• ShopBedding

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Overview

ShopBedding has a rating of 1.67 stars from 15 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ShopBedding most frequently mention customer service problems. ShopBedding ranks 126th among Bedding sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • This is the poorest customer service I have ever experienced.
How would you rate ShopBedding?
Top Positive Review

“My NUMEROUS Experiences”

Karen S.
3/7/20

Over the past year I've ordered satin pillowcases (w/hidden zipper) in various colors & sizes at least 7 timesbut recalling those I ordered as gifts, it might actually be 10 times. I'm surprised to read the negative reviews, since I found orders were easy to place, shipping was fast & customer service was all I could ask foractually more, since they contacted me in order to rectify a problem I mentioned in a previous (positive) review. That was a broken zipper after washing. (*Be certain to close zippers & follow washing instructions). Without any additional questions, a replacement king size pillowcase was sent to & received by me within a week. These satin cases work great for protecting hair styles & help to prevent hair loss for anyone with thinning hair or those confined to bed for extended time. I have complete confidence in this company & have (& will continue to) recommended it to family & friends. Hopefully, naysayers will give them another try. This is my FAVORITE satin pillowcase shopping site: best color choices, products are as seen, prices are extremely reasonable, shipping is fast & I found customer service to be high above average.

Top Critical Review

“This is STILL the worst customer service in all my life, including getting physically assaulted.”

Kwon X.
10/1/20

Which is absolutely none. After the first dumpster fire of an ordeal I had with this ShopBedding sham, I decided, against my better judgment, to give it a second attempt for the benefit of the doubt. Customer service had "guaranteed" a better experience after I regaled them with the last time I waited 4 years and several promised refunds for an order AND a replacement order that NEVER CAME. I'd obviously give zero stars if remotely possible.

Reviews (15)

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Reviews that mention popular keywords

customer service (10)
Thumbnail of user kwonx
7 reviews
22 helpful votes
October 1st, 2020

Which is absolutely none. After the first dumpster fire of an ordeal I had with this ShopBedding sham, I decided, against my better judgment, to give it a second attempt for the benefit of the doubt. Customer service had "guaranteed" a better experience after I regaled them with the last time I waited 4 years and several promised refunds for an order AND a replacement order that NEVER CAME.

I'd obviously give zero stars if remotely possible.

Tip for consumers:
As I've said previously, you're STILL better off spending your money betting on illegal dog fights or underground toddler boxing; at least then you have a chance to see a return on your investments.

Service
Value
Shipping
Returns
Quality
Thumbnail of user judye68
1 review
2 helpful votes
October 25th, 2019

I placed an order on a Sunday, paying $19.95 for 2-day air shipping but didn't receive the merchandise (2 pillowcases) until Friday. Customer service wouldn't refund my shipping because the company "had a holiday" on Monday and Tuesday. I finally settled for a $10.00 refund. Not good.

Thumbnail of user cpagetl
1 review
4 helpful votes
May 17th, 2018

Placed my order on Monday. On Tuesday, got an email saying to call customer service. The rep said my address had been flagged as "fraudulent" (?) and asked me to verify it. I did so, and later that day received a message that my order had been "shipped", though when I checked the tracking it showed that the parcel had not been tendered to UPS... a label had been created only. Now on Thursday I receive an email asking me to call customer service. The same rep answers, says my address was flagged as "fraudulent" and again, I verified it. Maybe we can go on and on like this forever? I wish I had never ordered from this ridiculous company.

Thumbnail of user terryh54
1 review
2 helpful votes
December 11th, 2014

Don't buy from them. My valances came and they smell. I should have known better when I couldn't get answers from the reps on the exact sizes. I will buy all my curtains from Country Curtains, what wonderful service and the curtains are beautiful and made in America too!

Thumbnail of user kwonl
1 review
3 helpful votes
January 20th, 2017

I placed an order for two satin pillow cases, which were nowhere near being out of stock, at the time. As I inquired about the delivery, which I was informed was shipped, it never arrived. When I inquired about this a second time, I was assured I could get my money back, which never happened. I placed another order for an additional item, just to double check as to whether or not it was just bad luck with the mail system. The second package never arrived, nor did I receive a refund or any assistance with the matter.

I have been "waiting" on this "company" to follow through since 2013.

Tip for consumers:
You're better off spending your money betting on illegal dog fights; at least then you have a chance to see a return on your investment.

Thumbnail of user suem40
1 review
5 helpful votes
March 11th, 2014

I received the wrong item. There was no shipping receipt or packing slip in the box. After repeated calls and email, I have yet to receive information regarding returning the item. At this point, I do not trust this company to properly handle my refund. I will never purchase anything from this online store again. This is the poorest customer service I have ever experienced.

Thumbnail of user angieo2
1 review
3 helpful votes
June 12th, 2014

I placed an order in January and was told all my items were in stock, only to receive it to find half the items were on "back order" - now 6 months later I'm still calling to find out when my items will be in stock. I called only to get the same answer- they are out of stock. So I have a mixed matched bedding set at home for 6 months so I settled on another color I think will go ok. The phone representative tells me it is in stock. So, the next day I get an email to find out that color is out of stock now! I seriously do not know how they keep their business running. Another complaint I have is their customer help line has the hours of 10-5pm EST. I live in EST and will call up until 11:00 am and they still have not switched their answering machine off to take calls. This has happened more than twice!

Thumbnail of user geniek1
1 review
3 helpful votes
February 21st, 2013

Terrible customer service!

We purchased 8 panels total (4 panels in each package). The panels were all significantly darker and shorter than as advertised on the website. Because the cost shipping both packages back was too much, we decided to return just one package.

We received a set of return instructions with the orders, so we followed them when we returned the panels the next day. However, it's been more than two weeks since they received our return as confirmed by the tracking number, but we still have not gotten our refund. During the two weeks, we have been in contact with them through multiple emails as well. Only when we called them did we get any helpful response. Apparently, the address -they- told us to ship the return package to in the instructions is different from their address! At first they implied it was our fault for shipping the package to the wrong place, but we had copies of their instructions. They told us to call back in the morning so they can contact their supplier and we still do not have our refund.

Thumbnail of user rb11
1 review
5 helpful votes
August 1st, 2011

I had a horrible experience with shopbedding.com. I placed an order for a bed skirt over two weeks ago and still had not received it, so I sent an email to customer service a few days ago, with no response. After a lengthy phone call with a very unprofessional customer service agent today, I was told the item is on back-order for at least six weeks (which is very strange considering it's still listed as "in stock" on their website). I'm very disappointed and will never order from them again. Do not waste your time!

Thumbnail of user lindab55
2 reviews
3 helpful votes
September 20th, 2013

The items sent were nice. However, out of three items, one was the wrong size. Customer service could not be reached by telephone or email to correct the problem. I turned it over to Paypal to, hopefully, get it resolved.

Thumbnail of user cja3
1 review
3 helpful votes
February 13th, 2012

BAD customer service. Snotty responses to incorrect order. Will NEVER order from this company again.

Thumbnail of user asunm
1 review
2 helpful votes
April 20th, 2009

Poor quality Merchadise - Do not buy from this people on-line - I bought 18 set of sheets 180 count for my rental house. I was very disappointed when I got the merchandise. The sheets do not have a tag that said if they are 180 count, 130 count, 50% polyester... etc. So It is hard to know if they sent me what I purchased or something else. The sheets are very, very thin. On top of that the flat sheet, the fitted sheet and the pillow cases have different fabrics so the sets look very funny. Compare with my older 180 count sheets that I had been using for the last 5 years, this new ones are thiner and have poor quality. I spent more that $500 on them and I really regreted. Do not buy any merchandise from this people. I talk to the supervisor and he did not give any good explanation.

Thumbnail of user karens1303
1 review
0 helpful votes
March 7th, 2020

Over the past year I've ordered satin pillowcases (w/hidden zipper) in various colors & sizes at least 7 timesbut recalling those I ordered as gifts, it might actually be 10 times. I'm surprised to read the negative reviews, since I found orders were easy to place, shipping was fast & customer service was all I could ask foractually more, since they contacted me in order to rectify a problem I mentioned in a previous (positive) review. That was a broken zipper after washing. (*Be certain to close zippers & follow washing instructions). Without any additional questions, a replacement king size pillowcase was sent to & received by me within a week. These satin cases work great for protecting hair styles & help to prevent hair loss for anyone with thinning hair or those confined to bed for extended time. I have complete confidence in this company & have (& will continue to) recommended it to family & friends. Hopefully, naysayers will give them another try. This is my FAVORITE satin pillowcase shopping site: best color choices, products are as seen, prices are extremely reasonable, shipping is fast & I found customer service to be high above average.

Thumbnail of user customern
1 review
3 helpful votes
April 21st, 2010

I placed an order and the website didn't take the order correctly. It was difficult to get the customer service people to respond. I exchanged it and has to pay shipping both ways. The price of the new item was higher and not identified on the website. They gave me no satisfaction.

Thumbnail of user solm31
1 review
0 helpful votes
May 16th, 2017

Package arrived 2 days after i placed the order. We're in the middle of a snowstorm but the packaging was secure and the product was protected well. I opened it immediately and put it on the bed -- it is perfect. I saw another review mention that it was wrinkly, but it's meant to be a little bunched up and whimsical. It is light and airy, not stuffy, and you can also put this in the washer and dryer, or iron it if so desired. I also got two of the pillow shams so no matter what comforter is on the bed it's all tied together beautifully. Tip -- make sure to measure the height from the top of the box spring to the ground. This product comes in 14,18, or a 21 inch drop, so get the correct one for your bed!

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About the business

ShopBedding offers luxury bedding at great prices, including silk & satin sheets, bed skirts, bedding sets, and curtains. Fill your bedding needs today!

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