• Tax1099

Tax1099

Overview

Tax1099 has a rating of 2.67 stars from 110 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tax1099 most frequently mention customer service, last year, and multiple times problems. Tax1099 ranks 81st among Tax sites.

  • Service
    14
  • Value
    13
  • Shipping
    4
  • Returns
    4
  • Quality
    12

This company does not typically respond to reviews

Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
0
Negative
1

What reviewers want you to know

Positive highlights

  • This is my first time using an online tool to efile my 1099 forms and the experience was great.
  • I use this system year-round and file all my 1099 MISC and 1099-K forms for both federal and states by 20th of Jan.

Critical highlights

  • The system was super slow and customer service was not available by phone, chat or email.
  • That was approx Jan 26, which was about 2 weeks after I initially filed.
How would you rate Tax1099?
Top Positive Review

“When QBD failed to file, Tax1099 came handy”

Roslyn J.
11/22/23

Great product and round the year support for 1099 NEC efiling., I was super excited to see how QBD could not support my prior year efiling for clinets that I had recently onboarded and Tax1099 could go back 3 yeras and let me complete my prior year 1099 MISC and current year NEC late filing. Super affordable and great support.

Top Critical Review

“Very Poor Service, Not SImple to USe”

Jo-Ann R.
2/13/24

Very Poor Customer Service - bots didn't understand my questions and then the email responses did not respond to my question, were like bot answers. There was no phone number to call, so I was stuck. I was not happy with their website and set-up - and it is more expensive than a competitor. I would not recommend this company to anyone!

Reviews (110)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (8) 1099 forms (6) 1099 misc (9) year (33) 2 weeks (3)
Thumbnail of user joann.r
3 reviews
0 helpful votes
February 13th, 2024

Very Poor Customer Service - bots didn't understand my questions and then the email responses did not respond to my question, were like bot answers. There was no phone number to call, so I was stuck. I was not happy with their website and set-up - and it is more expensive than a competitor. I would not recommend this company to anyone!

Products used:
None - I went to another company instead.

Service
Value
Thumbnail of user johnk4833
2 reviews
1 helpful vote
January 20th, 2023

I have multiple issues with this company. Their software is buggy. I tied to add info for a contractor to get a 1099 one day and it worked. I tied to add another contractor a few days later and the add button no longer works. There is no phone or text support. When I provided the contractor email to send the 1099 that did not go well either. The contractor was required to set up an account with them to get the 1099 info! That is just stupid and it appears an attempt to do marketing. That just pissed him off and I had to send him the info myself. I am still waiting for an answer to the email I sent. Bottom line this company SICKS! John Kovac

Tip for consumers:
Use another company. It is a wonder they are still in business

Products used:
Software to prepare 1099s.

Service
Value
Quality
Thumbnail of user matts1429
2 reviews
0 helpful votes
January 30th, 2023

The service works well if you have a simple 1099 to follow and are not worried too terribly about security or any issues you may have once you hit the submit button. I have reached out to the support team a number of times over the period of 1 week and received only one generic response referring me to a support link on the site that did not function. If you have a handful of 1099s to issue every year you are better off going through the fairly long process of registering with the IRS to use their FIRE system. The up front investment of time in the IRS system will save you time in the long run vs trying to get support from this site.

Service
Value
Thumbnail of user roslynj22
1 review
0 helpful votes
November 22nd, 2023

Great product and round the year support for 1099 NEC efiling., I was super excited to see how QBD could not support my prior year efiling for clinets that I had recently onboarded and Tax1099 could go back 3 yeras and let me complete my prior year 1099 MISC and current year NEC late filing. Super affordable and great support.

Products used:
Tax1099.com

Service
Value
Quality
Thumbnail of user kathij25
1 review
0 helpful votes
December 30th, 2022
Verified purchase

We're a CPA firm and file 1099's for over 200 entities. We used Tax1099 for the 2021 1099's and were quite pleased. They convinced us to upgrade to Enterprise so all of our staff could be under one umbrella and share data. I upgraded early so they the process of combining our users could be completed far in advance of the season. Then I was informed that I would have to renew again, which I did, but now I'm informed that my November renewal is an extra $100 (after I renewed based on the website price). Fine - not happy but... Now we're been informed that the product we purchased no longer includes the 1,000 free TIN matches - the cost is a $1 each. Irritating yes, but here's the kickier. Never were we informed that the per return prices had tripled from:

The first 1-10 forms - 90 cents to $2.99 each
The 11 - 150 forms - 55 cents to $1.99 each
The 151 - 500 forms are $1.19 each Don't really remember last year's price.

In addition, mailing went from $1.50 to $1.75 per return. And the pricing is based on EIN reporter and not the number of returns we file.

Apparently they don't keep their sales people informed about pricing and the website pricing isn't accurate either. Looking for a new service for 2022 returns.

Tip for consumers:
Make sure you understand their pricing before your move forward

Products used:
1099 services

Service
Thumbnail of user karenk2921
1 review
0 helpful votes
January 24th, 2023

This would not integrate with my quickbooks desktop. I contacted support multiple times and they were of no assistance. I tried my own workarounds and nothing worked. I tried the desktop connector and web connector and got error messages with both. I uninstalled reinstalled multiple times. All in all I wasted HOURS of time and ended up paper filing. If I just would have done that to start with, I would have saved hours and a lot of frustration. GIANT FAIL. Also very disappointed that quickbooks offers no other options. Someone is making out big with this horrible selection.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeanp730
1 review
2 helpful votes
January 26th, 2023

The site is so confusing with no way to get questions answered in a timely manner. I am trying to file 4 1099's and there is no backup on how to do this. They do not indicate if they send copies to the subcontractors and I would like to file the federal copies on line. How?. What do I do? You don't need photos - you need explanations!

Quality
Thumbnail of user a.m.a
1 review
3 helpful votes
January 29th, 2022
Verified purchase

I am a CPA in practice for 30 years. Came upon this because QuickBooks associated this poor service with their software - and as a QB Advisor I will let them know this as well. Tax1099.com WASTED MY TIME when I was trying so much to be more efficient this year. I'll start with HORRIBLE tech support. Only available by chat, wasting time watching the text bubbles, and then trying to describe the issue, to only wait for them to give me the wrong answer or an answer that creates more questions. I had to double check every recipient including that the information will upload to the State because the poor excuse for tax software will upload to the State of the contractor's address not considering the State requires the Payor to report the 1099 for all contractors that worked in the State. If you upload the info from QB and WASTE time fixing the recipient errors and then go to the next screen, you find out you are missing Payor information but there is not way to save all the editing completed to update the Payor information. And then you need to be sure to log out and log in again as well as from your QB file, just to be sure. Has terrible upload program instructions and even worse customer support. I WILL NOT USE again.

Service
Value
Quality
Thumbnail of user johnk1244
1 review
3 helpful votes
February 14th, 2019

I am the director of operations for an outsourced accounting and finance company in San Diego, CA. We paper filed 1099s last year for 50+ clients. It was a disaster. Not only was it terribly inefficient but we weren't able to bill back most of the materials due to being unorganized. This year we moved to tax1099.com. We successfully filed 71 clients (91 entities) total. We approximated our time savings of 350 man hours which resulted in tremendous client savings and allowed us to spend more time on value add activities. We estimated that our cost per 1099 dropped from $50 to $30 when you add prep, review submission at various billable rates + filing fees.

I'm glad we used Tax1099.com. I hope they improve the speed of their website next year. That was the majority of our teams complaints.

Products used:
1099 Filings

Service
Value
Quality
Thumbnail of user tomz8
Ed P. – Tax1099 Rep

Hi, John - thanks for the review! We're glad to hear that we were able to help streamline your process, and that we were a good fit for your situation! Congrats on the transition away from paper filing. We're constantly striving to strengthen our site speed, security, and ease of use, so that we stay on the cutting-edge of informational return eFiling. We plan to bring you an even better experience next year! Please let us know if you'd be interested in joining us for a one-on-one feedback session. I'll send you a private message about this, as well.

Thumbnail of user alainek2
1 review
0 helpful votes
July 22nd, 2023

Quickbooks integration was the best thing i have seen built for a 1099 efiling. Both state and federal state efiling coverage for QuickBooks efiling,.

Thumbnail of user robertl2103
1 review
2 helpful votes
January 31st, 2021

I am a CPA and have worked in the field of payroll and tax for over 40 years. Tax1099.com has terrible upload program instructions and even worse customer support. They were unable to address my issues and I was unable to have them process my 1099s for the 2020 tax year. As a result, I did not purchase their services and processed my clients' 1099s using another Web provider.

Tip for consumers:
Don't count on customer support to help you with any issues that crop up with using their software or uploading to their system. They keep requesting more info from you via e-mail, even though you have addressed the issues with them thoroughly in prior communications. They want to "appear" that they are helping you, but it is all bogus because they don't answer your specific questions to deal with your problems and issues directly.

Products used:
None. Utilized a different seller of these services.

Service
Value
Quality
Thumbnail of user tomz8
Ed P. – Tax1099 Rep

Hello Robert, We are sorry you had a poor experience. If you would like us to follow up with your to assist with future filings, please contact us at support@tax1099.com. Thanks!

Thumbnail of user mariannem374
1 review
0 helpful votes
January 21st, 2022

I'm so grateful that Tax1099 has both live chat and phonecall support with barely any wait. Although the live chat rep tried to help me, it kind of felt like they just wanted to drop the chat. And they did drop the chat even though I didn't feel we were done chatting. This was weird because I tend to feel live chats are more helpful than phone calls. On the other hand, when I did call support on 1/21/22, "Chris Pulliam" was awesome. I can only put his full name here because he emailed me some easy instructions I can try. He went above and beyond trying to help me; he didn't need to go further into Bill.com territory since my problem was connection-related, but he still did. He went so far as to forward me a 2nd set of instructions in case the 1st set didn't work out. He actually helped me identify what caused the connection issue in the first place.

Tip for consumers:
Try both phonecall and livechat. The quality of it will likely just depend on who the representative is.

Products used:
1099

Service
Value
Quality
Thumbnail of user ks352
1 review
7 helpful votes
February 1st, 2019

I have tried multiple times to do online chat and also left a message yesterday with no response. I just need to know why my 1099s are still sitting out there as "submitted" and not approved. And where is my 1096? Since I saw fairly timely responses on this board, I figured I would give it a try and see if I can get a response. I'll change my rating once I can confirm our 1099s were mailed and approved... because right now I'm just plain scared!

Thumbnail of user tomz8
Ed P. – Tax1099 Rep

Hi - I apologize for the delayed responses from support, we are working to follow up with all chat, emails, and phone calls. You should hear back from the support team shortly. As to your questions: the processing timeframe is completely dependent on the IRS platform and resources. After successful submission through Tax1099, your forms must go through the IRS system. We have had several thousands of forms accepted, and have several thousand awaiting IRS response. You should receive notification of status by email. When you eFile, the IRS doesn't require the 1096; however, you can generate one for your records by selecting the blue plus sign in the top right of your dashboard.

Thumbnail of user stutid
1 review
4 helpful votes
January 10th, 2020

I used for tax year 2018 for my two companies... no problem (or at least I thought so then).
Fast forward to tax year 2019 and it is nothing short of a nightmare. First of all, for one of the companies, it shows my 2018 records under 2019 to be filed in 2020! Didn't they file it in 2019 and hence shouldn't be filed again? For another company, it shows nothing for 2018 and nothing for 2019 even though I filed 2019...

I have no way to know and customer support couldn't help.

Will not recommend it, will not use it again... what a pain.

Thumbnail of user teream
1 review
0 helpful votes
January 9th, 2022

Just use it and it works, with amazing features and value. Federal and State filing was easy to use and ended up using TIN match as well as USPS recipient copy mailing services using Tax1099.com

Thumbnail of user susanj282
1 review
7 helpful votes
February 7th, 2019

Program is confusing, awful to work with on chat. Answers come from people that clearly have never had to file a 1099 or understand the process. I can't believe Quick Books partnered with this company. - I just hope my filing is done correctly, but I'm not optimistic. Based on the grammar used, I'd bet the chat people aren't sitting in the USA.

Thumbnail of user tomz8
Ed P. – Tax1099 Rep

Hi, Susan - I'm sorry to hear that you didn't have a good experience with us, and that you didn't get the help you needed from our support team. We have seasonal support in multiple locations in order to provide as much coverage as possible, and even then, we are sometimes not able to respond to requests as rapidly as we would like. Would you be interested in scheduling a one-on-one feedback session with us, so that we can hear your thoughts on how to make our program more straightforward? I'll send you a direct message about this.

Thumbnail of user debras442
1 review
1 helpful vote
January 30th, 2019

I've used this site for the last couple of years to file a 1099-B. I never had any trouble so decided to file my 1099-misc forms for two different companies. I entered and submitted the 1099s for the first payee. When I went back to create new form, it will not let me select 1099-Misc or any of the 1099's listed in the first row. Is the website having issues or is it operator error. I need someone to help me and am not getting anywhere calling or chatting. This is so frustrating.

Thumbnail of user tomz8
Ed P. – Tax1099 Rep

Hi, Debra - thanks for reaching out. This has happened to some of our users. Can you try clearing your cache? That is Ctrl Shift Delete in Chrome, that should allow you to access that form again.

Thumbnail of user jeffs1813
1 review
0 helpful votes
September 10th, 2021

I was looking to file my 1099 NEC late with state efiling and found only this site to be able to do this in an efficient and easy manner. Great tool.

Thumbnail of user aristotlel
1 review
1 helpful vote
January 19th, 2019

This is a nightmare! Tried this for the first time because my partner was using this to submit the 1099 forms. So I gave a try this year. I was not satisfied at all with the result. When you print the 1099 Miscellaneous form recipient copy, the form does not align align with the tax envelope. The recipient address is not showing. Terrible program! Is there lower rating than 1 star? If there is, I will select that.

Thumbnail of user genevab11
Geneva B. – Tax1099 Rep

Hi, there - Are you using the #10 double-window envelope? We format the forms you can print to that envelope type.

Thumbnail of user heidih45
1 review
4 helpful votes
February 2nd, 2017

I submitted a 1099-MISC on 1/25/2016. The site showed that they would be transmitted 1/31/2017. I was unable to change the date on transmission, which seemed unreasonable but at least the filing deadline would be met. The process took a lot longer than I expected.

I expected at least an email notification confirming that the agency had accepted the transmission. As of 2/2/2017, no confirmation, and I cannot find confirmation on the site either. I efile payroll returns thru QuickBooks and always see agency acceptance confirmations the same day. There is also a history of all filings in QB. There is no record of filing 1099's in QB with this system.

I don't wish to use a system that doesn't assure me that I am in compliance with filing requirements, especially since I file on behalf of clients, nor record a history of filings in my accounting software.

Thumbnail of user tomz8
Ed P. – Tax1099 Rep

Hi Heidi, thank you for your candid feedback. In regards to the IRS confirmation, typically they go out 3 - 5 days after the submission. If you send us an e-mail at support@tax1099.com with Subject "SiteJabber", we can look further into this and work with you to resolve any issues or questions you may have. Thanks -Tom.

Thumbnail of user jamesm2222
1 review
0 helpful votes
November 1st, 2019

Saved my life. Needed to file just in time Q3-2019 941s and last years 1099-MISC. I used QBD and everything worked as expected.

Thumbnail of user sarahc497
2 reviews
3 helpful votes
January 29th, 2019

I just completed filing my 1099 forms electronically. Easy to use, quick confirmations of my e-filing and will be back to use it again. I am a QBD user but decided to enter my few forms manually as it seemed faster to do that way then going through whole nine yards of installing plug-in, synchronizing data, verifying, etc, etc. So you go to see what works best for you. Also, used excel import for QBD for one of my client and it worked very smoothly.

Thumbnail of user tomz8
Ed P. – Tax1099 Rep

Hi, Sarah! We're glad to hear our platform worked well for your situation. Thanks for using Tax1099!

Thumbnail of user christinej111
1 review
2 helpful votes
January 28th, 2019

Very, very frustrating - no one available by phone or chat. Their "help" guides are worthless. I have printed out my 1099s in QB but want to do federal/state filing -- why have they filled out additional information & sometimes inaccurate information that Quickbooks did not list?

Thumbnail of user tomz8
Ed P. – Tax1099 Rep

Hi, Christine - sorry to hear that we haven't been able to help you with your import, I apologize for the inconvenience. I'm sending you a direct message now, so that we can get some more details on this issue, we'd like to see what's going wrong here.

Thumbnail of user kk152
1 review
4 helpful votes
January 19th, 2017

We don't use QB, so if you did, based on the other reviews, could be very disappointing. But for us it works great, because we were considering manually filling out the forms and go to post office to mail. The other sites were significantly more expensive than this one. No question, the website needs updating, but for something I use once a year to send out about 8 1099s, well worked well for us.

Thumbnail of user tomz8
Ed P. – Tax1099 Rep

Thank you K K. -Tom.

Thumbnail of user alaynek1
1 review
3 helpful votes
January 3rd, 2020

Tax1099 site is really good. Wish they offered more integrations such as net suite. Will provide the same feedback to the support team.

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Thumbnail of user tomz8
Ed P.
Typically does not respond to reviews

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