• RetailMeNot

2018 CUSTOMER CHOICE AWARD

RetailMeNot

Overview

RetailMeNot has a rating of 3.39 stars from 229 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RetailMeNot most frequently mention coupon code, free shipping, and online shopping. RetailMeNot ranks 13th among Coupons sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 12.5%
Positive
1
Neutral
0
Negative
7
11
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • I purchased several egift cards from them as gifts for people and after several days the transactions were cancelled.
How would you rate RetailMeNot?
Top Positive Review

“Unjustified Cashback Cancellations - SOLVED”

BRUNO S.
5/15/23

RetailMeNot's unjustified cashback cancellations inflict an emotional betrayal on customers. It's disheartening when a platform we trust disregards our loyalty without any valid explanation. We deserve transparency and empathy. Let's demand better treatment and consider alternatives that value our satisfaction and trust. The Retailmenot Team has solved my issue and everything is ok

Top Critical Review

“Several coupons "verified" on today's date don't work. Not 1 of 3!”

Diane B.
1/1/24

I tried 3 different Krispy Kreme coupons that were "verified" with today's date, 1/2/2024. None of them worked. I made sure I ordered the basic glazed dozen and there were no other discounts. I hate it when supposedly legitimate coupons won't work.

Reviews (229)

Rating

Timeframe

Other

Reviews that mention popular keywords

gift cards (12)
Thumbnail of user dianeb2986
1 review
0 helpful votes
January 1st, 2024

I tried 3 different Krispy Kreme coupons that were "verified" with today's date, 1/2/2024. None of them worked. I made sure I ordered the basic glazed dozen and there were no other discounts. I hate it when supposedly legitimate coupons won't work.

Service
Value
Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Thank you for your feedback, Diane. We understand the frustration of using a coupon that didn’t work. Users and community members post many of the offers listed on RetailMeNot, and at times, a user might share an incomplete or incorrect coupon. If you have any questions, please don't hesitate to contact our Customer Care team at https://help.retailmenot.com/s/contactsupport.

Thumbnail of user garye51
7 reviews
14 helpful votes
January 31st, 2024

Like many similar sites of this type, posted purchase discount codes for vendor goods/services at the Retail Me Not site work only about half the time, and there is no guarantee you will ever receive an "activated" cash percentage rebate from RMN either. Any inquiries are treated as if RMN customer service is doing you a favor, or as if you are trying to fraudulently obtain a discount on an activated and verified purchase, (I was told they were addressing a concern of mine as a "One Time Courtesy").
No Joy here, and not worth the time/effort.

Products used:
none

Service
Value
Quality
Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Thank you for your feedback, Gary. We understand the frustration of using a coupon that didn’t work. Users and community members post many of the offers listed on RetailMeNot, and at times, a user might share an incomplete or incorrect coupon. We are always happy to review any missing Cash Back Rewards and provide tips to ensure your purchases are tracked automatically. If you have any questions, please don't hesitate to contact our Customer Care team at https://help.retailmenot.com/s/contactsupport.

Thumbnail of user pinakytpremium
1 review
0 helpful votes
January 23rd, 2024

Be aware of this website coz their website doesn't register cashback often and you could have use other better sites Rakuten.

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Thank you for providing us with your feedback, Pinak. We are sorry to hear that you have not received Rewards for some of your purchases. Our Customer Care team would be happy to investigate any missing Cash Back you may have. Please do not hesitate to contact them at https://help.retailmenot.com/s/contactsupport. They will also provide guidance to ensure your purchases are automatically tracked.

Thumbnail of user jeffreya112
6 reviews
29 helpful votes
May 5th, 2022

I've used RetailMeNot for years. In the past I used to find great promo codes but seems like most of the "codes" these days are affiliate money making links that don't actually link you to the offer/deal/code. Unless there's an actual code being shown, I wouldn't waste my time clicking a link. I do find codes from time to time but they are few and far between these days.

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Thank you for sharing your feedback, Jeffery. We would love to learn more about your experience. Please reach out to our Customer Care team at https://help.retailmenot.com/s/.

Thumbnail of user ray.finkl3
1 review
1 helpful vote
November 10th, 2023

As soon as I start making larger purchases for cashback on your app, my account gets magically flagged for "suspicious activity" and is under a permanent investigation, one for which you can't even provide the slightest inkling as to how someone could even scam you using your own app through their Chrome browser?

And then I'm referred to terms of use that don't even begin to detail any violations for which I could have possibly even been a part of, all while refusing to accept the receipts from the merchant I used to purchase my hotel stays for my vacation?

And you can't even give me the courtesy as a customer to provide some insight into why my account was locked after refusing to pay me for justified purchases and robbing me of the opportunity to earn cashback from one of your competitors who doesn't treat me like I'm some sort of terrorist?

No wonder why your ratings on Consumeraffairs.com and Trustpilot.com are swirling the drain.

What a $#*!ing joke of a company you are. Time to add two more awful reviews at both sites.

Service
Value
Shipping
Returns
Quality
Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Thank you for taking the time to share your thoughts, T g. I apologize sincerely for the experience you have had. Occasionally, an account may be erroneously flagged for suspicious activity by our system. I am pleased to inform you that your account suspension has been lifted. If you have any questions or concerns, please don't hesitate to contact Customer Care at https://help.retailmenot.com/s/contactsupport.

Thumbnail of user jent200
1 review
1 helpful vote
September 23rd, 2022
Verified purchase

My account was "voluntarily" deleted by Retailmenot and now they will not honor my account cash back rewards balance. I had $67 in my account and somehow they "voluntarily" deleted that. They gave no explanation as to why that was. I used the app faithfully for years collecting my cash rebates and they suddenky delete my account with no warning?! This is bull$#*!. Don't use them. There are better apps out there.

Products used:
App service

Service
Value
Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Thank you for taking the time to work with our Care team to resolve your account issue, Jen. We are happy that the funds have been restored, and we hope you continue to save with us. We truly appreciate your patience, and if you have any additional questions, please don't hesitate to reach out.

Thumbnail of user lisam1783
1 review
17 helpful votes
April 21st, 2020

Once upon a time you could go to this site, and attain coupon codes would actually work. In two years now I have no longer been able to get a working coupon code. I will no longer even try its a waste. It is unknown if they actually test there codes, I can only guess not. Wayback this site was a go to spot for shopping. They have been gone for several years now. Adios retailmenot, your reputation has been marred over that past years there are other working sites out there...

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Hi Lisa. Thanks for your review and feedback. Happy to help if you ever run into any offers that aren't working for you. Please reach out to us at https://help.retailmenot.com/s/contactsupport and we're always happy to assist you.

Thumbnail of user silvaretailstore
1 review
1 helpful vote
May 15th, 2023

RetailMeNot's unjustified cashback cancellations inflict an emotional betrayal on customers. It's disheartening when a platform we trust disregards our loyalty without any valid explanation. We deserve transparency and empathy. Let's demand better treatment and consider alternatives that value our satisfaction and trust.

The Retailmenot Team has solved my issue and everything is ok

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Thank you for taking the time to share your thoughts. I apologize sincerely for the experience you have had. Occasionally, an account may be erroneously flagged for suspicious activity by our system. I am pleased to inform you that your account suspension has been lifted. If you have any questions or concerns, please don't hesitate to contact Customer Care at https://help.retailmenot.com/s/contactsupport.

Thumbnail of user travism374
1 review
0 helpful votes
January 5th, 2022

I have used them for years but I must have signed up for something and now I get a popup on everything I try to look at. I have deleted my account but that didn't help. I loved it when I could just go to the site and look for a coupon bur I hate the popups.

Tip for consumers:
don't agree to anything

Products used:
web site

Service
Value
Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Thank you for taking the time to provide feedback, Travis. We are so sorry for your frustration. It sounds like you installed Deal Finder. Our Customer Care team will be happy to assist you! To reach us, please visit https://help.retailmenot.com/s/contactsupport, or for instructions on uninstalling Deal Finder, please visit https://help.retailmenot.com/s/article/How-do-I-install-uninstall-extension. We hope this helps and that you continue to enjoy saving with RetailMeNot.

Thumbnail of user eileens44
19 reviews
42 helpful votes
August 8th, 2023

Now I can't view any codes because it wants me to install an app, which I refuse to do. There's a pop up window preventing me from viewing the website. Why do I need an app for everything?

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Hi Eileen! We are so sorry to hear that you are having trouble accessing codes. You do not need our App and Deal Finder to take advantage of offer codes. Please click the "No thanks, I want to search for codes," the pop-up will go away and allow you to see all of our offers. If you need any additional assistance, please don't hesitate to contact our Customer Care team at https://help.retailmenot.com/s/contactsupport.

Thumbnail of user glyndal
1 review
1 helpful vote
March 6th, 2022

Full of fake coupon codes and invalid codes. Was once best site of its kind. I have used site 4 years.

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Thank you for taking the time to share your thoughts, Gayle. We value you and will be happy to help if you ever run into offers that aren't working for you. Please reach out to us at https://help.retailmenot.com/s/contactsupport.

Thumbnail of user oliviab83
2 reviews
2 helpful votes
September 10th, 2018

I definitely give them 10/10 without a doubt! They save plenty of people money and everyone can do so much! If everyone is a happy camper, then I know they are too!

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Thanks for the review Olivia! At RetailMeNot, we believe you deserve everything your cart desires. Thanks for choosing us at your savings destination!

Thumbnail of user jackp186
1 review
22 helpful votes
January 26th, 2019

I signed up for RetailMeNot.com because they were offering a $50 cash-back bonus for signing up with AT&T as a new internet customer. I did exactly that and still am happy with my new AT&T Fiber service, but RetailMeNot banned my account for "suspicious activity" with no pay out. I even read the fine print and followed the procedure to a T. Email correspondence got no where. Complete scam.

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Hi Jack. We are sorry for any inconvenience. In the email you received in regards to your account suspension, there are direction on how to appeal this decision if you believe it was in error. We manually review all appeals. Please note the appeal process does take up to two weeks. Feel free to reach out to us with any additional questions.

Thumbnail of user nehme.solena7
1 review
0 helpful votes
October 5th, 2023

Retailmenot "lost" all records of my cashback. Now my cashback balance is 0. This is a total scam by the company to save money.

Service
Value
Quality
Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Thank you for sharing your thoughts with us, Solena. We apologize for any inconvenience caused by the issues you are experiencing with your account. We would be grateful if you could get in touch with our Customer Care team at https://help.retailmenot.com/s/contactsupport to help us investigate and resolve the matter for you.

Thumbnail of user annas1683
1 review
2 helpful votes
June 12th, 2022

It is so shocking to me that this company is still around. As others have noted, years and years ago when the company first came about, the coupons actually worked. Now it's seriously a joke. Every single coupon says expired or invalid and those that don't, are just pop ups and/or links to a sale on a website that don't offer any kind of discount. I live in Austin and I have personally been in their offices, have friends that work there, etc. and it is so shocking to me how they are still around. You should see the office. Full-time free barista's, free food galore, 10 free beer choices on tap, fresh grass shots, etc every perk that you could ever imagine (for scammers, *cough* "employees" - not to mention the nicest office I have ever seen, but it is all Rose tinted glasses because clearly it is just a scam site now. It's really a shame. It shows that companies like RMN care more about pop-up ads and advertisements and couldn't care less about their product/services being legitimate (or any kind of quality) it's a complete BS/scam. People that work there that I know personally even tell me that their entire revenue stream is only advertisement and pay per click. They could not care less about actually providing coupons or discounts for their consumers. These are facts not opinions. Shame on you retail me NOT.

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Thank you for taking the time to share your thoughts, Anna. We are sorry to hear you had this issue using offers and coupons. We understand the frustration of using a coupon that didn’t work.

Users and community members post many of the offers listed on RetailMeNot, and at times, a user might share an incomplete or incorrect coupon. We do everything we can to validate all content that comes in to ensure we have as many coupons available as possible to help you save money when you shop! If you come across invalid offers, our Customer Care team will be happy to look into them and can submit a request to remove invalid or expired codes. You can reach them here https://help.retailmenot.com/s/.

Thumbnail of user sss56
1 review
1 helpful vote
June 27th, 2022

I have redeemable money with RetailMeNot. However, I have no way to access my funds since I do not have PayPal or Venmo. If I do nothing, RetailMeNot will charge me an annual service fee till my money is depleted. I am not permitted to redeem it through another credit card source, and RetailMeNot claims it cannot issue checks. Hum? I wonder how their employees are paid!

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Thank you for taking the time to share your thoughts. You are correct that we offer two convenient ways to cash out Rewards, PayPal and Venmo. We continually look for ways to better service our customers and have shared your feedback with the appropriate teams. If you have any questions, please don't hesitate to reach out to our Care team at https://help.retailmenot.com/s/contactsupport.

Thumbnail of user dashacode9
1 review
0 helpful votes
August 24th, 2023

As a coupon site they are bias only putting coupons that they make money on by being affiliates. Not honest site any more used to be great.

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Thank you for sharing your feedback, Dasha. Our website features both exclusive offers and content submitted by contributors. Submitted offers go through a moderation process to ensure validity, and we have limitations as to how many codes can be shared on one store page. I hope this information is helpful to you.

Thumbnail of user jaquiem
48 reviews
309 helpful votes
October 13th, 2020

I have NEVER found a working coupon / promo code on RetailMeNot. Not ever. In fact, I actually thought I had blocked that site from my search results with a google extension because of it.

Well, this morning I ran a general Google search for codes for Instacart, and RatailMeNot popped up, so I went ahead and tried again - with 12 or more of their so-called coupons - and every single one of them was kicked back as "not valid" or "use exceeded"! I later realized that under some, next to "Submitted by: (Name)", the name oftentimes matched the first digits on the coupons/codes (i. E., Submitted by A. Santana | Coupon Code Sant63F086). This can only mean that some *geniuses* are submitting their one-time-use codes and RetailMeNot is not validating the submissions.

In short, this place seems more like an advertising site than a promo code site. What a waste of time for me.

---------------------------------
EDIT: To RetailMeNot Rep.
Thank you for your reply, however, I see you've replied to several reviewers, and yet all of these replies sound more like excuses than anything else, because it is something that is obviously never addressed. Simply: Don't bother responding. Rather, concentrate those efforts into providing coupons which actually work, instead of pages upon pages of coupons that do not. In today's world, very few people have half-an-hour or more to waste in having to do half your work for you (advising YOU of the coupons which do not work).

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Users and community members post many of the offers listed on RetailMeNot and at times and we do everything we can to validate all content that comes in to make sure we have as many coupons available as possible so that we can help you save money when you shop! We're always happy to help if you ever run into any offers that aren't working for you. Please reach out to us at https://help.retailmenot.com/s/contactsupport.

Thumbnail of user annb284
1 review
13 helpful votes
July 24th, 2018

Good site, except they don't allow referral codes to be entered as a referral code even if the code gets the customer a free product, free shipping or discount. Most people can't seem to figure out that a coupon code put on retailmenot coupon site might needs to be entered into the referral code box at the checkout, not the promo code section. I got a free Rio Sol de Janeiro Bum Bum cream using a boxycharm code because I figured this out. If it doesn't work as a promo code, it might be a referral code!

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Hi Ann! Thanks for taking the time to write us a review. Users and community members post many of the offers listed on RetailMeNot and at times, a user might share a coupon that is incomplete. We recommend leaving a comment on the offer to inform other users of this trick and your experience. We monitor feedback like yours and will take necessary action if we notice any trends. Thanks!

Thumbnail of user tyej7
6 reviews
4 helpful votes
October 11th, 2021

Every time I try to contact customer service via telephone and leave a message no one ever calls you back. It is extremely unprofessional.

Service
Quality
Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Thanks for your review Tye. Our Customer Care team is online based, though all calls left to 512-777-2970 option 4 are returned by either phone call or email within 24 hours. I do apologize if we have missed you, but the best way to get in touch with our Customer Care team is through our help page. Please create a case so we may assist you! Link below.

https://help.retailmenot.com/s/contactsupport

Thumbnail of user ronw82
27 reviews
40 helpful votes
July 9th, 2018

RetailMeNot is a wonderful money saver. One can register and browse for deals via app or website. Discounts up to 50% off are offered on anything from food to electronics. I use the app regularly and save big each time I use it. Just yesterday I brought a Papa John's large pizza for 40% off. Some other rivals to RetailMeNot make one jump through hoops just to save minimal or none in the end. RetailMeNot offers exactly what it states without any tricks. The only drawback is that some of the coupons may not work. Hints the four stars.

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Hi Ron! Thanks for writing us a review! We love hearing how you've saved. If you find any offers that do not work for you, please click the 'Thumbs Down' button or leave a comment to let us and other users know of your experience. We monitor feedback like yours and will take necessary action if we notice any trends. Thanks again for choosing RetailMeNot as your savings destination!

Thumbnail of user th4832
33 reviews
154 helpful votes
August 26th, 2020

Coupons doesn't work well on buyback websites. It is a waste of time.Its better to use the main retailer websites or other websites for promotions.

This site isn't working and not updated.

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Hi T. H. Thanks for your review and feedback. Happy to help if you ever run into any offers that aren't working for you and sorry to hear the site isn't working for you. We'd love to assist you and help you troubleshoot whatever issues you are experiencing. Please reach out to us at https://help.retailmenot.com/s/contactsupport so our Customer Care team can help you.

Thumbnail of user xinyih
1 review
20 helpful votes
December 3rd, 2019

Created the first account with them because they had a 10% cashback offer for BestBuy. Followed the instruction step by step and made my eligible purchase in the "TopDeals" section, after I picked up my order a couple days later I got the email from them saying "BestBuy let us know you made a purchase" and it showed the pending cashback balance in my wallet which is good. A few days later when I checked again, I saw my pending become $0.0 went to look at my reward activity and to my surprise, I got marked ineligible now with this message "Ineligible due to suspected violation of Terms. Please contact Customer Care if you believe this was in error." Of course, I believe is an error so I contacted the customer care and gotten a response that doesn't say the specifics and told me to email directly if I believe this is an error so I emailed and it say it could take 5 days for the review, Took all 5 days for a response and guess what the reply was basically the same as the first response I got, this is not acceptable, they are straight-up not putting any effort into this problem or simply at this point I feel like they are just trying to not payout. I attached the picture of the responses.

Tip for consumers:
don't use them at all

Service
Value
Shipping
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Quality
Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Hi Xinyi, we do apologize for any frustrations that may have been caused by receiving that information about your account. While our customer care team is not able to provide you with the exact reason your account was suspended, your account was submitted to our risk assessment team who did make the decision to keep the suspension flag on your account based on their research. We apologize for the inconvenience this may cause you but we do intermittently review our customer base so your account could potentially be reinstated in the future.

Thumbnail of user peterp311
7 reviews
7 helpful votes
September 18th, 2018

Is it this site or the retailers fault? If a retailer offers a discount code box in the basket then I am going to go in search of one but I get really fed up when codes are promoted on voucher sites and they do not work or are not active. They claim to have XXoff and dont. Grrr

Thumbnail of user retailmenots
RetailMeNot S. – RetailMeNot Rep

Hi Peter! We are sorry that you had trouble using an offer. Users and community members post many of the offers listed on RetailMeNot and at times, a user might share a coupon without the expiration date. We do everything we can to validate content that comes in to make sure we have as many coupons available as possible so that we can help you save money when you shop!

If you find any offers that do not work for you, please click the 'Thumbs Down' button or leave a comment to let us and other users know of your experience. We monitor feedback like yours and will take necessary action if we notice any trends. Again, we sincerely apologize for any frustrating experience and hope you continue to use RetailMeNot for savings!

Thumbnail of user lanam27
1 review
8 helpful votes
March 20th, 2018

Their advertising is an obnoxious nuisance. Their newpaper-like ad circulars jam up the mailbox and block legitimate mail. I would never buy anything from them in any circumstance. If there was some effort to put them out of business I'd want to support that. It's like they're doing inverted advertising -- make people want to avoid them. Too bad the lowest rating one can enter is one star.

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From the business

RetailMeNot is a leading savings destination bringing people and things they love together through savings.

Company Representative

Thumbnail of user retailmenots
RetailMeNot S.
Typically responds within 3 days
We are no longer associated with the Save mailer products - previously known as RetailMeNot Everyday. If you have a question or need assistance about the Save mailers, please visit https://mailing.valassis.com/

Saving money is more important than ever, and with RetailMeNot on your side, it’s never been easier. Find deals on all your shopping needs, from essentials like clothing and shoes, to home improvement projects, and the tech your kids need to learn and grow. Trust that RetailMeNot will deliver the deals you want from thousands of your favorite stores and restaurants like Target, Sephora, Macy’s, Best Buy, American Eagle and Michael’s.

Check out our favorite ways to help you save:
- Our award-winning free RetailMeNot app
- Cash Back Offers
- The Real Deal blog—featuring savings tips and breaking deals news
- RetailMeNot DealFinder™—the free plug-in for Chrome and Firefox that automatically applies coupon codes and cash back for you!

RetailMeNot Yours for the Saving™

How do I know I can trust these reviews about RetailMeNot?

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