• TalkTalk

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Overview

TalkTalk has a rating of 1.08 stars from 40 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TalkTalk most frequently mention customer service problems. TalkTalk ranks 80th among Internet Service Provider sites.

  • Service
    17
  • Value
    16
  • Shipping
    10
  • Returns
    10
  • Quality
    16
Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

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Critical highlights

  • Customer service is a joke and they make it as difficult as possible to leave them
How would you rate TalkTalk?
Top Positive Review

“Extra charges”

liza b.
11/20/15

Why is talk talk charging a extra £4.50 for not using direct debit payments well i think its not fair and its a rip off getting extra money for not using direct debit to pay bills.

Top Critical Review

“Horrendous experience”

Leeanne H.
8/22/22

Took a 18 month contract at £24 pm was advised of a free upgrade, scheduled for an engineer to attend twice to complete the upgrade, no one did attend as scheduled, tried calling talk talk to be on hold each time 45mins or long we to then be cut off by the other person taking the call, I have submitted two formal complaints, still not resolved and not formally acknowledged, avoid!

Reviews (40)

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Reviews that mention popular keywords

customer service (17)
Thumbnail of user leeanneh30
1 review
0 helpful votes
August 22nd, 2022

Took a 18 month contract at £24 pm was advised of a free upgrade, scheduled for an engineer to attend twice to complete the upgrade, no one did attend as scheduled, tried calling talk talk to be on hold each time 45mins or long we to then be cut off by the other person taking the call, I have submitted two formal complaints, still not resolved and not formally acknowledged, avoid!

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Value
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Quality
Thumbnail of user zacharyp300
1 review
0 helpful votes
July 15th, 2023

Do not go for talk talk never be aware of the scam … this company is a joke starting from not functional website all the time to the worst connection and overpriced payments constantly… I have 10 mb per sec if I'm lucky for down load and 0.8 mbps for uploads and I'm paying 27 pounds a month …. They are not able to give me fiber net for a years. The connection is terrible with very often cut offs for few hours… don't buy it at all and the customer service will never understand how slow and expensive internet they sell ….
Date

Tip for consumers:
Do not go for talk talk never be aware of the scam … this company is a joke starting from not functional website all the time to the worst connection and overpriced payments constantly… I have 10 mb per sec if I’m lucky for down load and 0.8 mbps for uploads and I’m paying 27 pounds a month …. They are not able to give me fiber net for a years .. the connection is terrible with very often cut offs for few hours… don’t buy it at all and the customer service will never understand how slow and expe

Products used:
Internet

Service
Value
Quality
Thumbnail of user craigr224
1 review
0 helpful votes
October 3rd, 2020

Had an engineer booked to sort tv box out. Told them I didn't need him to come because I had sorted it myself. Engineer rang on the day to confirm appointment and I told him I sorted it already. Talktalk have now changed me £65 for a missed appointment saying he couldn't gain access to the property. He didn't even turn up at the property. And talktalk customer service is the worst I have ever experienced.

Thumbnail of user quentind36
1 review
0 helpful votes
September 16th, 2023

I upgraded from Fiber 35 to 65. This cost me an admin fee of £30. The upgrade made no difference to Internet speed whatsoever. I asked to be downgraded back to Fiber 35 and they said I had to pay another £30 fee. Ridiculous. Waited for 2 hours on customer service and the call eventually went blank. Thanks for the terrible experience.

Service
Quality
Thumbnail of user adaml437
1 review
0 helpful votes
November 6th, 2020

The worst company I've ever dealt with.
DO NOT BOTHER. Was promised installation on Tuesday, then Friday, then Tuesday again, then Wednesday, and now it's Thursday. 10 or more days with no internet because of how useless this company is. They won't show up and when you try to contact them they ignore you.

Thumbnail of user williama2388
1 review
0 helpful votes
November 6th, 2023

Within a week of installation the wifi would not reach upstairs all works well if you keep everything in one room otherwise it is absolutely crap and don't believe you can contact someone as they read from a script ad you will speak to 6 people over an hour anstill get nowhere all in all a complete hash of a service talk talk dont do it

Thumbnail of user tonyt905
1 review
0 helpful votes
July 18th, 2022

Worst company in the world to deal with, cost us a fortune, then delayed setting for over 2 years, then offered an insulting settlement. Will NEVER EVER use this shower again If I could give them no stars I would

Tip for consumers:
NEVER EVER USE TALKTALK !!!!

Products used:
Phone and Broadband

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Value
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Thumbnail of user lizab18
4 reviews
9 helpful votes
November 20th, 2015

Why is talk talk charging a extra £4.50 for not using direct debit payments well i think its not fair and its a rip off getting extra money for not using direct debit to pay bills.

Thumbnail of user paull2401
1 review
1 helpful vote
June 16th, 2023

If I could give 0 stars I most certainly would. Without doubt the worst customer experience of my life.

For the past 4 months broadband has dropped connection on average around 6 times a day.

Nobody is interested in resolving the matter; promised calls never happen, 3 engineers have failed to show for promised visits (getting one of these was like getting blood from a stone).

Token gestures such as replacement routers are sent out which make no difference.

Ridiculous reasons are given for the Wi-Fi not working - one of which was my Apple Watch, despite it being 200 miles away.

Their pitifully poor service has stressed my kids out during their exam revision period, as they're unable to rely on the Wi-Fi.

Avoid at all costs, they are a dreadful organisation

Products used:
Broadband, unfortunately

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Thumbnail of user johnalany
11 reviews
18 helpful votes
October 28th, 2015

Over 1 month ago just after renewing my contract my broadband speed started going up and down during the day. I contacted talktalk "engineers" 5 times over the month, each time i was asked the same questions and given the same answers (trained monkeys could have done that job). However yesterday i managed to get through to a Manager who believe it or not was helpfull. He read from his script but they were different answers and he sent me a new router. Now I have security cameras routed through my router and i am told by 1 person at talktalk that changing routers will not affect them, but by another person at talktalk that they will all need reprograming. WHO DO I BELIEVE WHAT DO I DO.
Johnthepensioner
Sheffield UK

Thumbnail of user rayg520
1 review
0 helpful votes
June 21st, 2023

Truly disgusting service, they have been named again and again by Ofcom as "THE WORST PROVIDER IN THE UK) not that talktalk ot its incompetent useless CEO care, they absolutely DO NOT, they lie, make you wait weeks for an engineer who never botherS to showup or even call, they leave you with crap connection for months, they laugh even at vulnerable customers, cowboys would be ashamed but not this vile company talktalk, lookup youtube review to see how disgusting talktalk really is

Thumbnail of user jamesj2998
1 review
0 helpful votes
November 6th, 2022

I've tracked TalkTalk now across 3 family postcodes - initially recommended by my late grandfather who moved to them on a switching deal and sang their praises. However, his WiFi consumption was very different to the other 2 accounts - one a medium to low usage and the other a household with 2 teenage kids, which created the expected peak traffic during "busy hour."

Firstly, these scumbags in customer service were totally insensitive when our grandfather passed away- only interested in and focused on the account recovery and not interested in listening to or reading the account notes to understand we were in probate and grieving - instead, they just wanted the last month's direct debit payment. Shame on them and where the hell is the group's training?

After 3 such monthly battles, we all decided our usage and bandwidth during morning & evening busy hours and found we were getting far less than the "anticipated" bandwidth (for which we were each being charged), with the worst dropout/throttled bandwidth being the budget package …there's a surprise - when that household complained, they were pushed for an upgrade they didn't need. Pushy, dumb f***** salesman attitude irritated the whole family!

We've all since left them and experienced better bandwidth for comparable and in 2 cases cheaper providers.

TalkTalk stil haven't apologised …but they have sent (unwarranted) collection letters for disconnecting fees to our late grandfather. That's what makes them absolute pond scum.

Tip for consumers:
Avoid them like the Herpes simplex virus …or worse… because their Asian customer service is as diabolical as their bandwidth!!!

Products used:
Broadband (3 different tariffs across our family)

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Thumbnail of user chrism4017
1 review
0 helpful votes
June 8th, 2023

Y mother was paying an excessive amount for her service; of which she used only her phone. Suffering from Alzheimers, deafness and minimal technical understanding, she asked for the service to be discontinued. We then received the typical - we're sorry to lose you - e-mails followed by bills for future months of service - despite her contract having ended and her having confirmed she didn't want the service anymore.
All services have been satisfactorily suspended but she is still getting demands for payment months after she cancelled. It's terrifying her. There is no way to speak to Talk Talk (seems a bit contradictory) as the account details are no longer accepted (it's been cancelled); the 'chat' on the online web-page doesn't work and all the e-mails sent to her are 'no-reply.' So there is no way to inform them of their mistake; meanwhile my 84 year old mother with Altzhiemers who struggles with most things, has this added 'terror' to deal with.
Appalling and inhumane.

Service
Value
Thumbnail of user zinakit
1 review
0 helpful votes
June 30th, 2020

I dont know why it took me so long. After 25 years I am leaving due to their abysmal customer service and broadband which is much slower than I am paying for. Even though I have already left Talktalk still insists on one months notice and I am not happy with that since I was not getting the service as described and not compensated. Right now I am still paying them and using my new suppliers service. You are currently unable to speak to customer services as they have obviously reduced their support team. Why? You also cannot communicate via their chat app as it fails, and I would have quit much sooner if I could have. Finally I had to put in a formal complaint before anyone responded. Too little too late. They are rubbish!

Thumbnail of user cristinagarciaper
1 review
0 helpful votes
April 9th, 2023

I had never had to phone their customer service on the 4 years I was with them, but I've been trying to cancel my broadband due to moving house. First time phoned 6 weeks ago. After a frustrating conversation, I thought I had cancelled. Until I realised I had been charged again and my account online was still active. I was on the phone for 1 h next time, passed on to "the right department" 5 times. Obviously, each time having to explain and repeat the security answers. Finally, they raised it to a supervisor as they could not click cancel because the key was grey. True or maybe blocked by something done on my first phone call, I don't know. I don't even know if my contract has been terminated. I can't cancel my direct debit as then I'd be at fault. Meanwhile, I'll have to waste another hour in 4 days time to confirm a cancellation I thought was processed a few weeks ago, possibly be charged for something I don't use until my contract runs out in June.

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Thumbnail of user ukanf
1 review
0 helpful votes
April 14th, 2023

Avoid talktalk whenever possible it is impossible to contact them to complain or get any relevant information, had to put one star as there is no option for less

Thumbnail of user peacemak1998
1 review
0 helpful votes
March 14th, 2024

The service Talktalk provided for Peacemaker International was not good at all. We were left without a functional phone line and broadband from 22/3/2023 to 11/05/2023 and Talktalk was taken money out without providing any service. We were told it was ceased by errors and Talktalk continued to take money out of our account.

Thumbnail of user hughes.mr09
2 reviews
0 helpful votes
August 14th, 2023

Absolutely appalling service... never use Talk Talk. Customer service is a joke and they make it as difficult as possible to leave them

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Thumbnail of user edytap5
1 review
0 helpful votes
May 17th, 2023

I have a talk talk business phone and broadband. Went to the office last Friday to find out phone and broadband is disconnected. I called the support centre and they told that they will investigate the issue and it could take upto 14 days to resolve or even identify the issue. This is clearly ridiculous and unacceptable as to not have phone or broadband access in my office for 14 days.
There is clearly not our fault at all and moreover, I wasn't informed prior to disconnection. I also raised a and raised a complaint which I haven't even heard back about!

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Thumbnail of user markw2907
1 review
0 helpful votes
June 8th, 2022

Disgraceful! Disgusting! Disastrous!
Having been a loyal customer with Talk Talk for two years I have always enjoyed using their services. Having experienced installation problems initially with installation and set-up of the account! Several telephone calls with their customer services team and three visits from there engineers my broadband services were finally activated after five days! Sury it can't be that complicated!
The process was stressful and inconvenient!
On the 30th May 22. A letter was delivered through my door from Talk Talk advising me my Broadband Services were being terminated from my current address as they had received notification from another supplier they were taking over the services!
I called Talk Talk immediately to notify them that I was still living in the premises and I did not want my services to be cancelled or affected.
Against my will, needs, vulnerability and dependence for broadband and telephone services they cut them off!?! I had not instructed this?
I would strongly recommend you to think twice before instilling your confidence and trust in this underhanded business!

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Thumbnail of user mavericka8
1 review
1 helpful vote
August 18th, 2023

Navigating the TalkTalk Tangle: A Grand Adventure at 80!

So, here I am, an octogenarian explorer, weathered by time, battle-scarred by experience, and armed with the uncanny ability to spot a broadband mirage. Three plus years hitched to the TalkTalk rollercoaster, and let me tell you, it's been a ride!

Their internet waltz is a masterpiece, a symphony of drops and disappearances, leaving me hanging for minutes that stretch like a cat's afternoon nap. Day or night, it's an equal-opportunity vanisher. I call 'em up, thinking they hold the secrets of the digital realm, only to be met with bewildered shoulder shrugs. "Fair usage"? Mention that, and you'd think I was waving a red flag at a bull. They steer clear faster than a cat avoiding a bath.

The money game, though, that's their jam. They've got a flawless memory when it comes to your bills, but ask 'em about what they've actually done for you, and you'll get more blank looks than a staring contest champion. It's a monthly ritual, a theatrical performance where they conjure fees from thin air, like pulling rabbits from a hat, only less entertaining.

Now, let's talk customer service – or as I like to call it, the "Delay and Distract Dance." They've mastered the art of scripted evasion, leaving you wondering if they're reading off a teleprompter or just speaking in some secret code. They've got more stalls than a farmer's market, and believe me, they're not shy about using 'em.

To my dear pals at TalkTalk: Save the fake apologies for your grandma's birthday party. I've spent more hours on hold than a teenager spends on TikTok, and sorry, but time isn't a currency you can refund. I've become a master of their repetitive banter, like a jukebox stuck on a broken record, playing hits from yesteryears.

Fellow adventurers, lend me your ears! Time's too precious to be squandered on the TalkTalk circus. Their disruptions are like mosquitoes at a picnic – annoying as heck and draining your energy faster than a toddler on a sugar high. So, fork over a few extra bucks and upgrade to a provider that won't treat you like a tech-illiterate grandparent. Trust me, there's a land of better options out there, and you deserve the royal treatment.

As I bid adieu to TalkTalk, I look back on the countless calls, the scripted tap dance, and the assumption that customers are as gullible as a dog chasing its own tail. This little exposé barely scratches the surface of my escapades. The iceberg of TalkTalk troubles runs deep, my friends, deeper than a mystery novel plot. And as for that single star? Well, let's just say it's shining brighter than a supernova of disappointment.

Tip for consumers:
Avoid like the Plague!

Products used:
broadband or a lack of

Service
Value
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Thumbnail of user salimr13
5 reviews
2 helpful votes
September 19th, 2023

Flow the last review talk talk are a scammer, they hide I've cancelled with them on the 31 of August, they Were keep calling me for renew the contract and I've said no, in the end the send a bill for £37.79 as a cancellation end of contract of denying I've sent via email, they were pushing me to the dead line just to get paid an extra month, and my contract was £22 a month, I'm really being bolid by talk talk, and all advice any one seen this review, think twice before you go with them. The customer service named ( mike) he was even shouting on the phone to pledge his policy over me, even I've said thi is the first time I'm hearing this, and he said if you me to continue you need to say and we proceed, waisted my time for 2 hours in my shift get me in trouble with my bosses, and I've paid the £37.97, as unfortunately talk talk won't recognise I've called. And I've called and paid over the phone,with lady name(buhli) she refused to send confirmation as ive paid 19/09/23 and I have ask her to confirm with( Mike) to send me confirmation email as I've paid and end of contract which finished 14/09/23, but pushing me till 14/10/23. Please don't go with them you end up a victim as I'm, an to of that' I never misse a payment. They don't consider it. Customers only numbers

Tip for consumers:
I've been bolide, and top of that customers service they rude and helpful and professional the name (Mike) customers service he was rude and after making me pay extra Bill it should be already finished with contract, and no email

Products used:
Broadband talk talk

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Value
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Thumbnail of user warrenf94
1 review
0 helpful votes
August 30th, 2022

I have one question for TT, but cannot make any contact with them. I do not easily get annoyed, but I am livid with this company for using every blocking tactic to stop me engaging with them.

Tip for consumers:
Once you have taken the contract, you are on your own, trying to get help or answers from them is like fishing in the dead sea.

Products used:
TalkTalk internet

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Value
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Thumbnail of user rebeccap1790
1 review
0 helpful votes
January 23rd, 2024

Will take your money, give you no service then when you've had enough and stop your payments they'll take you to court and bailiffs will come! DO NOT USE THIS COMPANY! Karma will get these cons!

Tip for consumers:
Took £125 from me, no service at all then 7 years later sent bailiff letters and court orders through my door. I got a CCJ because of these clowns. Diabolical. Hope the go bust !

Products used:
Sky

Service
Value
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Thumbnail of user luket161
1 review
0 helpful votes
July 12th, 2023

Where do I start with this review. It has to be as long as it is because there has been SO many issues with this company, just looking and seeing the words Talktalk fill me with dread and anxiety. I have asked them to ban me from their services so if I ever lose my marbles or forget what myself and partner have been through we don't accidently try to sign up years down the line.

So we had Talktalk at our old address, my girlfriend lived their first and it was in her name, initially I had no issues setting up here internet there. Easy as 1,2,3 guy came out, signed up for it online, no issues with internet, would of stayed with them for decades if what was to come never happened.

So I move in with her after we get married, at this point she has had Talktalk for around 4 years, no issues, good internet, fast and reliable. Please do not get me wrong I am a very patient man and incompetence is rampant in 2023 so I expect some teething issues, but what I experienced left me literally insane.

So I try to switch to new address online, nope sorry online system cant do that (no reason why just can't) so I try live chat, nope can't do that. I hate doing things on the phone because it always devolves into a he said/she said type of argument down the line. Anyway I ask the lady to switch to my new address, her name was Danielle. She repeats what I say and what I want word for word, seems very competent sets me up a new account in my name for our new address and closes the account for my wife.
Only issue with the call I would say is it took ages because they have to transfer me to 100 different departments no matter who you call will have to transfer you multiple times.
No problem right? Well I check the email shortly after of the confirmation and I see a completely different address than the one I gave her, somewhere near to my address but I have never been there or even seen its name, so I cant of given it wrong.
Luckily during our chat I remember that we got disconnected at one point and she rang me back, so I ring this number and get straight to Danielle. She says she must of clicked the wrong address on the system and that she will ring me back tomorrow, no issue.
Guess what, no call from Danielle and then I get on the text, live chat, phone calls to get it sorted. I get assured that my address is changed and that I will get an email. I constantly get transferred I have issues verifying myself because obviously I have the wrong address on the system. Everytime I either get hung up on, disconnected or pass through dozens of departments because apparently no one there has the authority to do anything.
So No email comes after being basically told I'm pestering them and that I should 100% be sure that its sorted. Guess what, no email comes, no confirmation. Still cant log on to my account (like all the emails say I can) because the address is incorrect and I don't have all the details of the incorrect address.
Eventually my GO-LIVE date comes, no text, no email, no modem. I get in contact with them again, hours of swapping departments, issues etc.
Oh sorry btw we have delayed your modem because we are busy. At this point I ask to cancel, so I get told to ring up, so I ring up (all my calls are recorded automatically too so I have proof of all of these events) and tells me that I am cancelled now and that my services are over.
At one point I got told by the live chat person to ring the cancellation line and apologising for their incompetence, she told me they are closed at 8. So I ring up as she has given me the number at 7, guess what? Sorry we are closed. This is the kind of incompetence I am talking about.
So knowing full well that all these people just tell me sweet little lies I message/text and live chat to see if it is a couple of days later, no SIR your services are still active. So after going insane I managed to contact them a dozen more times until I get written confirmation in the live chat that its cancelled.
I literally had to get some extra medication from my mental health dealing with this, as I must have spent a full working week dealing with this incompetence.
So after it is cancelled I get a text about a week later from an engineer asking if he can pop over to install the TalkTalk, I text him no I cancelled it weeks ago, no response from him after that. Then a modem pops up. (I'm currently on live chat as I type this just trying to get them to send me a returns bag to return it and being switched through 100 departments to be told to ring up) I'm sure I'll still get charged for it to because they can't do anything right.

So finally I think the nightmare is over, I turn up at my old address to pick up some mail and there is a Talktalk box there with my wife's name on it? So they sent her a TalkTalk modem after she cancelled her services. Good thing I found it otherwise I'm sure they would send debt collectors after us and charge us £50 and damage our credit because cancelling a service to TalkTalk means send us a new modem too.

Honestly I think I could work for TalkTalk now and know all their staff by name, I must of put in 40 hours in the couple of weeks before I started this service, I'll surely probably be receiving modems for the rest of my life so I can start my own broadband company, I only have 3 to return right now.
So no I will never be signing up with them again or recommending them, they offered me £40 off my bill and £100 in amazon vouchers to let them sort it out, I laughed, like ill ever get them and the issue will just sort itself out, no chance. I would not sign up to them again if they PAID me monthly to have it.

If you have severe health problems like myself and get ill from stress, DO NOT GO WITH TALKTALK, I would of stayed with them for decades if it wasn't for Danielle in sales messing it up starting the ball of issues spinning.
P.s Forgot to say at one point a lady on the live chat said she would get the complaints department to call me to sort out the issue, I got an email saying they would be in contact, that was over a week ago lol. Won't hold my breath.

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