• ScoreBig

ScoreBig

Overview

ScoreBig has a rating of 3.74 stars from 256 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ScoreBig most frequently mention great seats, service fee, and face value. ScoreBig ranks 16th among Tickets sites.

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Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

  • AWESOME, GREAT SEATS, GREAT PRICE, I TOOK MY BROTHER WHO WAS HOME FROM THE NAVY AND HE HAD A GREAT TIME.
  • I got really good seats at face value for the Pittsburgh Pirates vs.

Critical highlights

  • HAD I KNOWN THAT PAPER TICKETS WERE NOT ACCEPTED THERE I WOULD HAVE CALLED AND SET UP THE PROPER PROCEDURE!
  • I still find it absolutely infuriating that there is a "delivery fee" on top of the service fee for downloading tickets.
How would you rate ScoreBig?
Top Positive Review

“Great seats for a Great price”

Melissa W.
11/16/19

Easy to choose and purchase tickets. Best price when compared to other sales sources. Will definitely use again.

Top Critical Review

“Don't Buy From Here!”

Jennifer B.
8/6/20

I bought Coachella tickets for this past April 2020. Coachella ended up cancelled completely this year and the site says 100% refund if an event in cancelled. They will not refund me, saying it's been postponed until 2021. However Coachella always takes place each year so this year is not a postponement it cancelled. Still fighting for a refund.

Reviews (256)

Rating

Timeframe

Other

Reviews that mention popular keywords

tickets (154) great seats (14) service fee (14) face value (6) customer service (11) ticket seller (4) delivery charge (3) email (33) wrigley field (3) 1 hour (3) hockey game (3)
Thumbnail of user christym469
1 review
1 helpful vote
May 17th, 2023
Verified purchase

I had no problem with placing my order, and the follow-emails were great. Loved the communication.

Thumbnail of user 8insomniac8
1 review
0 helpful votes
September 6th, 2023

I bought tickets for a bad omens concert and it took them THREE MONTHS to send my tickets electronically. They waited up until the weekend of the concert to send them and when I called each month they said "the venue isn't releasing these tickets yet". Talk about anxiety central. The tickets were nearly $500 and a birthday gift and I had to wait three months to see if I got scammed or not. I saved about $20 buying the tickets from scorebig but it wasn't worth the $20 for what I paid in absolute stress. All of my friends who bought these tickets from other sites had them sent within 4 days of purchase. DO NOT USE SCOREBIG unless you're cool with your money just hanging in the air for months.
They also didn't send them to my email. They sent them to an AXS app as delivery but didn't say that anywhere while purchasing the tickets. I only found out I had to download the axs app when I called multiple times to inquire about my tickets. Had I not called, I wouldn't have known where they even sent my tickets to.
Sept. 2023.

Service
Value
Shipping
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Quality
Thumbnail of user jenniferb1606
1 review
18 helpful votes
August 6th, 2020

I bought Coachella tickets for this past April 2020. Coachella ended up cancelled completely this year and the site says 100% refund if an event in cancelled. They will not refund me, saying it's been postponed until 2021. However Coachella always takes place each year so this year is not a postponement it cancelled. Still fighting for a refund.

Thumbnail of user melissaw319
1 review
0 helpful votes
November 16th, 2019

Easy to choose and purchase tickets. Best price when compared to other sales sources. Will definitely use again.

Thumbnail of user sarahf369
1 review
15 helpful votes
February 17th, 2020

Firstly they charged much more than the tickets had originally indicated online. When we tried to call to get them to reverse or at least pay back the difference they refused and said all tickets are final sale... even though their site says 100% money-back guarantee. The hockey game we're to attend is tomorrow and I'm not even confident that the tickets are real.

Thumbnail of user charlenes121
1 review
8 helpful votes
February 12th, 2020

I ordered two tickets and they were sent out immediately electronically. Very happy with the service I received and looking forward to seeing the concert

Thumbnail of user amyk541
1 review
18 helpful votes
August 21st, 2020

We recently had an event cancelled for tickets we did not receive. I was given 12 hours to respond, which was in fine print, if I wanted a cash refund and not a voucher. I did not see that so I had to talk to my friends to see what they wanted to do. Since that email, I received another one saying I would get a refund and another with a voucher. The refund was offered less the service fees but their website says if the tickets aren't delivered for a cancelled event them no fee will be deducted from the refund. Needless to say, what they did is sketchy at best. I currently trying to get in contact with them, but that is difficulty as well. Do not use this service if you can avoid it.

Thumbnail of user laurag502
1 review
0 helpful votes
February 13th, 2020

Purchase was quick and easy. Will use this site again for future concert tickets! Cheaper tickets too!

Service
Value
Shipping
Returns
Quality
Thumbnail of user alysone2
1 review
0 helpful votes
April 19th, 2019

This was the only website I could get the section I wanted to be in! I looked at at least 4 other websites. Thanks!

Thumbnail of user jamesh4046
1 review
0 helpful votes
August 1st, 2021

Don't do business with them they will send you tickets with somebody else's name on them. Will not reach out to you will not refund you. They sent you canceled tickets. Warning the company do not do business with them.

Tip for consumers:
Don’t buy tickets from them

Service
Value
Shipping
Returns
Quality
Thumbnail of user valeriem74
1 review
21 helpful votes
March 4th, 2018
Verified purchase

I was not able to get in the game bc I printed off a copy of my ticket and AA center would not accept it! The box office said I should have received an email from either the team email or Ticketmaster with an electronic scan. I never got one so they would not let me enter. I PAID FOR A FREAKING GAME I DID NOT EVEN GET TO WATCH! VERY DISAPPOINTING! HAD I KNOWN THAT PAPER TICKETS WERE NOT ACCEPTED THERE I WOULD HAVE CALLED AND SET UP THE PROPER PROCEDURE!

Thumbnail of user maryettay
3 reviews
12 helpful votes
November 24th, 2018

So happy to get tickets for my favorite play, Hamilton, in NY! Rates were way cheaper compared to other online ticket hubs and transaction is fast and easy. Just a few minutes and you have ur seats! Thanks again, ScoreBig!

Thumbnail of user elisec15
1 review
0 helpful votes
March 7th, 2018

I've used Score Big quite a few times. It's easy, and they are very reliable. Never had a problem.

Thumbnail of user jessicag175
10 reviews
13 helpful votes
January 26th, 2019

We used Scorebig to attend the Timbers vs. Real Salt Lake soccer game. Seats were pretty awesome as we were only 2 rows up from the field. It was so easy to use Scorebig and the price was great! We loved the game

Thumbnail of user briannag19
1 review
0 helpful votes
January 17th, 2018

Got the tickets maybe an hour after i purchased them i love this website. Great seats great prices. Will be back on here soon.

Thumbnail of user melanik1
1 review
0 helpful votes
January 8th, 2018
Verified purchase

I got such a good price on our tickets that I bought 6! I printed them out and they worked great. This is the second time we used scorebig and we were very happy with it.

Thumbnail of user laurac236
1 review
0 helpful votes
June 17th, 2017
Verified purchase

This was not my first purchase from scorebig so I know that this is a reliable site to get great deals on tickets. We did score big with floor seat to Hall and Oates. It was a last minute purchase but it was nothing short of amazing. Easy access to my tickets-print and go. I will definitely be back to Scorebig for more concert tickets.

Thumbnail of user jessicac175
1 review
0 helpful votes
May 10th, 2017
Verified purchase

The seats were great, could see everything. I would buy tickets again from you except they were really expensive. StubHub had better prices.

Thumbnail of user vincentm61
1 review
0 helpful votes
December 13th, 2017
Verified purchase

We took a bite out of the Senators 5 to 0. My party had a great time being their first Sharks experience. It will leave a lasting impression and wonderful memories.

Thumbnail of user brucew85
1 review
18 helpful votes
January 13th, 2018
Verified purchase

I did not attend. The Score site mistakenly sold me tickets and then called to tell me the order was canceled. Meanwhile, I had already bought tickets to the Pregame celebration thinking I was going and the Score rep said to call the ticket provider. Subsequently, I called them and they would not cancel my tickets or give me a refund. Thus I got screwed twice due to Score. Terrible service and I will not be using this source for tickets ever again.

Thumbnail of user kevinh422
1 review
0 helpful votes
September 23rd, 2018

I ordered tickets for a Braves game from Score Big. It was a very easy process and worked better than expected. We got a great price on the tickets and had awesome seats. The only issue we had was it rained at the game which obviously is not Score Big's fault

Thumbnail of user cindyr68
1 review
0 helpful votes
February 27th, 2017
Verified purchase

The best seat I've had so far for the best price ever! We had the best of time, my boyfriend and I were even able to hear the players talking!

Thumbnail of user ryanc107
1 review
18 helpful votes
May 31st, 2017
Verified purchase

I don't think I'll use this site again, the service fees are insanely high. Ticket master got hit with a class action law suit about a decade ago for the same thing. Their service fees were never even this bad. $50 in fees on 4 tickets. It's ridiculous. The transaction went fine and the seats were decent, but it's not worth the fees. Go with ticket master, live nation or stub hub.

Thumbnail of user reuvenm
1 review
0 helpful votes
April 21st, 2017
Verified purchase

The tickets were cheap although I by mistake bought ticket insurance. Also I had a little trouble scanning the tickets at the the gate. Otherwise the experience was amazing.

Thumbnail of user annes138
1 review
3 helpful votes
November 13th, 2017
Verified purchase

Trustworthy, stayed in communication till I had the tickets in my hand. Will use them in the future.

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From the business

ScoreBig is a leading online marketplace for tickets to Sports, Concerts, Theater, and Family events. ScoreBig allows you to purchase last minute tickets to sold-out events in addition to the latest on sales occurring for popular artists, teams, and productions - we'll get you in! We safeguard your transaction with our money-back guarantee, under a secure checkout, with interactive seat maps to guide your purchase.

Business History

ScoreBig was founded by Adam Kanner and Joel Milne in 2009. On November 12,2016, ScoreBig.com came under new management of a subsidiary of TicketNetwork Inc. The subsidiary acquired and licensed select assets of the company formerly known as ScoreBig Inc, which went out of business in September of 2016. The subsidiary is operating www.scorebig.com on a going-forward basis.

Company Representative

Thumbnail of user alexs381
Alex S.
Typically does not respond to reviews

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3.7
256 reviews
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