• SalonSupplyStore

SalonSupplyStore

Overview

SalonSupplyStore has a rating of 4.21 stars from 76 reviews, indicating that most customers are generally satisfied with their purchases. SalonSupplyStore ranks 16th among Hair Care sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Quality
    1

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • When I wrote to customer service, they asked me to send them pictures, and basically gave me a runaround.
How would you rate SalonSupplyStore?
Top Positive Review

“Neatfreak!”

Joanna B.
2/14/16

I just love the way the makeup case did away with clutter, now my makeup is so organized and easy to access. Great time saver. Delivery prompt and securely wrapped. Very well satisfied and looking forward to future purchases in Salon Supply Store.

Top Critical Review

“Sent the wrong things n didn't have my product in stock after mix up”

Danelle O.
2/18/16

I was saddened by my experience with this company. Their processes for sending the right parts are awful. I own a salon and spa and needed a tree, they sent to the wrong post twice and then when they finally realize what they did they informed me that they did not have the proper pieces to send. Needless to say I was out of a tray for over two weeks, I ended up having to buy one from salon centric. The lady I spoke with made no effort to make it right, and seemed frustrated with me because I kept getting the wrong piece

Reviews (76)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (3)
Thumbnail of user joannab12
1 review
0 helpful votes
February 14th, 2016
Verified purchase

I just love the way the makeup case did away with clutter, now my makeup is so organized and easy to access. Great time saver. Delivery prompt and securely wrapped. Very well satisfied and looking forward to future purchases in Salon Supply Store.

Thumbnail of user sabinat4
1 review
0 helpful votes
February 25th, 2016
Verified purchase

I received everything individually wrapped, on time. Even though I had to give them a different shipping address, the last minute. I am very happy with your service guys! I wish you all the best in business!

Thumbnail of user jenniferj82
1 review
0 helpful votes
February 14th, 2016
Verified purchase

Salon Supply Store shipped my items quickly, packaged them well, and got my order right. Thank you :)

Thumbnail of user jennim6
1 review
0 helpful votes
February 18th, 2016
Verified purchase

I expected a longer wait time on my order as I'm from Canada, but a month later and didn't have anything yet. I ordered after the holidays, but maybe that was still a factor? Anyway, got in contact with the company, which is okay, but 24 hours to get a reply is a bit inconvenient. So was offered to re-order or get a refund, so went with the refund for now. Took two requests, but it did get done, so that's that.

It was an experience that took patience, but I'd probably try to order again, just get a tracking number next time.

Thumbnail of user laureenp
1 review
0 helpful votes
February 14th, 2016
Verified purchase

The Shellac polish was a great price and fresh, not old and thick. It was delivered fairly quickly. I'll definitely order from this company again!

Thumbnail of user esmeraldad1
1 review
0 helpful votes
February 14th, 2016
Verified purchase

Product quimica alemana is wonderful!
Made web able to reset password (missing before) and it is so easy now... reasonable shipping cost, great packing, A+ thank you!

Thumbnail of user belindar10
1 review
0 helpful votes
February 14th, 2016
Verified purchase

The website was very easy to use and I found just for what I was looking. The organizer was delivered in excellent condition. It will help with my home organization project. I would purchase again from SalonSupplyStore.

Thumbnail of user judithm33
1 review
0 helpful votes
February 14th, 2016
Verified purchase

My order was not fulfilled properly as I received a much smaller container and the packing form was incorrect. This leads me to believe lack of detail. I called immediately and 10 business days later received the corrected order.

Thumbnail of user dawns42
1 review
0 helpful votes
February 14th, 2016
Verified purchase

This site has great prices and service. My order arrived with broken bottles. I called to report the problem and replacements were shipped immediately!

Thumbnail of user brittnib1
1 review
0 helpful votes
February 14th, 2016
Verified purchase

I've ordered from Salon Supply Store several times with no issues. My last order however had a broken cap due to shipping and the product was all over the place, one simple email to their customer service and they shipped out a new one right away! Love this site!

Thumbnail of user annetten5
1 review
0 helpful votes
February 15th, 2016
Verified purchase

Great service!

Thumbnail of user christinaf23
2 reviews
0 helpful votes
February 14th, 2016
Verified purchase

I have ordered several different colors of the vinylux nail polish. It really does provide an extended wear even through washing my hands several times per day. The color selection is great and salon supply store provides vinylux polishes at the least expensive price I've seen anywhere.

Thumbnail of user brendaa27
1 review
0 helpful votes
February 14th, 2016
Verified purchase

I must admit I was sceptical at first because first time buying at SalonSupplyStore. Please note that after placing my order, I couldn't find the name of the shipper anywhere on your website, which really upset me. I had to call customer service for shipper name and tracking number. The person on the phone was very nice and helped me each time. I was pleasantly surprised to receive my order rather quickly. I was impressed with the speed my order was filled and delivered. I am Very satisfied with my purchase and will Buy again at Salonsupplystore. Thank you!

Thumbnail of user melissap54
1 review
0 helpful votes
February 18th, 2016
Verified purchase

I've ordered from Solon supply store a couple times now and will continue to. Great prices and fast shipping.

Thumbnail of user glorial25
1 review
0 helpful votes
February 14th, 2016
Verified purchase

Same product for 50% off of what I paid at Sallys. Very happy and I will be shopping this site again.

Thumbnail of user nikkis34
2 reviews
0 helpful votes
February 19th, 2016
Verified purchase

Dad's Christmas present. He didn't think it worked right, but once we stirred the solution up each morning it does great.

Thumbnail of user libbyj1
1 review
0 helpful votes
February 14th, 2016
Verified purchase

Very easy to use website and fair pricing. The products arrived quickly. We put them to use right away
Thx
LJ

Thumbnail of user danp70
1 review
0 helpful votes
February 14th, 2016
Verified purchase

Easy to place order, it was delivered in a timely manner and looks and works great!

Thumbnail of user isabellet
1 review
0 helpful votes
February 25th, 2016
Verified purchase

;)

Thumbnail of user staceyn6
2 reviews
1 helpful vote
February 9th, 2016

I was amazed at how quickly I got that tracking number! Very nice to see that is still a priority.

Thumbnail of user bryants19
1 review
0 helpful votes
February 14th, 2016
Verified purchase

I made my order easily. I received my order in less than 5 days! Wow!

Thumbnail of user trinhl
1 review
0 helpful votes
February 24th, 2016
Verified purchase

The shipping was fast, my order wasn't damaged. The only thing that bother me is my hair steamer does not have a detail instruction so I have to look up on YouTube to see how it work.

Thumbnail of user carlah13
1 review
0 helpful votes
February 28th, 2016
Verified purchase

My experience was wonderful. Easy to order, arrived timely, I love all the colors I have used, but have not used them all, am sure I will be delighted.

Thumbnail of user tanaz1
1 review
0 helpful votes
February 14th, 2016
Verified purchase

The easiest online shopping experience ever! The site was very easy to navigate.

Thumbnail of user deborahm70
1 review
0 helpful votes
February 14th, 2016
Verified purchase

There was no problem with the product itself, but it took entirely too long to receive it.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Affordable beauty supplies online for nail and hair salons - Professional barber shop supply. Best salon equipment & manicure supplies at Salon Supply Store

Company Representative

Thumbnail of user gustavom15
Gustavo M.

How do I know I can trust these reviews about SalonSupplyStore?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about SalonSupplyStore?