Detailed Rating Summary
My son thought he would do me a favor and sign me up for Quibids. Of course it did it without asking first. When I received confirmation on my membership I asked him what he had done. He told me that he signed me up because he thought it was something I would enjoy. I sent an email to Quibids, and without any question they refunded my money and canceled my account. I was expecting a long drawn out ordeal, but I was wrong. Again thank you Quibids for understanding.
Bidding isn't something i do on a regular basis. When I was looking for a new Apple product, I came across QuiBids website. I didn't know whether to trust it or not. I decided to tray it out. I registered and started to participate in the action. To my surprise, I saw an email saying that I paid for a start up package. I was furious. I thought it was a scam. I emailed the customer service and they replied right away. They reimbursed the left over of the credit that I did not use in the auction. They also explained the terms of the auction that were written by the way in black and white.
I did not completely understand the process when I signed up, but when I contacted QuiBids and asked to cancel my account, I was immediately answered with a positive reply and subsequent action with no argument. That is what I consider great customer support.
I accidentally signed up for their service, (costing 75 dollars). I sent them a request for a refund, and not only was it quick, it was incredibly kind.
often a company will try to "sway" you to stay, or to try to keep your money. neither was the case here, and I was incredibly impressed.
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