed my original order almost 4 months ago at this point and have yet to receive any part of my order. I have reached out to their support team 3 separate times now (with some email threads have 2 or 3 follow ups each) and their "respond in 48 hours" has never been honored. My oldest email reaching out to them goes back two months and has yet to receive a response.

Absolutely would not recommend. It seems like they take your money and run

Service
Value
Thumbnail of user shannons776
1 review
51 helpful votes
January 31st, 2021

I ordered a "Wedding" dress and it took over TWO MONTHS with their standard shipping to arrive to me. And when it did it looked nothing like the picture. It was poor quality, see through, and ugly. I immediately wanted to my money back and while I will say their customers service is responsive it took 50 emails and me paying my own return shipping to get my money back. My experience was terrible, I would never recommend anyone purchasing from this company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephaniea1050
0 reviews
6 helpful votes
January 24th, 2022
Verified purchase

I'm Stephanie and my second time purchasing on this website, this is a trash one, dresses came poor fabric/ they toke 2 months to ship items, receive some of them in 3months/ and the rest of items have been sold out and they refund half of money said that I used discount. I never used any discount at all. Now it's too late I think to discuss with my bank. But I'll call my bank anyway.
Worst worst don't lose your time and money.

Products used:
Clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user evangelines3
1 review
2 helpful votes
May 2nd, 2019

The dress is really nice and fits well. The little problem is that the fabric used to make the dress is not cotton or similar. That is my taste for dresses lol. I wish I find like this with a better material. I will definitely order more. The seller did a great job by shipping my order as sooner as I paid. With quick shipping, you want to shop more lol.

Thumbnail of user luclial
1 review
15 helpful votes
June 29th, 2021
Verified purchase

I ordered and took so long to arrive And when i did receive it looked nothing like the picture. It was poor quality, uncomfortable itching fabric. I immediately wanted to my money back and customers response it is unacceptable it took several emails until I got one reply but still did not get the refund me or at least send me the return address. My experience was terrible, I would never recommend anyone purchasing from this company.

Thumbnail of user phyllisc459
1 review
2 helpful votes
October 19th, 2023
Verified purchase

If it is too good to be true then it is. Purchased dress for 208.59 for wedding. NEVER received dress and asked for refund. Have not received to this day!

Thumbnail of user netafg
1 review
0 helpful votes
February 6th, 2018

Nice collection with good prices.
It is my first experience and love all items.
I would recommend this cite for my friends.

Thumbnail of user mariav1600
1 review
4 helpful votes
February 23rd, 2023
Verified purchase

My wedding will be in may. I bought my wedding dress in January. After two months I received an email that they had already delivered my dress a week ago. I never saw the dress. Unfortunately I didn't get it! I don't have money to buy another one and I don't know what to do. Please do not buy from this site! They deceived me.

Products used:
Wedding dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user marym3479
3 reviews
24 helpful votes
March 1st, 2021

Save your money! This is a Chinese company. None of the supposed discounts are real. The quality of the merchandise is of the absolute lowest quality; cheap materials & poor craftsmanship, if you can even call it that. Black oil droplets on all garments. Just an all around nightmare! Please, please do not believe the photos you see or the fake reviews! I even paid to return the merchandise to China, never received a refund and Citibank did not stand behind me after 30+ years as a cardholder.

Tip for consumers:
Caveat emptor. Do NOT purchase anything from this seller!

Products used:
NONE

Service
Value
Shipping
Returns
Quality
Thumbnail of user marinat14
1 review
1 helpful vote
May 9th, 2019

I've ordered 2 dresses so far from TBDress and they both came in perfect condition. The tracking is very accurate so it helped me know when I should be expecting the notification from the Post Office. As for the dresses, they look exactly as in the photo. One I had it done after my measurements, it fit me very well, I just had to tighten and shorten it a bit (it is specified that 5 cm would be added to the length for the heels, so be careful when you write the measurements!). The other I ordered size 12 and it was a match! In short, the experience was wonderful, the prices are affordable and the sizes are exactly as in the charts so if you know your measurements right, you won't be disappointed. The quality is superb and the handwork likewise. Thank you! I will definitely buy more dresses from here!

Thumbnail of user jjonssonhelena
1 review
0 helpful votes
October 7th, 2023

My friends advised us to use this site when they bought new clothes for a cocktail party. It took me a long time to choose what I want))). Delivery is fast, high quality clothes.

Service
Value
Shipping
Returns
Quality
Thumbnail of user janined96
1 review
6 helpful votes
March 11th, 2022

Before purchasing wedding dress I messaged company and they advised was returnable. Dress was not as pictured or fit right so asked to return. They denied my return for weeks. Filed a complaint with better business bureau and then they offered me $130 from the $226 I paid if I returned. I returned 2 months again paying for shipping to China out of pocket for them to still not provide me a return. I've never had a more awful shopping experience especially as a new bride. Put a damper in my finances and spirit and I do not recommend this company.

Products used:
Nothing. Returned and still never refunded me. I lost product, return shipping, and product cost $226.

Service
Value
Shipping
Returns
Quality
Thumbnail of user annl503
1 review
0 helpful votes
July 6th, 2021
Verified purchase

I ordered a dress and some accessories 2 months ago and I contacted tbdress and waited patiently for my items. They proceeded to ignore my email for the first several times and recently they responded after I threatened to write a negative review on all platforms. Still have NOT gotten my accessories. I did finally receive my dress a month and a half later. It was a 2/10. Definitely true that the material is cheap and NOT what it looks like in photos. Unfortunately, I will just be finding a different dress, as it's not what I expected and was reading mixed reviews upon many sites. It's true that they paid a lot of people to write falsely positive reviews which impacted their "high" rating. But clearly, there are TONS of people with negative thoughts and experience with this website. Will NOT purchase from them again.

Tip for consumers:
do NOT use. waste of money and time

Products used:
earrings

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaceyl13
1 review
2 helpful votes
June 9th, 2022
Verified purchase

The site got me my first order in a timely manner. The dress I got was beautifully made and the quality was amazing. However, that dress was to small, so I ordered a replacement. That was April 7th 2022, and I haven't received a dress or update for some time now. I was told they would rush ship it and it still hasn't even left the facility yet. At this point I really just want my money back.

Thumbnail of user isabelc200
1 review
3 helpful votes
February 10th, 2023

$#*! quality. Not close to pictures. Worst material. Returned it and never gave my money back. I still write them but never receive an answer. SCAM.

Tip for consumers:
AVOID

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user swapinv
1 review
2 helpful votes
July 21st, 2018

Good thing is quality quality and quality period. They provide decent items that too in budget. I ordered last moment for my sisters and i was worried about the online purchase, but it was way satisfying. There are a lot to select from, so took some time for me to select one. Now for all my party needs its TBdress. I am using thee mobile application. Another pulse point is there payment options 100% safe. The website is little heavy on desktop that probably due to my sub optimal configuration. I am giving 5 star for good collection, fine quality and prompt response.

Thumbnail of user isabellak5
1 review
1 helpful vote
October 7th, 2018

FANTASTIC SERVICE! I had a couple of ladies yesterday helping me check out at customer service their names were HEATHER AND SUSAN. They were so professional and sincere at their job. They are good advisers on what you can take and what you can leave for specific reasons. I highly recommend cashing out with them. Thank you ladies for the great experience

Thumbnail of user vanessab254
1 review
21 helpful votes
July 19th, 2020

I ordered this dress because it was in "sale" and looked super cute in the pictures. It took 6 weeks for the order to come and I'm very disappointed in the product. The material is super thin swimsuit type material and the overall quality of the dress is very poor. I am a size 6 so I ordered a medium. It is very tight. Definitely not worth the money. I would not recommend this dress or the retailer. The first picture is what the dress was supposed to look like. The others are what it actually looks like.

Thumbnail of user bettinag4
1 review
4 helpful votes
April 24th, 2018

So after receiving a truly poorly sewn dress, customer service was quick to respond. I sent photos, and they gave me two options, neither of which was a full refund. I was able to recoup $80, which was the best they offered. In exchange they asked for a 4 Star review. Thats not happening. If the full purchase price had been refunded I wouldve done so. My advice would be to read the fine print carefully. Dont purchase the dresses that are made in China or are custom sewn unless you want it to look like a 3rd grader made it. I will, however, say, that Sherri, the customer service person, was pleasant, and Im sure she has to deal with a lot of complaints. Its not her fault, but I wont be shopping here again.

* TBdress attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user libbyp42
1 review
3 helpful votes
May 20th, 2023

Took my money. No outfit received. No responses to multiple messages
This was Jan 2023
Don't touch them with a barge pole

Thumbnail of user andream174
1 review
2 helpful votes
November 10th, 2017

I was looking for cheap vintage dresses and i kept on having no such luck. Everything was expensive and didn't have my size. Then i found this wonderful shop and i absolutly fell in love. When adding to cart they let you pic a size and shows you all the measurements in both cm and inches. The only thing i will say bad is that the shipping was $11 i could of bought another dress for that price.

Thumbnail of user emmetw10
1 review
3 helpful votes
May 8th, 2022
Verified purchase

Tb dress is a scam.so many times they $#*! up my order. They always rip you off…. Waiting for long time for my package. I ordered 7 of november 2021. Till february 2022 the package not arrive and cant be tracking, and suddenly they said the dress out of stock (they mistake)but then they refund the money not full amount of the dresses.im very piss off and im gonna delete the app soon and will never order anymore from TB dress. May 2022 im not even get my refund money yet…

Tip for consumers:
Scam

Products used:
Dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user michelles368
1 review
2 helpful votes
January 21st, 2018

Ive ordered many items from this site and Im very satisfied with the quality of clothing and customer service. I always receive my purchase in a timely manner and each item fits well. Its nice doing business with you and I will surely recommend you to others.

Thumbnail of user mjm23
2 reviews
0 helpful votes
November 6th, 2023

TBdress has tons of styles and the ever hard to find short and 2/4 sleeve dresses at awesome prices Thanks!

Thumbnail of user nandinig
4 reviews
1 helpful vote
December 11th, 2018

The TBdress is really a one stop solution for shopping dresses. I am always think of budget but never compromise quality. This website fulfilled both of my desires and made me happy with plenty of Winter collections!
I will try this shop again.
Thanks a lot!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user aaronl22
Aaron l.
Typically does not respond to reviews

How do I know I can trust these reviews about TBdress?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.2
7,354 reviews
Have a question about TBdress?