If I had any problems, their Customer Service was quick to solve it! (in 281 reviews)
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I won a helicopter,(drone) and gave it to my grandson for his birthday. When he opened the box it was missing the controller. I contacted the chat line and have received the information to return it and I will either be credited for it or it will be replaced. I am happy.
This product had a bent pole about 20 inches from the bottom. The package when delivered was not damaged. This product was probably damaged at the factory and did not pass inspection. I was not happy and chatted at first on line and did not get a positive result. I called QuiBids and would send a mailing label to return, but I never got one after two tries.The Hall Tree is boxed and ready to send back but after my last call you said that's ok and do not have to send back. I will put this one in the garbage. I have a new one and its fine and thank you for your help.
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