I thought I had logged on to the hotel website and went to make a reservation. It asked to enter the information and make reservation for $75. When I entered the info and hit make reservation, I got a confirmation that I had been charged $102 non-refundable. No where before that screen did it say there were fees, it was nonrefundable and that I was going to be charged immediately. When I called customer service, I got cut off three times. One guy I'm certain just hung up on me. They are all foreign, which isn't always bad, but in this instance, they are perpetuating the stereotype for sure. They should not be allowed to do business in America.
I made my reservation on line at what I THOUGHT was the Fairbridge Inn web site in Idaho Falls. When I got to the hotel, the rates were considerably lower than what I paid on line, and the hotel didn't even have my reservation. The person at the front desk apologized and was embarrassed. I feel I was scammed since I made this reservation on line at what I THOUGHT was the Fairbridge Inn web site. When I got to the hotel, the rates were considerably lower than what I paid on line, and the hotel hadn't even received my reservation. She apologized and was embarrassed. This is a scam since I did not see reservations.com anywhere on the Web site. I paid $97 for $56 room. What a ripoff. Much safer and cheaper to just call the hotel.
***DO NOT USE RESERVATIONS.COM***
This site is a total scam, I wanted to give it "0" stars but the review site will not allow me.
When you book a hotel with Reservation.com, It does not show you anywhere that the price is in USD until you've reserved your hotel.
I am also in Canada so the FX difference also hit me hard. It also does not say anywhere that the reservation is non-refundable until you after you've cancelled the reservation. I booked and cancelled a hotel 2 weeks in advance, the hotel would have had plenty of time to re-book the room and plus I cancelled it well in advance! The business practice here is extremely unethical, they pretty much robbed $430 CAD from me.
I received no goods or services, and was not even given a warning that reservation would be un-refundable until after you confirm that you want to cancel your booking. They could have at least allowed the customer to have a credit for future booking. It is completely unethical.
Make sure to read every fine print. All charges are in US dollars!!!
When they charge your credit card you all of a sudden get two charges, one for the hotel room, one for a US $14.99 fee which is not mentioned anywhere either.
Should you have to cancel your reservation, the exchange rate of that day is used and of course another 2.5% that your credit card charges - overall it means you'll loose about $20-25. The US $14.99 fee gets never refunded.
I found that booking with hotels directly often gives you a better rate and you can also bargain.
If it was possible to give a no star rating to reservations.com, that it what I would give them.
I thought I was booking with the hotel by calling the 1-800 # on the hotel website and reserved three rooms for several people in my agency for an upcoming business trip using the business credit card provided by our agency. I did not learn that I had not been speaking with the hotel's reservation # until the next day. I called back to again request an email receipt and confirmation of the reservations because they had not arrived as promised. It was only at this point that it was clear I had not dealt with the hotel. Then began a series of transfers as each person I spoke to claimed I had made the reservation with another online booking service. I was finally put on hold for 45 minutes! Called back, went through the process again, finally reached a person who took my email address and assured me the email was on its way. The next day, after not receiving an email with receipt and confirmation, I called again. Again, multiple transfers, each claiming that they could not provide the receipt and confirmation - finally got to a person who could check for my reservation. He said the first person got my email wrong - he corrected it and I did receive the needed receipt and confirmation emails.
I did not realize until I got the usual notice from my agency that my business credit card had been used that I had also been charged a booking fee of $14.99 for each of the three room reservations by reservations.com. This was the first that I had heard of that company's name in this whole transaction and the first I learned that there would be a booking fee charge.
I called back to the last 1-800# I had been given (one of many) and explained I must have a receipt for the booking fees as this was a requirement of my agency anytime the credit card was charged. Multiple transfers then ensued with each person telling me they could not help me, it was a reservations.com transaction and I must speak to them. Each time I was told they were transferring me to someone with reservations.com. The last transfer was to a person who told me "reservations.com does not have a phone number. You can only communicate with them online or by email."
This then led to a series of eight separate email exchanges over the course of a week with reservations.com - each time I explained that I needed a receipt for each of the $14.99 booking fee charges from their company and each time was given a reason they could not fulfill my request. They finally asked for a screen shot of my credit card electronic statement, they then sent me a copy of the receipts/confirmations that I had previously received which did not include the $14.99 charges. Then they replied that I had been informed of the booking fee and had an opportunity to print the receipt on their online site. When I explained I had booked via phone and had not been onsite, they told me "We will forward this matter to our Escalations department for further review" (very aptly named!). I received a snarky email from them the next day that stated they had already sent me the receipts, but were doing it again. This time the receipts had the $14.99 booking fee charges included (it had not been in any previous receipt/confirmations that I had been sent).
The entire experience with reservations.com has been nothing but frustrating and this was before the trip has even happened! I can only hope that when the persons from my agency arrive at the hotel, that the reservations will be correct! I have learned a lesson about confirming with every phone call who I am talking to and reserving a room with so I never do business with reservations.com again!
I wish I could give this site a Zero!! We had our room booked a week in advance and my wife and I got to Las Vegas from a long trip from Long Beach Cali. Arrived to our hotel and they tell us that we were not reserved, we had to back track and find out that we were not booked till the 14th. The lady over the phone typed the wrong dates, and even confirmed over the phone the right dates so I don't know how that worked?? But they told us there was nothing they could do to help us unless we paid more money. I was outraged because this was clearly something they should have handled but they just told me they would refund my money, which would be on the next business day. It's Friday, now I am out 400$ and have to go pay more for another room. Once again I was outraged and told them that this was coming. So here it is!!! Screw this site!!
There are so many other sites to use. DO NOT EVEN LOOK ONCE LET ALONE TWICE at reservations.com. Awful experience! The hotel I was looking to book was sold out. No problem. They offered to find a hotel near by. The requirements I gave was closest hotel to the original. I didn't care about stars or brand just needed to be close. She assured me the closest hotel was 15min away. However there is one directly across the street!! I called to switch the hotel and would not without charging the entire hotel fee. I spoke to a manager who told me it's the hotel who wont cancel not them. They said they would call the hotel to try which they would not. If it wasn't there mistake to begin with I would understand. Then also when I received my confirmation after calling multiple times because I never received it. EVERYTHING was spelled incorrectly, from names to addresses to email addresses (which is why I never received the confirmation). After seeing that confirmation I should have known better then to trust them with my hotel!! They also tried to tell me I booked it online vs taking responsibility for their error. I had to explain I think I could have at least spelled my name right or email address or address for that matter if I booked online. NEVER again will I use this company. So many better companies who can intelligently help you out with your requests. I book hotels all the time (weekly) never have I been this dissatisfied!!
Tip for consumers: USE ANYONE ELSE. THEY ARE AWFUL!Ask Tanya about Reservations.com
I had a problem with a hotel I reserved thru them. I should have known not to do business as soon as I heard a Filipino voice (a country of crooks still using fake Americanized names and telling people they are in the US. After hearing my story about the issue, I was put on hold while the rep called the hotel for compensation. Only to be cut off (purposely). They DON'T call customers back. They don't do what they say. Lying, cheats. Stay Away!!!
If you are reading this, you just had a nasty experience with Reservations.com. Immediately get on the phone with your credit card company and request their assistance in canceling the transaction via a three-way conversation. Reservations.com will try to charge you a cancelation fee or even try to keep the "booking fee" (which you were not aware of in the first place), but stand your ground and ask for a complete and full refund. Thanks to my credit card company's help, a full refund was obtained within 5 minutes. This company needs to be stopped now!
First of all, I used this website by mistake. I meant to use the website for the actual hotel, but being sick, I messed that up. So that's on me. But to what these website did...
I put in my dates, hotel, everything I needed to get reservations. I saw one low price, and clicked on it to reserve my hotel room for September 28th to the 30th. After I had entered all my information, including credit card number, I clicked reserve, just to be told to try again because this price was gone. So I clicked back, thinking it would keep everything the same. Apparently, when I went back, they changed the dates on me, to Oct. 5th to the 7th. Again, I should have made sure everything was correct, but based on other websites, I've never had one change my dates on me. I checked out, only to find they charged a 14.95 booking fee that was never mentioned before, but decided to ignore that. I figured my husband would get a confirmation email with all the details, but it never arrived for him.
So my husband gets to the hotel tonight to check in, only to learn about the error in dates. Here's where it gets really frustrating. The hotel's computer says that it was booked through Expedia. So he calls them, just to be told that it was booked through Orbitz. Finally, they track down that it was actually booked through Reservations.com. Once he was finally transferred there, he got disconnected. They called him back twenty minutes later, and he finds out that the caller is actually from India.
The woman he talked to was extremely rude, and kept interrupting him while he was trying to explain what happened, eventually telling him that she had told him to wait a minute (when he was the one trying to talk first in the first place.) Then told him that it isn't her fault that he booked the wrong dates (when it was their website that changed them in the first place), but she could see what she could do if he gave her the confirmation number that was sent in the email. BUT HE NEVER RECEIVED THE EMAIL!!!! And, there was no confirmation number given to me when I booked through them in the first place. So, there was nothing they could do.
Luckily, the hotel my husband was trying to stay at was able to switch the reservation on their end. But seriously people. Avoid this website and their $#*!ty customer service.
Make certain You do not use this company. The problem will be though, that by the time You find out about this Company's SLEAZY booking practice, You will have already used there service. That is when You realize that You, just got DINGED for a $14.99 "SERVICE" charge, for a SO CALLED discounted rate. And of course, You have already been charged for Your booking, at the same rate that You could have booked directly with the Motel and only would have been charged, when you arrived at the Motel. What a POOR way to operate a business
You ripped me off. Why don't you post the refundable/non-refundable payment conditions right up front like other booking services? You hide them in a drop down box along with your undisclosed $14.99 fee.
I am going to dispute my credit card charges for a room I cancelled on THE SAME DAY with my credit card company.
I have used other third party booking companies and always had good experiences. The first time I used reservations.com is also my last. An honest error on my part resulted in the worst customer DISSERVICE I have ever experienced from any company, ever. They are dishonest and disreputable. DO NOT USE.
Reservations.com never sent me an email confirming my reservation made via telephone. When I did not receive the confirmation email, I spoke with customer service reps on 3 separate occasions, to no avail. Very bad customer service. I wish I had read the many bad reviews on this site before my transaction. I hope others don't make the same mistake that I did.
I thought I was booking directly at the hotel which I have done in the past. Was waiting for breakdown of charges when I realized my card had already been charged and with a non-refundable processing charge! I immediately called and was told that, even if I immediately wanted to cancel, I would still have to pay fee. No other internet site charges a fee. Now, I'm stuck not even knowing if I have a reservation. These people are so misleading! Stay far, far, away from them.
I booked my hotel in a Canadian city from a Canadian city and got charged in US dollars -certainly wasn't expecting that. We were going to a funeral and had limited time for planning, so didn't notice until I checked my Mastercard. I also got charged a booking fee which I hadn't noticed as well. The message here - be wary.
This site is VEERRRYYY deceptive. I thought I was booking directly with the hotel and was charged $14.99 as a booking fee. When I called customer service in India or Bangladesh to cancel I was informed that the booking fee is NOT REFUNDABLE nor would they waive the fee. The agent himself could not find the explanation for the charge but he insisted it WAS RIGHT THERE on the booking site. After he put me on hold TWO times to research the matter he then guided me to a tiny teeny little bell icon hidden to the far left of the site which was only navigable by scrolling further to the left. Total ripoff.
I made reservations on line without using Reservations.com, but somehow they billed me for services that they did not provide. How does this happen? Trying to get an direct answer from them is impossible. It appears that they hide their fee in the total amount charged for the reservation. I think they're scamming people by adding their fee to reservations that they have nothing to do with. Avoid Reservations.com.
So, we live in Canada. We book a Canadian Hotel. Our credit card gets charged in US DOLLARS!!!!
Went on line to make a reservation several hotels came up in the area I was looking so I clicked on one with reasonable rates. Booked and the noticed instead of $95 per night it was $195 per night plus 89.48 tax for a total charge of 479.84! Exactly 20 min after making the reservation I call them and cancelled it! At first they couldn't find my reservation with the confirmation number or my phone number or e mail they insisted I had to give them my credit card number again! Which I refused to do because a cell phone is not a secure line . They finally found my reservation and cancelled it. I still had a weird feeling about it.... Sure enough 9 hours after I cancelled the reservation they charged my debit card! I called my bank they cancelled my debit card and tell me I have to wait for this company to reverse the charge ! I called reservations.com and got a total runaround today on the phone! Asked for the number of someone at Corp that I could talk to and the fu($&@ing number they gave me is for State Farm insurance!!!!!!!
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