• Raffaello Network

Raffaello Network

Overview

Raffaello Network has a rating of 2.81 stars from 203 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Raffaello Network most frequently mention customer service, credit card, and order number problems. Raffaello Network ranks 17th among Designer Clothes sites.

  • Service
    21
  • Returns
    12

This company does not typically respond to reviews

Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
3
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I try to call the US customer service but always got the voice massage recording, it was so frustrated.
How would you rate Raffaello Network?
Top Positive Review

“Great experience”

Alison D.
4/27/23

Shipping was great but customer service was awful.Everything worked well and the product corrisponded to the description and the picture. Thank you

Top Critical Review

“Refund return”

Mai N.
7/19/23

I have returned a pair of shoes and the parcel has been received at their side on 16th of June. Since that day I have been trying to contact the Customer Service from Raffaello Network almost on a daily basis. I have tried WhatsApp, e-mail, phone… but until today I still haven't received any reply, nor have I seen my money back. I'm really getting desperate here, not knowing what to do anymore to receive a response.

Reviews (203)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (46)
Thumbnail of user nikitak62
1 review
0 helpful votes
November 25th, 2023

I ordered things from them, and my order was shipped missing a several items. I was notified my order was shipped incomplete or asked if I wanted to cancel the entire order. When I complained I was offered a free delivery on my next order, which I accepted. I was told the delivery fee would be taken out from the order once was placed.
Obviously, they refused to return me the delivery fee. The customer support is nonresponsive. I tried to call, WhatsApp, email.

Tip for consumers:
They just ignore you when there is a problem or mistake on their side and they refuse to provide what was promised by them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user main74
1 review
0 helpful votes
July 19th, 2023

I have returned a pair of shoes and the parcel has been received at their side on 16th of June. Since that day I have been trying to contact the Customer Service from Raffaello Network almost on a daily basis. I have tried WhatsApp, e-mail, phone… but until today I still haven't received any reply, nor have I seen my money back. I'm really getting desperate here, not knowing what to do anymore to receive a response.

Products used:
Shoes

Service
Shipping
Returns
Thumbnail of user daniloc33
1 review
4 helpful votes
April 19th, 2022

I bought the product on a Thursday and received an email that the order was approved and everything and 5 days later (after trying and begging for them to answer my messages) I got another email asking me about a code to confirm the order and that without this code that I've never even heard about they wouldn't ship my order. Please guys, do not buy on this site. They have no respect for the client whatsoever.

Tip for consumers:
DO NOT TRUST THIS WEBSITE. THEY HAVE NO RESPECT FOR THEIR CUSTOMERS, THEY DONT SHIP IT IN TIME AND THEY DONT EVEN HAVE THE DECENCY OF ANSWERING MESSAGES.

Products used:
None because it didn't arrive on time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alext179
1 review
15 helpful votes
September 20th, 2018

I received my order for 2 day, which I didn't actually expect to happen given all the negative reviews. Unfortunately (or fortunately), I read the reviews after I have put my order through and expected that the website is scam and I will not get the delivery at all but I got it and I like the product a lot. I don't know whether I just have been lucky

Thumbnail of user ishans13
1 review
24 helpful votes
March 30th, 2020

These guys are fraud they charged me 158 euros for an Armani belt and when the order was cancelled they are making up excuses and not paying the money back! I am taking this to consumer forum meanwhile guys please beware of this fake site. Plus they consistently add positive comments on trust pilot so that the comments that tells you its a scam wont show up. Attaching a copy of the fake receipt they sent me.

Thumbnail of user iliasftoulis
1 review
0 helpful votes
July 31st, 2023

I have ordered from raffaello network and my experience was tragic to say the least. I made two orders from the above site and the products did not work for me and I wanted to send them back. I did the return process through the site but they didn't enable me to print the return form. I sent countless emais but no one actually dealt with my issue. I sent the products back at my own expense to Italy and they did not accept my return at the reception because the return form did not include a personal name of an employee who would receive it. If possible. My orders had a total value of €540. People are non-existent. They don't really respond to emails. Right now the package is in Milan, Italy at DHL and is pending. My first order was placed on 7/15/2023. I really have no words for this company. My experience was tragic.

Products used:
TSHIRT

Thumbnail of user happyl3
1 review
2 helpful votes
September 30th, 2015

My experience with Raffaello-network has been good.

Yes they sometimes sell last season product full price but most of these are from capsule collections that didn't hit the sales anyway.
I was just happy to find to find a pair of shoes that were sold out everywhere else.

When I had a query about my payment they came back to me the next day.

Their delivery is spot on as well. I placed my order in the weekend and they delivered on Tuesday.

I can't complaint.

Thumbnail of user kimd1002
1 review
1 helpful vote
October 15th, 2022

Just ordered 6 items, 5 showed up as one was out of stock. CC reflected this, no issues. Sent 2 emails in 2 days and both responded to in less than 12 hours.

Products used:
Tracksuit, 3 T shirts and a sweater - all kids

Service
Value
Shipping
Quality
Thumbnail of user cagrid
1 review
1 helpful vote
April 4th, 2023

I wanted to return the product I bought while it was still at the customs.
They said ok, then there was no response, both my money is gone and the shoes I bought. They did not respond to emails either.
Unfortunately I feel scammed.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user beatrizv37
1 review
0 helpful votes
March 7th, 2022

Hice una compra el 28 de febrero hoy estamos a 7 de marzo con plazo de entrega de dos dias. Estuve llamando cada día y me decían que iba a salir, no me mandaban correo de seguimiento. Hasta que al final llego el plazo de entrega y me dijeron que no habían enviado el producto porque estaba defectuoso y todavía no me han devuelto el dinero. Me han bloqueado las llamadas. He leído en muchos foros que lo suelen hacer y que no siempre te devuelven el dinero.

Service
Value
Shipping
Returns
Quality
Thumbnail of user newelmonicag
1 review
0 helpful votes
July 4th, 2021
Verified purchase

Ordered thrice already, my first order came good and fast. Item is legit. Still waiting for the other 2, but i don't have any problem with them.

Products used:
shirts, dress,belt

Service
Value
Shipping
Quality
Thumbnail of user markc1803
1 review
18 helpful votes
June 23rd, 2020

I bought some Jeans 'and was too long tried to call them very hard as not speak good English no problem try to send back but they don't send returned labels like most companies on line well I sent about seven emails and they was saying there is only one who speaks English and she will not take calls until 6pm and only if she is not with someone well the emails got stronger and stronger I was told bye email do it your self get one printed then ring DHL she said she as been there 14 years and she is safe and she would not ring me I told her that I was very disappointed and I don't no why they don't send returned labels as standard so please be aware that u can order on your phone etc but u can't return the same way u most have a laptop and a printer as well to complete your returned items

Thumbnail of user arashs6
1 review
3 helpful votes
January 7th, 2020

Finding someone to answer my questions regarding the shipments or following the orders is a pain and there is no supervisor to control the process and I haven't seen any improvement in the last two years. The worst business model you can imagine. Most of the time I order something and after a week find out it is not available anymore. The website looks like 1995 designs and customer service couldn't be worse. The owners should be stupid to run a business like this.

Thumbnail of user erent8
1 review
19 helpful votes
January 30th, 2018

I shopped here twice and shipping time was really long. My first shop was 3 Emporio Armani t-shirt and it took approximately 4 weeks for me to have the products. After that again i bought 1 Emporio Armani and couldn't get it. The reason was rather shipping or customs duty. It was a cheap one so i didn't really care but now i have some expensive stuff to buy from Raffaello Network but im scared to shop because of my second shopping experience about this website.

Thumbnail of user victoriam502
1 review
5 helpful votes
September 4th, 2020

Made a purchase on their site for a jimmy choo hand bag around $800 to Canada, they charged me 2 times($1600). I asked their customer service they don't have response at all. Finally asked help from credit card company and cancelled the transaction. Horrible experience!

Thumbnail of user crystaly6
1 review
28 helpful votes
November 27th, 2016

I ordered one Gucci bag on Nov 23, the status is always "Items are arriving from one of our warehouses or partner boutiques". I keep sending emails to their mailbox but got no reply at all. After I reviewing all the bad comments on this webist, I felt a little bit worried if I was cheated. Could you pls helping check my order, is it ready or run out of stock? Give me some feedback rather than your standard statement. My order number is *******!

Thumbnail of user maximeg4
Maxime G. – Raffaello Network Rep

Hello Ying, we chatted on What's app. The chinese representative was contacted and will handle your case ASAP.

Thumbnail of user madalinar4
1 review
2 helpful votes
July 21st, 2022

Lies it s a fu*king fake i buy Versace chain reaction from you and you send me a fake don t buy here!

Thumbnail of user joshuad68
1 review
1 helpful vote
July 6th, 2017

I ordered a givenchy t shirt and a jacket on Sunday. Got both items today so delivery was very quick and I am pleased. However the givenchy t shirt I ordered was not the correct one. There were two styles one was oversized and one was regular fit. I ordered the regular fit but was sent the oversized one therefore I am in the process of returning this particular t shirt for the one I originally ordered. However I am happy with the jacket.

Thumbnail of user maximeg4
Maxime G. – Raffaello Network Rep

Hello Joshua, we are very sorry about that. Sometimes it is hard to understand the fit from the pictures. Anyway, if the product really is wrong, we will do our best to send you the correct one.

Thumbnail of user jamesb5130
1 review
3 helpful votes
August 7th, 2021

My sister bought a bag from Raffaello. On opening package, she found one part of the bag was torn off. Further, the bag was not made of the material stated in Raffaello website. She had to give it to her friend several days later as a wedding gift, so could not return to Raffaello for replacement due to lack of time. She paid a craftsman to repair it. Lastly, she found the bag was sold in another Italian online shop at a price 25% lower. My sister emailed Raffaello about all her sufferings. She did not mean to get compensation but wanted the firm to improve its quality control and provide better customer experience. But strangely until now, no response was made by Raffaello. Hope all of us can learn from my sister's experience. Don't believe too much in online shops' advertisements. Ask your respectful friends and be selective.

Tip for consumers:
Compare the product you want on several online shops before you make the decision. Ask your respectful friends. Refer to the reviews that give poor ratings and think why. Only when you are sure you will not get the same poor experience, should you buy from the shop you choose.

Products used:
Handbag

Service
Value
Shipping
Quality
Thumbnail of user decharlied
1 review
2 helpful votes
September 18th, 2017

I got my order ( prada shoes)last saturday. Those are pretty and not fake, I love them. But actually, the size is too small for me and I did return it. I ordered another one (bigger size).
I don't know what is the problem I can't sign in this website Raffaello-network.com anymore. I can do with my phone and on notebook.

Thumbnail of user maximeg4
Maxime G. – Raffaello Network Rep

Hello Decharlie! Could you please contact our Customer Service so that we can understand what is the issue exactly? https://www.raffaello-network.com/english/contact-us.php

Thumbnail of user alisond263
1 review
1 helpful vote
April 27th, 2023

Shipping was great but customer service was awful.Everything worked well and the product corrisponded to the description and the picture. Thank you

Service
Value
Shipping
Returns
Quality
Thumbnail of user rogeriop3
1 review
1 helpful vote
December 7th, 2020

If you have any kind of problem that demands their engagement good luck. They do not reply in any of their channels and automatically closes the submitted tickets without even reading them. It is one of the worse customer services I've ever seen.

Thumbnail of user wilmab11
1 review
14 helpful votes
April 30th, 2018

I ordered a pair of Isabel Marant shoes and have been trying to cancel the order and suddenly got NO response from customer service. I wouldn't recommend using their website to buy anything - It feels like a scam. Going to call my credit card company to report them and try to get my money back.

Thumbnail of user olatundes1
1 review
0 helpful votes
January 20th, 2021
Verified purchase

I bought a dolce & Gabbana shirt from Raffaello network and i got it a day after. I was surprised when i got a call from fdx that my package has arrived. Couldn't believe it due to all the bad review i read about them.the shirt i bought was authentic and perfect.

Tip for consumers:
I ave a good experience with raffaello.

Products used:
Shirt

Service
Value
Shipping
Quality
Thumbnail of user johnp1354
1 review
8 helpful votes
February 20th, 2019

I am satisfied. On Monday I ordered Hogan Sneakers. On Friday I send an Email with my order number and asked about my delivery. Directly I received an Email back that said that they will checked it. Later on the day I received an Email to say that my order will be send by FedEx, followed by the tracking number. On Monday FedEx delivered my Sneakers.
Next time, I will order again by Raffaello Network.

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From the business

Offers Italian fashion, such as womens clothing, mens clothing, swimwear, womens shoes, mens shoes from designers like Gucci, Prada, Armani, Dolce & Gabbana, Fendi, Armani, Tod's, Versace and many more

Company Representative

Thumbnail of user maximeg4
Maxime G.
Typically does not respond to reviews

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2.8
203 reviews
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