• PokerStars

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Overview

PokerStars has a rating of 1.1 stars from 60 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PokerStars most frequently mention bad beats, and customer service problems. PokerStars ranks 8th among Poker sites.

  • Service
    25
  • Value
    23
  • Shipping
    14
  • Returns
    17
  • Quality
    21
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
34
6
See all photos
How would you rate PokerStars?
Top Positive Review

“Total fix”

Stephen C.
2/4/16

Played a tournament game for 4 hours, got myself up to 100 x the blinds then sat and waited for very good hands. Got kk got beat by a which is fair enough lost 10 k then 5 hands later got kk again got beat to 87 they hit 87 lost half my stack then 4 hands later got a a went all in got called by q 10 off suit they hit runner runner for flush with hearts. Been playing real life poker now for 15 years and that just doesn't happen in short amount of plays. The site is a disgrace and favours big stacks. Will be taking out the rest of my money and won't be playing again. Thanks jokerstars

Top Critical Review

“Ripped me off”

Joel L.
2/17/24

Pokerstars allowed me too open up an account,I forgot I had one previously or close it so I opened another 1,as soon as I opened it up I went and deposited a 100 and bam right after getting my money they froze my account and said they removed the email from there servers that I wouldn't be able too access my account...they haven't gave me back my money and they won answer my emails what a joke site

Reviews (60)

Rating

Timeframe

Other

Thumbnail of user joell524
1 review
0 helpful votes
February 17th, 2024

Pokerstars allowed me too open up an account,I forgot I had one previously or close it so I opened another 1,as soon as I opened it up I went and deposited a 100 and bam right after getting my money they froze my account and said they removed the email from there servers that I wouldn't be able too access my account...they haven't gave me back my money and they won answer my emails what a joke site

Thumbnail of user mggchimneysweep
1 review
0 helpful votes
March 5th, 2024

Poker star is a place where you only deposit you can never win doesn't matter what tournament you play you might win 50 Cent if you're lucky I highly recommend you put your money and the real poker table at at your local casino. That way you don't play against AI and robots. Enjoy your loss

Thumbnail of user richardt2536
1 review
0 helpful votes
January 17th, 2024

Poker Stars is pathetic. I've never seen a site have to go through as much so called maintenance as them, and always asking to Update the "NEW" version to your pc. Then when you open it...NOTHING changed

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Value
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Thumbnail of user stephenc73
0 reviews
3 helpful votes
February 4th, 2016

Played a tournament game for 4 hours, got myself up to 100 x the blinds then sat and waited for very good hands. Got kk got beat by a which is fair enough lost 10 k then 5 hands later got kk again got beat to 87 they hit 87 lost half my stack then 4 hands later got a a went all in got called by q 10 off suit they hit runner runner for flush with hearts. Been playing real life poker now for 15 years and that just doesn't happen in short amount of plays. The site is a disgrace and favours big stacks. Will be taking out the rest of my money and won't be playing again. Thanks jokerstars

Thumbnail of user mattgolestan
1 review
0 helpful votes
April 1st, 2024

PokerStars is a cesspool of unfairness, where regular players are favored like royalty while newcomers are treated like dirt. The site's rigged algorithms ensure that only the elite few can consistently win, leaving everyone else scratching their heads in frustration. Don't waste your time or money here unless you enjoy being taken for a ride.

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Value
Shipping
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Thumbnail of user stephena1451
1 review
0 helpful votes
April 12th, 2024

Purchased $30 of play money chips. Money came out of my checking account immediately. I was informed through Apple that the request was processed. I have been back and forth with whomever about why I did not receive my chips. Told to wait 4 days. I have purchased play money chips previously and received them right away. Something just is not right on this one.

Thumbnail of user matthewg1792
1 review
0 helpful votes
December 30th, 2023

If you have 5% equity you may as well have 50... the amount of bad beats and coolers is absurd. I was up to 500m chips and since then the game has had a vendetta against me. I turned the nuts earlier just to lose to a back door flush draw on the river. I think the software started taking my tilt in chat in consideration. Dog s*** game. Do NOT waste real money on this s***. Go play Bovada!

Value
Quality
Thumbnail of user jaechang.ny
1 review
0 helpful votes
March 16th, 2024

Played 3 card poker and players got a natural straight. Game got cancelled. A few hands later AA... game got cancelled. Why you ask? Bc the scanner wasn't working at that time. But the times the dealers win it works just fine but when the players win oops not working. Let's be honest players are at a disadvantage when gambling. It's just facts. When we win and there is no fault on the players... pay them. I am going on a mission to write a review on as much platforms as possible. Go elsewhere. Not sure how good or bad the other platforms are but this one will take your money unethical.

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Thumbnail of user govindah
1 review
0 helpful votes
March 21st, 2024

This PokerStars scam people do not play I have Q9 an an he have 8-10 of sute an he call of the time a make stare how he know he will make starre this happen 100 time with me not once this is $#*!

Thumbnail of user frankc1
114 reviews
844 helpful votes
March 14th, 2010

I guess, as the movie title suggests, this is "As Good As It Gets".

Pretty good site if you want to play a little bit of online poker. Tournaments are plentiful and you can get a lot of enjoyment for small buy-ins so that you don't risk a pile of cash. Not sure I really TRUST online poker when all is said and done.

Easy to navigate, screens aren't hard on the eyes (table backgrounds and such).

The FREE version is www.pokerstars.net but I would think that is a total waste of time.

Thumbnail of user erictvapple
1 review
1 helpful vote
March 2nd, 2024

The game may not be fixed but their algorithm is way out of whack.
Play a few games on world series of poker and you'll see what I mean, PokerStars is the furthest thing from real poker.

Thumbnail of user melvinh199
1 review
0 helpful votes
December 9th, 2023

Absolutely dodgy as $#*!, put money in, pay to play. Win then they $#*! you, when you cash out. Do not go on

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Value
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Thumbnail of user christopherl1687
1 review
0 helpful votes
December 7th, 2023

I have recently been playing on PS and wanted to withdraw. Once you go into the withdraw tab, it notes you are not verified and to send banking information over. I sent it over 3 times for it to get denied and came on chat where you advised I would need to verify 1st and sent another time. I sent information to this link to not get a response in over 5 days. Since moving to Ontario only PS has really fallen off and I could see this closing shop soon as their games available is bad, customer service is bad and overall experience is horrible.

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Thumbnail of user jadew19
2 reviews
2 helpful votes
March 8th, 2024
• Updated review

This site is f joke and do not spend one cent on this site. They are a whole bunch of cooks and just being there to screw people and cheat on peoples money

This site needs to be shut down.
February 19th, 2024
• Previous review

This site is so rigged and needs to be shut down. It's there ripping people off and stealing money.its not legit poker site at all. Do not buy any fake chips from this site.

This site should be shut down
February 7th, 2024
• Previous review

PokerStars lite is a joke site. A scam and completely rigged. Don't spend your money to buy the fake chips.

A scam site
October 21st, 2023
• Previous review

PokerStars is a scam. This site needs to be shut down. It has so many bad reviews and don't give this site a single penny. It's not a legit site.

A such rigged system.
April 27th, 2023
• Previous review

The system is so rigged. The site charges real money for the fake chips. When you win the chips you will not be able to get the cash back. What a rip off system.

Thumbnail of user mikem4768
1 review
0 helpful votes
February 18th, 2024

Pokerstars is the biggest ripoff you will ever see... Don't waste your time or money. They will rip you off. The game commission goes nothing,they will cheat you out of you money. F pokerstars

Tip for consumers:
Sucks

Products used:
Sucks

Thumbnail of user walterf354
1 review
2 helpful votes
December 11th, 2023

Poker stars has been holding my money hostage and i have provided the required information 100 times

Thumbnail of user seanm2017
1 review
0 helpful votes
March 6th, 2024

Was thrown out of winning hand, then when I inquired about it was switched to several different agents with no resolution? After hours of diliberation, I tried to withdraw remaining funds. They wouldnt allow me. Kept switching agents and asking for info that provided to there specifications, than told that it was not what they could use? ( need picture in Pdf format, did that and they said it was not a pdf?) Wtf? All in all they are stealing money or they have inadequate agents who dont know what they are doing? I put money in through intera, they take it no problem, but withdrawing is a problem. Dont waste your money. Thats why they moved their operation to the Isle of man, so there was no jurisdiction, when the take your money. Sad that a good site has become so bad. Keep my leftover funds. I wont be adding anymore and will be letting the many people ive informed about your site of how you treated me and you will lose alot players. Screw you

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Thumbnail of user d21013057
1 review
0 helpful votes
November 9th, 2023

When you're losing money they work fine but once you start making money all of a Suddon they lock your account and say it's for verification. So this ap only works if you're losing money not to win it it's a complete scam. Seriously don't use it.

Thumbnail of user conman300
1 review
2 helpful votes
September 22nd, 2023

What an unbelievably terrible experience. I deposited $1,000 to my account and it got immediately locked while blocking me from logging in. It took me a month of constant emails back and forth to them and supplying my ID and banking information 4 different times before I finally got a refund. There are lots of other places to go to vs dealing with this kind of service.

Thumbnail of user marting716
1 review
1 helpful vote
October 10th, 2023

It's funny when I go to casino I can leave the casino with $4500 profit $1200 profit but at PokerStars I put $10 $100 or $500. I never $#*!ing win this site is a big scam. You will never win they're all bots are, which is a big problem in my view as a 10-20 players at a casino this site do not make sense no matter what you try, you will never win

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Thumbnail of user willism21
0 reviews
0 helpful votes
September 30th, 2016

How do I get the FIND A PLAYER feature on my computer?

Thumbnail of user martycurnett
3 reviews
4 helpful votes
October 30th, 2023

If the odds are with you,you will lose PokerStars caters to people who are under cards it's a joke. I got rivered five times in a row. I quit playing for a couple years thought I'd try it again exactly the same they took me out of a tournament because they said they couldn't get a fix on my location never got my money back never addressed the issue they complained about my swearing I tried to connect with them several times while in the tournament spent an hour I was in the tournament for 2 hours before they took me out and they want to complain about my swearing total BS.

Thumbnail of user bobr1119
1 review
0 helpful votes
October 19th, 2023

I an a disabled Vietnam Vet, I've been playing for 5 years, they changed to PokerStars from Jackpot poker?I have 308 million when I changed it went to 4 million,and they refused to address my issues? For the last 8 days all I received was we'll get back to you? THIS IS WITH OUT QUESTION A BAIT AND SWITCH RIPOFF!

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Thumbnail of user ml842
1 review
0 helpful votes
October 28th, 2023

Poker, slots, table games are all f*&^%$ rigged.
Unrealistic poker and slots that don't pay. I've never seen blackjack so fixed. Total BS site that won't give you your money when you withdraw.

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Thumbnail of user lindaf2632
1 review
0 helpful votes
July 26th, 2023

Opened an account deposited 100 dollars lost that in 2 big hands. Deposited another 100 and was greeted with a message explaining my account was locked for an investigation. They won't return my money either. Whatever you do don't trust them. Something funny is going on. I saw many other complaints on the same subject.

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Value

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