• ReShip

ReShip

Overview

ReShip has a rating of 1.85 stars from 299 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ReShip most frequently mention customer service, credit card, and last time problems. ReShip ranks 100th among Mail Forwarding sites.

  • Service
    67
  • Value
    65
  • Shipping
    65
  • Returns
    41
  • Quality
    56

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
21
See all photos

What reviewers want you to know

Positive highlights

  • Easy to use website, different shipping options, and stellar customer service.

Critical highlights

  • I now have to take it to the credit card company :(
How would you rate ReShip?
Top Positive Review

“Bamboozled. Turned out perfect tho”

Ekaterina B.
2/22/22

So. I've won an auction on eBay and the seller turned out to be sending only in the UK while I was in Israel. So I've started looking for services to help me get the parcel. At first I wanted to use uships but they didn't answer my questions quick enough so I found Reship app, which by the way look very professional and without hesitation used their service. And only then. I've decided to read reviews and there I've already got in peace with the thought I'll never receive the parcel. So many people saying it's scam. But guys. It's been like 3 weeks and I've got my parcel. Not broken, not stolen. I'm confused. And because of their promo code I've payed around 10$ for their services and around 30$ for the shipping. All I'm saying there's hope. Maybe there were people who lost money because of them, and that's really sucks. I thing these guys do have a potential. I'm just really happy I've got the parcel after thinking or I will never get it or they will steal part of it or they will make me pay hundreds of dollars for the shipping. Yet nothing happened. And also take into the account it was a single personal package, not a business orders or something.

Top Critical Review

“Extremely Slow”

Brian M.
3/10/24

According to their website, they sent package to Postnl on 24 Feb. Now 10 March and package has not even left the USA. How can it possibly take so long!

Reviews (299)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (22) customer service (65)
Thumbnail of user brianm4439
1 review
0 helpful votes
March 10th, 2024
Verified purchase

According to their website, they sent package to Postnl on 24 Feb. Now 10 March and package has not even left the USA. How can it possibly take so long!

Products used:
Reship

Service
Value
Shipping
Quality
Thumbnail of user tomt690
1 review
13 helpful votes
May 3rd, 2021

This company Is beyond bad I had the worst experience with them. If it was possible to give a ZERO rating that would still be too much. They held my package hostage for almost three weeks and every customer service representative I spoke to gave me a different reason. The series of lies became unbearable until finally I was told they lost my package. I would never recommend this company to my worst enemy!

Service
Value
Shipping
Quality
Thumbnail of user faggogeroon
1 review
0 helpful votes
September 19th, 2023

First of all, I didn't do enough research. There are cheaper and more reliable freight forwarding companies. Avoid this one, especially if forwarding from USA.

Reship declared the wrong value at 50 USD when it was supposed to be 43.5 USD (as their own calculator shows in the screenshot). They declared the higher value which resulted in me being charged additional duties and taxes I should not have been charged.

They then tried to say that I was the one that made a mistake when declaring the value, when I quite clearly did not, especially when you look at the page and see FORTY THREE POINT FIVE. Eventually, the package was returned to reship and now they want me to pay for the full amount of shipping a second time to send it back to me due to their mistakes. $#*!s.

There are cheaper

Tip for consumers:
Terrible predatory business

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user daveg876
1 review
1 helpful vote
January 4th, 2022

I tried to get some goodies from black Friday and then some Christmas shopping. I had such a horrible experience, please please please spare yourself the misery, I wish I just paid amazon outright.

They charged me lots of little fees and wasted my time. Stuff arrived at their warehouse and after a month of trying to get them to locate some missing items, I just gave up. I've been charged for additional photos they didn't take and their support staff aren't rude but it's clear they don't care

Tip for consumers:
Avoid at all costs - this company can not continue to function like this.

Products used:
My package hasn't arrived as yet, but I think I might as well have just burned all the stuff.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesf1328
2 reviews
15 helpful votes
January 20th, 2020

Absolutely THE worst service. AVOID at all costs. Abysmal customer service, telephone number does not work - dodgy. Say they will give you two photos of your item, so they sent me a completely blurred image - you cannot even see what it is, and a second photo was the corner of a box. Then they wanted $5 to send proper photos. If you're offering two photos as part of the service, then deliver what you say you will, rather than try and screw your customers for more money.

Thumbnail of user ekaterinab19
1 review
2 helpful votes
February 22nd, 2022

So. I've won an auction on eBay and the seller turned out to be sending only in the UK while I was in Israel. So I've started looking for services to help me get the parcel.
At first I wanted to use uships but they didn't answer my questions quick enough so I found Reship app, which by the way look very professional and without hesitation used their service.
And only then. I've decided to read reviews and there I've already got in peace with the thought I'll never receive the parcel. So many people saying it's scam.

But guys. It's been like 3 weeks and I've got my parcel. Not broken, not stolen. I'm confused.
And because of their promo code I've payed around 10$ for their services and around 30$ for the shipping.

All I'm saying there's hope.
Maybe there were people who lost money because of them, and that's really sucks.
I thing these guys do have a potential.
I'm just really happy I've got the parcel after thinking or I will never get it or they will steal part of it or they will make me pay hundreds of dollars for the shipping.
Yet nothing happened.
And also take into the account it was a single personal package, not a business orders or something.

Tip for consumers:
You ca. give them a chance, they are still operating, even tho it might not seem so.

Products used:
Reshipping

Service
Value
Shipping
Returns
Quality
Thumbnail of user carlosalbertod
1 review
4 helpful votes
August 10th, 2021
Verified purchase

3 packages took 6 days to be registered in the system while they said it would happen in 2. Then, I had to consolidate them together, 24-48 hours of waiting. Then, I'll pay to ship and will have to wait more 24-48 to be shipped.
From arrival to shipment it will probably take 12 days. That's awful.
And none of these timeframes are in their websites, I just got the information from the customer service, which btw answer promptly.

Tip for consumers:
They’re too slow and the website lacks information.

Products used:
Initial sign up, consolation, shipment.

Service
Value
Shipping
Returns
Quality
Thumbnail of user clintg42
1 review
2 helpful votes
November 20th, 2021
Verified purchase

Used ReShip to send multiple packages from US to Costa Rica. Numerous items arrived late, broken and mislabelled. They also used three different shipping methods causing us to have to deal with FedEx, UPS and USPS to track down missing items and deal with Customs. When we asked them for assistance they told us that once they shipped the items out of Portland they are no longer responsible.

Bottom line is that the cost is very high and the service is very low. I would never use them again.

Service
Value
Shipping
Quality
Thumbnail of user mohammadq14
1 review
2 helpful votes
September 3rd, 2020

It takes at least 2 days after the shipment is delivered to them for it to appear in your account, and then another week after you pay for the reshipping for it to be shipped.
You need to constantly follow up with them even though they don't give you a straight answer

Thumbnail of user michelleh2366
1 review
1 helpful vote
April 12th, 2022

Gosh where do I even start with this disaster of a company. I've been using them for about 10 months and have shipped many packages and I don't know why I have kept giving them the benefit of the doubt! Let's see what I can say about them:

1. I've had two damaged items. They don't refund they only claim through the shipping company and you get a refund when they do. It takes months

2. If your parcel is lost they won't look into it for you despite the USPS saying ask the seller to investigate

3. Their fees are extortionate. They started off quite cheap but got more and more expensive.

4. Their pictures are poor. But guess what? You can pay to get better ones…

5. They don't answer emails

6. Most recently I physically could not consolidate a package and then could not ship it due to a failure on the app. They took so long to get back to me despite me constantly messaging that the package began to accrue storage fees. I could do literally nothing about it because I PHYSICALLY could not ship the package. They refused to refund the storage fees and said this is why there is 30 days free. Why? So I can predict that your rubbish app is going to fail? I don't think so.

Do yourself a favour and find another company. Seriously. That's exactly what I'll be doing!

Tip for consumers:
Avoid

Products used:
Shipping

Service
Value
Shipping
Returns
Quality
Thumbnail of user ablew
1 review
3 helpful votes
August 20th, 2021

WORST service ever, with a lying front.
My first shipment was easy, despite being tobacco, with some shipping restrictions. Customer service rapidly released it to me, no problem. My second shipment was identical, but they refused to release it, saying they don't ship tobacco. I responded by referencing my earlier shipment, got no reply for 10 days, asked again, asked again 2 days after, still nothing but silence. Then they sent me a notice saying my package had been there too long and they will start charging me a daily fee. They are still ignoring my inquiries. After 3 asks, I found you can pick up the package in person certain days, so I will drive 6 hours to get it, and NEVER USE RESHIP AGAIN.

Service
Value
Shipping
Returns
Quality
Thumbnail of user steveb2078
1 review
3 helpful votes
November 12th, 2021
Verified purchase

I've been with Reship for more than 10 years. Since then the quality of service has gone from "ok" to crap. They've lost items of mine… read the small print: They DON'T take responsibility. Most recently they've changed their storage time from 90 days to 30 days and at the same time it can take them a WEEK to enter a package into their system and 3 days to consolidate; meanwhile they're counting down the days so they can charge storage. They have it setup so THEY win and YOU pay. 10 years ago I would have recommended them. Today, I would say "don't; just don't".

Service
Value
Shipping
Thumbnail of user diegoc16
2 reviews
3 helpful votes
February 25th, 2017

Been using Reship for more than a year. I was a satisfied customer until a few months ago when making a payment became an odyssey.
Suddenly and without warning the only payment method offered was Paypal (which screws you with their currency exchange methods) and their payment system (Interpay) always blocks my account when trying make a payment. ALWAYS. It doesn't matter that I've been a regular customer using the same credit card and information each time. The best part is that if I call my bank and paypal they tell me that nothing's wrong, so I'm left at the mercy of this shady company while my packages, which I need for my business, are held there with no way to get them out until they decide so.
Right now I have 4 packages trapped there. Once I get them out I'll happily take my business elsewhere.

Thumbnail of user irfana35
1 review
3 helpful votes
June 17th, 2021

Re ship is the worst company and certainly not trustable. They update packages very very late sometimes we have to send them many emails and then it is updates.
Their staff is not helpful and they have their stupid policies regarding parcels and they keep hold of parcels for weeks without any valid reason. I was their old customer but due to these issues will never use this company and their pathetic service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kevinm2608
1 review
2 helpful votes
September 6th, 2021
Verified purchase

They will take far too long to ship your package, and they require you to call them multiple times to get them to actually do anything with the package. They are not timely. They are not helpful. They are not a good shipping service. Go with someone else. I was enticed by their low rates, but I regret my decision terribly.

Service
Value
Shipping
Returns
Quality
Thumbnail of user valentinas63
1 review
2 helpful votes
May 11th, 2022
Verified purchase

I called them to confirm that they were able to ship my package from Canada to the US and when my package arrived they put a restriction on the package and they say that it could only be shipped within Canada. I called them and they said that they were going to conduct an investigation to see If I had actually called. DO NOT USE THIS SERVICE it is FRAUDULENT! They advertise services that they don't have!

Products used:
I ended using UPS instead. and I had to pay $20 to have my package delivered two blocks away.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cheyw4
1 review
4 helpful votes
March 2nd, 2022

Reship goes to zero effort to let you know if a package arrives with your name but missing the suite number. They wait 90 days and "dispose" of the package without even trying to notify you! Each suite has a registered owner, and if your package arrives with your name but not your suite, it just goes into a holding area! No contact AT ALL from Reship. Then after 90 days they " dispose" of it but mysteriously the supervisors says they have no idea how they are " disposed" of. Sounds to me like a perk of working there! No wonder they don't try to notify you. Carefully track your items! Unbelievable.

Thumbnail of user marcias427
1 review
0 helpful votes
December 31st, 2022

ARranged shipments twice thought this service. Nver completed. Shipper cited a bad address, or unpaid duties. Everyone finger points to someone else Not sure what scam these folks are running, but its not about getting shipment through to consumers.

Tip for consumers:
AVOID

Service
Value
Shipping
Quality
Thumbnail of user eduardom145
1 review
7 helpful votes
January 6th, 2021
Verified purchase

I currently have a package missing which was supposed to go from their warehouse to Tunisia but USPS marked it as delivered to Portland ******* back on December 29. I payed Reship 129$ via paypal to send the package to tunisia and USPS mareked it as delivered to Portland. Reship is the sender and basically not taking any responsibility and providing very little in terms of information on how they are trying to resolve this (basically pointing the finger at a USPS bulk service delivery issue). Really disappointed. This ordeal has dragged on for more than a week now and basically I suspect my package is lost and I'm out the contents. They know USPS dont say to who the package was delivered and misslead people

Tip for consumers:
Just stay away

Products used:
Shoes, Jackets, t-shirt

Service
Value
Shipping
Returns
Quality
Thumbnail of user adamy232
1 review
4 helpful votes
July 20th, 2021

This company is a scam. They open your packages, invade your privacy, and then never ship you the products. Must avoid!

Service
Value
Shipping
Returns
Quality
Thumbnail of user thanhp25
1 review
0 helpful votes
January 20th, 2021

Over the past 10 years, more than hundreds of packages have been received without major incident. There were a few small issues, but all of them were resolved.
Pros: 60 days storage, reasonable shipping rates compare to other reshipper.
Cons: customer service could be improved.

Products used:
Freight forward

Service
Value
Shipping
Thumbnail of user johns10893
1 review
2 helpful votes
April 14th, 2022

ReShip states they will charge an "additional dangerous goods fee" if they find a lithium ion battery in your package(e.g. Phone, watch, etc.). However, they will not tell you the the cost of their "additional fee" until they receive your package and inspect it.

BEWARE: RESHIP CAN CHARGE ANY "ADDITIONAL FEE" TO RELEASE/RESHIP YOUR PACKAGE.

Tip for consumers:
THEY WILL NOT CONFIRM TOTAL COST TO RESHIP PACKAGE UNTIL THEY RECEIVE YOUR PACKAGE, SO BEWARE.

Service
Value
Shipping
Quality
Thumbnail of user hussainb3
1 review
2 helpful votes
September 27th, 2018
Verified purchase

There are many times when you have made wrong things. For instance before with payment problems first was OK to use PayPal then you made it not. Secondly, with the prohibited and hazardous items you go too far for instance before I bought fuel injectors and they just needed cleaning from outside but no you have said this is not our job todo which doesn't take any effort but no all was my loss to ship it back to the vendor and he cleaned it and shipped back to my reshipping address. Thirdly, now with small parts like suspension link for the hood you said we need SDS but the vendor do have it and I told you ship it to my address in Dubai but no you said it hazardous and might blast this was very foolish act. I also gave you another US address but you said no that address is a shipping forwarder which was non of your business BTW. Till one day I told you to throw it. And till now that item was never received by me. Also before you have sent me wrong items...

Thumbnail of user emjeymax
1 review
0 helpful votes
April 9th, 2023

I have sent an order to Reship and it never got on my account.
Contacted the support, they said that they have high demand I have to wait couple of days.
It has been a month.

NEVER EVER USW THE SERVICE

Products used:
Nothing because I never got anything from these on my account

Service
Value
Shipping
Returns
Quality
Thumbnail of user devinm127
1 review
2 helpful votes
June 4th, 2021
Verified purchase

I ordered an item through an independent company and paid reship to ship it to me in Canada. It never left Portland. When I called and emailed about it the first employee told me I needed to speak to usps. After calling usps they told me reship never sent them the package to be delivered. I spoke to a second employee at reship who told me I would have to pay to have the item shipped again and wait for a refund. It has been over three months and the customer service team (which appears to be one person) has completely stopped replying to my emails and refused to give me my refund.

Tip for consumers:
Avoid this service if possible

Service

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From the business

We provide customers low-cost mailbox addresses in USA, Canada and UK with which they can receive, consolidate and forward packages on to anywhere in the world from the comfort of their home using our online portal. We offer a wide range of discounted rates on most major carriers.

Company Representative

Thumbnail of user mandis1
Reship T.
Customer relations
Typically does not respond to reviews

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