El Segundo, CA, US
I ordered 2 pairs of boots, I need wide calf and checking the measurements they posted, the wide calf should have fit with no problem. Saw I would become a VIP member and you had to "skip" the month between the 1-5 of each month or be charged 39.95. Fine, I plan to cancel as soon as I get the boots, before I even have to skip a month....yeah right, took forever to ship. Got the boots, one pair was good, the other was no where near the posted measurements, so I returned them. Also takes forever, and I have to call to see what happened, they received them, but never processed the return. They'll force it through and I'll get my credit for 21.18 in 5-7 days....Really?? Meanwhile, I go on the site to "skip" the month on the 4th, seems to be all good. A couple days later, I see they took the 39.95 from my account. I get on the chat, they say I didn't opt to skip and can I prove it? Can I prove it??? I didn't realize I was going to have to prove it.. Tell them I want to cancel my membership and I want the 39.95 and the 21.18 from the return back on my card at once. They end the chat.. Open a new chat, it comes up "Justfab", forgot to change her screen I guess, 2 names, same company. She changes it to shoedazzle and after going through it all again, confirms I'll be refunded my 39.95 and 15.23, suddenly there's a restocking fee on their misrepresented sizing....Got the 39.95 the next day, 2 weeks later still waiting for the 21.18. Have sent multiple emails, they don't respond to and chats they end. Run screaming from shoedazzle and justfab, I believe dresslily is them as well, going to every outlet I can to get the word out
I ordered two pairs of shoes a week ago and it is exactly a week later (still no shoes, thy hadn't even been shipped and it was delayed for no reason) and I was charged for my order a second time. I called customer service, which they say is award winning, and they were stupid asked me to three way my bank to see why my money wasn't back in my account. Where they do that at? I work customer service that is not how you do business at all. Not to mention they are not accredited by the better business bureau at all!!! I made them cancel my membership and my order and told them if my money don't come back on my card soon I'm am gonna sue period
If you want anything to be done with Shoe Dazzle, you have to do it yourself. I returned shoes to them one month ago and still no refund. I finally reached out to them and was told the system has not been updated with my return and it manually had to be processed. It will take 5-7 days to return my money on top of that a $5.95 restocking will charged for each item. Totally a waste. The shoes are nothing like advertised on their website.
They delayed my first order. It says I can cancel anytime. Now they say if i cancel they won't ship the order and they'll charge me 39.95 anyway
I made purchased last year September 30 2015 just only one boots s,so I received the item.I didn't realize that VIP membership they charge you monthly like $39.95 so it's been a year since they took my money monthly.I never purchase again and I don't want to....suddenly they took my money about $600 plus without my permission..I tried to find the skipping month I couldn't find it so they charge me a lot..Low prices of the item just show off so that people can attempt to buy but they get a lot of money from your credit card..Scammed!!I asked a full refund but they said they can't refund my money and you need to purchase..Really $600 plus to purchase your sucks items?This website is really horrible..Don't order this website better go to the mall and shopping personally
I've been issued as a customer for 4 years and all of a sudden they just took 3995 out of my account without my permission and when I called up and spoke to somebody about it and I said I've been a customer for four years and never had to pay 3995 and she said oh well we change and they put you on the VIP list which I was already on but if you don't pay the 3995 we have to take you off the VIP list and they didn't even care that I've been a customer for four years bad business and very disappointing
I recently decided to reopen my account on shoe dazzle only to be highly disappointed. I had a trip coming up and ordered my things 2 days shy of two weeks of the event. To get an email almost a week later telling me my order is delayed. I call to speak with a representative and explaining to them I need my order and if they could upgrade me to next day air for the delay I was told No. after speaking with the rep for 10-15 I was over it. I cancelled my order and my membership. I totally understand a delayed order but if. I call you and tell you I need my order by a certain day and it can easily be fixed by a simple quick shipment I don't know why it could not be done. I'm so pissed now because I absolutely have no shoes for my trip and shoe dazzle only offer was a 5.00 credit for the inconvenience of this issue. I will never again use their service
The cheap prices are not worth the headache I ordered 2 shoes and 2 sweaters it took 7 days to ship.. then I became a v.i.p member without knowing I would get charged every month don't trust them
There is a reason they price their shoes so low. Don't be tempted by the ability to skip a month, you can only do so the 1-5!!! Unless you remember to log in that small time frame EVERY month to skip, enjoy paying 40$ a month unknowingly! AWFUL customer service. Called three times, was hung up once, the others refused to cancel my membership. Do not order.
Was just on the phone with an Ira, she totally just hung up on me. I called because they gave me a credit of 5 dollars for causing an inconvenience in the delay of an order. But because they are running a promotion on hangbags I cannot use the credit. How does someone give you a credit for inconveniencing you but tell you how and when to use it. So confused, canceling my accounts with them as soon as I can. No reason to keep them if even their customer service SUCKS and there are shoe venders literally everywhere. You can get a good deal and good customer service somewhere else!
The shoes I ordered from here were great and all but thats besides the point. I'm a broke college student and I wanted to get rid of the membership so I didn't have to remember to skip the month each time. I also wanted to take away the temptation.
On the 5th of the month I tried to cancel my membership before I was charged but no one responded in the live chat. On the 6th I was charged so I tried to live chat again and they refused to give me a refund, say that the 39.95 membership charge doesn't have "cash value". I ended the chat and tried to call. I got stuck in a cycle with a recording telling me to use the credit for some "retail therapy". Because of this charge I had literally 17 cents left in my bank account. I persisted until she said I could have a 1 time only refund and she would cancel my membership.
I wish that this experience hadn't been so difficult. I likely won't shop there again (when I hav emore money) because of how difficult their customer service system is.
Well the shoes are decent enough, the first pair is only $10, so you shouldn't expect much/write a bad review about them. If you want to save your money shop there, you will.
I recently made a purchase on (december 1) shoedazzle and it got delayed but i was understanding of that.But today I recieved an email telling me that tomorrow (December6) i would be charged a membership fee of 39.95 .
I was confused because I thought when you make a purchase the membership fee was void. But to be sure i went on the website to skip the month BUT that option was NOT AVAILABLE. So i then went to the live chat service. The employee Mica was VERY RUDE and instead of explaining that i would not be charged because a purchase was already made she decided to cancel my account and my ALREADY DELAYED order with out my permisson and ended the chat.
Now I have to wait 5-7 day to reorder the item (that was delayed in the first place) at a higher price (double) all because of a disrespectful EMPLOYEE .I will not be shopping here anymore and neither should you .
12/1/2016 checked my account and saw a purchase of $39.95 for a pair of shoes immediately contacted my Bank reported the unauthorized purchase then I called Shoe Dazzle informed them as well telling them about the bogus purchase gave them the info they needed within 5 minutes on hold she came back informed I did not have an account with them and they canceled the order and I would have a refund in my account within 7 days. I have never purchased any shoes from them and it seems to me they dont have a very good system setup to very credit card purchases now that is scary but anyways I will do a followup on my refund in the next week to let anyone using Shoe Dazzle is good on their refund policy on stolen credit cards.
Have been a customer almost since the beginning and Shoedazzle has SERIOUSLY gone downhill. I can't use your credits on sale items without losing the promotional value, have to spend a minimum amount, oh and the worst, have to spend your FULL credit per credit amount. I still have credits (nothing to use them on due to poorer and poorer choices) and am counting the days until I can stop skipping months, spend them on something worth while and END my VIP membership.
I had gotten some stuff there and have not been disappointed. I had ordered purses, handbags, clothed, shoes, boots and booties. I am real happy with their products..
Poor quality shoes. I'll shop at payless thank you. Tried cancelling and the woman gave me a hard time and was still charged for this month. Called again to cancel and get a refund, it was easier but they give you a hard time.
So not worth it.
They will double charge you and not give you your money back. Still never received my credit back.
I bought a pair of shoes from them and they were the wrong color than pictured on the website, wrong size, and then when i call for an exchange they tell me all these dumb things i have to do to get these shoes exchanged so i ask for a refund and they start talking about credit on my shoe dazzle account!! The shoes are not worth the trouble!!
Hey, everyone, that cool website, ShoeDazzle, yeah, it's total $#*!.
Don't buy anything from there, even if their cute styles and colors tempt you. Their customer service is awful, their policies are awful, and their return/refund policy is the absolute worst. I love these shoes, cute Rylan shoes, kinda like nice combat boots. I wore them just a few times, and after like the third day, the rubber sole broke. I called to see if I could either A) get a refund so that I can fix the shoes myself and continue to wear them, B ) return them for free to get a pair that had a better quality, or C) return them with no charge, get a refund, and then buy the shoes again in the same colour, size, and price- which was 10$ minus shipping, because I became a VIP member at the time of my purchase. But, no, they couldn't budge on any of those options. I had to explain and explain and explain the three choices I would make, and all I got in return was an explanation of how their policy couldn't allow it, for some horribly vague reason. I want the shoes I have, even if they're just glued back together with glue that you can get at Walmart. They're cute, comfortable, my style, and they compliment all of my outfits. The only good thing they could offer was that they could waive the restocking fee since it was my first purchase, and they could give me a 10% off my NEXT purchase with them. But, the Rylan shoe was the only good looking, not ugly shoe on their entire site, and I rarely buy shoes unless if I need new ones. So that offer is pointless to me.
So, overall, I will never do any business with them again, even if they come out with an amazing shoe that I must have- which, that won't be me, because I am not a shoe girl. Their score: -10/10. Would NEVER recommend.
Two boots for 20 bucks. Look like suede. Feel like Scott's paper towel. They probably spent 60 cents to make them. Its almost embarrassing to wear them becAuse they are so cheap . But I bought them so I might as well fake it till I mAke it. But I won't load any more money on my card. Btw GIRLS. IF YOU LOVE DOGS DON'T BUY HERE. THE BOOTS ARE MADE IN CHINA WHICH MEAN THEY TORTURE AND SKIN DOGS ALIVE TO MAKE THE FUR FOR YOUR BOOTS. LUCKILY I DIDN'T GET FUR BOOTS. WATCH A VID OF CHINA'S DOG KILLING FOR FUR AND YOU WILL BE OUTRAGED. IF YOU HAVE A SOUL YOU WILL NOT BUY THE FUR BOOTS! IF you have sense you will not buy from here period. Wish I would have looked before hand!
I have been a Shoedazzle VIP for many years. We used to be able to use the monthly credits for sale items. Not anymore. My spending with them has slowed SUBSTANTIALLY since that change. The shoes are ok but not worth as much as they charge full price.
I have literally tried to give them a chance at least 3 times already and I really dislike their service. I wear a size 6.5 in every brand! But somehow when I order with them some of their shoes fit small, so I exchanged it for a 7 and it was way to big. I don't get how that works. From a good 8 pairs of shoes I have returned 6. I did an EXCHANGE and I see that they charged me additional $40 in my account when they clearly state that exchanges are for free. Their whole system of operations is honestly a mess. I am just frustrated with them.
I am very dissatisfied by the service I have received about the return item, according to the post office it was delivered to your warehouse on 10/18/16, I called Thursday 10/22/16 at 7:38 pm spoke with a representative for 10 minutes and 45 seconds about not having my credit in the account, she stated that the return was received but "that department" was very busy and not able to process the credits fast that she could ask a supervisor to credit my account on that day however she couldn't locate one at that moment. Then I called again 10/26/16 at 6:15 for 7 min I was told that 24 hours my credit would reflect in my account Well no credit yet, I talked to Carlos floor supervisor 10/27/16 6:32 16 min 41 sec for him and very rude and arrogant basically told me that it was not true what I was told before for a week! That my return was received 10/25/16 and I may get my credit for another 24 to 48 hours. I told him that a 40% coupon you sent me was expiring today and he said I was not going to be able to use it ANYWAY because it would not work with a store credit. I told him it doesn't say that in the coupon and he dismissed my concerned, nothing he could do for me !! I assure you as soon as I get that credit and use it I WILL CANCEL MY ACCOUNT and as much as I have recommended Shoedazzle I will make sure to also NOT RECOMEND it and discourage my many friends not to use it. So they won't go through the same bad service I have received