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  • ShirleysDress

Overview

ShirleysDress has a rating of 3.74 stars from 91 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ShirleysDress most frequently mention customer service, online store, and many people. ShirleysDress ranks 338th among Wedding Dresses sites.

  • Service
    31
  • Value
    30
  • Shipping
    31
  • Returns
    26
  • Quality
    31
12
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What reviewers want you to know

Positive highlights

  • I am very much satisfied with the customer service of Shirleysdress.

Critical highlights

No critical highlights yet

How would you rate ShirleysDress?
Top Positive Review

“GREAT SHOPPING EXPERIENCE”

Jessica N.
11/5/15

I have to say shirleysdress has made big day a dream. It has so many wedding dresses what any brides want. I ordered my dress, it offered me a free veil. Great. The PRICE was so awesome. That's not the whole part, I gave them a bad measurement. Their customer service helped me out. They did reply all my email in a quick way. My dress arrived on time. Thanks, each and everyone blessings at SHirleysdress. You really and truly took away my worry for my wedding day. Awesome!

Top Critical Review

“FRAUD!”

Nichole C.
4/5/16

I ordered a dress on 2/12/16 was promised it would be delivered by 4/4/16. Now my wedding is in 2 weeks and they have not even shipped it. They have ruined my wedding day. They take forever to answer your questions have no contact number and send you 3 word responses! Do not order from them they have destroyed my wedding. I even asked 2 weeks prior if it would be ready and they still confirmed knowing it wasn't finished yet. HORRIBLE!

Reviews (91)

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Reviews that mention popular keywords

customer service (19)
Thumbnail of user jessican26
1 review
0 helpful votes
November 5th, 2015

I have to say shirleysdress has made big day a dream. It has so many wedding dresses what any brides want. I ordered my dress, it offered me a free veil. Great. The PRICE was so awesome. That's not the whole part, I gave them a bad measurement. Their customer service helped me out. They did reply all my email in a quick way. My dress arrived on time. Thanks, each and everyone blessings at SHirleysdress. You really and truly took away my worry for my wedding day. Awesome!

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Thumbnail of user nicholec9
1 review
0 helpful votes
April 5th, 2016

I ordered a dress on 2/12/16 was promised it would be delivered by 4/4/16. Now my wedding is in 2 weeks and they have not even shipped it. They have ruined my wedding day. They take forever to answer your questions have no contact number and send you 3 word responses! Do not order from them they have destroyed my wedding. I even asked 2 weeks prior if it would be ready and they still confirmed knowing it wasn't finished yet. HORRIBLE!

Thumbnail of user katiec33
1 review
0 helpful votes
August 11th, 2015

Ordered a flower girl dress for my daughter's First Communion. The order was delivered quickly. I got it in about 16 days. The dress was exactly like pictures as shown on the website. Great prices. Thanks!

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Thumbnail of user heathern18
1 review
1 helpful vote
January 21st, 2016

My daughter was recently married in a beautiful gown from shirley's dress. She is nearly 6'2" with a 38" inseam and thin. This makes finding clothes that fit nearly impossible. I had 8 weeks to plan a wedding and finding her dream dress was at the top of the list. We were also looking for a modest dress as well. A local gown shop had the lace look that she wanted. A designer gown by Allure, however, it was about 5 inches too short and the price tag was $1,500. I happened to google "dresses for tall brides" and stumbled upon the shirleysdress site. The next day we carefully watched the measuring video provided on the site and entered in her measurements. We opted to enter her bust, waist, and hip measurements 1/2 an inch larger than what we were reading. We also were able to specify how much longer we wanted the dress and how high of a heel she would be wearing. The only additional measurement I would have liked to see was the waist placement. We did not have a problem because my daughter has very long legs and the waist was in the right place for her, but many tall people have long torsos. 18 days of anticipation later and the dress arrived in a package on my doorstep. I admit that I was really worried that things wouldn't work out, but when my daughter tried it on it was absolutely perfect. We ended up taking off the satin belt that came with the dress and ordering an embellished belt and slip off of Amazon. I am sure that if we had mentioned leaving off the belt at the time of ordering accommodations would have been made. The best part about the dress was the low price. We paid about $180 INCLUDING SHIPPING. The money that we would have spent on a more expensive gown went toward their dream honeymoon.
I am a photographer, and this dress photographed beautifully and she got so many compliments. People were shocked when they heard that we ordered it online, and even more shocked when they heard the amazing price. There were some clear strings that I had to snip off, but they were from the lace fabric itself and NOT from the construction of the garment. I found the dress to be well constructed and stunning to look at. THANK YOU shirleysdress!

Tip for consumers:
Make sure to watch the measuring video.. especially about the arms.

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Thumbnail of user janelle33
1 review
9 helpful votes
April 23rd, 2015

Horribly disappointed! Ordered a prom dress for my daughter & they said I should receive it in 4 - 5 business days & low & behold it has been over 10 days & nothing. Emailed them & they said won't get it until middle of May & I ordered it beginning of April! So mad... will never order from this company EVERYONE AGAIN! They never said it would take a whole month or so to receive the dress until you order & pay. They don't even deserve the 1 star I gave them!

Thumbnail of user maryw146
1 review
0 helpful votes
January 2nd, 2016

Bought a lovely Glamorous Strapless Ruched and Layered Wedding Gown for my daughters debutante ball. The process was uneventful and the dress was stunning. She looked prettier than the $5000 dresses! Don't even hesitate.

Thumbnail of user amandam66
1 review
12 helpful votes
April 2nd, 2015

I ordered bridesmaid dresses from this site and was really nervous about it, after I received them I was glad to notice they were made well and was impressed. The issue I had was that they were not the color I ordered and they don't seem very interested in resolving the problem. The website states "... If you are positive that you have received the item in a wrong color, please provide the photos as a proof and contact us for a full refund or exchange for a new one." I am still in the works of getting this resolved but not feeling to hopeful. Sadly I have 3 more bridesmaids dresses I need to buy and may take my business elsewhere if they cant fix the problem!

Thumbnail of user imranal
1 review
12 helpful votes
April 21st, 2015

I dont know why people are leaving so many negative reviews. I ve purchased 2 dresses so dar and both of them are nothing short of perfect. Most people have the problem with the size because, without going through the actual size guidelines they book it... but if the guide is folllowed, all iof you will get perfect dresses like me too... Dont fret, just go ahead and order.
I completely recommend this site to everyone.

Thumbnail of user irvinh13
1 review
1 helpful vote
September 10th, 2015

I really loooovvveee my wedding dress! It's Beautiful! Really fast delivery! I will definitely be ordering from this company again in future!

Thank u so much for my beautiful dress! Customer service is great, helpful, too! Love the way how they allow me to pay with PayPal!"

Thumbnail of user samantak
1 review
1 helpful vote
August 4th, 2015

I am very much satisfied with the customer service of Shirleysdress. I got fast reply for my all emails and they called me to my personal mobile number to ensure I am happy with their services. They took my correct measurements to ensure that they are delivering correct dress according to my requirements. This is because I have ordered custom dress for my personal use. I will recommend this company to many people around me. Thanks

Tip for consumers:
Excellent company.

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Thumbnail of user riyat3
1 review
3 helpful votes
July 29th, 2015

I got fantastic customer service from Shirleysdress which is my first experience. When I asked them to clear my pending amount of $56.78, they done it within 2 days. I got a friendly response from the customer care officials there.
Both officials were in contact with me till the issue is solved perfectly. I am really happy with this. I am recommending this company to all. I can say that the customer service is best among the best. Thank you.

Tip for consumers:
Best service Best products.

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Thumbnail of user frustratedw
1 review
13 helpful votes
March 29th, 2015

I have been contacting customer service since February to resolve issue. We are now 2 days from April and a few weeks from wedding and I d have a refund or fitting dress. Support is generic responses. Even if you do all they ask you get nothing from them. I too am filing complaints with credit card company hoping to get refund of the dress that was made way to big on top.

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Thumbnail of user suspiciousu
1 review
19 helpful votes
January 13th, 2015

Pretty sure these reviews are not legit because if you look at their profile they post comments for both adoring dress and shirleys dress on the same days.

Thumbnail of user mariej17
1 review
2 helpful votes
July 31st, 2015

I have ordered one custom size dress recently and I am happy with the quality. They have prepared correct size as per my requirements with high quality materials. Price is also very much reasonable. It is very less compared to other similar ecommerce sites. Even though the price is less, quality is very good. I will recommend Shirleysdress to all my friends. Also I will buy from them regularly. Thanks to entire staff of Shirleysdress.

Tip for consumers:
Good E commerce site.

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Thumbnail of user claudiaa7
2 reviews
16 helpful votes
February 3rd, 2015

Horrible horrible experience ever! Once you have the dress their customer service dept. Does not respond to your concerns. I bought a dress from them for my wedding and was very disappointed. You can tell its a knock off. The material is cheap and the differences stand out. But above all I hate how I've sent them 4 polite emails and they didn't bother replying. DONT BUY FROM THEM. SAVE YOURSELVES!

Thumbnail of user anitad8
1 review
7 helpful votes
April 21st, 2015

Good collections and affordable price. Ordered a short peach dress for a family dinner with a dress code. I rocked as everyone complimented me. It was a bit lose around the hips for me, but it is nothing a seamstress couldnt fix. I saved about $50 by buying from here rater than going for a shop. Thank you. I ll buy more.

Thumbnail of user bloggero
1 review
15 helpful votes
April 4th, 2015

First of all, the ONLY reason I ordered a dress online at all is because I was recovering from chemotherapy and radiation for cancer treatments and was too unwell to go wedding dress shopping. I found it difficult to find a dress I liked online any other way. Unfortunately reputable bridal retailers don't really make it easy to shop online. Anyway, I ordered my dress and it arrived later than stated. I just got it this week in fact. And it's horrible. Almost comically ugly. I attached a photo of the dress I ordered, as well as a close-up detail of the dress I actually received for reference so you know what you're getting into with this company. Not only was the fabric quality ultra-cheap, the skirt was almost ankle length. I ordered with exact measurements and the dress is about 4 sizes too big. The weird thing is that the actual sewing is good quality. It has boning and sewn in cups. The ruching is finely done. Which just makes the whole thing almost more stupid because clearly they have the technical skills to make a very good quality product, but they DO NOT. Because they are a scam. If you see a dress on shirleysdress.com that says it's regular $300 and it's ONLY going to cost you $150, trust me when I tell you that the dress you get will actually be worth about $50 max.

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Thumbnail of user peterm145
1 review
1 helpful vote
September 21st, 2015

Very happy with the quality. No words to say about the service of customer care professionals in this store. I will recommend them for sure.

Thumbnail of user samuelt11
1 review
3 helpful votes
July 30th, 2015

When I faced some issues with import costs, shirleysdress customer care officials helped me very much. I got amazing customer care service which made me their regular customer. I am damn sure that they will take care of each and every customer because their motto is to grow with customer satisfaction. I will recommend them personally to my all friends.

Tip for consumers:
Very much friendly team of Professionals to take care of the customer issues.

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Thumbnail of user anniek18
1 review
11 helpful votes
March 24th, 2015

I ordered four bridesmaid dresses and NOT ONE of them fit. Customer service is a joke... they send you generic responses to specific questions or concerns in very broken English. The measurements for all four dresses were completely off... it was a one-shoulder strap dress that cuffed over the left shoulder and zipped on the other side under the arm. Each dress needed at least five more inches of material to remotely come close to zipping up. My bridesmaids even ordered a size up from the dimensions given just to be on the safe side. The largest dress I ordered didn't even fit the smallest bridesmaid. I am so disgusted and am now rushed to find dresses in time for my wedding. Lesson learned! You get what you pay for! Oh, and don't even think about getting your money back. They don't respond or care once they have your money.

Thumbnail of user tomm941
1 review
1 helpful vote
August 6th, 2015

My daughter recently purchased a prom gown from shirleysdress which was awesome. We got the parcel in 3 weeks after making the order. Actually we expected it in 4 weeks but we got it early. The quality is just like the dress we can see in bridal shops but price is too less. I will make all my future purchases from shirleysdress only. Thanks a lot.

Tip for consumers:
Happy with shirleysdress.

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Thumbnail of user junz4
ShirleysDress S. – ShirleysDress Rep

Hi, Tom. Thanks for your accepting our invitation your sharing your shopping experience here and your feedback.

Thumbnail of user tiffanyw17
1 review
12 helpful votes
March 3rd, 2015

Trying to pay for a dress online and haven't been able to get any type of assistance has anyone used this company are they legit?

Thumbnail of user rennyj1
1 review
3 helpful votes
July 31st, 2015

Initially I was skeptical about purchasing a product from an overseas company but when I received my ordered dress item from shirleysdress I became very happy. The quality is more than my expectation. When I compared the dress and image on the site I found that both are same and there is no need to worry about anything if you are purchasing from shirleysdress. Customer care executives are very much co – operative which makes us to deal with them again and again. I called them for a special customized dress and they supported me very well to serve me better. Nice experience.

Tip for consumers:
Great company.

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Thumbnail of user lindar48
2 reviews
21 helpful votes
October 28th, 2014

This is definitely one website, which comes with the best of dresses collection and quite low priced as well. Also one point which I will not fail to mention is the quality of the product you get here. You can close your eyes and buy dresses from here. I have been shopping from this website for just a few months but so far, I did not get any clothes, which fell under expectation. I did not know the custom size dress would end up being so perfectly fitting for me while the delivery of the dress hardly took me merely 15 days time span. This has become my favorite dresses shopping website, because I have so far never come across any website, which would cost me this less, but sell me such great and quality made products.

Very reliable dresses you get at Shirleys' Dresses and reliable company at the same time. I say this because, I had to get one of my clothes exchanged and they ended up doing it soon.
Excellent people at the customer care section, patient and ready to assist, anytime of the day!
Overall, I am satisfied and love shopping from Shirley's Dresses.

Thumbnail of user ls80
1 review
0 helpful votes
October 27th, 2015

I ordered a custom made dress. When it came, I was appalled! The craftsmanship was horrendous. The pattern on the fabric was not as displayed on the site. The jacket to the dress didn't fit - couldn't even get it up my arm - and let me stress that all measurements sent were accurate. Checked and double checked. They wouldn't call me back though I left messages. Through email, they originally offered me 50% money back, then 70% money back. I refused both. They finally agreed and have provided a full refund. I am still out of pocket the duties and taxes but I am running for the hills.

STAY AWAY! Go to David's Bridal instead.

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From the business

Shirleys'sDress is a global online retail company that delivers women's dresses directly to consumers around the world. Founded in 2003, Shirley'sDress has offered customers a convenient way to shop for a wide selection of dresses at attractive prices.
Shirley'sDress offers dresses in the three core categories of wedding dresses, wedding party dresses, occasion dresses.
Shirley'sDress's innovative data-driven business model allows itself to offer customized dresses, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.

Company Representative

Thumbnail of user junz4
ShirleysDress S.
support@shirleysdress.com

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