Soccer.com

I ordered some soccer shoes. They were on backorder > 1 mo which made me question validity of site. I then found reviews with length of backorder as very common complaint. Do a mont goes by, then my backorder gets pushed back another month and a half. When I emailed to complain and cancel, the customer service rep had the nerve the "mansplain" what backorder means. As the line goes in Office Space goes — Soccer.com "can you tell me what you do here?" If you don't have inventory, or efficient shipping, or good customer service, what do you do here?

I placed an order Dec.21, it was supposed to be shipped out the 22 of December. I figured holiday season,Christmas is a few days away it will take some time to ship. I have been calling, emailing everything! Just to find out they are not sure what they have in stock! I received a email in regards to me choosing a do size, when I made the call to them to choose a different size the representative said she don't see ANY sizes available. I just went back on Soccer.com and see 4 sizes available! They are a lie, a cheat, and bad business! If I was able to give a negative star, I would have! Horrible customer service and an all around horrible experience! Now I have to wait to see if they can find the shoes or find my money to get a refund!

Ordered cleats that said were in stock and would ship same day. Great we needed them asap, but that wasn't the case. It took over a week, shipping was slow and they definitely didn't ship them the same day. Tried to contact customer service but never received any response. Never again. I'll order from a more reliable place next time. I left a negative review on their site but they rejected it because it "didn't meet their criteria". So they are dishonest too.

So the company has two choices:
Option #1:
Pay better wages and hire more workers. Orders will be filled in a timely manner.
Option #2:
Don't let your huge profits slip- delay the deliverables by weeks after orders are taken. Let children go to games with no jerseys for weeks after orders are placed. Drink more rationalization.

This is by far the worst company I have ever dealt with for uniforms. My son's club has a contract and has to use this company and it is very unfortunate. Not only were his uniforms 3 weeks late, they continuously lied over the phone about how they were shipping them that day, overnight… nothing was resolved until we spoke to a manager. His uniforms finally arrived today and they are missing the shorts and the vinyl used for the numbers is extremely stiff. I am more than over dealing with this company and I will never use them for personal purchases.

ABSOLUTELY horrible service. Do not order if you can help from this company. Completely dishonest. Sizes ordered were not sent and they refused to help the situation other than refund shipping which is honestly a bit antiquated these days that I even had to pay for shipping.

I ordered my daughters uniform on July 29 and as of today, September 6, I still haven't received it. I get bombarded with automated emails to buy more stuff but they don't even send what I purchased and it took them over a week to respond to a customer service email I sent. I would NEVER purchase from them again unless required by our league. One of the worst companies I've purchased anything from.

It took them almost 2 months to ship my son's Jersey and that was after I called five times to inquire about the delayed shipment. Finally I was told because the customer service representative was feeling in a good mood he would expedite the shipping. We received the jersey, my kid wore it for a few hours, and one of the numbers began peeling. We still haven't received the shorts and socks we ordered 2 months ago. They refused to refund my money but said they would ship a new jersey. At this rate, the new jersey will arrive after the end of the season.

Soccer.com is still in Stone Age. It takes them over 8 days to ship the goods in their inventories. Amazon ships same day for comparison.

Their website says there's a 30 day return policy but that is absolutely not true! I tried to cancel an order 3 hours after ordering it (since there would be a 6 week delay) and they wouldn't cancel it. I told them that I would just return it when it comes in. They said they wouldn't take a return. Customer service was not helpful at all. Save yourself some time and money and go somewhere else anywhere else!

We have been waiting almost 2 months for my childs uniforms. I have called and they can not give me any information. All they could tell me is sorry for the delay. We ordered july 21 and it is now September 18 and still nothing. Website states will ship on Aug 31 and arrive September 15. My sons season started September 10 and can not play because of this. I understand staffing and everything but cut off orders if you can not full fill the current orders.

My sons soccer league chose this company to distribute their soccer uniforms. I ordered the day I received the email and over two weeks passed and no uniforms have arrived. Both of my children have now had to sit their first games out due to the company negligence. I have spoken to customer service and they lied and stated it would be here days ago and status still shows submitted on the site. Totally over priced awful customer service and awful products. Be warned do NOT spend a dime with this company.

I have been using soccer.com for at least a decade for my kids multiple cleats, uniforms and gear. I just bought my husband some cleats and they were too narrow so I went to return them. Had to pay for the shipping myself and they even said in small writing "if there is a shipping label with product they would deduct that from your return. Well I didn't have a label so it really made bo difference since either way I would have to pay for the shipping. I looked at my refund and they deducted the amount anyway! Won't be using soccer.com ever again. Too many reputable and fair companies out there to purchase these items from. Too bad. It's just not the same.

We ordered my daughter's soccer uniforms more than 8 weeks before her season started. We were to receive the order August 8th after placing the order July 7th. Here we are a month past the shipping date and nothing! We spent over $325 with this company. I have called & emailed weekly and have not gotten anywhere with this disgrace of a company. This is a racket and maybe arguably fraud!

Well this is a really crappy scam. I'm told I just order a set, adidas doesn't give any details on age for sizing of a kindergartener. I trust the program my son is joining, and that I can return wrong sizes. Apparently it's customized, which I have no idea as this is brand new to me. After $150 on a youth medium, the youth small and now youth YXS, maybe I finally got it right. No details period on what a YXS is even sized. And can't return. Great set up there for first time parents with kids joining soccer programs in kindergarten. For first timers, we're not going to have a clue on sizes or anything so why have customized clothing we can't return? Come on. At least offer details for boys 5-6 in kindergarten for sizing to prevent this. It sucks. We're on one income at the moment and people don't always have a hundred dollars to waste. I lost $100 I didn't have right now, and guess my son can wear those in 7 years. Sigh.

I ordered an arsenal top from here it came damaged and they said I could get £4 off my next order if I brought two more tops. I just wanted a top that wasn't damaged or my money back still waiting to this day. If you write a bad review on the site they just take it down..

I ordered my son's uniform THREE months ago, and it's STILL in shipment. I think they're using a bicycle to do deliveries. This is after it took two full month to even get around to shipping it! I can't imagine how this company is still in existence. I hope to God the uniform is the correct size (also super weird measurements on their site, so I can't be sure we got them correct in the first place), and that the uniform is not damaged somehow. I tried emailing for a ship date, and they ignored the first email for a month. I emailed again, and two weeks later got a generic response that they have high volumes. Yes, so don't take on orders you can't get out in time! One of the worst companies I've had to encounter.

I have order, multiple times just because it is what the club required.
My order did not have all the items and I called them and they said they will sip it right away next day delivery two weeks later nothing, order still processing I called back and they said the order is in place keep checking my order was place July 3 2023 it is August 17 2023 and still waiting. Why they promise and they don't delivery?
It is not free.
My order is over $1,200 Dollars
My kid is already have games. So please delivery what you promise or agreed to it.

I purchased the phantom GX and at first they said I didn't pay for them so I called my bank and they said they had took the money then I call soccer.com and they say they haven't then I told them what my bank has said then it's all sunshine and rainbows and apparently all of a sudden I have fast forward a day later they cancel the order terrible company. Every time I have ordered here there has been a problem I don't recommend it for anyone.

We've ordered our children's soccer uniforms from Soccer.com for 10 years. There has never been a positive experience. The shipping is usually delayed. Customer service employees are not empowered to help customers. I wish we could buy the uniforms somewhere else. Also, what's up with the marketing loyalty program - I think it best you turn it off - I've been a Gold Goal Club member for 10 years and spent thousands of dollars - why don't I ever qualify for free expedited shipping?

After reading numerous negative reviews, I was skeptical about ordering from soccer.com. However, they exceeded my expectations. Jerseys arrived a week before the estimated delivery.
I also really like how they packaged the items. Will definitely purchase from soccer.com in the future.

Buyer beware. This definitely applies to Soccer.com. I do not recommend using them at all and will not ever again.
I purchased products from them (Short, shorts and socks) based on the date that was shown at checkout. That date was changed on me later, which would not work for me, I asked to cancel that order and they would not. They even stopped responding to my emails.
Then billed me for the last pair of socks and never sent them to me.
I normally do not like to write people's names in here but based on my experience with Catherine and Octavio, I will NEVER purchase from them again solely based on lack of service.
As a higher up, if they were to read this (doubt it), I would take note. I have 3 kids that play competitive and we go through a total of approx 12 sets of cleats a year and etc equipment. After this experience, I will not ever use Soccer.com again. While I would be a small fish to this company, it will at least be money lost to them.
Again, buyer beware if you go through Soccer.com

After looking at the many negative reviews, I was skeptical at ordering from them. After looking st the incredible sales that saved me over 70$ I decided to order. While my cleats came a week later than I was told, Dana responded to my email within 10 minutes of sending it so I did not experience the terrible customer service many talked about. Overall, the prices are defiantly worth the late shipping. If getting the cleats early is necessary, go to a store and stop complaining about when ur order will come because problems can occur!