Raffaello Network reviews
I have been trying to get a a hold of somebody who can assist me with an item that i have been trying to return. The toll free USA number on your website keep redirecting me to voice mail. I attempting communicating through live chat, as well as email and I have been unsuccessful. I just want to be able to return a pair of shoes so I can get my money back and move on. I shouldn't have to go through such troubles this is a type of service and since its international there is no reason for anyone to have these complications. I am trying to return the item out of NYC, and need proper instructions on how to go about it. I don't have an account I was a guest on the site, I just need information on how to go about returning an item. Please and thank you for your time.
Name: Bippy Siegal
Email affiliated with the order is email@example.com
Order # 975915
I am his executive assistant so please if you can email me directly at firstname.lastname@example.org I would greatly appreciate it.
Thank you for your time.
I ordered a Victoria Beckham jumper on Raffaello's website, which had sold out everywhere else. The company reviews were mixed so I must admit I was slightly worried. I need not have been concerned, I received a delivery date and tracking number within a few days and bingo it arrived safe and sound within 7 days having travelled from Turin. It was not as beautifully presented as net a porter but at £20 cheaper I can live with it.
My experience is based on 4 orders delivered within 2 months, 1 order is still in process. So it is very good. Free DHL EXPRESS delivery if a purchase is over 190$, easy tracking, customer service response within 24 hours, money are returned with no problems. I really appreciate that, currently I am in China and I don't know any so customer friendly network. Yes, sometimes items are out of stock and instead of 2 business days I waited 7, but with a delivery and return service- I can deal with that. I shop a lot and all networks have the same issues. All, but not all of them are so responsive and easy with orders and returns. Thank you!
don't buy anything from this website. two business days is just bull $#*!. i was waiting more than that time and asked them if you don't have stock, then i will cancel my order. then they just cancel my order without my confirmation. The worst online shopping site ever. Don't buy anything. You might have to wait at least one month or a year.
Shopping with these guys has been nothing short of amazing. They offer a pay when you receive option and arrange for a pick up in case of return/exchange. All products original. My new go-to!
I ordered a Mayberry bag at a fantastic sale price. It arrived today and is perfect. I am over the moon and I saved around 260 Euro.
Thank you so much.
After having first experience to order on the site Raffaello Network, I am absolutely happy. The service is perfect, the merchandise is perfect, delivery is perfect !! I recommend!
i really like the service pay by deliver and all their product is good as u see it on their site i want to say thank you all to everyone looking forward to do more business with you guys
I ordered a pair of size 9 Hogan shoes for a Christmas gift. Shipment arrives and it's a completely different style and it's a size 11! Can't get an exchange because the shoes I want is now out of stock. I asked for all my money back including the shipping fee because it's their fault for sending me the wrong item. Call centre agent says only the amount of the shoes will be refunded. I am still waiting for a response to my follow up e-mail. Absolutely rubbish!
Was very sceptical after all the reviews.......however found a stone island jumper (the only present my son really wanted for xmas) that was out of stock everywhere in the UK! It was £20 cheaper and arrived from Italy within 3 days. I tracked it online the whole way. Scanned it on arrival and it is definitley authentic. So happy! My son will be too!
Have placed an order of Prada shoes and although was a bit sceptical at the beginning, received amazing shoes and had great customer service overall.
Will surely shop many things more!
Hello Everyone! So I have read so many negative reviews online in regards to Raffaello Network, I was not sure if I should purchase but I did anyway. From my personal experience I would like to say I LOVE Raffaello Network! You defiantly cannot believe everything you read online. My first boots by Armani have arrived in just 3 days and they are ohhh so gorgeous, unfortunately they are just a bit tight (my regular size is 39) but I am hopeful they would stretch a little as new shoes are always tight and after cyber Monday Raffaello's only has 36 size left; It only my unfortunate incident. Sometimes sizes are not all the same but I am sure that people who buy shoes on regular basis already know that. Anyway, again I love Raffaello Network and I will definitely purchase again, next time tho with half size bigger just to make sure! :)
Thank you Raffaello Network! <3
I have seen a shoe worn by a celebrity and I have found one last pair with a bonus discount on Raffaello Network. It was too good to be true regarding the price and it was just my size!
I havent heard of Raffaello Network before, so I was skeptical at first, altough I am a an avid internet shopper, I buy a lot from local websites in Turkey also some items from ebay and US websites. I am careful about fraud websites as much as I can.
Nevertheless I have submitted my order, fingers crossed about any problems such as inventory mishaps and started waiting. Couple of days later I have recieved an email noting my items were shipped! Well, after that it was in istanbul next day and I had no worries then on. I have got my shoes and I am very happy with them. As they say, Raffaello is a network so it takes a little patience..I highly recommend purchasing from Raffaello network.
I have had nothing but a great experience shopping with Rafaello. Beautiful luxury items which always arrive speedily and well package...not to mention at great prices!
Even when I received a pair of shoes that weren't quite the right size, Dawn in Customer Services was amazing and sorted an exchange for a different size with no problems.
I ordered one Gucci bag on Nov 23, the status is always "Items are arriving from one of our warehouses or partner boutiques". I keep sending emails to their mailbox but got no reply at all. After I reviewing all the bad comments on this webist, I felt a little bit worried if I was cheated. Could you pls helping check my order, is it ready or run out of stock? Give me some feedback rather than your standard statement. My order number is 905593!!!
Ordered a gucci scarf, then i was told a week later that it was out of stock. another week later the item was in stock however they couldnt honour the price. RUBISSH COMPANY WOULD AVOID 100 PERCENT
I bought a Dolce and Gabbana bag. It took them one week to inform me that the bag is not available any more because they are intermediaries and their provider doesn't have it any more.
Wasted my time and emotions.
So you guys advertise merchandise that might not be available? If you guys dnt have it in stock then why allow me to buy it? Thats manipulative and wrong smfh so If you don't have it in stock I have to wait for you to send it from a boutique because you're a third party? That's unfair why not just inform us of this before hand smfh what if I'm buying a pair of shoes for a wedding that's in two weeks and you guys are playing games with my money smfh that wrong
This site is a scam. They don't have the products and make you pay then say they return your money. Horrible customer service and business practice
Quiero saber que pasa con mis zapatos Anthony morato que ya mi mujerarquía los pago y ahora le dicen que tiene que mandar un numero de aprobación del banco y ya el dinero fue cobrado y descontado de la cuenta por tanto necesito saber que pasa con mi pedido y además no puedo entrar a la cuenta
I placed an order on sept 13th order number 877781 and my order still hasn't shipped I tried calling for the last two days because I ordered the wrong item I finally reached someone and the original order hasn't shipped so now I'm skeptical about placing another order and I need the items by the 25th
If you are a criminal using stolen card details, this is the best site to visit!
They don't use 3D secure to validate transactions, so no need to find the customer's password, which would be very difficult to do.
Inconveniences like address validation are also swept away - no need to check the customer's card address, and in fact they will ship goods anywhere!
This easy, convenient service is great for customers and thieves alike, so everyone is happy.
Everyone except me that is, because I never signed up for this "service" and as soon as someone got hold of my card details (very hard to avoid through a whole lifetime), the thieves headed directly to Raffaello for a spending spree.
Maybe this is just a rant from a fraud victim, but if you're a real customer of Raffaello, ask yourself this - do you trust their security?
57 Questions & Answers
Kenzo Mens Shoes
UK 8 EU 42 US 9
Antony Morato Mens Clothing
Spring - Summer 2017
L (EU 50)