SSENSE Questions & Answers

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Here’s what consumers have asked with answers from SSENSE staff and previous consumers.

25 questions answered
24% answered in 1 day
Question:

Answer:

Hi Mary, as Esra mentioned, shipping usually takes 2-3 business days. Feel free to call our Customer Care if you have any other questions - we're here to help! #: 1-877-637-6002

By SSENSE C.
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Question:

Are the purse real or replica

Answer:

Hi Liz - Yes, all our merchandise is 100% authentic, and is backed by our Authenticity Guarantee. If you have any questions or concerns, feel free to connect with us; we're here to help. - Best, SSENSE Customer Care | customercare@ssense.com,@SSENSE, & https://www.facebook.com/SSENSEofficial

By SSENSE C.
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Question:

Does ssense come with original packaging like if i order jewelry it comes in the versace box?

Answer:

Mostly yes but it may well be damaged or of a second hand/pre used quality

By Richard H.
Question:

Do you dleiver to australia

Answer:

The site is a legitimate scam. If your order is over $800.00 you will pay for customs. I found out 5 days after I returned the item. I talked to SSense customer service and they said I should have read the fine print at check out.

By O W.
Question:

What will you do for all of the members of polyvore that you screwed over? you are a group of data mongering untrustworthy thieves with no morals.

Answer:

I'm so sad. And they are so rude for not even answering your question! What a sh*t company is this?!

By M N.
Question:

I sent previously a question that i am interested in purchasing a gucci ladies embroidered sneakers and i will be using my credit issued in the philippines but i will be mailing my order in california since this is a gift for my cousin. i would like to know if you will allow this kind of transactio and in can also provide an identification card like a drivers license. will wait for your reply!

Answer:

The site is a legitimate scam. If your order is over $800.00 you will pay for customs. I found out 5 days after I returned the item. I talked to SSense customer service and they said I should have read the fine print at check out.

By O W.
Question:

Are the designer purses real or knockoffs?

Answer:

Absolutely real, ssense is a trusted retailer and vetted by the industry.

By A G.
Question:

Do they sell fake items?

Answer:

All of our merchandise is backed by our Authenticity Guarantee. Depending on the designer, merchandise may come with a proof of authenticity. Moreover, to ensure quality, all products are carefully inspected before shipment. You may shop confidently knowing that we are an established and trusted online retailer of luxury brands. Our goal is to provide you with the finest quality of products and services. I hope this information encourages you to continue shopping with SSENSE.

By Katrina L.
Question:

Is this available? saint laurent: size 40.5, black leather wyatt harness boots 171418m228007

Answer:

Hey John - Thanks for reaching out! Here is a direct link to this item. https://www.ssense.com/en-ca/men/product/saint-laurent/black-leather-wyatt-harness-boots/1799693

By Katrina L.
Question:

Real/faulty designer goods?? hi, i bought and received my bag last week - a givenchy small pandora bag. and my friend insists it is a faulty goods which he said the store does not sell this pattern. can you please clarify of it?

Answer:

Hi Kit - Thanks for reaching out! Have you been in contact with our customer care team?

By Katrina L.

Can’t see your question? Ask to get answers from the SSENSE staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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