• South Beach Swimsuits

Overview

South Beach Swimsuits has a rating of 3.14 stars from 22 reviews, indicating that most customers are generally satisfied with their purchases. South Beach Swimsuits ranks 92nd among Swimwear sites.

What reviewers want you to know

Positive highlights

  • Customer service was very knowledgeable and friendly

Critical highlights

No critical highlights yet

How would you rate South Beach Swimsuits?
Top Positive Review

“Love this site”

Tom M.
9/30/16

Just found this super site. Definitely largest selection I have seen. I travel a lot so I am always in the market for a great suit. Great service... ordered suit with free shipping and still received it in two days.

Top Critical Review

“Terrible Customer Service”

Kristen N.
5/9/18

I will never buy from them. Over priced and cheap quality. Customer service is rude. Website is poor to navigate. They don't understand the importance of customer satisfaction nor quality control. Once they take your money they're not interested in keeping you as a customer.

Reviews (22)

Rating

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Other

Reviews that mention popular keywords

customer service (8)
Thumbnail of user tomm1164
5 reviews
3 helpful votes
September 30th, 2016

Just found this super site. Definitely largest selection I have seen. I travel a lot so I am always in the market for a great suit. Great service... ordered suit with free shipping and still received it in two days.

Thumbnail of user danieller21
2 reviews
2 helpful votes
April 28th, 2015

I just found this site and love it! Ordered my first suit on sale and saved a ton with the coupon they had this past weekend. Had to call in for size help and talked to Ali. She was very helpful. Can't wait to get my package!

Thumbnail of user kristenn22
1 review
0 helpful votes
May 9th, 2018

I will never buy from them. Over priced and cheap quality. Customer service is rude. Website is poor to navigate. They don't understand the importance of customer satisfaction nor quality control. Once they take your money they're not interested in keeping you as a customer.

Thumbnail of user gracem77
2 reviews
4 helpful votes
March 27th, 2017

So happy I found a site that sells suits for older women. Love my new Gottex. Customer service was very knowledgeable and friendly

Thumbnail of user caseys34
1 review
1 helpful vote
June 16th, 2016

At the prices and gorgeous pictures, I really expected top quality. Thank goodness my first and only buy was for two sale items. I can find the same quality at Walmart for about 4000% cheaper. Also, one item was misleading in it's description. I went back and double checked both the picture and the phrasing tomake sure the error wasn't mine. It should have been a single black bottom, but instead had print on the top. Save your money and let this place go out of business.

Thumbnail of user janem90
1 review
3 helpful votes
April 21st, 2016

I received a $80 bikini top for Christmas (2015) from my husband and forgot all about it. Now that it is approaching summer (April), I looked at it and decided that I would rather have something else. My husband called customer service and the person said "It is after our 30 day policy but we'll do an exchange as we are still selling this item". I promplty returned it but it was sent back, Ashley (the owner) claimed it was "tattered and worn". This is a complete lie as it is in perfect condition with tags and all. Disgusted by their lack of value in servicing their customers.

Thumbnail of user victorial20
Victoria L. – South Beach Swimsuits Rep

Hello, I am sorry for your dissatisfaction. As stated on our website, all items must be returned to us within 30 days from the ship date. This order was shipped on 12/16/15. Your husband did call and asked if we could do an exchange and he was informed that we could exchange the item if it was returned to us in new condition. When the item was returned to us 3 months after the return window for your order, the item did appear to be worn and wash. Unfortunately we do not accept items back that are not returned to us in perfect condition. Companies do have policies in place and do follow them! I am sorry you are unhappy with the fact we could not take back a worn item after 4 months.

Thumbnail of user bethanyj3
1 review
1 helpful vote
October 28th, 2015

I ordered a few swimsuits for my honeymoon and I wasn't sure on sizing so I called, and the lady I spoke with helped me choose the right size and even suggested a cover up that was perfect. My order came fast and everything fit great! Love this site!

Thumbnail of user vickyl8
2 reviews
3 helpful votes
April 28th, 2015

I love the swimsuits on this site! I got a vitamin a bikini and it was small so I had to exchange it for a different size. It was so easy to exchange and they got the new size to me within a few days of my request. Will definitely keep shopping :)

Thumbnail of user betsyc2
1 review
4 helpful votes
April 28th, 2015

I purchased a $90 bikini top in a bandeau style and purchased it in January. There is a 30 day back guarantee. Didn't get the chance to where the beautiful top until March. Within an hour of wearing it the side while you're bent and poked out the bottom. Contacted South Beach and they contact the designer who said this is normal wear and tear and not anything they can stand behind. $90 for top and I have a wire poking out within an hour. Poor defective product that they do not stand behind!

Thumbnail of user tiffanyn5
1 review
4 helpful votes
January 28th, 2015

Don't order anything from Southbeachswimsuits. Horrible customer service. I was double charged for my order and they keep denying it. I sent them my bank statements and they still say I was only charged once. I never got an apology for the inconvenience.

Thumbnail of user cathym35
1 review
3 helpful votes
February 13th, 2015

I bought a swim coverup from them. When I received it the sizing was way off and the
Item was so wrinkled up I couldn't wash or even iron the out. They were permanant!
Did not send it back but can't wear it. Way too expensive for quality of merchandise!
Won't buy again!

Thumbnail of user chelseaa10
5 reviews
2 helpful votes
April 29th, 2015

Did my summer shopping here. Best cover ups iv ever found. Also have cup sized suits. I have a DD cup and small bottom. Found Blush bikinis and they fit me sooooo great. Underwire for large bust and small bottoms for my bottom. Would recommend to all big bust girls for sure!

Thumbnail of user trishb2
2 reviews
2 helpful votes
October 30th, 2015

I have shopped here for years. They just launched a 50% off sale from sale items. I just got 4 Vitamin A suits for less then 150.00. Cant get a better deal then that! Love that they carry so many of the brands I am always looking for.

Tip for consumers:
Shop early. When they have these sales they seem to run out of stock fast.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michelleb66
1 review
4 helpful votes
August 11th, 2014

Horrible horrible horrible customer service. I am from the largest customer service based city in the country and it is terrible that this company is still in business. I unfortunately did not read other reviews as they are plenty of dissatisfied customers out there a out them. Make sure you will fit in the tops of their swimsuits as their size chart for the bust doesn't fit woman who are larger than. A size B or has had cosmetic surgery. Buyer beware and the employees work there are far from helpful on the situation.

Thumbnail of user barbarah27
1 review
4 helpful votes
October 14th, 2013

Their return policy if horrible. Because my return was late they issued a store credit for less than I paid. Then I was insulted even more when they said my remaining store credit of $175.20 was about to expire. I enjoy the experience of purchasing online. This site is a rip off and would not recommend to anyone. With the few times I've purchased from this site, shipping was always extremely slow. This site gives online purchasing a bad name.

Thumbnail of user robinr3
2 reviews
13 helpful votes
June 22nd, 2011

I ordered 2 swimsuits seperatly about a week apart. I received the first one and when it didn't work out I immediately sent it back and ordered a replacement as there was a 25% off coupon to use that week. The second suit didn't work out so I sent it back as well. They received both swimsuits over 2 weeks ago and I haven't received a refund for either. When I called to inquire as to when I would receive it the woman told me "within one billing cycle". I asked what that meant and she said "up to 30 days"! I wanted to order a new suit to replace these but as of now I have over $250 in swimsuits that I don't actually possess. When I tried to tell the woman I needed to order a new suit soon and asked if I could expedite the return process, she told me I had to re-order a new suit and THEN they would refund me my money that day. I don't wish to do business with them anymore as a result. I'm still waiting for my refund.

Thumbnail of user samw91
1 review
1 helpful vote
October 28th, 2015

Shipping was quick and the suit was as pictured on the site. I already see new ones that I want to buy for next season...

Thumbnail of user christinah27
1 review
1 helpful vote
January 30th, 2015

Great customer service Love my shorts. Got it in 2 days. Will order more!

Thumbnail of user fedupf1
2 reviews
4 helpful votes
December 30th, 2010

One of the items that I purchased from southbeachswimsuits was defective in that the pattern was noticeably crooked. I would only expect the best workmanship for a swim bottom which cost me $56. I was open to come to a compromise with the company instead of paying for shipping to have the item exchanged (both ways apparently). So rather than paying for 2 extra shipping, i would consider a discounted price and keep the item. I spoke with one of the supervisors/managers and sent her pictures that showed the defect. She even agreed that the print was crooked on the swim bottom. She agreed to give me a %15 discount on top of the $10 discount for making my first purchase on their site. However, she took the $10 back from me, and then I find out that they are giving %15 off to everyone. So basically I did not get compensated for the defect. I called her back to explain that she really didn't do anything for me and she just blew me off. I don't really care anymore, except she made it easy for me to never do business with them again. They don't understand the importance of customer satisfaction nor quality control. Once they take your money they're not interested in keeping you as a customer. They should really take notes from Zappos.com. If anyone is reading this, you should buy all your swimwear at Zappos.com because they provide FREE shipping both ways, no taxes and they will get it to you overnight with the best customer service you will ever experience, not to mention quality control. If I sold someone an item less than perfect I would be embarrassed, but southbeachswimsuits do not seem to care much at all.

Thumbnail of user tarab2
1 review
1 helpful vote
December 8th, 2011

I had the best shopping experience at southbeachswimsuits.com. They got me my suit fast and I love it. I did have to exchange one item, and had to pay the shipping back to them, but they did ship me my exchange for free. I have had to do this with many other site I shop at like banana republic. I would def recommend southbeachswimsuits.com to any of my friends. They have the largest selection of the best designers out there!

Thumbnail of user susank14
1 review
2 helpful votes
September 2nd, 2011

I bought a Vix bikini on Aug 27th and it was here on Sep 1st from Connecticut to Hawaii. I got it for 25% off with a promo code + free shipping and they even provided a tracking number. I would definitely recommend this website for their great customer service, fast shipping, and great selection of high quality designer swimsuits.

Thumbnail of user ashleyg
3 reviews
40 helpful votes
January 22nd, 2010

This site has the best selection of the BEST designers ever. They have great women working for them! They helped me find the perfect suit, and had it to me in 3 days for my honeymoon. Check them out...

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From the business

Shop South Beach Swimsuits for the best in designer swimwear. We have boutique swimwear that covers you from head to toe with one piece swimsuits, bikini's, resort wear, sandals, floats, mastectomy swimsuits, maternity swimsuits, kids swimwear and Tank...

Company Representative

Thumbnail of user victorial20
Victoria L.

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