• Swagbucks

Swagbucks

Overview

Swagbucks has a rating of 2.89 stars from 9,054 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Swagbucks most frequently mention gift card, long time, and many times problems. Swagbucks ranks 2nd among Free Stuff sites.

  • Service
    312
  • Value
    310
  • Shipping
    210
  • Returns
    172
  • Quality
    284

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.8%
Positive
1
Neutral
0
Negative
25
319
See all photos

What reviewers want you to know

Positive highlights

  • I been a member not too long and everything here is fun to earn SB to redeem for free gift cards.
  • It's a great site has always gave me my gift cards when I redeem my swag bucks for gift cards.

Critical highlights

  • Now suddenly they have banned me from doing their Gold Surveys.
  • Their customer support is nothing but easy automatic messages.
How would you rate Swagbucks?
Top Positive Review

“Appreciated for dedication and commitment over the years”

Joseph A.
8/30/23

Appreciated for dedication and commitment over the years. Swagbucks has been there for me, the best online earning sites I've ever seen. With different ways to earn Swagbucks and later convert them to actual cash ranging from answering surveys, playing games, shopping etc. Swagbucks is the best, I've personally had fun using this website and I can encourage others to make use of it too. And you can redeem rewards via PayPal, gift cards, coupons and other convenient means.

Top Critical Review

“Cannot Login”

Kent W.
11/8/23

I recently tried to sign up to Swagbucks, but encountered a technical error that prevented me from logging in. This was extremely frustrating, as I had been looking forward to using the platform and the rewards it offers. I tried multiple times to get the login page to work, but to no avail. As such, I wouldn't recommend Swagbucks to anyone who wants an easy online experience.

Reviews (9,054)

Rating

Timeframe

Other

Reviews that mention popular keywords

gift cards (3311) swag bucks (301) customer service (230) fun way (193) spending money (151) gold surveys (34) customer support (34)
Thumbnail of user kentw137
5 reviews
1 helpful vote
November 8th, 2023

I recently tried to sign up to Swagbucks, but encountered a technical error that prevented me from logging in. This was extremely frustrating, as I had been looking forward to using the platform and the rewards it offers. I tried multiple times to get the login page to work, but to no avail. As such, I wouldn't recommend Swagbucks to anyone who wants an easy online experience.

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Value
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Thumbnail of user robertp1749
1 review
1 helpful vote
July 3rd, 2020

Sometimes the sites for SB don't credit to swagbucks. I've played many and done tons of surveys without being credited. I love swagbucks I always have but I've had issues lately. I do recommend you to others as well. Thank you for listening.
*******@gmail.com

Thumbnail of user cynthiam2470
6 reviews
2 helpful votes
January 9th, 2024

They are slow and completely unresponsive. I am still looking for 7,500 Swagbucks that should have been rewarded in December. I even went to MonopolyGo Customer Support to provide a date of when I reached the level to receive said points. Attached it to my ticket and have heard nothing. It's funny how they go ghost when they need to payout the large amount of Swagbucks.

Thumbnail of user brandonh253
1 review
1 helpful vote
March 16th, 2020

Its not a bad way to. Get a little extra online cash here and there. Sometimes it takes persistence to get surveys to go through but its worth it.

Thumbnail of user beverleyc37
1 review
6 helpful votes
December 6th, 2020

Swagbucks is fun to do but lately it's become a long time consuming project. Understand things change. It use to be easier to get swagbucks and easy to get to your own personal goal in one day. Now it's still possible to get to your goal for the day but you will be on swagbucks working at it for a long, long time. You really work hard for the points.
Just saying.

Thumbnail of user barbaraq88
3 reviews
2 helpful votes
April 19th, 2020

Filling out surveys is hit & miss! I'm too old & do not work! I barely get SB for doing surveys? Why?! My opinion is needed!

Thumbnail of user dianah341
1 review
1 helpful vote
January 3rd, 2020

It is very difficult to contact customer service and the time it takes for answers is very long. Most of the time I never get any results at all.

Thumbnail of user hillarys47
1 review
0 helpful votes
December 21st, 2020

I like this site very much.it is of great use, i hope it lasts forever
I particulary liked the way it work and the way to improve the products, as i see a remarkable improvement on the ground!
I hope it lasts forever!

Thumbnail of user evabb
1 review
0 helpful votes
December 14th, 2019

I do this on my down time. Not something to make you rich but not your bored... why not. It does take a while to reach enough points to make redeem them for gift cards.

Thumbnail of user loann22
2 reviews
1 helpful vote
January 18th, 2024

I stopped using Swagbucks when they stopped tracking my play like many other people and they stopped giving me credit when I contacted help desk. I thought I would give it another chance, but this time I didn't receive a credit in the middle of 2 others so surely they couldn't deny that I had earned the credit when I earned it for reaching a lower level and a higher level so the in between should be automatic. Nope. They still said there was no proof that I had earned the credit.

Service
Value
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Thumbnail of user joanr220
1 review
0 helpful votes
March 19th, 2020

It's a great app, so easy to earn and redeem prizes, helped quite amazingly for some purchases in the house

Thumbnail of user michaelc9769
1 review
2 helpful votes
March 2nd, 2024

On 01/24/24, I completed an offer from Swagbucks.com (Prodege LLC) to reach "Board 101" in the game "Monopoly Go" by 01/30/24 for a payment of $160.00. It was a difficult level to reach and, since Swagbucks had honored their offer in paying the much smaller amounts for reaching earlier board levels ($1, $2, $5, $15, and $35), I believed that they would also honor the major payoff of $160 for Board 101 and spent a good deal on "in-game purchases" in order to reach that board before my deadline, calculating that I would still come out ahead. When I reached Board 101, however, they did not credit me as they had for the earlier token-amounts. I submitted Ticket #******* on 01/25/24 explaining the problem, including screenshot proof of the offer and my completion of the required level. On 01/30/24, Swagbucks credited me $50.00 for reaching Board 101. I immediately responded to let them know that the amount was incorrect, it should have been $160.00, not $50. They replied that the amount was based on the ticket I had submitted and that "if the amount is incorrect, please reply to this message and let me know as soon as possible." I did so, again including a screenshot of the offer I completed with a promised payment of $160.00. They replied with exactly the same email, ignoring that I had just told them that the amount was incorrect and again telling me to let them know if the amount was incorrect, so I let them know again. This continued almost daily for five weeks, my telling them and providing proof that the amount was incorrect, them replying with the same response telling me to just let them know if the amount was incorrect, until I finally got it through my head that they had no intention of honoring their offer and were letting me know with sneering contempt that I could do nothing about it.

Service
Value
Thumbnail of user chrisb1335
1 review
4 helpful votes
January 17th, 2020

Used to get search wins multiple times a day now its once a month. Only way to get swag bucks anymore is surveys and shopping-if everything credits properly. If it doesn't credit you have to try to get a hold of customer service which is almost impossible

Thumbnail of user laurieb332
1 review
13 helpful votes
April 29th, 2020

All to often, I reach the end of a survey and get kicked out. Sometimes, too frequently, I finish survey and am told there is some type of malfunction and of course I don't get rewarded. This is very, very frustrating! I have tried to complain about surveys finished and not rewarded and have not had anyone respond.

Thumbnail of user nickn680
1 review
4 helpful votes
October 30th, 2023

I am a long time member of over 2 years and have used thier site everyday during that time so im very disappointed that when I provided proof of survey completion they did not take the time to look into it they just gave me a boiler plate answer and said if the survey companies don't want to pay too bad instead of recognizing thier was a mistake and fixing it. For whatever reason thier were issues over the weekend with survey payouts even though you completed the survey in full so I took screenshots as proof amd provided them so they could look into it and instead I got 4 copy and pasted email messages saying that if survey companies refuse to pay then too bad even though in the past they woukd investigate and give you the payout that was not rewarded. Terrible customer service and support in my opinion.

Thumbnail of user angelaw660
1 review
0 helpful votes
September 29th, 2020

I can depend on Swagbucks! They really do pay. And you cannot beat that!

Thumbnail of user dominicm122
1 review
0 helpful votes
April 16th, 2021

I use swagbucks to get free gifts, it is interesting website that make me funny.
It is very important and helpful website, i advice you to visit and use it.

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Thumbnail of user sarahr547
1 review
1 helpful vote
May 10th, 2020

Gives me something to do when im bored i wish itwas more multiple choice i think if you cant do the survey you should get half the points

Thumbnail of user annv68
2 reviews
1 helpful vote
December 4th, 2019

Your categories make your site one of the hardest to submit a request for help! A simple request for help can't be generalized in your categories! Was surprised reward came thru though for Amazon! Wanted PayPal. But some of the postings discouraged me because of what subscribers had posted about PayPal payouts PLUS who could figure out how to verify PayPal account... lets see how good your support is to reach & help me with that!

Thumbnail of user randyw366
1 review
0 helpful votes
April 15th, 2021

A wonderful experience and valuable thank you. I hope you will stay in this site and do not really be really wonderful

Tip for consumers:
I advise you and his hardness and be honest

Products used:
Electrical and electrical appliances

Service
Value
Shipping
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Thumbnail of user maisieg2
2 reviews
28 helpful votes
August 31st, 2020

There are way better survey websites that can get you cash faster. It takes a lot of effort just to get a few points on SwagBucks but on other survey sites I use you can literally get 100 points from one survey, (you need 400 points to redeem $10) which is really good! But SwagBucks is too overrated and takes too much effort.

Thumbnail of user shwetar4
1 review
2 helpful votes
April 10th, 2020

I like Swagbucks. But sometimes there are issues with loading survey or if I am doing any survey it automatically stop working in the middle or towards the end. That result I. Wastage of all my efforts.
But it's a good way to earn extra bucks.

Thumbnail of user scotta1257
2 reviews
2 helpful votes
October 25th, 2023

I have done 3 to 4 activities so far.
Used their shop to get items from Chewvy and Amazon. Did Chime offer.
None of the activities have tracked correctly.
And when you go to create a ticket, it lets you fill all the details such as order number, etc but never lets you submit because submit button does not respond.

I have never seen a scam site auch as this which preys on your personal details by baiting you to use it for shopping and creating bank accounts, but never actually crediting what it promised and yet be famous and continue to make people vulentarily give info by reading manufactured reviews. Stay away from this scam.

Tip for consumers:
Scam site. Never completes tracking.

Products used:
Their offers

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnr3024
1 review
17 helpful votes
December 5th, 2020

My son had an account with SwagBucks.com for over a year with no "violations" from participation in their offers. He always made sure to follow the guidelines so as not to be banned from any activity that looked fraudulent.
But as the number of victims grows, it looks like Swagbucks.com certainly knows how to be fraudulent.

Black Friday Weekend sweepstakes they gave lots of offers - seeing they promote themselves as "The Web's Premier Destination for Free Rewards" - and with those offers you purchase items and receive SB credits that can be turned into cards or cash or other means.
The Sweepstakes, in collaboration with a third party named REVu, offered an incentive prize if you spent enough on offers thus earned enough SB.
My son spent roughly $1000 in purchases for the many offers that weekend - some products, some services, some actual gamer games to participate in. Swagbucks.com blocked/deactivated his account right as he achieved the top 5 making him eligible for the sweepstakes prize and plenty of accrued SB credits.

They gave no explanation for the "violation" and stated he would not have access to any of the SB earned or the sweepstakes grand prize. This makes them a scam luring people in as "The Web's Premier Destination for Free Rewards" to make purchases in order to gain cash back (SB credits) then switching on the participants to deny them any of what was promoted/gained.
Contesting their action to lock his account and deny him lands on deaf ears - no arbitration - no explaination - no opportunity to discuss or defend.

Thumbnail of user markb2488
1 review
0 helpful votes
October 31st, 2020

A very good service. Great response time to questions. Love that you get rewarded from your opinions.

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Swagbucks S.
Typically does not respond to reviews

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2.9
9,054 reviews
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