Spotify

Recently I discovered for past 14 mths I have been double charged on my account by 2 different payment cards. I changed my payment method online from Amex card to Visa. Now I'm being charged on BOTH! I contact Spotify & they still have not resolved, saying they cannot 'see' the double payment & directed me to card issuer who state that Spotify is responsible. Spotify do not offer help by phone, only online text messages. This is slow,clunky,cumbersome & after 'speaking' with now 5 agents STILL not resolved. Not good enough Spotify...this is grossly inadequate customer service.

If you have other options, stay clear of Spotify service. They sent me an email telling me that one of my playlists had been 'reported'. And without my permission they removed the name of that Playlist! Since that time I have been unable to play that playlist using Echo (Alexa) commands and numerous attempts to contact Spotify have been in vain. Customer service is ill equipped to answer questions, they are very dismissive and terminate the chat session without your ok, and sometimes they refer you to their e-mail support which never responds. I am aghast that they have such bad customer service.

Why are you guys trying to force people to choose premium? Stop with the cheap tack tick of forcing. First I liked Spotify because I could listen to songs the way I wanted to, now even for going back and choosing different song I have to get premium? You think we are so jobless?

Spotify is my personalized music streaming service, offering a vast library of songs, playlists, and podcasts. Whether I'm working out, studying, or relaxing at home, Spotify has the perfect soundtrack for every moment. I appreciate the personalized recommendations and curated playlists, as well as the ability to create and share playlists with friends. The premium subscription is well worth it for the ad-free listening experience and offline downloads.

After turning off ALL notifications your app STILL has the incessant need to notify me of every song I listen to, ALL the time, even when it's been on my playlist for years. ANNOYING and ignorant as far as I concerned. Your company OBVIOUSLY doesn't give a $#*! about it's customers. The app can't even do an acceptable shuffle on my playlist, it plays the same half dozen or so songs over and over again. The app is pathetic as far as I concerned. Give it a zero but that's not an option.

Honestly i barely use this so i don't know if i can say its bad or good, i kinda used it for a year but unless you have premium it bombards you with ads and the playlists you make are all on shuffle, always. Maybe there is a way around that idk. They also make you listen to songs that you didn't download, that might be a good thing for some but i like my bubble.

Spotify is my preferred music streaming service for its vast library and personalized recommendations. I love the curated playlists and the ability to discover new artists based on my listening habits. While the free version comes with ads, the premium subscription is worth it for uninterrupted listening and offline downloads. Spotify has become an essential part of my daily routine.

Spotify is my go-to music streaming service for its vast library, personalized playlists, and user-friendly interface. I love being able to discover new music based on my listening preferences, and the ability to create and share playlists with friends adds to the fun. The premium subscription is well worth the ad-free experience and offline listening capabilities.

Spotify stands out as a top-tier music streaming service with its vast library, user-friendly interface, and personalized playlists. Despite minor drawbacks, such as audio quality variance and download limitations, it remains a go-to platform for music enthusiasts.

I have been using Spotify for years and generally, I don't have issues with this service. Until I signed up for the Family Premium version, everything was working great...then out of nowhere they kicked every member of my family off the plan...these people live with me. When I resent them the link Spotify blocked them for a year so they can not re-connect. WTF! I paid extra money for up to 6 licenses to use and they dictate how and who can use them. In my honest opinion... if I pay extra for these licenses it should not matter who I share them with family or not. Their greed has resulted in me downgrading my plan to a single version. In your attempt to be greedy f*$#s you lost $$$ Good Job Spotify!

Spotify is a great podcast for those who want to listen to music on the go. For about $10 USD a month you can get the Spotify premium subscription. This subscription allows you to download songs, so you can listen to music in places where there's no service (airplane, rural area, sometimes office/school). Would recommend!

They could not care less about you unless you are a paying customer. Want to play a specific song on an album on the web browser? I hope not, because that feature has now been removed - after years of its accessibility. You simply get "shuffle mode", just like their pathetic app. No better way to push away potential customers than providing a crappy free (aka trial) experience.

I have used Spotify for a year loved it. I am looking to remove it now. They only play 1 or 2 songs now then bunch of commercials. They keep stopping my play list and replace it with their recommendations. Was a good music app not anymore

15 minute or so intervals you get a new person that has to read what was in the texts and then help. Went through 7 people before the double payment was rectified and my Playlist was retrieved. Noon to 830pm to be on that messaging system. Payoff, a higher bill per month. Where is your customer service?

We were given a gift voucher for a year to Spotify. The voucher was bought in the UK but we live in Switzerland. After spending time trying to redeem it, found out that we are unable to use it in Switzerland. How ridiculous is that? Supposed to be an international company and they should be in a position to transfer the funds. Very disappointing indeed.

Nice source of music and not just music. I can even listen to various podcasts with Spotify. Since Joe Rogan came here it has become more than just a music streaming platform for me.

Allen D. Was extremely helpful and an amazing person, I had problems with a promotion and billing and he was able to help me with fast replies, this man needs a raise amazing work and I'm pretty sure everytime i contact support i get picked up by him, always helpful! Thank you!

Spotify is my ultimate music companion. Its vast library of songs and personalized playlists cater to every mood and occasion. I appreciate the seamless integration across devices and the ability to discover new music through curated playlists and recommendations. The only downside is the occasional ad interruptions for free users.

So pleased with your incredible service. Due to it I can find any song I want! Premium version is almost perfect! Millions of thank you!

I just accidentally reloaded my Spotify, and what i saw disgusted me, i hate the home screen i liked the old one, and please make the lyrics tab show bigger lyrics again, i don't know why you would change that, i dont want to sit on the app the entire time to sing along to some songs when i could be doing hundreds of other things

Please …. The only place I can listen to hard rap and brown noise at the same time…. I love to make playlists, but I hate when people follow it I'm so scared of the public. I wish they didn't change the heart to a plus sign so I could love my songs instead of just plussing them. Also they never help discover new music that I like- it's always new music that I hate.

I love the app it's so cool to listen to music that's for free! I and all my friends have it! It's a must-have I insist you get it!

I do music everyday. I do playlists everyday. The new smart shuffle options sucks!, I can't see beforehand what I'm going to listen, at least I could see all the songs on enhance. There are artists that I really don't care about so delete beforehand. Their recommended songs section sucks too. They are constantly repeating songs there. Hey Stupid Spotify engineers, how about a button that says "DON'T PLAY OR RECOMMEND THAT SONG EVER AGAIN IN MY LIFE BECAUSE IT REALLY SUCKS! You tube has a button that saids "NOT INTERESTED" and guess what...You'll never see that video ever again. And make it easy, Don't make me go all the way to the artists profile and hide the song, like you can do, IN FACT! I had hidden songs that will still play or be on the recommended section. Spotify is not a good app for listeners that are constantly working on playlists, and looking for new music. Thinking of cancelling membership!