ShopCJ

We ordered a 5 pc Bella Casa bed sheet set in June. To our surprise we received a different print from what we ordered. There were number of calls made to the customer to have the exchange done, but to no avail. I have made about 15 calls till today.

The customer care executive today i spoke put me on hold for 15 mins and I finally had to disconnect the call.

One of the most pathetic unprofessional online site.

I ordered product from shop CJ it was going to be delivered on the given date but due to I was not available I rescheduled the delivery date but it was not delivered to me at all apart from this I was continuously taking the update of the delivery status and given complaint also about it but no response. Bad service I do not like to give 1 star also.

I placed Order No. ************** with shopcj.com on 20 March 2016. To my surprise, the product has missing items (It was cream pack for ladies) and did not have exact items as shown and advertised in their regular TV ads when the packet was delivered to me on 22 March 2016. I called ShopCJ customer care number *******1860 to complain about this on 22 March 2016 itself, the day I got product from them.

Faulty product not picked up

I was assured that my matter will be looked into. I even spoke to one Nadim Akram from shopcj.com customer care team at phone No. *******1860 on 16 April 2016 who assured that the faulty packet will be picked up from my residence in Munirka, New Delhi within two days and my full payment of Rs. 1088 refunded to me within a week.

Bad customer service

But showing utter disregard to customer concerns and displaying professional misbehavior, they did not honor their own commitment. They did not pick up the product nor did they refund my money till date, more than 45 days later after the delivery of faulty product by Shop CJ to me.

Not resolving phone complaints

I have called Shop CJ customer care more than 30 times in last 45 days but they have not refunded the payment to me till date nor did they pick up the faulty product from my residence.

Not resolving contain on Emails

I have even written several complaints to them on their official mail ID: *******@shopcj.com but to no avail. They have cheated me of my money.

I had similar problem with Home Shop 18 where I placed order No. ******* for Roti Maker which I returned to Home Shop 18. They promptly sent me check for Rs. 110 as refund for courier cost and also promptly sent me another cheque of Rs 1098 as refund for my product cost. My grievance with Home Shop 18 was resolved within 15 days and I got my full payment back from Home Shop 18.

There is one of my friends, K. K. Kadam who placed order No. ******* for a phone project with www.shopclues.com. He found some fault in the product, he complained of this on the next day, i. E. on Monday, 02 May 2016 to Shop Clues. They refunded his full amount within 02 hours of lodging the complaint, and Shop Clues messaged him more than 10 times same day on his mobile regarding his successful refund.

On the contrary, my experience with Shop CJ is VERY BAD.
So, I would give 08 marks on 10 to Home Shop 18 and Shop Clues (Excellent) and just 02 marks on 10 (VERY POOR) rating to Shop CJ.

Shop CJ has cheated me of Rs. 1088 but I will not let the issue die like this. I will tell people on multiple digital forums about their poor service and also plan to lodge a formal complaint against Shop CJ at Consumer Forum (Jaago Grahak Jaago).

I ordered a pack of 5 kurta from shop cj. However, one of the kurta had literal colour paints which is used for drawing on it. The floral pattern was fully painted with it and when I washed them, it all started to get removed. When I complained, at first they ignored then said that they couldn't replace it. I mean so low graded products and services that one can't describe. They don't even know how to treat customers. I had a really bad experience and this happened not only once but thrice.

I ordered denim pants combo of very inferior quality, in place of buttons and pockets, there are prints, leggings look like thin stockings, size also not what we ordered, customer care person responded rudely when asked for refund, really bad on part of them

I purchased copper bottle with 2 glasses. However the finishing of the product was not good, so i returned the order in lieu of that i received the coupon code but i am enable to redeem the same as all the customer care number and email are not working. Kindly advise how do i redeem the coupon.
Preeti

I bought kurtis they delivered it within 2 days but the material is so poor and then they said that the material quality related issue products will not be taken back. After so lon of not picking up the phone calls they finally agreed of getting their product back but its been 18 days they have not picked up the kurtis. Never buy anything from this site you ll get the worst quality.

One of the devilry boy asked my ATM Details when i deny him to give the details he abused me. When i called to customer care they put me on hold only.

I would suggest to all Please do not purchase anything from this fake site.

I have ordered a Lotus white glow Skin care kit vide order no *******899 dt 29. 04. 18 but it is very regretted that firm has not delivered the Lip shed which is one of Free Item along with Kit, and also not properly respond on complain

Worst online company, harnessing customers for their refunds. Pathetic customer service, you need to be very patience if u want to connect with them as your call will connect after no of calls n than it will put on hold for more than 15 minute so that customer will automatically disconnect call

It's a fraud site. Customer care is very rude. Products are nothing as shown In the tv. Never purchase from this site.

I ordered Kitchen combo set & they will take order after 10 days customer care will call us & told that due to unavailability of stock. So why you taking order if product is not available. Very disappointed. Never purchase. Fake discount offer.

I have ordered jewellery from Shop cj. They took 7-10 days for delivery, but the product was very poor in quality. Stones were missing. I requested to return it but their customer care guy said they can't take it but exchange it. I said ok exchange it but again I got the defective product and again asked them to take it back and return my money. Its been more than 13 day, no one has come to pick up. They lost all my trust. Very unprofessional behaviour. I wish i could have see their negative review before I ordered.

I don't understand which type of policy is this? If customer doesn't want d exchange product then will d company not give back d customer's money. What bull$#*! process does SHOP CJ follow.

No company has any right to block customer's money. If customer is not satisfy with d product and wants to return back d product then customer has complete right to get their hard earned

Horrible place to buy. They only have poor quality products & don't provide return based on quality. They don't even know or understand what quality is! Bought this 6+6 dish set which has open welding joints inside. It will cut your fingers when you clean the dish. When I complained, they refused to take it back! JUST STAY AWAY FROM THIS CHANNEL AND WEBSITE.

Product color is different even they did not check products of the customers as per order of the Invoice. Order is mentioned in the Invoice correct but received order color is different. Very Bad service...

If this site had the option of rating 0 I would have rated Star cj 0.
When I orderd a product they gave *******7008 for answering any queries.
After the product arrived I did not like the quality and so wanted to return it so I called on the above mentioned number but they did not connect even after trying many times.
And when you somehow connect to them and tell to return they make excuses.
Firstly they give number which doesn't connect and when you somehow connect through another number they make excuses of policies.
They are trying to dupe customers by giving wrong numbers.

I hv brought 44pieces of dinner set and i got it on 26th June 2018 by courier and within 15 minutes i have called to shopcj team about the damage in product and thn i hv started calling and mailing too but since 3 months i am not getting any genuine answer as well as not getting my payment. Everytime they are sending reply on my mail that " You will get the refund amount within 7 to 10 working days" this line has completed almost 3months and now i am frustreted because they are not giving me my amount back and without any clearance they have sended me gift coupon detail yoday on 20th Sep. 2018.

Its really worst...

Worst shopping site as they are not sending all products as shown. In my biotech kit in gold facial kit one pouch is missing and not even ready to change it

I was ordered something and i got another think. When i called to the customer care they told me that due to server issue we cannot help you. Last three days i am calling them and they telling me same that Still server issue is continuing.

I had to return the kurthis as the size is not correct, so I have to exchange, I have been calling shop cj every day they are taking the complaint but none of them are coming to take the Kurthies back, fed up of calling them every day and have to tell full details like address, phone no, order no every time when ever I call, fed up

I bought a cloth dryer for Rs
2200.it was of damn low quality. I called them to pick it up for return but they r befooling continuesly. Dey says u l get a call. We get it. Tel our complaint nu den there is no response frm their side. It's more than 15 days they r nt responding... I hv been doing online shopping frm a vry long time but I must say shop. Cj is worst... Don't buy any thing frm them ever... it is stupidity to waste ur time n money.

I order the shirts and they were low quality asking for return there is no response at all. They are not responding at all stupid