• Rosegal

Rosegal

Overview

Rosegal has a rating of 2.13 stars from 6,120 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rosegal most frequently mention customer service, tracking number, and credit card problems. Rosegal ranks 125th among Discount Clothing sites.

  • Service
    1116
  • Value
    1043
  • Shipping
    1123
  • Returns
    737
  • Quality
    1007

Proactively asks for customer feedback

This company responds to reviews on average within 20 hours

Positive reviews (last 12 months): 14.3%
Positive
3
Neutral
0
Negative
18
517
See all photos

What reviewers want you to know

Positive highlights

  • My shopping experience with Rose Gal has been fabulous.
  • Nice tapestry, great price, reasonable delivery time.

Critical highlights

  • This review is both about my last item purchased and the extremely poor customer service that is now non-existent!
  • Gonna follow the advice of another reviewer and dispute the charges through my credit card company.
How would you rate Rosegal?
Top Positive Review

“Great customer service”

Samantha G.
10/7/23

I have made three orders from Rosegal. Only one of the items needed returning. It was the pants of a two piece set. They were to small. I contacted customer service by email and recieved a reply in 3 hours. This was during late night after hours aswell. I have two options to resolve the issue. I absolutely love all of the items I have purchased. They have held up well to were and washing.

Top Critical Review

“Very poor quality”

Susan g.
10/16/23

I ordered 4 items from Rosegal, and they arrived today. The resemblance to the online images was vague at best and they were all made from very cheap printed fabric. The clothes are cute, in the images, but in real life I would never even wear what I purchased. I do not recommend buying anything from Rosegal, no matter how cute it looks. You'll only be disappointed. Save your money.

Reviews (6,120)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1084) credit card (209) order number (142) phone number (157) post office (105) shopping experience (74) delivery time (58) bathing suits (149) size clothes (38) quality products (35)
Thumbnail of user daryar8
1 review
0 helpful votes
January 30th, 2024

Poor quality of material, very very cheap. Unable to get ahold customer service. On line is it not working. Phone tag is non stop. Called 10 times and still was not able to talk to anyone at all. Very fishy company.

Products used:
Their product is on the shelf, I cant even donate it. Thats how bad product material is. I cant return it, its impossible with their system

Service
Value
Shipping
Returns
Quality
Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

Dear Darya,
Thank you for contacting us.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.

To solve this issue, would you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.

You can also contact us to send e-mails to support@rosegal.com, we are sorry that there is no phone service now, but we can solve your order issue until you are satisfied.

Thank you for your patience and collaboration.
Best regards
ROSEGAL Customer Service

Thumbnail of user jacquelinebennett71
1 review
0 helpful votes
December 25th, 2023

Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00 dollars worth of items not received

Tip for consumers:
offered me way less than half as a credit omg wtf

Products used:
never received my order

Service
Value
Shipping
Returns
Quality
Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

Dear jacqueline,
Thank you for contacting us.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.

As for your issue, we can explain it in related ticket T23121600044.
Could you please check it carefully and then reply to us directly?

Awaiting for your reply.

Best regards
ROSEGAL Customer Service

Thumbnail of user valeriel522
1 review
0 helpful votes
November 24th, 2023

Last June I bought over $500 in clothes from them, to this day, it still says partial order filled on their website, in my account.
NO ONE will talk to me, I disputed it with my bank, but they said the vendor said it was delivered. I NEVER received anything.
Could be a porch pirate got the partial order, but WHERE is the rest?
I paid $15 for insurance, but that was a waste of money, can't get a hold of anyone to have them reship the cloths under the insurance.
WHAT A WASTE of money and time!
Their clothes are cute and tempting to buy... but buyer beware.
You may never receive what you ordered!

Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

Dear Valerie,
Thank you for contacting us.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.

As for your issue, we can explain it in related ticket T22071200051.
Could you please check it carefully and then reply to us directly?

Awaiting for your reply.

Best regards
ROSEGAL Customer Service

Thumbnail of user loftus762
1 review
0 helpful votes
October 16th, 2023

I ordered 4 items from Rosegal, and they arrived today. The resemblance to the online images was vague at best and they were all made from very cheap printed fabric. The clothes are cute, in the images, but in real life I would never even wear what I purchased. I do not recommend buying anything from Rosegal, no matter how cute it looks. You'll only be disappointed. Save your money.

Products used:
None of it. Will donate, if they'll take it.

Service
Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

Dear Susan,
Thank you for contacting us.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.

We are sorry for being unable to find the related order number with your information.
To solve this issue, would you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.

You can also contact us to send e-mails to support@rosegal.com.

Thank you for your patience and collaboration.
Best regards
ROSEGAL Customer Service

Thumbnail of user rainr42
1 review
1 helpful vote
March 23rd, 2020

Rosegal Customer Care Number_ *******197_ *******594
Support Number *******197
Rosegal Customer Care Number_ *******197_ *******594
Support Number *******197

Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

Dear Rain ,
Thank you for your comment.
Could you please send us more details about your issue so we can help you?
Please kindly note that we will try our best to resolve the issue for each customer.
You can email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Best regards
ROSEGAL Customer Service

Thumbnail of user jamesonm5
2 reviews
7 helpful votes
October 2nd, 2020

I ordered a jacket from them. Oh boo! I got a child size jacket. I'm 45 years old and a plus size lady. I put in a ticket. They told me to take pictures. I did that. Now no one will contact me about anything. All I want is a return address to get my money back. If I have to go to the government I will.

Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

Dear Jameson,
Thank you for your comment.
We are so sorry to hear that you have been experiencing sizing issues.
ROSEGAL provides a size chart on all our item pages to help our customers choose the correct size.
Please check our warranty policy here: https://www.rosegal.com/warranty-return/
We are unable to find your Order #: 51451465468, please send us the correct order number or the tracking number, we will do our best to help you.
Awaiting for your reply.
Best regards
ROSEGAL Customer Service"

Thumbnail of user cathym1525
1 review
0 helpful votes
May 20th, 2023
Verified purchase

I place an order to be delivered to Reno NV they sent it to California screen shot price was sent to Rosegal. They are screwing me out of my entire order and offering 30 dollars for my more than 100 dollars order. This is unacceptable. I want a full refund or my order. This business feels like a scam, a real business would make it right especially when I proved through screen shots that it is their mistake.

Tip for consumers:
I want a fu refund or my order.

Products used:
They sent my order to California instead of the address that’s on my email confirmation. They screwed me out of my order and a refund.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

Dear Cathy,
We sincerely apologize for the inconvenience that may have caused.
As for your issue, we have offered the solution in related ticket PT23051600049.
Please refer to the ticket options and reply there to tell us your choice of the options.
Sincerely hope you can understand it.
Thank you for your kind collaboration.
May you have a nice day.
Best regards
ROSEGAL Customer Service

Thumbnail of user shannonb366
2 reviews
4 helpful votes
September 27th, 2019

Sizes range. Im normally a 2x but they fit like a large. Their clothes are very cute, but I have yet to find something that fits me. I love how they ship then, all folded neatly in zipclose packaging. The materials are cheap, I've received at least 10 shirts. You guess none fit. I even bought the largest size they have. Don't get its that look super cute with cut outs along the sleeves. They don't cut the shirts out right and they do not fit. Our of everything I've purchased from rosegal. Leggings. 2 pairs the only thing that fit.

Thumbnail of user jennifera2133
1 review
2 helpful votes
April 13th, 2023

I am so pissed right now. I'm out 50 dollars never received my package and won't return my money. Everytime I would check where it was it would say that the package doesn't exist and now all of the sudden. It was delivered but there is nothing absolutely nothing. At this point I jus want my damn money back.

Tip for consumers:
Reporting to bbb

Products used:
Nothing ever showed up

Service
Value
Shipping
Returns
Quality
Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

Dear Jennifer,
Thank you for your review.
We apologize for this delivery issue.
There may be some delays between scanning events and the website' s updates. The tracking status will take a few days to be updated online by the shipper.
Would you mind giving us your order number?
We will check it for you and offer a solution.
Awaiting for your reply.
Best regards
ROSEGAL Customer Service

Thumbnail of user shannont83
1 review
0 helpful votes
September 25th, 2019

Their sizing is getting better. Good quality clothes, although not really on trend. Amazing and fast customer service for any issues.

Thumbnail of user jc1237
1 review
6 helpful votes
September 30th, 2020

My wife ordered half a dozen shirts from this site
They're some of the cheapest pieces of clothing we've ever seen. Flimsy material with uneven (bunching) and minimal stitching at seams and decorations.
Rosegal won't send an RMA.
One of the worst companies I have ever had the displeasure of dealing with.

Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

Dear Customer,
Thank you for your review.
All of our items follow strict quality checks and we always aim for our items to meet our customer's satisfaction.
We regret to hear that you have the quality issue.
Please check our warranty policy here: https://www.rosegal.com/warranty-return/
Our team has reviewed your case and send you a message in the ticket.
Awaiting for your reply.
Best regards
ROSEGAL Customer Service

Thumbnail of user donnab1189
1 review
5 helpful votes
September 5th, 2020

Rosegal has some fabulous looking clothes. And, I will admit, out of the two bathing suits I ordered, one of them fits great, looks great, very happy with it. The other one, ordered in the same size, same style but different color was way too big. When I left negative feedback for that one, they removed it. They only allow positive feedback on their website, so don't be fooled buy their rating. There should not be such a big difference in fit when they are the same size and style. Also, they do not allow refunds on a lot of items, not just bathing suits. Be certain of what you want and hope what you get fits.

Tip for consumers:
Order 1 size up from your usual size. Don't expect your money back if it does not fit or meet your standards.

Products used:
1 of 2 swimsuits

Service
Value
Shipping
Returns
Quality
Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

Dear Donna,
Thank you for your comment.
We are so sorry to hear that you have been experiencing sizing issues.
ROSEGAL provides a size chart on all our item pages to help our customers choose the correct size.
Please check our warranty policy here: https://www.rosegal.com/warranty-return/
Please note that Not all reviews will be published on our review page. Only some of the reviews will be published randomly by the review system.
Our team has reviewed your case and offer you a solution in the ticket.
Could you please kindly reply us?
Awaiting for your reply.
Best regards
ROSEGAL Customer Service

Thumbnail of user carrieanns2
1 review
2 helpful votes
May 11th, 2019

I ordered a nice summer dress with sunflowers on it. The dress has pockets which I thought was a brilliant feature. It took a couple of weeks to arrive but ultimately I am satisfied with the product.

Thumbnail of user donnap2120
1 review
0 helpful votes
December 23rd, 2023

I reluctantly gave them 1 star, only because i had to. I wrote a review last night, but in light of their response I feel I really needed to write another. I payed $58+ (including shipping)for a 2-piece outfit on November 15th. It was promised before end of November. Still, they cannot tell me what is up, they just keep saying be patient. I am done being patient as one event has passed and now Christmas is upon us, and I still have nothing to wear. So, I asked for my money back. Their bright idea is to refund me $20, then if it comes then I send the $20 back! I say no way, I payed in good conscience, they cannot. I told them that now that I have nothing after paying $43+shipping, the only remedy is to pay shipping too as nothing was shipped to me. STEER CLEAR OF THIS RIPOFF COMPANY!

Tip for consumers:
This company is a ripoff. Wish is better and even it is cheap.

Products used:
I have to try and find something or borrow something to wear for Christmas

Service
Shipping
Returns
Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

Dear Donna,
Thank you for contacting us.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.

To solve this issue, would you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.

You can also contact us to send e-mails to support@rosegal.com.

Thank you for your patience and collaboration.
Best regards
ROSEGAL Customer Service

Thumbnail of user charlesm980
1 review
3 helpful votes
June 12th, 2020

I placed an order over a month ago. When nothing arrived after about 3 weeks I submitted an inquiry. They replied that the first item had been shipped, the other was still on back order. A week later when nothing had still arrived I inquired again. They replied that the first item had now been shipped from the warehouse in Guangzou! With no commerce going on between the U.S. and China during the pandemic that is the same as not being shipped at all. The second item was still not available and now not projected to be back in stock until another two weeks! I don't think these people stock anything. They just take your order, take a cut of the price, and then place an order with someone else to fulfill. I finally just cancelled the order. Enough is enough. Don't deal with these people. It is not worth the aggravation.

Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

Dear Charles
Thank you for your feedback.
We sincerely apologize for the stock issue.
While we strive to provide the most accurate and timely information, availability may keep changing due to the high demand.
We will aim at improving this in the near future.
Our team has reviewed your case and sent you a message in the ticket.
Could you please kindly reply us?
Thank you for your understanding.
Best regards
ROSEGAL Customer Service

Thumbnail of user michellevancalbergh08
1 review
1 helpful vote
September 27th, 2023

I have purchased from Rosegal.com one other time in the past and getting items exchanged for different sizes was a nightmare. Eventually, after the first time exchanging and the clothing still didn't fit, they refused to exchange or refund.
I was in a major pinch and needed to find a nice outfit FAST and honestly had forgotten how terrible the customer service was the first time as it was over 3 years prior. I did remember the sizing was quite large so I purchased two sizes of all the shirts I wanted in hopes to return the ones that didn't fit.
Not a single item fit and I have been trying to get ahold of customer service for a month with no responses.
I tried to "Submit a Ticket" (pictures attached) which is the only way you can exchange items or get a refund and every time it took me to a "502 Bad Gateway" page (picture attached). After trying, literally, 10+ times to submit a request for a refund, one finally went through but noone ever responded to the ticket.
In order to submit a ticket I needed to attach a picture. I was assuming a picture of the shirt not fitting correctly so that is what I uploaded. It didn't matter that the size of the picture or the content of the picture, it would not be accepted.
I emailed *******@rosegal.com 5+ times.
I called every number I could find through a google search that was possibly related to the website but not one took me to anything related to rosegal.com
The number on facebook, *******001, answered in a foreign language and hung up within 2 seconds. Other numbers I tried were: *******056 Foreign language and hung up within 2 seconds, *******470 TV/Internet Sales, *******056 Not a Connected Number, *******485 Magic Jack Customer
There are NO phone numbers on their website so the only way to try to get ahold of customer service is to "submit a ticket" which wouldn't go through.
I also contacted them on facebook with no response.
The return policy is that the items must be returned/exchanged within a month and now that I am 3 days away from a month, I guess I can basically say goodbye to the $285 I spent on 10 shirts and am now stuck with 10 shirts that a HUGE.

Tip for consumers:
Site is easy to use but customer service literally does not exist.

Products used:
I did not end up using any items as they were all way too big. I followed the sizing guidelines on each item I purchased and they were all so very unflatteringly huge!

Service
Value
Shipping
Returns
Quality
Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

Dear Michelle,
Thank you for contacting us.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.

We are sorry that we have no phone service now and we are sorry for being unable to find the related order number with your information.
To solve this issue, would you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.

Once we receive the reply, we will send the email to you to solve the issue until you are satisfied, please rest assured.

Thank you for your patience and collaboration.
Best regards
ROSEGAL Customer Service

Thumbnail of user loris864
1 review
6 helpful votes
April 19th, 2021

Buyers beware! This so called company is a joke. Their phone number doesn't work and they don't respond to emails in 24 hours like they state. I've emailed them three times for instructions to return some dresses and it's been over 10 days and still no response. Fabric was cheap polyester. I'm ready to dispute the charges if possible. They should be reported to the better business bureau. Buy items from the USA only!

Tip for consumers:
Stay away from Rosegsl

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

"Dear Lori ,
Thank you for your feedback.
We are sorry to hear that your item does not meet your expectation.
All of our ROSEGAL clothing items must meet our quality checks before shipment.
Please check our warranty policy here: https://www.rosegal.com/warranty-return/
All of our message in the ticket system will be replied within 24 hours.
Could you please send us your order number?
We will try our best to solve you issue.
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service"

Thumbnail of user zanetaj5
1 review
1 helpful vote
November 17th, 2020

Unfortunately, the company is cheating people in July I bought clothes completely different than on the website shown in the future I sent them back to them they had to pay back and to this day neither clothes nor return company the very bottom

Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

"Dear Zaneta,
Thank you for your comment.
We are sorry that the items do not meet your expectation.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product,we can easily arrange an exchange or a refund for you.
We can only refund the customer after the returned package is confirmed delivered.
Please kindly review our warranty policy here: https://www.rosegal.com/warranty-return/
Could you please send us your order number?
We will try our best to solve you issue.
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service"

Thumbnail of user maggiep99
1 review
2 helpful votes
August 6th, 2020

This company has BEYOND infuriated me and I will NEVER make the mistake again of buying from them. Anyone want some swimsuits that are 100% unused and still in the bags with tags and bottom protectors?! I NOW HAVE 3. Bunch of bullcrap.

Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

Dear Maggie
Thank you for your feedback.
We are sorry to hear that your item does not meet your expectation.
Customers can contact us within 30 days of receiving the item.
Please check our warranty policy here: https://www.rosegal.com/warranty-return/
Our team has reviewed your case and send you a message in the ticket.
Could you please kindly reply us?
Awaiting for your reply.
Best regards
ROSEGAL Customer Service

Thumbnail of user marlar3
1 review
0 helpful votes
April 8th, 2018

I've been shopping through RoseGal for about 6 months now. The clothing and jewelry and accessories I have ordered are all good quality. They have a great selection, though sizing can be off sometimes. I get lots of compliments on my wardrobe and jewelry items from RoseGal.

Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

Dear Marla,

Thank you for taking the time to write your review. We at Rosegal really appreciate this.

Best Regards,

Rosegal Customer Service Team

Thumbnail of user gregg328
3 reviews
0 helpful votes
February 2nd, 2018

The wigs I've gotten are very well made. They're synthetic but look close enough to real hair that people don't realize it's not my own hair. I also got a well-made wig cap with one of them, which was a pleasant surprise as I was just expecting the package to contain the wig. They're easy to style and easy to put on. Very pleased with them, and will definitely be ordering more.

Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

Dear Greg,

Thank you for sharing your experience with us.

We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.

We look forward to seeing you on Rosegal.com again soon.

Rosegal Customer Service Team

Thumbnail of user donnab1116
1 review
1 helpful vote
July 29th, 2020

To return an item is ridiculous. They give you a ticket number and you have to wait for a shipping return address. Meanwhile 30 days have pass an you can't return. Or they give you a 20 per cent coupon to buy again from them.

Thumbnail of user hildam34
1 review
3 helpful votes
June 12th, 2020

I chatted with them, gave them my order number which I placed and was charged for more than 2 months ago and they just keep telling me to wait.

Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

Dear Hilda ,
Thank you for your feedback.
We are sorry to hear that you have not received your order yet.
Unfortunately the ongoing pandemic has greatly affected supply chain and Logistics for most companies including ours.
Our team has reviewed your case and offer you a solution in the ticket.
Could you please kindly reply us?
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service

Thumbnail of user stephanielevine87
1 review
1 helpful vote
September 18th, 2023

I've been trying to return items but I can't get a ticket from the website, the phone number doesn't work and they aren't answering my emails.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

Dear Stephanie,
Thank you for contacting us.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.

We are sorry for being unable to find the related order number with your information.
To solve this issue, would you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.

Thank you for your patience and collaboration.
Best regards
ROSEGAL Customer Service

Thumbnail of user shoreyl
1 review
3 helpful votes
April 11th, 2020

Ordered items over a month ago. Ordered on 2/8/2020. I still have not received them. I have contacted them; they say it is in the process and I should receive items soon. One or two items were on back order by 5-7 days. However, in their shipping link it says it has never left the warehouse on 3/2/2020 according to the email link. So they give me another link which isn't FedEx (the link sent in the email) which says it has left. I have no idea if the items will even be right. I know I won't even bother returning to them or anything as this order took forever. The chat personnel are very nice and only as helpful as they can be I guess. We will see if I get my items soon.

Tip for consumers:
Don't be in a rush for any items any time soon. Don't trust the shipping link for FedEx they send you in the email as this won't show your package ever leaving the warehouse.

Products used:
I don't have yet at this time. I am still trying to get them.

Service
Shipping
Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

Dear Shorey,
Thank you for your comment.
We would like to apologize for any inconvenience caused with your order from ROSEGAL.com.
According to the shipping website your package has been delivered.
Our team has sent you a message in the ticket.
Could you please kindly reply us?
Thank you for your patience.
Best regards
ROSEGAL Customer Service

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From the business

RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.

Company Representative

Thumbnail of user rosegalr
rosegal r.
Typically responds within 20 hours

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