• ShopAtHome

ShopAtHome

Overview

ShopAtHome has a rating of 3.56 stars from 186 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ShopAtHome most frequently mention customer service, and online shopping. ShopAtHome ranks 1st among Restaurant Discounts sites.

Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Much like many of the reviews I've read I'd call customer service and also write but to no satisfaction.
How would you rate ShopAtHome?
Top Positive Review

“Everything Okay”

Viola P.
2/8/24

I'm happy with the service and a price I paid for my fridge freezer. Delivery on time. Limited communication but my transaction was fine overall.

Top Critical Review

“Scam! Do not pay out!”

Lea b.
1/1/21

On 12/9 they had an offer of $100 cash back for subscribing a membership for which I signed up clicking through their link. At one point under my account statement, I can see the activity but it shows $0 pending. After I contacted them, I got some auto reply gibberish and they removed my activity entirely.

Reviews (186)

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Reviews that mention popular keywords

customer service (28)
Thumbnail of user leab60
1 review
0 helpful votes
January 1st, 2021
Verified purchase

On 12/9 they had an offer of $100 cash back for subscribing a membership for which I signed up clicking through their link. At one point under my account statement, I can see the activity but it shows $0 pending. After I contacted them, I got some auto reply gibberish and they removed my activity entirely.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rickyl176
1 review
0 helpful votes
March 17th, 2023

Tv stops working after 6months and I'm being ignored with shop at home now i have to go through trading standards

Service
Value
Shipping
Returns
Quality
Thumbnail of user aliciaf37
2 reviews
0 helpful votes
May 7th, 2021

I did a deal for walmart+ membership for $100 Cashback back in *December* 2020. It took a few months to get the cash back accurately posted after submitting a few support tickets. On Feb 16 the money posted and I tried to cash out. My account was then de-activated and a message said this would be reviewed within a month. More than a month went by and I have reached out a few times to no avail.
At this point (May 2021) I think they are a scam. I have no way to reach them, the support email gets zero response.

Service
Value
Quality
Thumbnail of user kenc374
1 review
1 helpful vote
March 6th, 2020

I shop couple of years ago, in the beginning, they did pay out for small amount when u met the min.
Then I shop some extra transactions, click history and amount posted, after pending period passed. It marked those of my order from 3~4 different website as return order and took my balance out. It really scam and don't be cheated or wasted your time!

Thumbnail of user viola.cefa
1 review
0 helpful votes
February 8th, 2024

I'm happy with the service and a price I paid for my fridge freezer.
Delivery on time.
Limited communication but my transaction was fine overall.

Service
Value
Shipping
Quality
Thumbnail of user uw2
1 review
2 helpful votes
January 20th, 2019

I've used ShopAtHome for many years not. At first, I never had any problems, then started noticing I wasn't getting credited for my legitimate shopping. OF course you can't argue with them - they win! Then, you have to have a certain amount of money in your account for payout - That's not usually a problem with me. BUT, Swagbucks (for giftcards) and Ebates are both SO much better and the payout percentage is always higher now than SAH. Save your time and move on.

Thumbnail of user hpa
2 reviews
2 helpful votes
March 27th, 2016

After all the negative reviews I was apprehensive about receiving my cash back check. I had earned almost $100 because I bought an expensive dishwasher and a lot of other things. The check was to be sent on 2/29/16 for purchases made in October-December. It was postmarked 2/29 and I got the full amount a few days later. I'm planning to buy a refrigerator and maybe some furniture online if I can find the right combo of sale price and cash back. We'll see if my luck holds!

Thumbnail of user travish24
Annette N. – ShopAtHome Rep

Hello HP, Thanks for the review! Congratulations on earning your Cash Back check. We are happy to hear you are satisfied. If you have any questions please don't hesitate to contact our Customer Service Team. Happy Shopping!

Thumbnail of user lindam360
2 reviews
1 helpful vote
February 6th, 2017

I've been using ShopAtHome since 2013 and they have always sent my check on time and paid back very well. I teach finances and highly recommend them to everyone I meet. Their customer service is great too! Try them, you won't be sorry.
L Murray

Thumbnail of user valn15
1 review
1 helpful vote
November 27th, 2019

This website is very bad... I clicked the links and did exactly as supposed to and nothing was registered. I used other websites and worked perfectly
I wrote an email to customer service they told me they'll reply in two weeks... in 2 weeks!
They deserve minus 5 stars cuz 1 star is way too generous

Thumbnail of user briang87
5 reviews
3 helpful votes
May 5th, 2016

I love this program I forget to check where it's good at and as soon as I start to shop the offer pops up I don't have to do a thing. My first check was a total surprise and it was for over $70.00 we had bought a pool table and the refund was nice to receive. I love the fact shop at home keeps track of what I'm going to get and let me know this time I know what my check will be and when to expect. Thanks for a great service I look forward to racking up some more refunds.

Thumbnail of user travish24
Annette N. – ShopAtHome Rep

Hey Brian, I am glad you saved so much money on your purchase, enjoy your pool table!

Thumbnail of user rhondaw19
1 review
10 helpful votes
December 9th, 2015

I have been with Shop At Home since 2013 and have never rd had the problems in having recently. I currently have 9 unpaid cash backs which some is close to 60 days past due. I have put in disputes for all of them but Unfortunately I don't think I will receive them since they said its not in their system that I made these purchases. I am so disappointed in the way this is turning out for me that if I don't get a resolve soon I will have to change over to another rebate site. Where's my MONEY!

Thumbnail of user travish24
Annette N. – ShopAtHome Rep

Hello Rhonda, I spoke with our Customer Service Team regarding your inquiries that you submitted on Tuesday (12/8) and they are currently researching your orders and will respond within 48 hours. We do see you have been with us a while and we do appreciate your business. Please let me know when your issue has been resolved.

Thumbnail of user tinal211
2 reviews
4 helpful votes
January 3rd, 2019

ShopAtHome.com will lie and fabricate any excuse to deny legitimate cashback. This happened 2 times. It was not my error, they are just lying scammers who pocket your cashback for themselves and refuse to payout. These crooks should be in jail. There are more reliable cashback sites out there.

Thumbnail of user mollyw15
1 review
0 helpful votes
May 2nd, 2016

I do almost all shopping online in order to receive the best price. Having used this site for approximately 6 months, overall, I'm pretty satisfied. My major problem, is my own problem, because at times, I just forget to order through the site. I've already received my first check, and I'm looking forward to additional checks in the near future. Again, overall, I'm satisfied, since I love to shop and get paid for it.

Thumbnail of user lizw39
1 review
2 helpful votes
October 2nd, 2016

I used to us another cash back site but when I found that ShopAtHome offered a 110% price match guarantee with that site and others I was convinced that SAH was the best bet! I also touted this guarantee to many friends.

Alas, there is no more price matching. While I do still use SAH, I am careful to check other cash back sites to see who offers the best deal.

I have never had any problem with getting my money from SAH. Their customer service is a little slow to respond, but they do respond and I appreciate that.

Thumbnail of user leighp37
1 review
4 helpful votes
November 6th, 2018

SCAM... SCAM... SCAM! I am an avid online shopper/rebate getter, and I have been clicking on SHOP AT HOME's button for over a year. Last month, I got tired of not seeing my rebates, so I complained. My compensation...$. 12.

I have removed this from my computer and will be sure to tell EVERYONE I know... Facebook, Twitter, LinkedIn, Email... You name it, I will put it up there.

BEWARE! BEWARE! BEWARE!

SCAM>>>SCAM>>>SCAM

Thumbnail of user garryb27
2 reviews
24 helpful votes
February 11th, 2018

I never received any money back from Shopathome though I have bought many things throught it.So I would never use it again! To be honest, A new site: Dealsgo is better than Shopathome! It really send me the gift card after I review the exercise bands (5 set) I bought! And it also shares amount of amazon promo code.

Thumbnail of user richardp161
1 review
8 helpful votes
February 7th, 2017

ShopAtHome.com will payout on small purchases and then when you place a big order they will lie and fabricate any excuse to deny legitimate cashback. This happened 2 times. It was not my error, they are just lying scammers who pocket your cashback for themselves and refuse to payout. These crooks should be in jail. There are more reliable cashback sites out there.

Thumbnail of user travish24
Annette N. – ShopAtHome Rep

Richard,

ShopAtHome offers cash back when the affiliate store credits us for referring your order. When the store declines to credit ShopAtHome, the order does not qualify for cash back.

We apologize that your orders did not qualify. Please refer to both our FAQs and our terms and conditions for additional information on Qualifying Purchases.

Thank you,

Thumbnail of user brandonl37
1 review
0 helpful votes
June 1st, 2016

I joined ShopAtHome and am now up to 80 bucks in rebates from portal use! It's tough to get working with ad and script blocking I run, so I use a separate private window with no extensions (or Guest Browsing window in Chrome- go to switch user and select guest) to make sure the cookies stay through my purchase. They're really fast and good a verifying the price matching and I will continue to use them in the future!

Thumbnail of user travish24
Annette N. – ShopAtHome Rep

Hello Brandon, Thanks for the feedback! We always love to hear what our customers think and ways we can make our Savings App more efficient for you. Thanks for shopping with us!

Thumbnail of user cindyd57
1 review
7 helpful votes
October 30th, 2016

In the past I didn't get paid, and had to "request" payment from Shop At Home. Currently I have 2 cases open. I made a $360 purchase at Saksoff5th and I reserved a hotel for 4 nights for $1,190. I should have gotten over $100 back, but I received NOTHING except excuses about these 2 transactions from ShopAtHome. Maybe this a scam? Now they are trying to blame Saks and Groupon Getaways for not processing the purchases correctly.

Thumbnail of user travish24
Annette N. – ShopAtHome Rep

Hi Cindy,

Per our response to ticket 331361 on 11/17, we researched your missing Saksoff5th purchase with the store. The store agreed to credit the order to ShopAtHome.com and your account was credited with the cash back reward.

We responded to ticket 331357 regarding your missing Groupon purchase requesting a valid Order ID on 11/1/16. Per our response, we attempted to research the missing order with the order number you provided, but Groupon is requesting the 9 digit order ID. If you can respond to ticket 331357 with the 9 digit order id, we will be happy to research this order further with Groupon.

Thank you!

Thumbnail of user jmc4
5 reviews
32 helpful votes
February 24th, 2017

I have earned ~ 5,200 in cash back for the last 7 years, using 6 or 7 different cash back sites, so I know the rules and am always very careful. Please, be careful too when using ShopAtHome as your cash back platform. I have experienced so many problems with them that I stopped using them as my go-to cash back site. Recently, they refused to credit my account for an order placed on Amazon.com. The reason they gave me makes no sense. The more I tried to explain why, the more they argued with me. I think about 1/3 of my clicks are not paid or result in incident tickets. I never experience any issue with Ebates.com for instance. I cannot possibly make mistakes only when I use ShopAtHome.

Should you experience a problem with ShopAtHome, they will tell you that the merchant did not credit ShopAtHome for your order. It's usually the answer they always give. Be suspicious and don't believe them.

Another problem. I contacted ShopAtHome about cash back not being credited, and the customer service rep who dealt with my case/ticket kept arguing with me, spamming my inbox with more and more emails to make his/her point. I have never seen that before. This is highly unprofessional. So disrespectful!

Thumbnail of user travish24
Annette N. – ShopAtHome Rep

We apologize that we were unable to get your Amazon order credited. However, per our terms and conditions, when a an affiliate store does not credit an order to ShopAtHome, the order does not qualify for cash back. Please note that when the store shows that another channel was credited for referring your order, they will not also credit ShopAtHome.com.

Thank you!

Thumbnail of user micheled23
1 review
1 helpful vote
March 27th, 2016

I know that cash back checks are mailed out after $20.00 is accumulated. I've had $17.85 sitting in my account for months. This keeps impelling me to spend more just to get my check. Reviews from all the unsatisfied customers (I do mean a lot) has made me uneasy. I placed my last order on 3/26/16 with an amount that will put me over the $20.00 cash back. So for now, I'll just wait and see, then I'll write another review.

Thumbnail of user travish24
Annette N. – ShopAtHome Rep

Hello Michele, Thanks for the review! I know it's exciting when you have accrued enough Cash Back to receive your first check. Please let us know if there is any way we can help. Thanks for shopping with us!

Thumbnail of user mariettad
1 review
1 helpful vote
October 2nd, 2016

In the 1yr we've been using SAH for our online purchases, my family & I have saved between $100-$150, in the form of checks sent quarterly based on purchases made the prior 90 days. It's the simplest thing in the world: sign up, visit SAH before making an online purchase, click through their link and you will earn a certain percentage (0.5% - 12%+) of your total pre-tax purchase price.

Thumbnail of user klv1
1 review
2 helpful votes
October 30th, 2016

I joined Shopathome for several years and I buy a lot online. I never received any money back or given any credit, last week I bought several stuffs on line and I checking right away if they given me any credit or cash back... I see none, zero. This company is a fraud. They steal your money when you shop on line. Don't buy nothing on ShopAtHome and don't give them any chance to get rich on your expenses... Shame on you "ShopAtHome" is a thief, a consumer thief.

Thumbnail of user paml36
1 review
1 helpful vote
November 1st, 2016

Their check mailing schedule is a little confusing, but you get money here and there. Just be sure to shop through the site. It's not like you're paying for it; you're not buying from them. You get back some of the the money you're gonna spend anyway. Shop, and forget about it - surprise in the mail.

Thumbnail of user travish24
Annette N. – ShopAtHome Rep

Hi Pam!

We are super happy to hear you are earning cash back rewards with ShopAtHome.com. If we can help answer any questions about our payout process, please contact our customer service department here: http://www.shopathome.com/help and they will be happy to answer any questions you have.

Thank you!

Thumbnail of user annem90
1 review
3 helpful votes
May 21st, 2016

I'm new to Shop at Home but I use several of their competitors, Mr. Rebates, Ebates and Splender. Beware of Shop at Home because they don't provide your cash back electronically through Paypal. They send a paper check, supposedly... I was supposed to receive on a few weeks ago, never got it, and now they won't answer any emails and there is no customer service number to talk to a live person. I would recommend Mr Rebates or Ebates over Shop at Home. Much better service and convenient.

Thumbnail of user travish24
Annette N. – ShopAtHome Rep

Hello Anne, I understand your frustration about not receiving your Cash Back check yet but I am seeing our Customer Service team has already replied to your inquiry and they are currently reissuing your lost check. ShopAtHome.com does not use Paypal at this time but we always appreciate the feedback. Please let me if you have any more questions or concerns.

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From the business

At ShopAtHome.com, we want to prevent you from missing out on the bigger picture when you shop: an opportunity to earn Cash Back and additional rewards on the purchases you? ۪re already making. At ShopAtHome.com, we? ۪ve developed a powerful shopping solut...

Company Representative

Thumbnail of user travish24
Annette N.
Sr. Manager

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3.6
186 reviews
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