RepairPal

REDUCING RATING TO 1 star.
The issue involving Repairpal.com and Patriot Auto and Truck Repair began around July 2023, and still has not been resolved. The shop still refuses to honor the estimate, and Repairpal.com is not enforcing their contract with them. The response from Repairpal.com today by Chimene Navarro was as follows:
"...our shops are expected to honor our estimator, yes, but they don't need to do work with a customer if they choose not to for personal reasons."
WOW, I wonder if personal reasons include skin color, color of my shirt, or walking with a limp. Have they heard about a thing called "Discrimination"? I was shocked by her response. I've read their contract and there is no reference to not serving customers based on personal reasons. I would understand if a customer threatened violence or broke the law. However, I did none of that. BUYERS BEWARE!
She also accused me of being aggressive in my emails to her, which was strange because all I asked her to do was read the contract that Repair Pal has with its participating shops. This was after she made some idiotic response to my concerns. I suggested that she get a job as a greeter at Walmart if she couldn't handle complaints from customers. It's apparent that Repair pal doesn't have legally binding contracts with their shops, or deliberately choose to not enforce the contract.

REPAIR SHOP OWNERS BEWARE! RepairPal SUCKS!

Repairpal charges referrals fees for referrals they do not create! We had dozens of referrals that Repairpal was taking credit for that were not generated by their organization. They would charge us 10% referral fees for our own employees and employees family members vehicles. They charged us 10% for my childhood baseball coach that was texting and calling me (shop owner) directly about his vehicles issues. Historically, repairpal would allow us to dispute questionable referral fees that were charged. About a year ago this started to change, and they would charge us for repairs based on limited to no evidence that they were the catalyst for the referral. They customer service team was initially very helpful and thorough, trying to work with us to get to the bottom of the issue and credit us for repair visits that they did not generate. However, they now will charge us for any visit with an account associated with one of their preferred vendors (Agero, USAA, etc). Therefore, repairpal was charging for my close friends and even family to visit my shop.

At any rate, they over charged us to the tune of thousands if not 10's of thousands of dollars over the last few years. We cancelled our account, and they continued to bill us after the closing date and for customers and repair visits that they did not create.

I could go on and on, RP sucks, do not use them!

Had the valve cover gasket replaced in my BMW 328 (2007) - by far the most expensive. The part was under $100-labor was $800. INSANE. For one hour's work. Hold onto your wallet. Worse than the dealer. Do NOT recommend.

I used repairpal to estimate and locate a mechanic to replace my spark plugs. When I got the price it seemed fair si I booked an appointment. I dropped off my vehicle the next day and they told me the price was going to be $300 more!

I told and showed the auto shop the repairpal price. They laughed and said "repairpal gets a commission for sending you to us. They always quote around 50% lower than you'll really oay".

I left. Very poor business model. Quoted price and referral shop below in oics.

Went to RepairPal Certified DNS/Central Bergen Auto Shop in Bergenfield for repair. They did complete break work including rotor, pads and oil flush and some other repair as well. Break parts was wrong and not even correctly installed. Went three times back to shop but the owner was not able to fix it. Finally Dealer repair and put new break parts to my car. Owner is dishonest and I don't recommend to no one. I would like to ask RepairPal how you certified this Auto shop if they are not qualified and not good mechanic. You should cancel their certification. I went their as your certification and trust your organization and now RepairPal looks bad. Very disappointed from RepairPal and never use your certified Auto Shop again. Thank you,

I've worked at an auto repair business and repeatedly seen RepairPal allow dishonest people to just make stuff up and submit it onto a repair business's RepairPal page. Stuff like people coming by for free air in their tires and they shop took 5 minutes to air up the tire and the customer submits a "1 star review" and then claims that it took 2 hours and tells everyone to blackball the business. It seems that RepairPal is like most services like this and as long as they make money they let people post whatever they want.

How can RepairPal be in business they way they operate and still money from there customers. If there customers knew how they are getting charged they would not use this company that commits fraud several times a day. And they have very very little to back up how there charging there customers. TOTALLY NOT RIGHT... I'm going to tell every automotive business I know...

This particular business associated with RepairPal is terrible and will try to rip you off. When you contact RepairPal about this business associated with it, you are ignored. They try to talk circles around you because they don't know what they are doing. My car has been at one of their facilities for over a week and this facility has tried to over charged me. My car is still under warranty. What they thought was wrong wasn't covered. Told me my car was ready. Went to pick car up, still broken. It was only then they took everything I told them at the time I bought the car in that was happening seriously. They have not kept me informed of what's going on with my car. When I call, just rude. I'm just going to have to get my car towed to another shop at this point. A joke. DO NOT, I REPEAT, DO NOT use any repair facility associated with Repair Pal. The one I'm using is Benton Rd. Auto Repair.

I asked a simple question about tinted windows and they went on saying they can't answer this because they don't talk about stuff like "mods" on cars. Like I just asked a simple question all you had to say is "Yes, you can combine the two. Or No, Those aren't the same thing." Not "We aren't allowed to answer this because window tint is illegal in some states (Which as we all should know isn't true it's legal in all states just the % of window tint is what you would worry about.)" Simple question w/ a dumb answer. I highly don't recommend.

It is very hard to give any credibility whatsoever to a supposedly expert car site that gives a high probability for the cause of a diesel engine, Mercedes-Benz 300 SD, running irregularly to be either spark plugs or ignition coil. Maybe these people should either read a simple book on how diesel engines work, or maybe hire somebody who does.

Asked 500 dollars for emission canister purge valve replacements, it cost me 100 dollar to replace.

I recently utilized the Repair Pal Online System to get an estimate to have the spark plugs in my 2006 Mustang GT changed. The shop located in Dover, DE, was featured as one of their participants. Repair Pal gave an estimate of $301 to $345 to replace the plugs.
When I arrived at the shop at the time and date confirmed by Repair Pal, I was told that my appointment was not in the system. After we resolved that issue, I was given a written estimate of $798.49 to replace the plugs and one hour labor to remove any broken plug ($150 each). The ucharge cost on the spark plugs is huge. They wanted to charge me $469.84 for 8 double platinum type. That's $58.73 per plug. Advanced Auto Parts, which is located accross the street from the shop offers the double platinum plug for $21.99 each. ($18.69 currently on sale) I respectfully declined the service. Repair Pal and the business need to honor their estimates. The difference between $345 and $798 is more than double. Although the Service advisor at the shop was professional, my day was ruined. I had finally budgeted $400 for service, only to be disappointed by this experience.

Totally useless site. I estimated the repair I needed and start calling the affiliated shops. They almost laughed when I told them what was the estimate- they asked for price 3 times higher than the high end of the estimate. When I told them the estimated price in RepairPal site they just told me "They got it wrong". I wrote a letter to RepairPal explaining the situation and almost instantly got response from Sr. Manager of Partners etc. Mr. Hajjar, who asked me about the repair I need and make and model of my car. I was impressed, but in vain. Abruptly he stopped responding to my emails and did not pick up the phones listed on his message. Overall my impression is that this site is not only completely useless, but is just a waste of time and resources.
Dr Todor Dimitrov

Received the estimate range for a listed repair to my vehicle. Went to a recommended shop and received a quote that was 2.25 times the high end of the estimate range. When I questioned the shop about why large difference I was told that RepairPal estimates are for Hondas and that they ignore the information i supply. I left a shop because they were higher then the high end only to be directed to another shop that was more the twice the cost.

Do not have trust nor faith in this company they are horrible to the shops and the consumers the only thing they are concerned with is their bottom line. Zero ethical values.

It gives quotes but auto shops do honor these quotes. If those quotes don't work, this is just a pointless referral machine. Given that the quotes don't work, google maps is way more effective for finding a good repair shop. Don't waste your time with repairpal.

My son was away at college and car wont start. I go to Repair Pal and chose one of their 5 star review auto shops, All Auto Repair in Tallahasee Florida. Towed car to shop and was told it needed a new alternator. They supposedly put one in, as well as 2 belts. $610 later my son started the car and left. Next day he goes to Walmart and same problem. Car wont start. He and I both tried calling both oh numbers for this business but neither worked. After 1 1/2 hours of this my son took an Uber to the shop. Garrett tells me the problem is the battery. He tells me TODAY it has a bad cell. He offers a new Autocraft battery with charges for $135. He says the battery checked out when he finished repairs day before. Now I'm thinking I paid $610 for a new alternator I didn't need because of his missed diagnoses. He even charge for the tow back to his shop. To make matters worse he claimed his "card reader" wasn't working and I needed to pay another way. My son had to go to his bank to get the payment. I will never trust Repair Pal or use them again.

They wanted to say on here that a part cost 1,400$ well I call you guess bull$#!+ because I found the part for less then 180$ so take your work and put it where the sun don't shine have a good day and people please check all resources before you jump and start paying greedy people like this company because they want us to break the bank when we are already having a tough time as it is

My 2000 Camaro was well maintained and I have receipts to prove it. It didn't have any major problems and ran great. At about 120,000 miles it intermittently (3 or 4 times) cut-off upon entering/exiting driveways over the course of 2 months. Yet, it would start back up immediately and did not cut off while I was driving. However, the last time it cut-off the check engine light came on. A co-worker told me she used Wayne & Dave's Automotive for some of our clients, which is why I took my car there.

I described my car's problems to Tina, when the shop opened. She recommended a full diagnosis of my car. I agreed and left it there. I called the shop around 12 pm because no one called me. Again, I spoke with Tina and asked if they diagnosed my car yet. She said yes, but the repair bill needed to be written and they'd call me back.

Later, Tina left me a detailed voice message stating, "If we did everything that needs to be done, its $915…That's all four O2 Sensors, Top End cleaning, clean Mass Airflow Sensor, and the diagnosis time. So, give me a call back & let me know what you want to do, *******924. It's about 1:30 pm, thanks."

I called the shop and spoke with Chris (Manager). I asked how they diagnosed my car and if there was a warranty for the repairs. Chris said they visually inspected, test drove, and used a machine to diagnose it. He said it would take 2-days for the repairs and I'd have a 2-year/24,000-mile warranty covering all parts and labor if I agreed to have all their recommended repairs done. I agreed to all the repairs.

I picked up my car a couple days later during my lunch break and paid $993.90. I drove about 1/2 a mile to the gas station from their shop. My car smelled like something was burning and it cut off upon entering the gas station driveway. I opened the hood of the car but did not see smoke or fire. Several times, my car hesitated, cut off, then started up as I entered and exited the gas station. I called the shop and spoke with Tina again. I informed her of how poorly my car was running. She asked me to bring the car back in 2 days due to them being "backlogged". I did.

Again, I spoke with Tina and also pointed out that the invoice showed a 1-yr/12,000-mile warranty but Chris told me I'd have a 2-yr/24,000 warranty. Tina informed Chris about the discrepancy in the warranty in my presence. Chris laughed, said "diagnoses are not warranted". He then stated "It's going to cost you to repair whatever's wrong with it". I suggested that he looked at the car before trying to charge me more fees and left my car.

Later, Chris called me and tried to charge another $379 to replace the Master Airflow Sensor. I pointed out that part was supposed to have been taken care of. I suggested he check the invoice and told him about Tina's original voice message, which included the Master Airflow Sensor. Chris said he would check the invoice and call me back.

Chris didn't call me back. Instead, he called my co-worker, whom I later found out was his friend. My co-worker told me I could pick up my car and Chris stated it had been repaired without the additional $379, as a courtesy to the place where I work. I mentioned to my co-worker that it was unprofessional for Chris to call her instead of me. I said I'm not her client and our job did not pay nearly $1,000 for the repairs…I did.

When I picked up my car, Chris used a black marker to color over and voided the warranty in front of me. I asked him why he did that. He said because 2nd repair was unrelated to the 1st repair. I pointed out the Master Airflow Sensor listed on the original invoice, referred to Tina's voicemail, which also talked about the Master Airflow Sensor, and mentioned that his shop supposedly ran a comprehensive full diagnosis. I asked Chris several times if he was going to honor his warranty. He didn't respond to my question but told me to leave because the shop was now closed. I left.

I drove my car about 3 days. Then, parked it because it was still running poorly, smelling like something was burning, and cut off more than it did when I originally brought it to Wayne & Dave's Automotive. I attempted to have my car smogged shortly thereafter but it didn't pass. It never failed smog before Wayne and Dave's so-called repair. I eventually had to sell my car at below market price because those problems didn't go away and I informed the buyer of the problems. My job checked with our clients that utilized Wayne & Dave's shop for their vehicle repairs, which my job previously paid for. Our clients were still in need of repairs for their cars, which were supposed to have already been fixed by Wayne & Dave's. My job no longer uses Wayne & Dave's Automotive to repair our customers' vehicles.

I recently discovered that Repair Pal was charging us a 10% referral fee on our regular customers who were using the Aergo tow network for a roadside assistance benefit probably related to their auto insurance policy. That is NOT a referral when our customer is requesting to be towed to us, their regualr mechanic. I hope other shop owners are aware of this, we were cheated hundreds if not thousands of dollars before I wised up to what they were doing. They never denied it and just said it was my responsibility to identify those "charges" and request they be removed.

I did business with these guys for two years. They have over charged me using underhanded invoicing techniques. They tell me they can adjust charges if I call but they don't bother calling me back or answering their phones. Things changed with this company 6 months ago. Whatever they did, they are now the most imcompetant predatory company I've ever had the misfortune of doing business with. Please, PLEASE stay away from them.

Imagine finding out that you are paying for a service that drives ROBO CALLS AND PHONE SOLICITORS TO YOU!

I figured my 98 beater needed freon but wanted an estimate first instead of asking for an estimate on freon. RepairPal suggested a repair shop that was nearby. I was able to make an appt online the night before & received an email/text to confirm the drop off time in the morning. The shop I dropped it off at has over 300 positive reviews with 4.5+ ratings out of 5 so I thought it the best choice.

When I received the estimate, I was pleasantly surprised that they didn't try scare tactics to upsell on other items I knew about, although they did give an erroneous estimate on 1 of 3 items that I questioned them about and they said it was a typo on the labor hours $3000 vs $300 is a big difference but that was not RepairPal's fault.

I used RepairPal to get other estimates and if the repair shop won't match the estimate for the same repair estimates they gave me, I will go elsewhere. Very happy with results, thank you Repair Pal.

The only reason I gave one less star is because they don't have all the items on their list to get an estimate. I think a wheel bearing replacement is common but they don't have it as an item.