All of my 21 Family tapes from my childhood are gone forever thanks to them. My heart is broken. From about 1989 to 2008. The day I was brought home from the hospital. My first birthday. The day I graduated highschool. Videos of my grandfather who passed away when I was 10. Gone forever. They mail their stuff back to you like it's trash apparently because it went missing in the mail and has been missing for 6 months
I can't believe the wonderful job Southtree did converting my cassettes to CD. These cassettes are over 30 years old, and now on CD, they sound so clear and crisp. Thank You so much for a great job. I would recommend your company to anyone.
First LegacyBox delivered my "memories" a month late. When I opened up the thumb drive I discovered that it was another family's digitized movies. When I called LegacyBox to inquire about what happened, they customer service rep was pathetic. LegacyBox had no record of where my thumb drive of my digitized movies had gone, and worse yet, no concern or acknowledgement that they had breached my and this other customer's privacy. I had to push for a reimbursement and for them to process my original order, it took the barely educated customer rep to do so. To add insult to injury, LegacyBox has still not A) delivered my original order and B) explained what happened. DO NOT INTRUST LEGACYBOX WITH ANY IMPORTANT CONTENT.
If you want to lose your precious family memories and give them money, then go for it. Otherwise, use ANYONE else. They lose your stuff, then refuse to continue communicating with you and never offer a refund. They are a sham and should not be allowed to continue business. How could they possibly lose so many people's items?!?!? WTF.
Update 2/22: After I filed with the local BBB, I didn't hear anything for a while. Suddenly the date that Southtree/Legacybox was due to respond - they found my items. I have no idea where they were or how they lost them, but they were not with FedEx, they were at their facility. I received my original items back and the conversion files. I am so, so thankful to have my items back. Do not let up on them if they lose your items. They did a nice job converting the items, but the whole rigamarole of losing my items, denying knowledge of where they were, etc. I wouldn't trust them with my items in the future, but they did get my stuff back.
Tip for consumers: Make copies of your items before sending them in if at all possible. Be sure to barcode everything and keep notes of your transaction.
I sent some priceless 8mm films for conversion - had a concern the first time that they were not done properly, they re- ran them and I was pleased with the results. Turnaround time was very reasonable.
I had many videos to convert to DVD. There was only 1 video that for some reason didn't transfer in its entirety. I called and they had me ship the VCR back to them (free of charge, I might add---nice!) for a senior tech to re-transfer. The DVD came back in no time and it was perfect. I would, and have, highly recommended their service. Thanks!!
I sent my VHS tape with memories from my childhood (my only copy). They sent my order through FedEx and I never received it. I emailed to get help and they just said "sorry for the inconvenience there's nothing we can do, contact FedEx". I contacted FedEx and they said they sent it using a 3rd party, USPS. I never could track the package and now I'm out my money as well as my family films. I will never use this service again.
This is a great company i had purchased 3 coupons through groupon and they were fast, efficient, and kept me updated on the process till they were returned to me. I have also purchased additional packages and got the same great service. I would recommend to anyone. R. Mackey
I wanted to find a way to transfer my home movies from VHS to DVD. I came across Southtree on facebook and decided to take a chance. I was nervous at first, these are treasures of the heart. I sent in 20 tapes and with in a couple of weeks I recieved all my tapes back and all of the DVDs. Great quality, great work. I'm so happy and now gathering my next load of tapes to send in. I would recommend Southtree to anyone who wants to have their memories saved to dvd. Thank you Southtree!!
I saw their ad on Facebook and decided to give it a try. I had many family VHS tapes that I couldn't watch because I no longer have a VCR (and I wanted to get rid of the bulky tapes). I sent them to Southtree for conversion to DVD. They confirmed delivery and then sent an email every time they made progress. The original message said about 5 weeks but everything was returned in 3. The CD's were labeled the same way that I did on the VHS. And they are perfect. I am so happy I did this and do not hesitate to recommend Southtree for your precious memories.
Boy, am I glad I read the reviews on your service. I have camcorder tapes of my family I wanted to have converted to dvd's. You LOST picture and video memories of family that CANNOT be replaced!! SHAME on you for continuing to advertise your services.
I heard about Southtree through Groupon and jumped all over the opportunity because I had been wanting to convert our 3mm tapes for years. We could not watch any of our videos because our video recorder broke and I don't even think they make that type anymore. Using Southtree was so easy! Their website walks you clearly through all your options and makes it so easy to just package everything up and send it off. And I forgot that I get all my originals back too, which is great "just in case". I received my DVDs back sooner than I thought and just before Christmas. They look great and the cost was definitely reasonable. Years after taking these videos, this past Christmas was filled with so much laughter as we sat around watching videos of the kids when they were young!! We were in tears! So pleased!
Don't hesitate to send your memories to this company . I have to admit I was. So the first time I sent only three and was very pleased . The second time I sent 10 without hesitation and again pleased. I was kept informed from the day they received them to the day they were shipped back to me.
Thank you south tree for the memories I thought were lost forever
I cannot praise this company enough! I had several videos of my parents to distribute to my siblings. I tried to make copies at home, but the experience was way too painful. I wanted a company who would treat my family keepsakes like they were their own and that's what I found with Southtree. Yes, I was worried sending my videos and a audio recording and some slides that we couldn't view. I didn't want to send these precious items to different companies and then have to struggle to remember where and whom. Southtree did it all, VHS, audio, slides and more. All converted to digital on disc and a jump drive. Easy peasy.
I can't say enough about this company. From the time they got my order until the time I got the finished product, they kept me informed as to the progress. It was a little scary sending all your memories across country but they kept me updated during the whole process.I dio have a potential problem which needs time to verify, but the customer service department assured me that if there is a problem, they would take care of it whenever I find the time to watch everything. My next order is already there, and I know this because they e-mailed me when they received it! Highly Recommend!!!!
I am a big fan of Southtree transfer services. They have earned my confidence and respect by the way they care for their customers and the quality of the final product. I dont even mind that Im forever embarrassing myself on these old tapes; I feel good about Southtree and I do recommend them often. For comparison let me share my previous experience with a video transfer service that made me leery to repeat the process until Southtrees customer reviews convinced me to take another chance.
More than a few years back, I had one of my videos transferred onto a dvd by a service provided through a local drugstore. The process was long, and I was kept in the dark throughout the entire processI was not sure if my tape was lost or in a techs hands. My original video tape had a short blank spot followed by at least 30 minutes of additional footage. The service I used did not include this extra time on my dvd and cut the transfer as soon as it recognized a blank spot, there was no human involvement. I didnt feel this service cared one way or the other if they lost my video and didnt bother reaching out to me with my complaint.
To date I have had four orders of multi tape shipments transferred onto dvd by Southtree. First of all, they ask you to post onto their fb page what you are sending and they respond! Then every step of the way they email you about your material and inform you which part of production it is in. Then after shipment you immediately have a tracking number. They have great prices (many sales!) and they offer a variety of upgrades. Southtree amaze me on how fast they are able to process my orders. Soon I will be moving along to preserving my photographs.
As Im getting older, and there is not always a tomorrowIm happy to have found a service that I trust and finally get this long wanted process completed.
Was hesitant to ship all my unreplaceable VHS tapes but knew would have to have converted to DVD. Southtree was in touch via email from the day they received them. Kept us in the loop all the way thru the process. We got the DVD's back sooner than expected. Great job. Would recommend them to anyone in need of this type of service. Getting more VHS stuff together to send off. You won't regret using their services.
I am very satisfied with the DVD's made from old VHS tapes. Southtree kept me updated on the status from their receiving the VHS tapes to shipping and all steps in between. Peace of mind. Highly recommend Southtree.
I recently bought some groupons for Southtree. They save about 70% over retail Southtree prices. Their service and shipping was excellent and fast. I had the dvds and original films back in less than 3 weeks. I had about 1200' of 8mm and 120 35mm slides converted to DVD. When I first viewed the DVD I thought Southtree had neglected to properly focus their equipment. BUT, I was viewing it on a 4k 65" Samsung. I was so convinced it was not focused right, I got out my old projector and then played the original 8mm film. Turns out it was focused properly, but you just can't get that much data onto 8mm film. When I was watching on TV it was being enlarge at about 200x. The 35mm slides were pretty good, but I didn't think they were as good as what I can do with my Minolta Dimage IV slide scanner. I was correct. .I rescanned 4 of the 35mm slides I sent to them, and my images came out sharper and with better color than what Southtree delivered. But for someone that doesn't have a $600 slide scanner, southtree is a very good value (if using groupon). There are other companies that might produce a slightly better scan, but you will probably pay twice as much. BTW- I had southtree scan the slides because after I had all of my 8mm scanned, I still had value left on the groupon. I will scan the rest of my slides myself. In a nutshell, Southtree is a very good value if you have old films or slides and don't have the equipment or expertise to do it yourself. I have included 2 images. The more yellowish one is a full res closeup from Southtree. The other is a full res from my scanner. Even though southtree scanns at a higher resolution, my scan came out more clear.
Tip for consumers: look for groupon coupons.
They had one mistake on a transfer to DVD by not rewinding the tape before copying.but they were quick to resolve the issue and did an extra tape free of charge and waiving the shipping charges. They were quick to respond and I would recommend them without reserve.
I trusted them with the most precious videos I had. I laughed, cried and laughed even more! I watched people who are no longer with us and relived memories from 19 years ago. I can't thank you enough!
Kelly, the supervisor does not like African American or black people! I was laid off for no reason at all! I was on time from breaks and on time to work everyday. Kelly told the temp service I worked for that I was not a "team player!" If you are looking for employment there, you must look like you are an ad for ambercrombie and Fitch or gap. If not, you will be judged by your appearance and she will fire you for he say/she say. What a terrible experience!
I was extremely pleased with my order. They are very good at emailing updates on every step of the procedure. Which I appreciated. We have been watching our DVDs with joy! Weddings, baptism, Christmas, our son's sporting events of hockey, going away party. These are our memories that were lost to us. I'm very happy with Southtree's work. There is one thing I would have done differently. I wish we could have reviewed to VHS tapes to know exactly what was there. But we couldn't. Southtree did excellent work with what hey were given.
Photos and videos are priceless memories of our lives. Southtree made it possible not only to relive those memories but preserve them very well as well. The conversions from VHS to digital and audio cassette tape to digital were high quality; the videos did not show the usual signs of aging, and the music were as crisp as yesteryears'. They also keep you up to date as to the progress of your project and they do so interestingly, humorously and consistently. Southtree actually missed to convert two of the most important VHS tapes so I sent them back for conversion and they did so with no additional fee including shipping back and forth. I am very pleased with Southtree's service and will definitely strongly consider Southtree again once I have my hands on my trunkload of old photos, videos and music.
I was very pleased with the results I received from Southtree. I had about 40 old tapes of various formats. I was expecting 40 seperate CDs but was pleasantely surprised when they were delivered to me on one thumb drive. Awesome !!!!!!!!!! I am sending more to be digitized. It is the only way to go.
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