• Real Estate Webmasters

Real Estate Webmasters

Overview

Real Estate Webmasters has a rating of 2.26 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Real Estate Webmasters most frequently mention customer service problems. Real Estate Webmasters ranks 1052nd among Real Estate Other sites.

  • Service
    14
  • Value
    14
  • Quality
    14
1
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Was SCAMMED out of $15000 by this company for an ugly site and nonexistent customer service.
How would you rate Real Estate Webmasters?
Top Positive Review

“Wonderful Experience with Real Estate Webmasteres”

Rylie P.
2/21/23

Our team continues to be impressed by the product and quality of support provided by Real Estate Webmasters. REW has worked with us through countless customizations, and has created a beautiful site that is perfect for our brokerage. Aside from the design, the support team is knowledgable + easy to reach, and our amazing account manager is always available + willing to assist. We look forward to seeing what REW comes up with next!

Top Critical Review

“Absolutely the worst service and support”

Don D.
3/25/22

These guys are the worst support organization anywhere. They just don't care about your business. They take days to respond, they work limited hours and while they may give you dates when your needs will be met, they are never on time and based on my experience are typically months late. The tattooed owner of this company does not care about his clients. When work for our company was constantly late, he told us to take him off of the support thread that HE had started. Don't ever use these guys!

Reviews (39)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (4)
Thumbnail of user dond461
2 reviews
2 helpful votes
March 25th, 2022
Verified purchase

These guys are the worst support organization anywhere. They just don't care about your business. They take days to respond, they work limited hours and while they may give you dates when your needs will be met, they are never on time and based on my experience are typically months late. The tattooed owner of this company does not care about his clients. When work for our company was constantly late, he told us to take him off of the support thread that HE had started. Don't ever use these guys!

Tip for consumers:
Just don't!

Products used:
Web development and support

Service
Value
Quality
Thumbnail of user dwanec2
1 review
9 helpful votes
March 29th, 2021

This is the worst company I have ever dealt with. I was told that our new site would take six weeks to complete. Six months later and we still have no site. We are however being charged monthly for the new site. They are awesome until they get your money. Spencer Dearing my account manager is pathetic. Customer service is horrible. No one returns calls or emails. They totally abandon you once you are under contract. If I could give zero stars I would. Don't make the mistake of signing a contract with this company.

Tip for consumers:
Do your research before contracting with this company.

Products used:
Real Estate Website

Service
Value
Quality
Thumbnail of user ryliep1
1 review
0 helpful votes
February 21st, 2023

Our team continues to be impressed by the product and quality of support provided by Real Estate Webmasters. REW has worked with us through countless customizations, and has created a beautiful site that is perfect for our brokerage. Aside from the design, the support team is knowledgable + easy to reach, and our amazing account manager is always available + willing to assist. We look forward to seeing what REW comes up with next!

Products used:
Real Estate Webmasters Renaissance Web Platform

Service
Value
Quality
Thumbnail of user stevenm1614
1 review
7 helpful votes
July 6th, 2021

BUYER BEWARE. If I could rate in the negative I would. By far the worst experience I have ever had with a company I have purchased anything from. Do not sign a contract with REW. Spencer Dearing is a great salesman but as soon as he gets your money you wont hear from him again, unless hes telling you that what he verbally told you is not part of your contract. These people should be in jail. This is 100% scam. From top to bottom they are only there to get you to sign a contract and pay them for 2 years. As soon as they know they have your money the work slows to a snails pace. I signed a contract in September of 2020, they told me 6 weeks to have the site running and now its July 2021 and I still do not have a site that functions the way Spencer Dearing told me it would when he sold it to me. If you want a $20,000 write off go ahead and sign a contract otherwise run as fast as you can.

Thumbnail of user ms956
1 review
16 helpful votes
March 8th, 2020

BUYER BEWARE. Do not select them unless you have done your research, one of the worst companies that I ever dealt with. They will sell you a site that you have to build and will up-sell you for basic changes that take several weeks to complete. There SEO service is way over priced with little improvement and no organic leads.

Thumbnail of user grahamew4
3 reviews
8 helpful votes
June 18th, 2021

Signed up with them and after doing deeper due diligence and reading actual reviews instead of the fake ones they out out decided to cancel, sent written cancellation request 16 hours after signing via docusign (well within their 48 hour cooling off period stated in the contract), sales rep Carley Fay acknowledged reciept and yet they are still sending requests for payment, outstanding balance and now a collections company (MetCredit). This is a truly terrible company. Do yourself a favour and find a company that has your best interests at heart and who wants to help your business succeed as opposed to this one that uses pressure sales tactics to force you into a 3 year contract. Anyone worthwhile in this industry has no need to tie you into such a term as if they provide the service they say they can you won't want to stop using them.

Tip for consumers:
Do your due diligence. They are a hollow company that will bring absolutely no value to your real estate business.

Products used:
None, we cancelled the day after signing due to the terrible reviews from people who have been conned in a similar fashion.

Service
Value
Quality
Thumbnail of user kenp582
1 review
0 helpful votes
March 2nd, 2023

We're a real estate team that also runs a media company. Youtube, newsletters, etc. I was lookin for a company that had a good CRM and CRUSHED SEO. I tried so many sites that failed to deliver. REW made it happen. 3 months after the move and our traffic is through the roof. Our PPC cost per lead is also down over 50%. I attribute it to the user experience and stickiness of the site. Stoked to be a client. - Ken Pozek

Tip for consumers:
It's not cheap. But neither is having zero sales.

Products used:
Website, SEO Service, PPC Management

Service
Value
Quality
Thumbnail of user stacies168
1 review
0 helpful votes
February 15th, 2023
Verified purchase

We have been REW clients for many years, and both the products and services continue to exceed our expectations. With multiple websites across several states, and continuous upgrade and option requests, the REW team is so responsive, innovative and willing to take the time to troubleshoot when needed. Highly recommend!

Products used:
website development and ad management

Service
Value
Quality
Thumbnail of user robr424
1 review
0 helpful votes
April 14th, 2022

Morgan is a genuine webmaster! A wizard of search engine optimization and performance optimization and will make sure you're on the right track for success. You can rest assured your business is in good hands.

Products used:
Web development.

Service
Value
Quality
Thumbnail of user andyc333
1 review
7 helpful votes
April 29th, 2021

Service is great pre-sign-up, they disappear afterwards. Poor communication, but billing works! I've waited 2 weeks for a response, nothing. They didn't start on time, but ended on time. Crazy.

Tip for consumers:
Make sure you date everything and when you want a response.

Products used:
Renaissance web site

Service
Value
Quality
Thumbnail of user michaell3019
1 review
8 helpful votes
December 22nd, 2020

I enlisted REW to develop a website for our firm. I knew it was going to cost me a little more with REW, yet as the months (into over a year) went on it was clear they did not have the programming knowledge, and more importantly the ethics. We paid two, three times to rework ideas that were clearly in a mock a certain way. If we said we wanted red, they would do blue, and then charge you for the change. My project manager was only after grabbing more money. Very good at lip service, but NEVER delivered on one single promise. We eventually had to walk way from a very large sum of money after realizing a legal battle with a company not in the US, would be more hassle than it is work (use US base companies!). I would never recommend REW for any type of project on ethical/legal standards alone. If you are going with a template, there MANY other companies out there that do A+ work at a mere fraction of REW. REW lacks experience, and will spend your money to learn how to do something that would take a fraction of the time if their developers were skilled on the lowest levels. REW lacks the ethics, know-how and organization to deliver. You have been warned.

Tip for consumers:
Pro Tip: For the love of god, don't use these guys!

Products used:
Realtyna

Service
Value
Quality
Thumbnail of user richards319
1 review
5 helpful votes
March 20th, 2018

Virginia did an awesome job addressing my website issues. Quick to reply and most importantly addressed the issue even faster.

Thumbnail of user matts1278
1 review
2 helpful votes
May 24th, 2022

This so Called Customer service oriented company has the worst support organization anywhere. They just don't care about your business. They take days to respond, they work limited hours and while they may give you dates when your needs will be met, they are never on time and based on my experience are typically months late. The owner of this company does not care about his clients. All he cares about is making money and screw the client. When work for our company was constantly late, he told us to take him off of the support thread that HE had started. In addition, you are tied to their platform and you own nothing. When you want to leave you have no website and all the investment you made goes down the toilet.

Develop your own website in the long run it will be cheaper and you will have complete control over it. These guys have a reputation which is undeserved as being good for the real estate industry.

Tip for consumers:
Never ever use this company. They lie about the process, they have cut suppprt staff and there is never a support person that is there for more than 6 months

Products used:
I bought an entire system and website. Never realized that I ended up not owning anything .

Service
Value
Quality
Thumbnail of user mazenk
2 reviews
37 helpful votes
October 31st, 2014

I had this service for 1.5 years now and in the beginning pretty good. Cancelling end of this month for the following reasons:
- They always have a new product they are in the business of selling websites, the second you buy it its obsolete, next month they call to sell you the newer version for full price. No upgrade cost and any modifications before you will have to pay for again.
- Un-flexible non-negotiable anything you cant expect anything after you buy. They are polite but not existing customer friendly they will lose your business and will not negotiate anything

Thumbnail of user erikab165
1 review
6 helpful votes
March 17th, 2021

This is probably the worst web development company I have ever had to deal with. Their customer service is ridiculous. I have spent hours communicating with an account manager who only offers tutorials, tells me to re-design an ugly, poorly navigated website that looks like it was designed by a child (who could probably do better) from the back end, which is not intuitive and includes minimal choices. The IDX links are broken, the maps don't work, they refuse to offer a designer to help, they want to upcharge. Their contracts are for 36 months, which can't be broken, only upgraded and re-started. I rue the day my boss signed up with them. Their CRM and search function work, that's the only good thing, but that could have easily been integrated into another website that looks good. I wouldn't spend one more dollar with this company and will have an attorney review the contract to see how quickly we can get out of this one. It's worth the money for the attorney to no longer have to do business with them. As you can tell I'm horribly frustrated by the lack of customer service and willingness to make things right. I'm too embarrased to share our website URL, because it's a website that is embarrasing. This is a more than UGH review, it's a "I'm thoroughly disgusted review".

Tip for consumers:
Don't or make sure you have the time and design capability to direct their design team. These sites are templated, so they have little if any flexibility in what is provided. 2nd rate at best.

Products used:
Website, IDX, CRM

Service
Value
Quality
Thumbnail of user happyc6
1 review
11 helpful votes
March 10th, 2014

Real Estate Webmasters is by far the industry leader in real estate websites and technology. 10 years in the business and one of Canada's top companies. The reviews I have seen on this website are from competitors trying to put down a good company - NOT COOL! Be sure to take reviews like that with a grain of salt - if you want real reviews of a company, call their customers, ask around on facebook - don't follow anonymous bash comments.

Thumbnail of user johnnyb34
1 review
7 helpful votes
November 20th, 2014

WoW some crazy people on here LOL. REW is by far the cream of the crop! I have used many others and had NO where near the results! I would actually prefer if less people used them as it helps my business even more without real competition!

Tip for consumers:
Do yourself a favor and take your self to the next level

Service
Value
Quality
Thumbnail of user erickp26
1 review
13 helpful votes
June 29th, 2020

I have never been treated with such lack of professionalism. I changed brokerages in January, spoke to ONE manager finally April 14th in hopes to change my contact info. Then received ZERO communication, after dozens of calls, messages, emails asking for HELP! While paying $500 a month for nothing! Website had to be off line as it was non compliant (not even the right brokerage). Finally get "a manager" in June to call me and now their response is; we acknowledge the communication issue and we will correct that but you still own us money for every month we didn't provide you any service nor ANY communication. Terrible customer service and willingness to make things right when the customer is clearly right. I would never recommend them and you will get the the worst service and website service you can imagine. I think the only route I have is to go the legal route. Incredibly disappointing and I won't be quite about my experience.

Thumbnail of user jays286
1 review
4 helpful votes
September 22nd, 2014

Real Estate Webmasters is hands down the best investment I've made in my real estate business. The service is top notch and I've quadrupled my traffic and increased my leads 1000 percent.

Thumbnail of user chrisc1743
1 review
4 helpful votes
September 8th, 2020

Always going down with every upload or just to much traffic

And consistency like basic I know for a fact that they are outsourcing to places like India where English is their second language as a website developer hired to fix all of this basic grammar like a, the, this, that, there, in, on to full-blown typos all over every page

I would suggest finding someone like me that can put you on major cms that has constant support and if you're not happy with a developer it's not hard to find someone proficient in said cms

Whereas with rew being somewhat HTML certain HTML elements just won't work including sliders and all sorts of things like sliders and little parts of HTML code that I can get working on all other cms I work on I checked

Just don't do it they are a bunch of scammers paying Indians $5 an hour to do the work and then charge you $100 per hour

Thumbnail of user moradf
1 review
21 helpful votes
May 24th, 2019

These guys are nice until you pay them. Even though I was paying over $500 per month for support, they literally told me that if it is an update that I can make on my own, that they will simply provide me with the instructions to do so and they will not make the update. BTW, I rarely have ever asked them to do any updates for me even though I pay them $500 per month for support... I was blown away! Needless to say, they are FIRED!

Thumbnail of user brandih7
1 review
11 helpful votes
December 21st, 2015

I invested in having my sites custom programmed for several years so I am experienced with websites and understand the difficulty with idx, seo, etc. I am presently with REW and have good lead generation which is the most important thing. That said, they really are focused on making money vs. amazing sites. The SEO guy was so nice, but I found errors on the H tags on my front page, the blog had no search, seriously and to get them to add a search function to my blog it was $1700. So really look at the template and get them to get you on a live site before you pick one. If it isn't in the template you will pay for it, even if it should be there. They have excellent support though, I can call and they will walk you through any help you need. Customizations are very very expensive and are poorly managed however.

Thumbnail of user mikes2696
1 review
4 helpful votes
November 5th, 2020

A bad mob like company to be involved with. There upgrades are like protection money so don't think that the first payment to them is your last. Get ready to spend monthly or suffer greatly. Way better ethical companies to get involved with

Thumbnail of user jeffm879
1 review
8 helpful votes
July 25th, 2020

Was a customer for over 6 years with REW and spent tens of thousands. Their customer service is horrible and their sales staff are pushy and always trying to lock you deeper into contracts with them. Best move I made was paying out my contract and moving to a different site provider. DO YOUR RESEARCH BEFORE GETTING LOCKED INTO A CONTRACT WITH THIS COMPANY!

Thumbnail of user alexm933
1 review
13 helpful votes
February 5th, 2020

I'd be the first one to write a comment about this company. Century21 transitioned from Where To Live provider to REW we were told at the office this is one of the best company. I am a novice techy guy that can create basic website, can understand basic coding and host website but man this platform is an overhype Wordpress that has limited functionality. I have more function that this company can offer when I used to host my wordpress website, any company like Weebly, Wix, godaddy have better function and user friendly that this company have. And the sad part is it took them more than one year and when it finally rolled out its full of bugs! Come on guys its 2020!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Real Estate Webmasters- Buyer & Seller Lead Generation, Custom Realtor Websites and The Best Real Estate CRM. Call 1-877-753-9893 to close more deals today!

Company Representative

Thumbnail of user melissav34
REW M.
Marketing

How do I know I can trust these reviews about Real Estate Webmasters?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

2.3
39 reviews
Have a question about Real Estate Webmasters?