• Psychz Networks

Psychz Networks

Overview

Psychz Networks has a rating of 3.29 stars from 14 reviews, indicating that most customers are generally satisfied with their purchases. Psychz Networks ranks 71st among Web Hosting sites.

  • Service
    8
  • Value
    7
  • Shipping
    4
  • Returns
    4
  • Quality
    7

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

  • They have great hardware and great customer support who answer support tickets fast and efficiently.

Critical highlights

No critical highlights yet

How would you rate Psychz Networks?
Top Positive Review

“Psychz Network”

VJ A.
5/14/21

I have been a Customer with Psychz for a very long time, I have learned how their DDoS mitigation Works. Their Mitigation is a self managed solution so you have to setup the Mitigation yourself Basically their DDoS Protection really works when its setup on your Dedicated Server, Their Customer Support is a little slow but they get the job done over the phone or in a ticket, I would highly Recommend it to any person who may need a DDoS Solution or a Storage Dedicated Server They are a little expensive but storage is dirt cheap with them

Top Critical Review

“Unprofessional and abusive responses from Jimmy Lu”

Anonymous C.
6/23/22

Had nothing but issues with this company's unbelievably rude and obnoxious customer service. I've been with them over 2 years, have servers in multiple locations and have given them a lot of business. Jimmy Lu is the most unprofessional rep I have ever come across in this industry and there's no close second. He responds with the most useless and careless, most obvious careless attitude offering zero solution for the problems his company actually caused (very often too). I would stay far away from them. Their positive reviews are rumored to be "bought" and their customer service is abysmal. Recent experience, server goes down with major packet loss. Waited over 24 hours and the only response is a lie that there is no suitable replacement. No response to the ticket for nearly 24 hours after I asked them to UPGRADE to a dual CPU that showed 'in stock' online and the response I got from Jimmy was merely trying to get me to cancel all my remaining servers. This guy is a piece of work and obviously has some "issues". Disgraceful and ungrateful and unprofessional. Shame on you Jimmy Lu from disgraceful Psychz Network.

Reviews (14)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer support (6)
Thumbnail of user vja2
1 review
2 helpful votes
May 14th, 2021

I have been a Customer with Psychz for a very long time, I have learned how their DDoS mitigation Works.
Their Mitigation is a self managed solution so you have to setup the Mitigation yourself
Basically their DDoS Protection really works when its setup on your Dedicated Server, Their Customer Support is a little slow but they get the job done over the phone or in a ticket, I would highly Recommend it to any person who may need a DDoS Solution or a Storage Dedicated Server
They are a little expensive but storage is dirt cheap with them

Tip for consumers:
Make sure that you know how to setup their DDoS Mitigation don't expect their DDoS Mitigation to be automatically setup like most providers
make sure to take backups unless you have their backup plan

Products used:
Dedicated Server

Service
Value
Thumbnail of user amits234
1 review
1 helpful vote
July 16th, 2021

I am buy A dedicated Server (Psychz.net) 1Gbps UnMetered And Chek Speed Download And Upload Speed Only 150mbps, i wasted money in vain, don't do it even by mistake from here or else you will repent

Products used:
Server

Service
Value
Shipping
Returns
Quality
Thumbnail of user anonymousc1097
1 review
1 helpful vote
June 23rd, 2022

Had nothing but issues with this company's unbelievably rude and obnoxious customer service. I've been with them over 2 years, have servers in multiple locations and have given them a lot of business. Jimmy Lu is the most unprofessional rep I have ever come across in this industry and there's no close second. He responds with the most useless and careless, most obvious careless attitude offering zero solution for the problems his company actually caused (very often too). I would stay far away from them. Their positive reviews are rumored to be "bought" and their customer service is abysmal.

Recent experience, server goes down with major packet loss. Waited over 24 hours and the only response is a lie that there is no suitable replacement. No response to the ticket for nearly 24 hours after I asked them to UPGRADE to a dual CPU that showed 'in stock' online and the response I got from Jimmy was merely trying to get me to cancel all my remaining servers. This guy is a piece of work and obviously has some "issues". Disgraceful and ungrateful and unprofessional. Shame on you Jimmy Lu from disgraceful Psychz Network.

Service
Value
Shipping
Returns
Quality
Thumbnail of user justinz8
1 review
10 helpful votes
October 26th, 2017

Great company, hosting colocation with them. Secure & easy to access. Fast network to Asia. Price fair compare with others in same location.
Staff offer many helps and thoughtful for us. they help us save a lot of money!

Since they offer un-managed service by default. Needs to pay a bit extra to get fully managed service. If tight on money, needs to monitor own services & reply to their emails. If money isn't issues, must get their fully managed service. Worry free!

Tip for consumers:
Un-managed service by default, Technical skills are required !
They monitor status and report and offer options to you.
Needs to pick or provide solutions to them on how to resolve issues.

Service
Value
Quality
Thumbnail of user phillg12
1 review
0 helpful votes
September 5th, 2023

Attempted multiple times to purchase a bare metal server from them. Even contacted sales. Agreed to the contract but shortly after they simply canceled because apparently they "couldn't verify my identity". They never asked for any verification documents but simply canceled the service. Had to chargeback through my credit card since they did in fact charge me for service they never provided.

Tip for consumers:
Refused to elaborate or help resolve the situation.

Products used:
None.

Service
Value
Shipping
Returns
Quality
Thumbnail of user abbye25
1 review
2 helpful votes
May 7th, 2021
Verified purchase

I have been a colocation customer with Psychz at their Ashburn, VA location since October of 2020.

In February of 2021 I switched to a full cabinet and my experience has been horrible. I have experienced the following:

- random outages
- poorly mitigated DDoS attacks
- a technician once "bumped" my out of band link causing it to go down. It took them two hours to discover and solve this issue
- consistent ping spikes that took them over a month to acknowledge, and were never fully resolved

Their customer support is incompetent. It took over 100 emails back and forth before the ping problem was finally acknowledged, which they blamed on a variety of issues, but settled on it being a configuration issue. They claimed they "fixed" the issue but the ping problems still occurred. Prior to this, they would do nothing but ask for traceroutes. The traceroutes provided to them clearly showed an issue with Psychz, but they would either a) blame it on my hardware or b) continue to ask for more traceroutes.

After dealing with the poor network for over two months we finally moved to a different provider in Ashburn and have had zero issues.

I would not recommend Psychz for colocation due to their poor network and terrible support.

Products used:
Colocation

Service
Quality
Thumbnail of user hans397
1 review
14 helpful votes
August 5th, 2017

When it comes to hosting, network quality matters and Psychz is always able to delivery quality service. Their network engineer is able to work with us and make sure our routes are optimized across their US and Europe data centers. When we have issues, the support guys respond to us within 5-10 minutes and help us resolve the issue. If you want faster support, I recommend using their ticket system instead of phone. We did have one billing issues where their system failed to auto renew properly but a ticket to billing department took care of that. Hopefully they will continue to offer great service.

Tip for consumers:
Submit a ticket if you want faster response.

Service
Value
Quality
Thumbnail of user briany9
1 review
12 helpful votes
June 3rd, 2017

Have services across LAX, DAL and AMS for our website we needed the DR - Disaster Recovery services along with protection against DDOS. We have used other providers and they are not capable of mitigating the attacks that Psychz are capable of mitigating. The providers all sell high capacity thresholds but no one can caters the needs of our business when under attack

Thumbnail of user floran2
1 review
12 helpful votes
September 5th, 2015

Psychz Networks was recommended to me by a friend, and I really want to have the company for my dedicated hosting. And from the first day of our business together, I have already been impressed with their work. Their system is very superb, and their staffs are very accommodating. I am very satisfied with their service. This is indeed the right company for me.

Thumbnail of user nelliel8
1 review
3 helpful votes
September 5th, 2015

I have been working with Psychz Networks for almost 5 years, and I cannot find a better company if it will be about my hosting services. They have proven their name and expertise with dedicated hosting and I am very proud to recommend them with the other businesses.

Thumbnail of user daves1585
3 reviews
1 helpful vote
April 15th, 2022

Countless /24s have been blocked from this network to the point where it was more efficient to block their supernets.
Here's a piece of the list... you be the judge if you want your sites on a network that everyone is blocking

104.149.204.0 0. 0. 0. 255 any (7252 matches)
104.149.144.0 0. 0. 0. 255 any (******* matches)
104.149.142.0 0. 0. 0. 255 any (******* matches)
104.149.145.0 0. 0. 0. 255 any (******* matches)
104.149.198.0 0. 0. 0. 255 any (3119 matches)
104.149.206.0 0. 0. 0. 255 any (1431 matches)
104.149.159.0 0. 0. 0. 255 any (227 matches)
104.149.178.0 0. 0. 0. 255 any (4979 matches)
104. 149. 8. 0 0. 0. 0. 255 any (2635 matches)
104.149.170.0 0. 0. 0. 255 any (1073 matches)
104.149.196.0 0. 0. 0. 255 any (957 matches)
104.149.169.0 0. 0. 0. 255 any (1465 matches)
104.149.225.0 0. 0. 0. 255 any (707 matches)
104.149.173.0 0. 0. 0. 255 any (511 matches)

Service
Value
Shipping
Returns
Quality
Thumbnail of user ronk63
Ron G. – Psychz Networks Rep

We had some bad actors get through our order automation, but we have implemented changes to prevent network abuse and catch abusers during signup. Currently, we have no IP ranges listed on Spamhaus - https://www.spamhaus.org/sbl/listings/psychz.net

Thumbnail of user dorist4
1 review
5 helpful votes
September 5th, 2015

I have worked with different hosting companies before, but only Psychz Networks satisfied me with this service. They have reliable system and very hardworking staffs. I am really impressed with their work, and I am a happy client since the first day I have worked with them.

Thumbnail of user georgen44
1 review
4 helpful votes
February 21st, 2017

When adding an additional ssd to my server they accidentally replaced the first one, destroying all of my clients data. This isn't the first time something like this has happened with them.

Also they apparently buy good reviews, check out the 3 5 star reviews all on the same day.

Thumbnail of user jamec7
1 review
4 helpful votes
September 10th, 2016

Overcharged my card 2,300 dollars. They also obviously lied in the previous three reviews, they were all posted on the exact same date. Obvious spoof reviews.

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From the business

Offering DDoS protected data centers in USA, Europe, Africa, Asia. Covering Los Angeles, Dallas, Ashburn, London, Amsterdam, Johannesburg, Mumbai, Taiwan and Tokyo

Company Representative

Thumbnail of user ronk63
Ron G.
Typically does not respond to reviews

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3.3
14 reviews
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