Pro:Direct Soccer reviews
Newton Abbot, Devon TQ12 4PQ, United Kingdom
I returned my grandsons boots as they were too small, the company refused to exchange them for a bigger size. Their reason being, they found small quantities of dirt on the sole, which happened when he tried them on outside for 2 mins. at most. Judging by the other reviews they seem to find any excuse not to refund a purchase. I have given them only one star as the boots did arrive promptly.
I've ordered two Adidas training shirts and after a month that the product never arrived I've sent a message to customers service. They returned and declared that the items where sent to the wrong country and declared lost asking if I want a refund or the products shipped again. I asked for the items as nd this was the last time I've heard from them. Sent additional 3 messages and another month passed with no reply what so ever.
I have tried to return my unworn, new cleats twice now. They are refusing refund due to a damaged box. The box was damaged when I received it and I simply taped it shut when I sent them back. I have now had to spend nearly $40 sending these back to them twice because they sent them back to me after I returned them.
I have now had to dispute the charge with my bank.
Amazing fast delivery from UK to AUS victoria, just took a week to arrived and weeks of doubt before that due to the bad reviews on here. Luckily for me all turned out good, the right size and genuine product. I was worried when the tracker online said 'delivered' when i didnt meet the delivery guy yet. Just this morning found out it was just hidden placed behind, near my door which i dont remember clicking that option online, but all is good and will definitely order from here again ! :)
We have used Pro direct soccer a few times and found no problems. However we recently ordered an expensive pair of boots for my son which were a little too small , rather than sending them back immediately, we made the mistake of ordering another pair a size larger which we then kept and returned the smaller boots. Pro-direct said they has been worn and would not give a refund. My son tried them on in the house for a few minutes and that was it, so we feel they took advantage of the fact they we had parted with two lots of money, had we sent back the smaller pair first and they didn't refund we would not have ordered more from them. Our advice is avoid Pro direct soccer and order direct form the manufacturers website.
Awesome! Fast shipping and shoes are perfect. Couldn't believe the price compared to other websites. I got a 10$ off coupon but I did have to pay shipping (which overnight was 11$) so it evend itself out. Would post a picture but doesn't give me an option to.
Placed order Monday night (in US), received items Thursday from the UK! Crazy fast shipping. There was an issue with quantity of some items ordered and I had several back and forth emails with customer service. They responded promptly (sometimes within an hour of my email) and addressed the issue well. Awesome experience!
I placed an order with online delivery, and here I am almost a week later and I still have nothing. Not only that, but they won't respond to any of my messages. I only wish I had looked at reviews for this before I had placed an order. I guess I should consider myself fortunate I didn't lose as much money to them as many on here.
they shipped the cleats in the manufacturer shoe box in a plastic bag shipping envelope. When they arrived the box was all busted up, of course. You can not ship a plain shoe box. Then I shipped back for exchanged, said NO because box was torn. These people are the ablsolute worst. I believe them to be intentional theives as they ship, so the items can intentionally be "damaged" and then refuse exchange or refund. Still have not even received original cleats back, don't know if I ever will.
Before I purchased a pair of mens football boots I was not sure of size. I called prodirect before my order to check if size is wrong I can return. After recieving my order the size was half size too small when I tried them on. I returned to prodirect (all in original packaging within the time limit) for half size up and they refused to exchange! Their reason was that I had worn them. How else am I able to check if they fit?!! They refused exchange or refund, that's £140 down the drain. You are better off buying direct from manufactures website e.g Nike or Adidas. I wish I had read the reviews before ordering from these cowboys
Posted order for 217,55GBP, money's was withdrawn from my ViSA card, received SMS from my bank, after3 hrs received email from customer service, that my account on pro direct is blocked, and order also, that they have some security concerns wit my payment and need to apply some security checks. Asked me to send them PayPal transaction screenshot, my ViSA card photo( with covered digits), utility bills with my address. And money returned to my card at the same time. Send them my passport copy, but again asked for utility bills. This is the first time I met such ridiculous requirements from the seller , and I'm buying from online stores all over the world daily! Avoid them!
I purchased some soccer cleats for my games. When I saw the cleats they were cheap I decided to buy them. After paying for the cleats I selected two day shipping on FedEx. Two days pasted and I waited for the cleats they didn't come. I checked the tracking for my order and it said arrives in in 3 more days. I got so mad after it says arrives in two days. "Fast Delivery" in Pro direct Soccer that isn't Fast Delivery it's slow delivery I bought those shoes two days before my soccer game started I had to wear my old shoes for it. Pro Direct doesn't have "Fast Delivery" it has slow delivery. I wouldn't recommend this website to anybody for buying things when they lie on the shipping.
Bought a top for my girlfriend for Xmas £15 + £3.95pp. Ordered sml size 8-10 but it was more like a 10-12. Returned the top paid £2.37pp.
They returned my £15 but did not refund my £2.37 because they said the top was not faulty. Really!! it was not the size it should have been as described on their website. So have lost £ 3.95 + £2.37 for the wrong size item & they say it wasn't faulty. DO NOT use this website as the don't know the meaning of customer service & by reading other posts other people feel the same way.
Tip for consumers: Don't Use It
Ordered Adidas 17+ tango turf boots. Arrived quickly but the boots are very different in size. One fits my son, the other doesn't. Sent hem back to be told they are fine. I begged them to take another look and was told that there is no size issue and they will not change as boots are now worn. My son tried them on for a matter of minutes. Didn't kick anything. Didn't go outside. The boots are exactly as you supplied them to me. This was my sons Christmas present. I'm not wealthy. But I will replace these myself so he has something to wear. Never again from this company. Pro direct, I'm sure you have received the photos I sent you on Friday. They show the two boots side by side with identical objects sat where the boot grips an ankle. One is snug, the other has a massive gap and doesn't grip the object at all. That's going to Adidas, Trading standards, and anyone else that can help in applying pressure to you. This is a bad company. For goodness sake don't buy from these people.
Having bought a pair of £150 premium football boots i certainly did not expect them to start falling apart after a few uses! Having been rejected any type of refund or replacement despite sending proof photos to them i was not impressed. To make matters even worse i was told something quite remarkable by the nice customer service representative, the boots were sold 'Just for show purposes' despite not stating this anywhere on the product page and instead listing how 'comfortable the boots are on the feet' and how they are 'great for striking the ball'. So that would mean BLATANT FALSE ADVERTISEMENT on their part then!!
Safe to say i am not very happy and feel people need to be made aware of this before purchasing products from this (dare i say) fraudulent company, i certainly won't be purchasing my yearly football boots from these anymore.
tried to buy a pair of boots from here. they rejected the first try and on the second failed to say anything at all. when contacted they gave little help. went to the manufacturers site and much better.
Tip for consumers: just go to the manufacturers
After placing an order for a pair of Nike MercurialX ProximoTF on Thanksgiving Eve, next day they canceled my order for apparently being out of stock. They can't keep track of inventory and often times they'll cancel your orders once they realize they either don't have it/selling it for a much lower price. This wasn't my first bad experience with them as I've had bad ones before as well, but this one was the worst.
POORLY MANAGED. I DON'T SUGGEST YOU BUY ANYTHING FROM THIS WEBSITE!
My son saw Nike Hypervenom black football boots online but out of stock, called person can't find them, emailed them twice & didn't bother to answer when more stock in. Complete waste if time this place
I tried to order over $2000 of product from their web site and the order was never filled. I received a letter a day later about possible fraud in my area, so they asked for all sorts of verifications, copies of my credit card and drivers license and other nonsense. I immediately sent these things and didn't hear from them for another day. Then they sent another letter saying that they didn't receive these things, so I sent them again. Then they sent another letter asking for verifications. They are painfully slow to respond so I cancelled the order and placed it with World Soccer and Soccer.Com.
Pro-direct op prijs en assortiment geselecteerd. De uitgekozen keepershandschoenen laten personaliseren.
Bij ontvangst bleek de afgedrukte naam er beschadigd op te zitten en bleken de handschoenen geen fingersave te hebben, wat wel in de webshop genoemd stond.
Handschoenen netjes ingepakt en retour gezonden met ingevuld retourformulier. De retourzending bleek uit de track&trace historie geweigerd te zijn bij de deur en is daarna terug gekomen. Zeer slechte afhandeling!
This company is a fraud. You should not order from them. Our son ordered a pair of soccer cleats last night, and ProDirect first sent an e-mail confirmation saying the order had been completed and provided an order number. As we all know, orders never receive an order # unless all of the credit card information is correct. Additionally, our bank account instantly showed the transaction as a withdrawal against the account. A few minutes later, we received an e-mail from ProDirect saying "Unfortunately the card used for this order was declined by the issuer...We are unable to process your order." I called our bank last night and again this morning and indeed the bank approved the transaction and said there was nothing wrong with the transaction on their end. We have now shut down that card to prevent further fraud on the card and have opened a dispute with the bank. We also plan to alert the Better Business Bureau and Google about this fraudulent company so that Google can prevent them from advertising and the BBB can conduct their own investigation.
Customer Questions & Answers
They're going to take their sweet time they are the worst to ever buy with
I'm guessing you ordered them on november the 29th and it depends on what kind of shipping you chose at checkout
This happened to me as well. I simply sent them an email indicating the address, the one I listed as shipping, was the same as my billing address. The address fields call for a House Name, which we don't have in the States, and that seems to be the holdup for transactions from the States to the UK site as there is no house name for us. The UK site won't allow you to continue without entering something in that field and when you do, it doesn't match the address with the credit card company. A simple email explaining such to Pro Direct clears it immediately.
The UK site ships to the UK and US. Not sure about the US site as I had the WORST experience with them. The UK site is prompt, professional and reliable.