• SwingLifestyle

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Overview

SwingLifestyle has a rating of 1.78 stars from 62 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SwingLifestyle most frequently mention customer service problems. SwingLifestyle ranks 3rd among Hook Up sites.

  • Service
    4
  • Value
    5
  • Returns
    2
  • Quality
    4
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
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What reviewers want you to know

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Critical highlights

  • No tech support, customer service or assistance of any kind once you pay for a membership.
How would you rate SwingLifestyle?
Top Positive Review

“This is where we have had the most fun”

Lust f.
10/25/16

We have been lifetime members of this sight for years now and have met several sexy couples and singles. SLS is well established and respected, and has a wide variety of members everywhere. There is someone for everyone. We especially value the certification process because it legitimizes the profiles of people who are reliable and true. Our interactions with technical support have been very positive. They are very helpful and very quick to respond. This is a sight for swingers by swingers.

Top Critical Review

“Just terrible”

Robert R.
2/14/24

The site is a total mess. It doesn't actually work and there is no one to explain why it is broken. They are a sex site and a solely threre to collect money. They do not care about the experience or the memebers. If they did, they would not charge hundreds of dollars for a site that doesn't work.

Reviews (62)

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Reviews that mention popular keywords

customer service (12)
Thumbnail of user mrunderhood
1 review
0 helpful votes
April 6th, 2024

I'm a life member but months ago I was not able to login. The problem is on their end and they refuse to fix it. Save your time and money. AVOID THIS SITE!

Tip for consumers:
This company has zero interest in helping members resolve ANY ISSUES! Otherwise, they would have a technical support link or email. Fortunately, there are other sites that work and provide customer support and service.

Products used:
AFF and SDC

Service
Value
Quality
Thumbnail of user robertreilly517
1 review
0 helpful votes
February 14th, 2024

The site is a total mess. It doesn't actually work and there is no one to explain why it is broken. They are a sex site and a solely threre to collect money. They do not care about the experience or the memebers. If they did, they would not charge hundreds of dollars for a site that doesn't work.

Service
Value
Returns
Thumbnail of user pc47
0 reviews
3 helpful votes
January 14th, 2015

I have had pretty good luck meeting couples and singles at home and on the road. It takes a lot of "bush beating" to generate results but I do get results. It's much more difficult for a SM to hook up then a SF or attractive couple. Yes there are lots of out of shape members but there is no law against being overweight. There are plenty of fakes that you need to sort through as well as members who are not committed to meeting people. Customer service has never been a problem for me. On 3 occasions they have been very helpful

Thumbnail of user bradleyc347
1 review
0 helpful votes
August 7th, 2023

Don't bother with it! There is AdultsFinder.club and some other hook up sites that are way better options. There are a lot of swingers there, just choose an appropriate category. They have powerful search engine and your search criteria are always respected. But what really matters is they have actual people and they screen profiles, so they've got rid of scammers. Anyway, SwingLifestyle is just a ghastly rip off, nothing more. It leads to nowhere. They simply take your money and give you no service.
It's classic sex dating site scam: fake profile after fake profile, single men pretending to be couples or women, scammers asking for gift cards, rude and lazy customer support - they don't give a f#*k about anything.

Thumbnail of user mikez28
0 reviews
9 helpful votes
January 19th, 2016

We always request Face pics before we meet anyone. We have identified 2 sex offenders on the Michigan sex offender list. We notified SLS but they weren't interested in deleting paid members account. So my husband sent them message to remove themselves or police would be notified. They disappeared. Always get full names and face pic before you meet anyone off sls. Otherwise you may be asking for something you don't need.

Thumbnail of user anthonym101
56 reviews
160 helpful votes
October 11th, 2015

It's 100% real, but you have to pay for certain things like unlimited messaging and more, but the prices seem fair. Here's what was frustrating; they have an app for this in the App Store but there is not an option for in app purchases. It's really frustrating knowing that there is an easier way to pay but you can't use the App Store with money from your iTunes account. I recommend waiting when they have the option for in app purchases in the App Store to make it easier.

Thumbnail of user lustf1
0 reviews
0 helpful votes
October 25th, 2016

We have been lifetime members of this sight for years now and have met several sexy couples and singles. SLS is well established and respected, and has a wide variety of members everywhere. There is someone for everyone. We especially value the certification process because it legitimizes the profiles of people who are reliable and true. Our interactions with technical support have been very positive. They are very helpful and very quick to respond. This is a sight for swingers by swingers.

Thumbnail of user robertr167
0 reviews
10 helpful votes
January 12th, 2016

All they care about is money. The website itself has terrible navigation especially the mail piece of it. We have been on most of them in the last 15 years and this is the lowest in all areas. The members for the most part have no idea what the truth is. Age, weight etc. was always a poor meeting experience for us. All in all its an example of poor owner trickle down. Pick one of the other ones there are plenty to choose from.

Thumbnail of user lisag39
0 reviews
10 helpful votes
February 2nd, 2014

Customer service is horrible on this site. There is one person who runs it and she is a down right $#*!. No one monitors her. She shuts down profiles for dumb $#*! bull$#*! and gives certain people preferential treatment because of affiliate money that they bring in. It really isn't about tos- it's about money with sls. You can do what ever you want if you are a vip or promoter.

Thumbnail of user dawnb53
0 reviews
1 helpful vote
May 30th, 2016

No other lifestyle website allows free members. At least SLS does but your access is limited and rightfully so. Why should free members have the same access as paid members? I've been on other websites and SLS is by far the classiest of all of them. I want to see more than just someone's genitals which is what you see on other sites. All of our closest friendships are a result of meeting on SLS. This is an amazing site that deserves to be deemed the most respected Lifestyle website in the industry.

Thumbnail of user ladym1
1 review
9 helpful votes
March 23rd, 2015

The two guys that represent this website, Ken and Brian... what a joke. Met them at a swingers party and they were there representing SLS Florida. Followed my boyfriend and I the whole time even though we were not interested in them at all, and they kept making tasteless remarks. Every time we turned around they were there and I felt as if they were being too pushy. We are newcomers to the scene and I believe they were trying to take advantage of us. Disgusting creeps is what they are and they should be ashamed of themselves.

Thumbnail of user kimk71
0 reviews
0 helpful votes
October 12th, 2016

I felt singled out from the start. I have at least 5-6 (maybe more) emails daily from these people telling me my profile is not acceptable... I have changed it Numerous times... after ignoring them this is their rude response...

Tip for consumers:
I felt singled out from the start. I have at least 5-6 (maybe more) emails daily from these people telling me my profile is not acceptable.... I have changed it Numerous times.... after ignoring them this is their rude response....

Thumbnail of user gregg175
0 reviews
5 helpful votes
September 23rd, 2015

This could be a good, enjoyable and useful website, but instead it is just a pain in the neck. How little effort and attention would it take for the owners of this site to make this site user friendly? Not much, but more than they are willing to invest.
Somebody needs to tap this market and put SLS out of biz...

Thumbnail of user tonyo25
1 review
4 helpful votes
August 25th, 2016

Communication with the site and access to emails is sketchy at best. I have been a paid member and a free member and it doesn't seem to make a difference. And... the site offers basically NO HELP with problems.

Thumbnail of user wayner38
0 reviews
1 helpful vote
September 20th, 2016

Here is our SLS story. We paid lifetime membership and were fairly happy with the site. We had a house party and a few days before we sent out a reminder with the address, event and details to friends and friends of friends. It was the same info over and over so I copied and pasted it. Bam! SLS banned and deleted my account for "spamming"! They are a ghost so you cannot contact them. If they had read my email and all the emails coming back thanking us for the party invite they would have realized that we were doing what good swingers do which is get others together. Our advice to anyone is use the site but NEVER pay for it. Use it to make the connection and communicate and share elsewhere. That is what we will be doing.

Thumbnail of user hawkb
0 reviews
7 helpful votes
February 8th, 2015

Swinglifestyle or SLS if you prefer.
All in all best navigated as a free member or at very most a month to month.
Customer Service is NON-Existant and at best self serving.
If you pay the one-time fee to be a ‘Lifetime Member' lifetime is defined as how long they'd like you to be there. Put up too many pictures, chat too often, whisper between two consenting adults, all grounds for irrevocable termination. No warning, no second chances.
What they are offended by, who knows, but you can read about many of their ‘no no's' in their stories section.
Kinda pot calling the kettle black no?
Anyway forewarned is forarmed.

Tip for consumers:
Stay a Free member or at very most a month to month. Once they've locked you in and semblance of 'service' goes by the way side.

Value
Quality
Thumbnail of user sweetp
0 reviews
5 helpful votes
January 27th, 2014

Good and bad times. Some great people on there but so many people acting like junior high school drama bs. Many many cheating husbands. Parties close to prostition hotel parties with fake profiles to lie to get in single men and take their money $30 to $60 per single guy. But yet they call it a donation... the group called... times wasteing open your mind. Some people have 3-5 profiles for one person. Lots of game playing on this site. Best to meet people at the events and use your judgement if u get threw the high school bus!

Thumbnail of user js172
0 reviews
8 helpful votes
October 1st, 2015

The site is only good if you pay the highest fee and purchase a lifetime membership. Otherwise they make it VERY difficult to stop recurring billing.

For example on there FAQ page they state that: members can stop recurring billing by going to the ACCOUNT page. "There you will see option to stop recurring billing." But if you go to the page you will see that there is no such option. In legal terms this is called a deceptive trade practice. They make a representation that they know to be false. If a site engages in such fraudulent practices, do you want them to have your credit card number? Or how about your personal photos or info?

Best to try other more reputable sites.

Thumbnail of user blaker12
0 reviews
1 helpful vote
February 24th, 2016

Recently joined and within 8 days received some very violent and insulting emails from lifestime members. When customer service was contacted they requested evidence and thankfully my wife asked me to screen save them all and record any and all communications with members from that day forward. Once we sent them in to customer service "Sandy" defended them and accused us of using Photoshop to fabricate a false reply. Then we contacted 11 members who saw several of the abusive reply's in email and in chat and within 24 hours all of them were deleted. 4 of these members were lifetime paid members. This was so insulting we retracted our interest and deleted our profile before we sent the check for our monthly membership. Whew, we had no idea the FCC would allow this in this day and age.

Update to this review: Due to the popularity I feel I need to add some things.
Keep in mind the title of my review was "Absurd Customer Service" This meant how we were treated as free members. Considering the free option is designed for getting acquainted with the site and potentially giving one an idea of what a paid membership would be like. Our opinion was simply too violent and negative too early. In other words: It appeared to us that had we joined we would have been subjected to the same absurd treatment.
Look folks, it seems to us that the site can be great, has potential, is a great way to network etc However, when the site allows such questionable behavior without any vetting process or moderation of members conduct it falls short in providing a pleasant experience. Example: If I go to a dept store to purchase a tie and have a bad or questionable experience while doing so, I then have a take away opinion of said store. Be it positive or negative I have that opinion. In some of the replies I see to this post are not even relevant to the post so that should tell you something about what people may encounter. Despite access or membership levels of entitlement, basic treatment of a potential customer should not be so harsh and dis guarded.
Considering if one wants to try this lifestyle out and really see and get honest feedback they should just go to a "Club or Lifestyle Event" No site needed and no membership pressure. One would then learn a site dedicated to such a lifestyle is not really necessary whatsoever. This may be the issues retail is having these days. Im our opinion if a free or (test) membership is offered then it is the obligation of said site to provide a comfortable atmosphere as to gain your business. Not to partake in messy, low brow and childish site politics. Do you NOT owe it to your clients or potential clients to at the very least, make semi it professional? If i am poss. Going to join and give you my credit card info and personal information I feel a certain amount of safety, respect and fair treatment is expected.
To go so far as to make excuses, turn your back on or point fingers at any free member on any site is ABSURD. Not to mention asking for proof and receiving it only to call it a lie is the very definition of ABSURD as it would relate to this review and experience. It seems when faced with the truth customer service really does not know how or posses the skills it takes to address the issue so anger and denial become the method in which it is dealt with. To pay money to be left out to dry and or ignored when a issue comes about would be the take away, thankfully we did not get that far because of the professionalism was so quickly noticeable.
In closing I can only say review the reply's to this review and judge for yourself and make very thoughtful choices in whatever you decide. Many reply's tend to reveal the tru nature of a "take the money and run" mentality. As for site options and features, they are not even needed and should not be used to "guilt" people into paying for a membership to get unlimited use of site emails and unlimited profile access. That certainly is not the reason we wanted to try the site. How interesting is it that some use that as an argument to our posted review. It almost sounds like they assume everyone who wants to join simply wants to look at profiles and pics and send tons of emails to strangers. The question becomes "how many people do you need to email" "how many profiles do you need to read" to ultimately conclude you just need to go to a Club or Resort where you meet people face to face, in real time. They seem to be all over and sites like these do not have much to do with their existence except for the occasional sponsorship to an event. Just try and be wise in your decisions on whom to trust with your personal info and bank card. Be educated enough to know the entire platform the site is built upon was up to date and modern in 2000 at best. I think compuserv was still in business then right? Bottom line, in these times we all need to be thrifty and prudent and above all provided a secure sense of safety. Our experience is not leaning toward Swinglifestyle.com at all.
This review did not take on the following:
Racial epitaphs, stalking, being lured to yahoo instant message, death threats, people recording your cam sessions and posting them to porn sites, people taking snapshots of profiles to use in social media bullying.
This is just our review of our experience and is designed to warn and educate... nothing more. Had we had a warning or some insight we might not have even tried it for free. Lastly, the site is large and has quite a bit of members, the amount of members allows them to sell the term "the best swingers site" Those numbers are largely due to the amount of free members most of which are single men making their attempt in a couple oriented world. "Free" is a mega draw to single men and the current owners fully understand the power that has to their numbers of memberships. Just because they are large does not make them the best and that is the case with any site. The owners seem to change often and their domain is managed by GoDaddy if I am not mistaken. While understanding bandwidth is expensive and site management is costly one would think the free trial option would be removed until they are able to effectively moderate the site and its members. Instead there are a certain amount of members online at scheduled times to randomly say things like "all free members are fakes" "we never trust free members with no certifications" Now logic tells us that if this is a method, again remove the free membership trial option in order to offer a more positive climate in which to mingle for paid members. Hostile environments appeal to a very special class of American and when you create a segregation between paid vs. free members it creates a tension and entitlement that does nothing to welcome more traffic. As far as conversion rates from free to paid, they have alot to learn about the power in having a free existing member and the duty required to convert them into paid members. They simply just do not understand the art of sales and marketing and for that we urge you to review all other options in order to land in a more supportive environment.

Thumbnail of user lifetimem
0 reviews
10 helpful votes
August 11th, 2015

All of the reviews about how poorly they treat lifetime members are a fact. We have been lifetime members for one year. Notice how there is not one single company rebuttal here? Informative, yes? Customer (dis)service is hostile, unprofessional, and unhelpful. We are among several lifetime or paid members we know who brought issues to the attention of tech support - with the goal of improving the community - to be informed that if we were unhappy, tech support would gladly assist us in deleting our profiles.

The site "upgrade" has been like putting lipstick on a pig. None of the bugs have been addressed, nor have any of the problems that paid members experience from "guests" (non-paid users). For example, if a non-paying user harasses you, and you use the "ignore" feature in chat - that ignore is only good for the non-paid user's session. This is well known and the trolls will simply log out and log back again and, VOILA! - they are no longer on your ignore list. The site administration is well aware of this "feature" and has no plans to fix it in the so-called "upgrade".

The enforcement of terms of service is arbitrary and capricious at best. Certain users are constantly rude, harassing, and abusive yet they remain on the site in spite of a well known reputation of this behavior that is a clear violation of the terms of use. However, other users have been suspended for private conversations (emails, whispers) that the administrators decided to monitor and just didn't like for whatever reason.

Most recently, lifetime members have found their privileges downgraded to the status of free users (audiovisual time limits imposed) without any explanation or warning whatsoever.

In the past approximately two months, the site performance has gotten worse and worse. The chat lags, people get booted for no apparent reason, cams won't load in the video chat rooms. These performance problems are not isolated to free users - paid and lifetime members are constantly complaining of the same issue.

The reports of blocked member types being able to access profiles is also 100% accurate. We have single males and free members blocked, but get emails from those user types regularly. In an effort to try to help the administrators identify and fix the security breach, I engaged one single male and asked him very politely if he could give details about how he was able to find our profile. He was helpful enough to tell me what platform and browser he was using. I posted it to the "site upgrade" (hahahah) forums as an objective bug report. The response? My post was deleted. I discussed this with other lifetime members we chat with and they report they had the same kinds of helpful user feedback bug reports deleted from the discussion forum as well with no response. They don't intend to fix anything to make the user experience better - they just want to sweep the dirt under the rug so that new free members can't see what an awful experience it is for paid members and how paying for the service is so not worth it.

As to the comments about how low the price is - it's not that low if it doesn't work any better than not paying for it at all, which is what our experience over the past year has been. I would not recommend this site.

Thumbnail of user baracko
1 review
1 helpful vote
March 11th, 2014

I had no success communicating with any chics and I'm not bad looking. Site itself is laughable. Looks/works like it was designed by elementary school students.

Thumbnail of user mikem329
0 reviews
3 helpful votes
January 31st, 2016

This site is for those folks who are not cheap and join full membership, do not waste your time with a free membership
You will get frustrated and not be happy like most of the reviews on here. They joined as free members. This site works, if you create a profile that really is you and what you are looking for, beside sex.

Thumbnail of user jaymer2
0 reviews
11 helpful votes
April 21st, 2015

System: Is outdated and for a time period your private pictures were able to be seen by the public by changing one digit on the web address which means that all patrons for the site who had photos of themselves up in precarious situations were vulnerable to their images being exposed.

Membership: They have no real vetting process for free or unpaid members other than using other paid members to verify them. What I have found over all is that there is a large number of fake and phoney profiles on the site and some of them are paid. If you are an affiliate of the site or a party host they offer you free memberships (monthly, annual as well as lifetime) rather than paying you the money. Smart business tactic. So is creating fake accounts if you are a party host or hostess or a club owner with pictures to attract business. You really have to read not just the certifications on profiles but look to see if the profile certifying some one has any legitimacy to it as well. Being an event host I have found far too many profiles that were catfish or fake on the site for me to say they have any credibility so far as their vetting system goes for members.

Customer Service: The website is run by dashboard hosting. It is a small office with a group of highly unprofessional people working for them. You should know that the owners: Brian and Olga Depenbrock are absentee. This site was started and is maintained at the lowest level of cost (especially for the staff from my experience) because it fuels their other business which is lifestyle travel. If you will notice all over the site is advertisements for cruises and lifestyle destination vacations. All of which are at inflated pricing if you know anything about travel. They also will shut down profiles for illegitimate reasons if you are an event host(ess) and you refuse to buy advertising from the site to hinder your ability to do business there. I have had them cite that I broke TOS when they changed my profile from a single female to a couple with out my permission and claimed I was in violation for setting it that way. Because I have had so many issues with customer service I contacted the Depenbrock's personally and got no response. In fact their original principal who was handling the company parted ways with them last year because he was tired of the numerous amounts of complaints from customers he received due to the poor customer service standards. Their new law firm: Pollenberg and Cooper has also received complaints from me and I encourage any one with any customer service issues to contact them as well.

Bottom Line: Swinglifestyle is a cheap site so lots of people join it. It is the only one where event hosts can post with out being harassed so far as swingers sites go that has any membership base so that is why it stays in business. Just like all sites there are some good people and bad people on it but over all the site it's self is lack luster so far as the technology goes, the customer service is worse than you would find in a restaurant in a third world impoverished nation and the owners are only in it for the money. They could give a $#*! less about you as a patron.

I am praying for the day that some one else starts a good site with expansive range to put them out of business. They do not deserve a dime and unless you know what to look for in a profile they are also a waste of your time.

Tip for consumers:
Buyer BEWARE

Service
Value
Returns
Quality
Thumbnail of user vanh20
1 review
11 helpful votes
February 12th, 2016

Well, I think leading swinger sites like Swinger69.com have a larger member base. But this site seems to be ok as well. I will keep using it and will update my review soon.

Thumbnail of user tg25
0 reviews
15 helpful votes
October 30th, 2014

Beware!

This site has major security and privacy problems, and grossly outdated technology. They lie to their members about it all, and have even banned Lifetime members who tried to discuss the problems constructively. Their "Customer Service" is an absolute travesty.

The most recent of many security/privacy lapses came to light earlier this month, when it was discovered that supposedly "private" member photos were easily accessible to anyone. The potential for this breach was known to SLS for years, and their response was not to fix it, but to squelch anyone who talked about it. For details, search on Reddit for Swinglifestyle.

They have now assured their members that the problem is fixed, and responded to customer concerns about credit card privacy by claiming that they don't retain CC data. Which is not very credible, since their membership options offer monthly-recurring automatic renewals on credit cards.

I would not believe a word these people say, especially about technology. The site is constantly experiencing glitches --sometimes major ones-- and the fixes often take months. The email system is circa 1995. The photo-handling and approval part had major problems for over a year; the forums suddenly had huge formatting problems that made them almost unreadable, and took many weeks to fix. Friends of ours tell me that they routinely receive emails from single-males, even though their profiles are supposed to be invisible to single male members. We used the privacy settings to block our profile from viewing by free members, yet we receive emails from free members who apparently can access our profile after all.

SLS shows contempt for their customers by deleting reports of these problems on their website discussion forum, and even by punishing or banning members who report the glitches. We have heard numerous horror stories from friends we trust who had the misfortune of dealing with the "Customer Service" woman. She apparently is both stupid and vindictive, and she has unsupervised authority to treat paying customers like crap.

The security breach of private pics was made worse by SLS adopting a policy a year ago, of plastering its own logo on members' pics whether the members wanted it or not. Several members complained about this practice in the website forum; no SLS person even responded to it for many months, and even then completely ignored the privacy concerns its members had expressed. Many of those posts expressing concern were simply deleted. We now refuse to upload any new face pics of ourselves, because we don't want our face pics (with a swinger-site logo superimposed) floating around. Especially, when SLS cares so little about privacy and security issues.

We have been members for five years and have met some nice people, but can no longer recommend SLS to anyone, even though it still is the largest. There are now much better sites, that don't have a policy of $#*!ting on their customers like SLS does.

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