• Redbubble

Redbubble

Overview

Redbubble has a rating of 2.45 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Redbubble most frequently mention phone number, delivery date, and credit card problems. Redbubble ranks 676th among Marketplace sites.

  • Service
    250
  • Value
    248
  • Shipping
    254
  • Returns
    139
  • Quality
    233

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 12.2%
Positive
5
Neutral
2
Negative
34
150
See all photos

What reviewers want you to know

Positive highlights

  • I am, and always have been, completely and thoroughly satisfied with the customer service at RedBubble.
  • I got a t-shirt and phone case and I am very pleased with them.

Critical highlights

  • The delivery date has expired (as has my son's birthday) & both Redbubble & DHL refuse to answer my emails.
  • There is no phone number to call so I left a FB message.
How would you rate Redbubble?
Top Positive Review

“Greatest STORE”

Tami G.
12/22/23

I love this store. They have the BIGGEST selection of EVERYTHING you're looking for. Everything i have ever purchased from this store is GREAT quality and GREAT prices. IF youre looking for cool backpacks LOOK NO FURTHER! Thank you Redbubble.

Top Critical Review

“Extremely poor quality”

Renee L.
12/18/23

Ordered two sets of socks and received both with multiple printing errors. Misspelled words, upside down words, overlapped print, and light printed words you can't read. These are a mess and I absolutely cannot give them as a gift. Paid $20 for each set and there are no refunds apparently, no customer service to speak with, just stuck with these terribly printed socks. So upsetting

Reviews (2,124)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (464) delivery date (41) phone number (34) order number (16) phone case (42) print quality (31) customer support (30) quality products (26)
Thumbnail of user reneel525
1 review
0 helpful votes
December 18th, 2023

Ordered two sets of socks and received both with multiple printing errors. Misspelled words, upside down words, overlapped print, and light printed words you can't read. These are a mess and I absolutely cannot give them as a gift. Paid $20 for each set and there are no refunds apparently, no customer service to speak with, just stuck with these terribly printed socks. So upsetting

Products used:
Socks

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Value
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Thumbnail of user annamrias1
1 review
0 helpful votes
November 25th, 2023

REDBUBBLE company is unreliable! You order a product from them and you don't receive it a month after the estimated delivery time! Your money is not refunded! Customer service will not help you... For my husband's birthday, I ordered a t-shirt from an artist through the company's webshop. The package did not arrive, but the customer service again promised a later delivery time... As compensation, they sent another t-shirt, which again did not arrive at the address I had given.

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Thumbnail of user deeh331
1 review
0 helpful votes
December 1st, 2023
Verified purchase

Ordered in advance for a friends birthday. I received an email that the artwork had been prepared and shipped the day after my order. Now, the "track order status" says it was shipped yesterday (11 days later). It will arrive *a week* later than stated, missing the birthday.
Need some honesty about shipping.
I've requested a refund of shipping/handling costs.

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Value
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Quality
Thumbnail of user brendont13
2 reviews
0 helpful votes
February 20th, 2024

No real support for artists as account was closed without a detailed explanation. My designs are also appearing in dummy accounts and nothing gets done about it.

Thumbnail of user lisag3327
1 review
0 helpful votes
November 3rd, 2023

Only buy from here if you are absolutely certain you won't return it. The return policy is awful. They make it impossible to get any real or useful information. You have to submit a request and then they get back to you a day later with very vague info. I finally got a voucher code for my return and it doesn't work. Back to step one. Super frustrating and designed to have you give up, I'm sure. Terrible experience.

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Thumbnail of user danb901
2 reviews
11 helpful votes
January 12th, 2024

Last year they cut the artists' revenues by half.
Now they suspend accounts without explanation.
And keeping the artists' earnings.
Avoid this website. Do not support a company that exploits artists.

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Value
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Thumbnail of user brianx333
2 reviews
1 helpful vote
December 23rd, 2023

After 20 days, the product never arrived. That's why there's no p"roof of purchase". There's no tracking associated with the shipping, and it's impossible to connect with a real person in customer service. Instead, the customer gets an online run-around where no real person ever responds to written questions. Avoid this company!

Products used:
the product never arrived

Service
Shipping
Returns
Thumbnail of user mikeo367
1 review
9 helpful votes
June 12th, 2020

I finally received the stickers as ordered... but weeks late... after several attempts to contact Redbubble directly (no such way seen on their website)... tried by sending response to their original email notification got about but heard nothing... and only heard from Redbubble after complaining to PayPal (two weeks after complaining... one week after finally getting product). BUT even after finally getting stickers ordered I am very unhappy with the quality of each and every sticker ordered... each one does not remain stuck down... and continues to lift up in one corner or another. So I will never be ordering from them again. Totally dissatisfied with your product... will never order from again... or recommend.

* Redbubble attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user michelek435
3 reviews
12 helpful votes
December 18th, 2023

I have purchased on Redbubble several times. I never had an issue with the seller's themselves and the merchandise was always great. But what good is that if the company itself is so difficult to communicate with when there is a problem? I do not sell on here - I only purchase. I had an email change and they will not allow me to go into my account and change it. They say it is an "artist" request even though I do not sell on here. So I put this request in months ago and it got ignored. I placed an order recently only to find the same issue and that they never changed it. If I need to put in a new email request they don't seem to grasp there may be a problem with the old email address? So they kept sending messages to the old one instead of the new one to confirm my identity. Fortunately I still have access but it's difficult and don't wish to do that. There is no phone number to call so I left a FB message. He didn't understand this simple thing either. It's an email change - how hard is that? He went on about other things that had nothing to do with this. What an awful company to deal with when you can't even change your own account info. I feel for the sellers on here because I probably will never use this site again. So beware if you buy on here and have an issue, they make it extremely difficult.

Service
Value
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Thumbnail of user chriss5035
1 review
0 helpful votes
March 4th, 2024

I bought an iPhone case from them in January 2024. The case was badly designed and non-functional. When the case was installed the iPhone volume buttons wouldn't function. It appeared to be due to the design of the case and to the very stiff material which was used. I requested a return and refund, but the company refused saying that I needed to use the case longer to "break in" the buttons. I did this, but it made no difference. Then I followed up with the company saying that I had done as they asked and the product still didn't work so could I please have refund. They didn't offer a refund but instead said they needed to first "investigate the problem" and asked me to send them photos of the case from multiple angles as well as the model of my phone. Photos would have shown nothing about the stiffness of the buttons, and the model of the phone they already had from my order. It was clear to me that they had a policy of dealing with return requests by delaying and wasting customer time until they gave up.

Thumbnail of user markg3286
1 review
1 helpful vote
May 14th, 2023

There is no way to reach anyone at the company by phone, yet they do not respond to emails. They promise to do so within 4 business days, but never reply.
I tried to open a store, couldn't get answers to questions to do do, they suspended my account, and never explained why. HORRIBLE waste of your time.

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Thumbnail of user claudias625
1 review
0 helpful votes
February 15th, 2024

I am an illustrator and an artist. I've been using Redbubble since 2018 and I have more than 1K designs uploaded. I never really earned a lot of money but as creative job it was a good side hustle. Last year RB decided to implement a tier system, dividing creators in 3 tiers, with no explanation of the rationale underlying. You can be demoted (and so subjected to fees that are not clearly explained and are extortionate) without a valid reasons, without warning and with no possibilities of appeal. Strangely the accounts demoted are often the high earners, so that RB can take another gabelle on the already meagre margins artists have. Prints quality have also deteriorated, prints tend to wash out much quicker. Pity - I used to love RB for the interface easiness, but their questionable ethics made me regret to have given so much time to create original work for their platform. I have since decided not to upload anymore.

Tip for consumers:
No

Products used:
Many different.

Value
Shipping
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Quality
Thumbnail of user pascalel2
2 reviews
0 helpful votes
December 7th, 2023

I am a philosopher with a degree in my field. When I first posted my quotes and purchased designs, there was nothing available in that domain. Now I see that some users took my ideas / quotes & put a lame text with no design on a random shirt. This should infringe copyright rules, at least it would at university. I cannot even purchase my own t-shirts because theirs is promoted, not mine.

Products used:
t-shirts

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Value
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Thumbnail of user dedifive50
1 review
0 helpful votes
December 19th, 2023

The service is not too bad, it's just incomplete and varied in my opinion. They may increase in the future, thank you.

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Thumbnail of user uptzoneshop
1 review
0 helpful votes
December 27th, 2023

My experience with redbubble has been the worst experience that has happened to me on these platforms. He showed it briefly. I invested my time to post over 200 designs there but I was never paid for the sales made. Even though I had passed the commissions earned from the sales of 20 dollars and my PayPal account was verified, they canceled the payment every month without any particular reason, blaming PayPal. The figure they had to pay me increased every month and in December of this year it almost doubled because I wasted my time advertising the designs on tiktok. One evening I was editing some tags as I had mistakenly posted them as hashtags and the internet in the cafe where I was sitting was weak and the designs wouldn't load. I left there and sat in another cafe and again they did not work even after several attempts. I got up and ran to another cafe where the internet was better and the moment I saved the account, it logged out and I was suspended. I contacted live chat, it was a waste of time, I made the appeal, but there was no option in the forms to give a request. I emailed from the email I had communicated before and the responses were simply a rejection of the appeal request and after that, even though I explained the situation several times, I did not receive any response except that they told me to read an article that speaks in general terms about the reasons of suspension. Normally, it is easy for them to benefit from countries like Albania, since going to court for them is a long and boring job and it is not worth it. Just keep in mind that they are fraudulent and not correct. How can you suspend someone without showing him the real reason and without giving him the opportunity to fix if he has broken any rules? Disappointed to the maximum of them

Thumbnail of user michaelmollura
1 review
6 helpful votes
June 21st, 2023

Ordered tshirts that never arrived. Was charged for it. After putting in several complaints they would not refund my money but offered a credit. After trying to unsubscribe —- I still get their emails about buying more product. Still no product.

Tip for consumers:
Pisses me off that sites like this exist.

Products used:
Ordered Freud t shirts. Never received. Was charged No customer service No accountability.

Service
Value
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Thumbnail of user iitrixsterii
1 review
1 helpful vote
October 4th, 2023

If you want your art to be sold for way less than it is worth, sell it through red bubble! They take over half of the money you sell your items for, AND they charge over a monthly $10 on top of your earnings! It says you've made $50? Nope, you're only getting $35 in your monthly payout because youre "new" despite being on the website for multiple years and having sold over 200 items…. See why I dislike them?

Thumbnail of user samw369
2 reviews
5 helpful votes
June 22nd, 2020

Trying to think outside the box to send a birthday gift that I might normally use Amazon or similar for, and so used this company for something more personalised. I ordered 28th April, and the gift is nowhere in sight. It was supposed to have arrived 11 - 15 May from within Canada; it is now the 23rd, and still nothing - no doubt they will blame it all on Covid. Pathetic; there is no issue with Canada Post, the recipient actually works for them in their head office, and says as much. Even if did arrive now, it's completely after the fact. On writing to Redbubble they couldn't even get my name right in their response despite my email being signed by me; addressing me as the person who was supposed to have received it. What an absolute shambles of a company. In the meantime I have ordered from other companies internationally and received my orders within days. I will NEVER think outside the box again when ordering gifts online.

Thumbnail of user mikeg2200
1 review
0 helpful votes
July 23rd, 2023

I ordered a few puzzles with photos specific to various locations. Puzzles were approximately $33 before paying almost $20 for USPS shipping. The puzzle piece are thin and they all have the same shape- no variety. There also was no photo to reference when trying to assemble. It's a great concept, but way overpriced for the quality received.

Products used:
Three puzzles

Service
Value
Shipping
Quality
Thumbnail of user briana697
1 review
4 helpful votes
November 8th, 2020

I ordered a special blanket for a homeless person and the shipper was only 1.5 hours from my house. I contacted the post office they instructed me to contact UPS. When I did USP said the package was lost and to contact RedBubble so the paperwork could be started. The $#*! Ronald refused to help me. I emailed over 20 times and even had to get the Better Business Bureau involved. Ronald claimed it was due to covid19 which UPS had already told me this was not the case. UPS also said if RedBubble would not help that I should file a lawsuit. Its ashamed that you have to go to such extreme when all he had to do was his job and call UPS. He also claimed that he did not have the tracking number. Huge lie. I just got an email from the lying jerk that the track the pack and it is lost. More than a month of going back and forth with this $#*! and he did not believe me. I also told him the meaning behind the blanket. Still he did not care or do anything. Just goes to show how little RedBubble cares about their customers. You would think a manager would have done a little more. I will never order from this company again!

Thumbnail of user vijaya46
1 review
1 helpful vote
November 1st, 2023

Horrible service! They didn't allow me to enter delivery address; instead, they automatically used the address from my paypal. I immediately tried changing address on their change of address form and it doesn't work! No live agent to chat with. The bot gave me some form to change address and, after i filled it in, i received an email that the address has been changed. However, they still shipped to the old address! Now my gift is not going to USA, where its supposed to go, but back to me in bulgaria. I contacted their facebook page and someone did respond to me (and was very nice) but told me this was handled already via email, so i should just wait! He couldn't do absolutely anything. It is NOT handled via email however: it has been days and no one has contacted me. Terribly frustrating. WILL NEVER USE AGAIN!

Thumbnail of user heinrichaw
1 review
1 helpful vote
October 27th, 2023

I bought a few items in July and no parcels were delivered and we're at the end of October. After asking numerous times for the signed delivery notes, they have been silent. The only recommendation for prospective buyers is...STAY AWAY.

Service
Value
Shipping
Thumbnail of user tgormley35
1 review
0 helpful votes
December 22nd, 2023

I love this store. They have the BIGGEST selection of EVERYTHING you're looking for. Everything i have ever purchased from this store is GREAT quality and GREAT prices. IF youre looking for cool backpacks LOOK NO FURTHER! Thank you Redbubble.

Tip for consumers:
In my opinion Redbubble has the BEST selection. There's no way you won't find something you really like.

Products used:
My last purchase was a cool backpack for my 10 yr old.

Service
Value
Shipping
Quality
Thumbnail of user nicolef412
1 review
0 helpful votes
October 20th, 2020

I am absolutely delighted with my order came quicker than expected and the quality is really good thank you definitely be ordering again soon

Thumbnail of user alunwmarchant
1 review
1 helpful vote
September 13th, 2023
Verified purchase

Firstly I paid an exorbitant amount for Express shipping. The only way to ensure the product gets delivered in South Africa is to have a tracking number. They claim their 3rd party did ship express but there's no tracking number - not true ALL priority or express shipping world wide has tracking. So I will never receive this order as untraceable parcels "disappear" in South Africa.

Secondly they completely ignore my emails about the matter. Their support has not answered a single reply I have given. My mails are not abusive. It factual and simply ask for them to cancel the order and refund me. Not a single response in the past 5 days.

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From the business

Redbubble sells custom designed products--tshirts, sweatshirts, iPhone cases, posters, etc.--based on user-submitted artwork. Redbubble is based in Melbourne, Australia.

Company Representative

Thumbnail of user manojy
Red B.
CS Team
Typically does not respond to reviews

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2.5
2,124 reviews
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