Raise Questions & Answers

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Here’s what consumers have asked with answers from Raise staff and previous consumers.

51 questions answered
12% answered in 1 day
Question:

I purchased electronic whole foods gift cards months ago. i tried using them recently, but whole foods won't accept them because the gift cards do not come with pin numbers. because i purchased the e-gift cards from raise longer than 100 days ago, they won't reimburse me. they won't even give me credit for the money i'm losing out on. how is it that they can get away with this? what does one need to do to get justice?

Answer:

I had a problem with the lowes gift cards i purchased from Raise as they did not work at lowes. It took upwards of 10 calls and over 3 months before I received my over $700 back. I will never buy anything on Raise again

By Gideon D.
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Question:

It seems that many customers had unsatisfactory experiences purchasing gift cards that had no balance. what assurance do i have as a customer that if i purchase gift card and it does not have the correct balance i will be reimbursed?

Answer:

The usual issue is that someone will buy a gift card with a stolen credit card and then sell it to Raise (or others) for cash. Usually within 100 days the gift card issuer will find out when they have been charged back for the stolen card purchase, at which point they invalidate the card and zero the balance. Raise.com will refund you the unused balance on the card prior to it being zeroed out, but only within 60 days of your order. Their short protection policy limits their exposure if a high value card is invalidated and you come looking for a refund three months after you bought it. Every gift card reseller has a different policy for refunds. Some are as short as a few weeks, others last 100 days or more. Raise.com's 60 day policy is shorter than many of their competitors, which is why I don't use them much anymore. The lessons I have learned is only order cards you will use entirely within the next month, never gift them to others, and keep a spreadsheet if you order a lot of cards so you can keep track of balances. In all, I've had about 3% of the 200 cards I've ordered suddenly zeroed out. The majority were for improbably large amounts, which is why I now try and order lower value cards. One site suddenly listed 10 $100 gift cards for Jimmy Johns, a sub shop. One has to wonder who would order gift cards like this in the first place, only to put up for resale. It turned out the original buyer used a stolen credit card to buy them all and turned the proceeds into cash. The cards were all zeroed out. I have learned to be suspicious when a large number of high $ value cards in the same amount suddenly go up for sale. So while it may make sense to buy a $100 gift card for Sears, it usually isn't to buy a $100 gift card for Dunkin Donuts.

By Phillip D.
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Question:

Answer:

People should unite and file a class action lawsuit against these guys, any attorneys reading this?

By karen l.
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Question:

Can you check the cards online to see their value

Answer:

You check the balance on the business' website. For instance, if you have a McDonald's gift card, go to McDonald's website to check the card balance.

By G H.
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Question:

I want to resell a giftcard. any idea about the 15% commission they get for selling the card?

Answer:

I'm a new member and I don't know much. I do know they buy and sell gift cards but, I don't know the commission rates. Sorry I couldn't be more help. The customer service staff is very friendly and helpful if you call them.

By Stephen D.
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Question:

As a first time customer how long will it take for a voucher to be emailed to me? if i order today will i have it by early saturday morning

Answer:

I was a 1st time raise user 08/15 & got my Home Depot ecard immediately! My review here gives them 4 out of 5 stars from my 1 experience.

By Rachel B.
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Question:

Answer:

Christy, Raise is not a bank and has not established an escrow account. The buyer shoulders the financial liability. Check their terms and conditions

By Dave F.
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Question:

Answer:

Susan, we're sorry to hear about the trouble you are having. Can you please send an email to member.success@raise.com with the email address associated with your account so that we can look into this for you?

By Jill B.,
Question:

Answer:

Hi April! There are absolutely no fees associated with using Raise! All you need is a Raise account and you'll be good to go! Let us know if you have any further questions.

By Juan H.
Question:

I was scammed by the tax scammer purchased a $500.00 google play card, but cashier stopped me from giving the code to the guy is this something i can

Answer:

Can you please send us an email to member.success@raise.com at your earliest convenience? We are sorry for any troubles this has caused and we'd like to get this addressed as quickly as possible.

By Juan H.

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