I recently had my favourite Puma shoes stolen and was desperately looking for somewhere to buy the same pair. I found them on Shoebacca for a great price but was skeptical considering the vast amount of negative reviews here. First pair of shoes arrived but was a little tight. Mail to the customer service, received fast reply with prepaid return label. Reordered the correct size and got them in a few days. Shoes are great, exactly like my previous pair at half the price I paid back then. Will definetely use this site in the future.
I had a really great experience with this company. I read some questionable reviews before purchasing so I was skeptical. When I made my purchase on the site, there was some kind of technical issue so I ended up ordering twice without realizing it. Then I went to ebay and ordered through them as the middle guy (the merch still came from shoebacca) When I realized what had happened, I called shoebacca and explained. They immediately refunded the 2 charges and cancelled the orders. i got through to speak to a human right away. It was good. Then I got the shoes I had ordered on ebay and they were hideous (my fault. I dont know what i was thinking), so I returned them. Shoebacca paid the return shipping and refunded the money right away. I never write reviews, but I wanted to write this one because I was really surprised by their good business practices. So, If you dont order disgusting looking wrestling shoes like I did, you should be good to go with these guys.
I ordered my shoes from this company through Amazon so I thought all was going to be fine. NOPE!! My shoes did come but someone else wore them before I even had the chance to. I was going to only rate with 1 star but since the shoes did come...
Will I ever order from your store again? NOPE.
Will I ever recommend your store to anyone? Not even to someone I don't like
Do not order through these guys, they are scam artists! Their customer service is a joke, packages do not arrive.
Smooth transaction. Item was $3 cheaper than amazon and arrived within 5 business days, as promised. Would shop with them again.
Bought some shoes for my son shoes still look good with the exception of the soles coming apart. Do they guarantee thier shoes.
My parents ordered a watch for my con via Amazon to Shoebacca. The watch arrives it didn't work, the packaging had been opened, it was clearly someone else's return. I know this, because her shipping information was STILL IN THE BOX>>>. So they violated customer privacy, sent a broken product... TERRIBLE - DO NOT USE THIS COMPANY
What a horrible experience. Placed an order and received email confirmation. After waiting 5 business days and receiving no shipping notification I decided to call and inquire. I was told that there is a slight delay and it will be shipped within 24 hours. After 24 hours still nothing. Same thing repeated over the course of 4 days (10 days total from the order date). Finally after much arguments they finally admitted that they are not shipping anything. Most likely the item wasn't even in stock. Never again Shoebacca.
First of all, I could not go in my account and asked for a reset so I could get into it to track my shipment . She replied and gave me a temp password which didnt work and it was never fixed. Then a few days after I received my sandals, they did not fit properly my little toe stuck out of them the straps across were too high (Bass gladiator sandals) to keep my toes in. I tried to contact them via email for return 3 times now and no one responds.(funny how they responded about resetting my password before) What sucks is being Canadian, it costs more for us exchange on money, duty etc. To have a company not live up to their return policy really is not right, looks like Im stuck with these poor designed sandals. This company should be stayed away from completely.
What a crappy customer service.
Sep.18: Saw a great deal on some shoes so ordered 2 pairs on the site, cool!
Sep.18: Get the immediate email confirmation stating that another email was to follow with tracking number, etc.
Sep.24: I got 3-5 days shipping and hadn't gotten an email so sent an email to customer service to see what's up - No response.
Sep.26: Call and get connected with a service rep, Krystal. She says my order has been shipped and I'd get an email right away. Nope, no email.
Sep.27: Call again and get Krystal, again. She tells me she's looking into it. I ask her to send me an email by the end of day with just a status update. I get it, orders can get messed up or shipments can get replaced. Just want a confirmation email, that's it.
Sep.28: No response from Shoebacca. I call again and then time get a different service rep, forget the name. He gives me the same run around, something about the order is already marked as shipped. I tell him that I just want to cancel the order and he tells me I can't. Promises the same followup email/call and I hear nothing.
Sep.29: Finally talk to David (Carlos) Rabago who FINALLY has some follow through. He tracks down the package to find it never left the warehouse. I ask him to cancel the order but he tells me I can't, but that he'll have the package held at a pickup location. Wow! David actually sends me a follow up email with tracking information, etc! The one star for this review is for him, Shoebacca's one saving grace.
Oct.15: Finally get a "Shoelace.com has shipped your order!" confirmation email.
Shoes are sweet, so kept them but mostly because returning would have been even more of a hassle - I'm sure they would have found a way to mess that up.
Tip for consumers: Buy from Zappos, they might be priced higher but you'll get your shoes when promised. But if you buy from Shoebacca and run into issues, ask for David Rabago. Seriously, he's the only helpful rep.
Not a great company. I had a box of three brand new shoes get misplaced in a relocation....still in their original shipping box with shipping slip and everything. Issue is, I found it SEVEN DAYS after their 365 day return policy. An upstanding company would understand and make some sort of offer to accommodate. No offer of if I paid for return shipping or a percentage of what I paid or even credit for anything. Too bad, so sad for me and anyone else that is human. Just go somewhere else for shoes.Their customer service is nothing but shoecacca.
ordered a pair of shell toe adidas. one shoe was fine and the other one was discolored yellow and brown. don't they check their shoes before they send them out?! never again will i order from them!
I ordered two pairs of Vans for my wife's birthday. They were super cheap, almost too good to be true. I did some research and found some crazy reviews. I panicked. So the delivery date came and the mailman came and went, no shoes. I panicked more. Ten minutes later doorbell rings and it's the mailman with the shoes. Exactly what I ordered, original packaging, nothing shady. Will order again for sure.
I bought a pair of shoes from this site on 7/5/16 and they cancelled my order the day after. The money was taken from my account. I've sent 3 emails trying to get my money back and it's just silence. This is the worst merchant I've ever shopped online with.
Tip for consumers: Do not buy from them
I've seen many bad reviews for this company. I have been ordering from Shoebacca for several years. Always had a pleasant experience and received quality shoes. I will continue my business with them.
Had a horrible experience with this company. Ordered shoes on 6/2/2016 and get message saying order is out for deliver with no tracking number... Had to call in 2 weeks later only to find out they should have arrived on 6/7/2016... Disputed the charge through Paypal and was denied a claim because they were able to provide tracking that was never provided to me in the first place. So much time and wasted energy on calls with paypal and USPS all for nothing. No shoes and stuck with paying the bill. Will never deal with these scumbags again....
I have never had such BAD service from an online company. I will never use this site again and am posting everywhere I can. I ordered boots as a gift for my daughter on 6/8/2016. The cash was removed from my account with in minutes and then silence. I had to call and email to find out they did not have the boots. They neglected to let me know.
6/28/2016 and I am still waiting for my refund. I cannot afford to buy from somewhere else till I get my money back. Such a thoughtful company.
I received a pair of shoes from this company from a friend as a gift and upon receiving them, they did not fit and they sent me TWO LEFT feet. After several attempts to contact them, with no return response, I was finally able to speak with someone and was told I could NOT exchange them for the right size, even though they had them in stock. In addition, they wouldn't even correct their error of the TWO LEFT feet. I was told that they don't have the ability to exchange, so buyer be aware...if you aren't 100% sure the item will fit, you probably don't want to purchase from Shoebacca. The only resolve they gave me was to return the shoes, the credit would be placed back on the gift givers card, and I could call my friend and tell her to purchase me the right size....ummmm, ok, because that isn't tacky and awkward. Thanks for NO help, Shoebacca. I have removed ALL items on my Amazon Wishlist associated with you.
Order shoes and it took forever to receive them. When I finally got them they were the wrong shoes. The customer service never answers their phones.
I was also hesitant to order from shoe bacca, and it was the only store that had the shoes that I wanted in stock. However, they did such a great job! They emailed me all the info bout my shoes and I got them a day earlier than the planned date - only took 3 days!! Shoe fits perfectly and I'm so happy I finally found these shoes(:
I was super nervous about ordering from Shoebacca since there were so many negative reviews but I had a great experience! I ordered a pair of Adidas running shoes for 37$! Every where else had them for 65+. I ordered them on the 15th and paid for expedited shipping since it was only $4 extra. I received a confirmation email but never another email with a tracking number. So I called on the 17th and within 3 minutes had the status of my package and they resent another email with the tracking number. I received the shoes on the 18th and they were perfect! I'm glad I trusted my gut and ordered from here!
Absolutely the worst customer service ever.
I would give zero stars if I could.
I was afraid to order from them after negative reviews, but they were outstanding. I called with questions and had immediate live help on the phone, someone courteous and knowledgeable. They shipped/delivered crazy fast, shoes were perfect and lowest price I found anywhere. I will shop with them again for sure!
Tip for consumers: Look for coupon code, it worked for me and gave me an even lower price.
I purchased a pair of soccer cleats for my son, and at the same time, on another competitive vendors' website, placed an order for clears for my daughter. SHOEBACCA charged me shipping, while the other vendor did not. I received my daughters cleats two days later (free shipping), while I still haven't received the cleats that SHOEBACCA charged me shipping costs for (more than 9 days later)!!
I contacted their customer service & highlighted the irony, asking them to justify their charges & update me, and they ignores my initial email....a couple of days later I emailed them again, and additionally highlighted that their statement in their landing page that says "No sales tax", was inaccurate as I had been charged tax. They replied to my second email in a care-less manner & didn't answer my questions regards charges (tax & shipping). Still don't have my Son's cleats, and doesn't seem like they care??? I WILL NOT SHOP WITH THESE GUYS AGAIN - DON'T WASTE YOUR TIME & MONEY; SHOP ELSEWHERE (6pm.com will give you way better customer service & peace of mind)
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