• Shoebacca

Shoebacca

Overview

Shoebacca has a rating of 4.21 stars from 7,518 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoebacca most frequently mention great price, fast delivery, and customer service. Shoebacca ranks 1st among Shoes sites.

  • Service
    775
  • Value
    1634
  • Shipping
    1638
  • Quality
    5991

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 87.9%
Positive
697
Neutral
26
Negative
70

Instant Feedback

38
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What reviewers want you to know

Positive highlights

  • I always have a great shopping experience with Shoebacca.
  • We have found great deals on quality shoes for everyone in our family.

Critical highlights

  • Ordered some Lucchese boots and they got stuck in "processing" and was given the run around by customer service.
How would you rate Shoebacca?
Top Positive Review

“Excellent client service”

Олежа g.
3/20/24

Always friendly and helpful. Online shopping is quick and easy. Great variety of clothing for all ages and shapes. Appreciate the option to click and collect, as it saves on shipping costs. Returns, if needed, are hassle-free as postage is deducted from the refund, so you can quickly put it back in the post using the supplied label. He has been a satisfied customer for years. This page is reliable, I had a great shopping experience.

Top Critical Review

“They won't refund your money”

Chad L.
2/26/24

I returned something after 30 days and received a gift card -- not a problem. But when I used the gift card on a huge order and returned a small portion of the order within 30 days, they gave me another gift card. I asked why I didn't receive a refund to my credit card, and they said they refund the gift card first. So if I bought $10,000 in new stuff and returned one item, they'd pay me back in a gift card again. So it's an endless loop of never being able to use the gift card if I return anything from a new order, no matter how large the new order is. Garbage policy. Annoying little scam.

Reviews (7,518)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (508) customer service (737) quality shoes (118) quality product (118)
Thumbnail of user bernadettes32
4 reviews
5 helpful votes
May 10th, 2022
Verified purchase

I have purchased a few items from Shoebacca and found they are a reputable online seller who does a good job. Items are shipped within a reasonable amount of time, considering all the difficulties these days, and arrive well packaged, in new condition, as described, and returns are easy. They also offer better sale prices. No problems.

Thumbnail of user ginag405
Gina G. – Shoebacca Rep

Great to hear from another happy customer! Happy Shopping

Thumbnail of user phild559
1 review
0 helpful votes
July 13th, 2021
Verified purchase

I ordered my item on the shoebacca ebay store but had the website open and only after realized I would get a better price direct from the website. They were kind enough to cancel my ebay order and allow me to save more by purchasing direct. I will definitely recommend.

Reason I chose this business:

The price was the lowest in my size.

Reason I chose this product:

Color and design

Quality
Thumbnail of user kimberlyl1083
1 review
1 helpful vote
July 14th, 2021
Verified purchase
• Updated review

Easy and fun options. We Love Star Wars and the shoes were a great price/style for my 9 year old girl. She loves them. Normally she wears a size 3 in youth (big kid). She has some pokemon adidas size 2.5 and they are exactly the same length but wider then these and we got size 3.5. (Nothing to do with Shoebacca, that's an Adidas quality control issue I guess)…our overall shopping experience was great, Cheaper here and fast shipping.

Reason I chose this business:

Price was right!

Reason I chose this product:

Love Star Wars and the shoes were a great price/style.

Quality
Easy and fun optikns
July 4th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Price was right!

Reason I chose this product:

Love Star Wars and the shoes were a great price/style

Thumbnail of user ellenn59
1 review
0 helpful votes
April 30th, 2021
Verified purchase
• Updated review

The product was not quite what I wanted. So I called to find out about the return process. I must have called after hours and was on a loop... I stuck with trying to wait for an operator for over an hour. My bad. I called back the next morning and got right thru. You should have a recording that says it is after hours please call back between the hours of x and y!

The rep was very efficient and helpful!

Reason I chose this business:

You had the shoe I thought I wanted.

Reason I chose this product:

It was what I thought I wanted!

Service
Quality
You had exactly what I wanted and the purchasing process...
April 19th, 2021
Verified site experience
• Previous review

You had exactly what I wanted and the purchasing process was easy peasy!

Reason I chose this business:

You had the shoe I wanted.

Reason I chose this product:

It was exactly what I wanted!

Thumbnail of user osmanisampinoalpdnq
2 reviews
0 helpful votes
March 20th, 2024

Always friendly and helpful. Online shopping is quick and easy. Great variety of clothing for all ages and shapes. Appreciate the option to click and collect, as it saves on shipping costs. Returns, if needed, are hassle-free as postage is deducted from the refund, so you can quickly put it back in the post using the supplied label. He has been a satisfied customer for years. This page is reliable, I had a great shopping experience.

Thumbnail of user rellyc
1 review
0 helpful votes
July 21st, 2023
Verified purchase

Great experience with shoebacca. This was my second and third pair of shoes from them. They didn't update me on the shipping but when I thought to check, it was already out for delivery. Just amazing service

Thumbnail of user travisl256
1 review
0 helpful votes
February 26th, 2023
Verified purchase

Although the Shoebacca phone representative, "Moses" was not able to locate a tennis shoe for me,
I located a leather pair of Puma tennis shoes on Puma's website. The size was available and the price was lower than all competitor shoes, including my local, in-person stores. The free and fast shipping was extraordinary! It was also appreciated that the shoes came neatly packed within the shipping box. Have complete confidence using Shoebacca, the Star Wars of athletic shoes!

Shoebacca customer rep., "Moses," gave up on finding a pair of leather tennis shoes for me. If it were not for my researching, I would have selected a competitor's service.

Reason I chose this business:

The super fast and free shipping along with the lowest cost on the product were the deciding factors.

Reason I chose this product:

Puma is a trusted, durable, and professional brand of tennis shoes.

Service
Quality
Thumbnail of user jasminer320
1 review
0 helpful votes
April 14th, 2023
Verified purchase

I've had nothing but great experiences this far. The prices are good as is the speed in which I receive my shoes. I'm always very happy and would highly recommend.

Reason I chose this business:

They’re reliable and efficient

Reason I chose this product:

They were what I’ve been looking for. I actually got the same shoes here last time. I just needed a few extra pairs.

Quality
Thumbnail of user debbiem1095
1 review
0 helpful votes
May 1st, 2021
Verified purchase

I had never used Shoebacca before but I was very impressed with the service. My shoes came within 2-3 days from ordering and much sooner than was estimated.
I will definitely buy from them again.

Reason I chose this business:

Price was much better.

Reason I chose this product:

Loved the look of the shoes. I had seen them in a local store but found Shoebacca was about half the price.

Quality
Thumbnail of user barbaraw2518
2 reviews
0 helpful votes
June 4th, 2023
Verified purchase

I got a great deal on a pair of Keene hiking boots that are no longer available elsewhere!

Reason I chose this business:

Google shopping search for a particular shoe.

Reason I chose this product:

I have another pair of the same Keene hiking boots. I usually wear Birkenstocks for various problems with feet, knees and hips. The Birkenstock insoles fit in these boots well when I buy a size larger.

Quality
Thumbnail of user ryanw651
4 reviews
1 helpful vote
August 30th, 2021
Verified purchase

Great experience. I was looking for the vegan Adidas Continentals and they were on of the only shops (including Adidas' website) that had them. I almost thought it was too good to be true because the price was ridiculously low. Lo and behold, I received the product I ordered in perfect (read new) shape quickly and with lots of helpful notifications about the shipping info. Can't complain about a single thing. Keep up the good work.

Reason I chose this business:

Price was unbeatable

Reason I chose this product:

I love the recycled/vegan products from Adidas. One of the only brands really pushing a great eco-friendly line.

Quality
Thumbnail of user santoshh12
1 review
0 helpful votes
July 3rd, 2023
Verified purchase

Was looking for a good pair of runners after I wore down my Hokas and with my knees acting up, I didn't think I needed anything fancy. I literally stumbled on the site by accident and found a really wide range of Saucony runners for crazy cheap prices. Shipped free and received it in less than 10days, all for just $38!

Reason I chose this business:

Came across the website By accident

Reason I chose this product:

Saucony shoes are highly rated for performance, function, good looks and quality.

Quality
Thumbnail of user kimberlya1450
1 review
0 helpful votes
July 2nd, 2023
Verified purchase

Easy to shop. Bought 3 pairs, had to get rid of 2, the third one, still very iffy

Quality
Thumbnail of user abienc
1 review
0 helpful votes
April 8th, 2021
Verified purchase

The site was easy to use and everything went smooth. Got sent information through email and was given the product as said date. Great online shopping experience.

Reason I chose this business:

Recommended from relative

Reason I chose this product:

The whole site has great looking products!

Quality
Thumbnail of user melonys19
1 review
1 helpful vote
July 6th, 2023

Good, but it appears that the shoe comes only in medium width. I believe my feet are somewhat wide. I hope the shoes fit comfortably. Otherwise, I'll have to return them.

Thumbnail of user phyllisb258
2 reviews
0 helpful votes
May 9th, 2021
Verified purchase
• Updated review

I quickly found exactly what I wanted. Best prices anywhere. Shipment reached me quickly. From now on, Shoebacca will be the first place I look for shoes.

Reason I chose this business:

Had what I was looking for at best price around.

Reason I chose this product:

My favorite walking shoe.

Quality
Great price, easy to use website
April 29th, 2021
Verified site experience
• Previous review

Great price, easy to use website. Excellent shopping experience.

Reason I chose this business:

Had what I was looking for at best price around.

Reason I chose this product:

My favorite walking shoe.

Thumbnail of user daphnef28
1 review
0 helpful votes
May 2nd, 2022
Verified purchase

Great shows - as expected and arrived on the day they were meant to, on time for my trip.

Thumbnail of user paull1197
1 review
0 helpful votes
February 3rd, 2021
Verified purchase

I had a great, easy experience with this purchase. I bought these shoes only from looking at them online, and I was pleasantly surprised by the quality and stylishness of the shoes when they arrived. I believe that the next real competitor for classic sneaker style in the U.S. will be Puma, especially if they keep up the good work over there. They seem to have some people that are well tapped into the street style scene.

Reason I chose this business:

I saw the item on Google Shopping. I have also used Shoebacca in the past and had a great experience (women's Adidas Supernovas!).

Reason I chose this product:

The pair looked super stylish in the pictures I saw of them online. I was looking for chunky, retro, all-white sneakers that reminded me of 90's fashion.

Value
Shipping
Quality
Thumbnail of user kandic15
1 review
0 helpful votes
January 5th, 2022
Verified purchase

Placing order and alerts/notifications are fast and timely helping to ensure that order is received, processed, shipped and when I can expect it to arrive. Very please with both experiences I've had with Shoebacca. My daughter was happy to have received the shoes she wanted whereas they were harder to find at other vendors.

Thumbnail of user annettet235
1 review
0 helpful votes
May 22nd, 2023
Verified purchase

The ordering process was easy, the delivery was fine. A bit slower than some other places but completely acceptable. Unfortunately, I am not 100% certain I will keep these but the return policy is beyond generous. This is my first time shopping with Shoebacca and only the second time I bought shoes before trying them on. They seemed to fit fine when I put them on at home but after walking 6 miles yesterday I felt like, once my feet swelled just a little, that they were definitely too snug. I will see if they "break in" a bit better over time.

Reason I chose this product:

Meets my needs - I need a shoe with good support.

Quality
Thumbnail of user louellal4
1 review
0 helpful votes
January 3rd, 2021
Verified purchase
• Updated review

Love that I stumbled on this website. The loading of pages is just a bit slow. The products are very affordable and I got an awesome deal with my puma shoes!

Reason I chose this business:

Styles on sale are very nice plus the free shipping

Reason I chose this product:

They are incredibly and suprisingly cheap

Value
Shipping
Quality
Love that I stumbled on this website
December 24th, 2020
Verified site experience
• Previous review

Love that I stumbled on this website. The loading of pages is just a bit slow

Reason I chose this business:

Styles on sale are very nice plus the free shipping

Reason I chose this product:

They are incredibly and suprisingly cheap

Thumbnail of user victorias80
2 reviews
16 helpful votes
May 8th, 2021
Verified purchase

My order shipped out very quickly and was delivered within days! Does are exactly as pictured, excellent fit. Will definitely buy from Shoebacca again!

Reason I chose this business:

Shoes were on sale

Reason I chose this product:

I love Sperry loafers

Quality
Thumbnail of user waynew386
1 review
0 helpful votes
May 22nd, 2021
Verified purchase

Prompt response great prices and quality products. Shipping time was also very good and I will be doing a lot more shopping on this site. Great experience

Reason I chose this business:

I choose shoebacca because of the products and the prices, it was right up my alley. I will be recommending it to my friends and family. Overall a wonderful experience. Thank you

Reason I chose this product:

I choose the products because they were what I was looking for and wanted

Quality
Thumbnail of user jenniferk1034
1 review
2 helpful votes
February 14th, 2021
Verified purchase

Could not find what I wanted while shopping for my birthday, so my friend handed me money and said go for it! Shoes I found on line fit desire and well priced for leather! Order arrived within reasonable amount of time and undamaged! Leather is well tanned and shoe fits to perfect size 8. In fact, will be ordering second pair in another color! Comfy and fashionable for work and play! I would recommend!

Reason I chose this business:

Had what I wanted at a price lower than anyone else with same brand or similar style and in real leather, not just suede!

Reason I chose this product:

Real leather at a reasonable price and style suitable for every season of the year! Can be dressed up or worn with shorts and appropriate blouse or slacks and nice sweater! Year round product!

Value
Shipping
Quality
Thumbnail of user margaretj428
1 review
0 helpful votes
April 11th, 2021
Verified purchase

I needed some boots that would let me kick hay and goat poop out of the way of the gates every morning (so that I wouldn't get hay in my shoes). These are perfect! They fit great, they're comfortable, they were exactly what I was looking for. Thanks!

Reason I chose this business:

Because you carry Muck Boots.

Reason I chose this product:

Because they contained no animal products and looked like what I needed.

Quality

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From the business

The best name in online shoes for men, women, and kids! Great discounts and free shipping on athletic shoes, boots, running shoes, and more.

Company Representative

Thumbnail of user jillh168
Jill H.
Typically does not respond to reviews

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4.2
7,518 reviews
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