• Picaboo

Picaboo

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Overview

Picaboo has a rating of 1.68 stars from 149 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Picaboo most frequently mention customer service, photo book, and christmas cards problems. Picaboo ranks 135th among Photo Printing sites.

  • Service
    12
  • Value
    15
  • Shipping
    14
  • Returns
    6
  • Quality
    13
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
12
See all photos

What reviewers want you to know

Positive highlights

  • They have always had great customer service every time I have contacted them.

Critical highlights

  • Ordered Picaboo through groupon voucher for 9.99 for 20 page custom hard cover photo book.
How would you rate Picaboo?
Top Positive Review

“High Quality-Totally Customizable-FUN”

Tom B.
12/12/20

I've been using Picaboo for many years and though I've tried other photo product printers, I've always come back to Picaboo. I'm surprised at the ratings, so though I came to sitejabber to search another company, when I saw how PIcaboo was being reviewed, I was compelled to react. Here are a few things I really like; EXTREMELY HIGH QUALITY MATERIALS - Again, I've tried others, and seen examples of even more at a professional scanning company I patronize. NONE comes close to Picaboo. For photo books, paper, binding, cover all are superior. For greeting cards, the stock is far and away better than what I've received from friends who also make their own cards with a different photo printing company. Calendars are better than any I've seen. AMAZING OPTIONS FOR CUSTOMIZATION - I could use Picaboo's pre-set options, but I'm able to create my own style; backgrounds, page layout, content. Effect, text options, etc. I'd ike to use the term 'limitless' but that is an overreach. Please know there are more options on Picaboo than I can imagine every using. I'd have to show you some of the many books I've made. PRINT QUALITY - nuff said. I like it. CUSTOMER SERVICE - Twice in all the years I've used Picaboo, I found myself wanting to ask questions. I could call, or do online chat. Either way, I got courteous, knowledgeable advice. WEBSITE DESIGN TOOL - Picaboo continues to improve their already easy-to-use website. PRODUCT VARIETY - While I've mainly used Picaboo for photo books, cards and calendars, just TODAY I received a tote bag I designed to give as a gift. My daughter is going to love it! QUICK TURN AROUND - I'm surprised by how fast I receive my orders. ALL IN ALL, when I get busy on a Picaboo project, I don't have to worry about the production quality of the finished project. Instead, I can put my engergies into creating something great, all the while having FUN!

Top Critical Review

“Pictures in book are turning black”

Sandy K.
4/18/23

I have three photo books by Picaboo and all three have pictures that are turning black. The customer service representative blamed it on the way I am storing them. I told him that they are on a book shelf that gets no sun and he said it has to be my fault. He also said that since it has been more than 90 days, Picaboo will do nothing to help remedy the situation.

Reviews (149)

Rating

Timeframe

Other

Reviews that mention popular keywords

photo book (36) customer service (65)
Thumbnail of user angelas3162
1 review
0 helpful votes
January 3rd, 2024

I have been making books for 10 years now. I usually make the lay flat books so the photos don't get lost in the seam. The books are quite expensive so I always watch for sales. The big issue I am having with these books is that the glue holding the pages together is deteriorating and the pages are coming apart. Unfortunately they only stand behind their books for 30 days. I have spent thousands of dollars on books that will all probably fall apart in a few years….

Products used:
Lay flat pages photo books

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandyk322
1 review
0 helpful votes
April 18th, 2023

I have three photo books by Picaboo and all three have pictures that are turning black. The customer service representative blamed it on the way I am storing them. I told him that they are on a book shelf that gets no sun and he said it has to be my fault. He also said that since it has been more than 90 days, Picaboo will do nothing to help remedy the situation.

Thumbnail of user tb321
1 review
0 helpful votes
May 13th, 2021

I am greatly disappointed in the Picaboo Yearbook company. Unbelievably poor service. The information given to us over the phone was incomplete, inaccurate, and confusing resulting in our school loosing double the amount of the stated cost. I will never use this company again!

Thumbnail of user alisont107
1 review
1 helpful vote
February 12th, 2021

I've had nothing but issues uploading photos. The order gets scrambled, some photos disappear at random, and I have spent dozens of hours trying to make a book only to leave frustrated and end up making my photo book at mix book instead. More $ but user friendly

Thumbnail of user tomb1241
1 review
0 helpful votes
December 12th, 2020

I've been using Picaboo for many years and though I've tried other photo product printers, I've always come back to Picaboo. I'm surprised at the ratings, so though I came to sitejabber to search another company, when I saw how PIcaboo was being reviewed, I was compelled to react.
Here are a few things I really like;
EXTREMELY HIGH QUALITY MATERIALS - Again, I've tried others, and seen examples of even more at a professional scanning company I patronize. NONE comes close to Picaboo. For photo books, paper, binding, cover all are superior. For greeting cards, the stock is far and away better than what I've received from friends who also make their own cards with a different photo printing company. Calendars are better than any I've seen.
AMAZING OPTIONS FOR CUSTOMIZATION - I could use Picaboo's pre-set options, but I'm able to create my own style; backgrounds, page layout, content. Effect, text options, etc. I'd ike to use the term 'limitless' but that is an overreach. Please know there are more options on Picaboo than I can imagine every using. I'd have to show you some of the many books I've made.
PRINT QUALITY - nuff said. I like it.
CUSTOMER SERVICE - Twice in all the years I've used Picaboo, I found myself wanting to ask questions. I could call, or do online chat. Either way, I got courteous, knowledgeable advice.
WEBSITE DESIGN TOOL - Picaboo continues to improve their already easy-to-use website.
PRODUCT VARIETY - While I've mainly used Picaboo for photo books, cards and calendars, just TODAY I received a tote bag I designed to give as a gift. My daughter is going to love it!
QUICK TURN AROUND - I'm surprised by how fast I receive my orders.
ALL IN ALL, when I get busy on a Picaboo project, I don't have to worry about the production quality of the finished project. Instead, I can put my engergies into creating something great, all the while having FUN!

Thumbnail of user joyceb503
1 review
0 helpful votes
January 18th, 2021

I ordered my son a large canvas and spent $85. Once I submitted it I sent them a question asking if they felt that I should submit a different picture because the eyes on the dog were whitened by the flash. I never heard from them. Tried calling them on the next business day and they never returned my call so I emailed them again and someone did return my email by saying it went to production and there is nothing they can do about it. And "However, as a one-time courtesy, if you would like to edit/reorder the project, we can offer you a 80% discount on the new order. To take advantage of this, simply make the edits needed, place a new order with no promotions or discounts applied, and reply to this email. Make sure the new order is for the same size/quantity/page count, and I will then manually issue a refund for 80% of the product cost, not including shipping or tax. Please note: This offer is not able to be combined with any other discounts or promotions."
For it being in production, it took 3 weeks to get the picture to me.

Sadly for them, they not only lost my business and money, but people who I know looking for recommendations will not get from them.

I know it's not their fault for the picture I chose, but I reached out to them immediately.

Stick with Shutterfly, they have better customer service!

Thumbnail of user beaub51
1 review
1 helpful vote
December 9th, 2019

I ordered once and loved the product, but this year ordered again and they sent the incorrect cards. I have tried to get in touch with them four times now, over more than three weeks, and they keep saying that they are "waiting for technical support". The last time, they just cut off the chat without saying anything.

Stay away!

Service
Value
Thumbnail of user philo40
1 review
0 helpful votes
July 11th, 2020

I recently ordered two larger lay flat photo books. One of the books was recieved with one (of the 100) pages not printed properly (custom background missing). I brought this to the attention of customer service and they reprinted the book and sent it out to me within. A few weeks. Great customer service.

Thumbnail of user melissag932
1 review
0 helpful votes
December 14th, 2020

This company has been nothing but a nightmare to deal with. I was first sent someone else's order all together. When contacted they said they would resend my order however, they then forgot to reprocess my original order until I had to contact them again weeks later. Once my order finally did show up, I then received a shipping charge for the first order I received which wasn't even my order. Through the many months of dealing with them multiple phone calls, emails and photos were sent and they basically said there was nothing they could do. I will never use this company again and I warn all of you to stay away. There products are not worth it.

Thumbnail of user wendyb559
1 review
2 helpful votes
August 24th, 2020

First off, this site is extremely user-unfriendly. I teach online, so I am tech savvy, but the tutorials they have are only for photo books and not for other products. I have used Shutterfly, Costco, and Sam's Club card making services with no problems, but Picaboo is awful and you have to fight your way through it with no assistance. Secondly, I have a voucher that I purchased at a fund-raising raffle, which states on it that it can be used on cards. The site says it CANNOT be used on cards, so I called to inquire. The rep told me that it is a mistake when they were printed and they can't be used on cards. The company refuses to make good on their own mistake, which says a lot about their lack of integrity as a company. It seems other people have had the same issue with the poor customer service and the lack of integrity of this company. Give your business to a more reputable company where they will properly support their website and will own up to their own errors in good faith. SO SO DISAPPOINTING.

Thumbnail of user jackief201
1 review
1 helpful vote
December 28th, 2020
Verified purchase

We have been reasonably satisfied with Picaboo products until recently. After spending hundreds of dollars on books for Christmas this year, we given books that had a big black line going through the center pages. We were dumbfounded - how had we missed this when looking through the Preview Mode? We have done many books prior to this with no such problem. When talking to their customer service rep, Steven, we began what turned out to be a negotiation, instead of honoring their 100% guarantee. The truth is, they won't do it so buyer beware. Here is the evidence - the photo on the left is straight out of the Preview Mode and the photo on the right is what we got! Ouch!

Service
Value
Shipping
Quality
Thumbnail of user katherineh599
1 review
0 helpful votes
December 31st, 2021

I was unable to use any promos on my purchase due to using a voucher, which is ridiculous. I paid 120 PLUS shipping for a photo book. I was hoping to use a smaller website for photobooks, but I am going straight back to snapfish/shutterfly.

Thumbnail of user carolynv26
1 review
2 helpful votes
June 7th, 2019

All the hours I spent ended in less than perfect results because of the poor editing tool when creating photo books. Very difficult to navigate, hard to make corrections in text. Customer service was not as promised with 100% satisfaction guaranteed. Very disappointed with their customer care.
Find another company that's easier to deal with. I can see many others were not happy with them either.

Thumbnail of user paml149
2 reviews
4 helpful votes
February 17th, 2020

I have used Picaboo for years because of the ease of the program use, the quality of the finished product and the customer service. Since my last use they have made several program changes that are counter intuitive, eliminating some photo editing options and making previous options difficult to use. 10 clicks now gets you what one used to. They have not updated their help section so the old tutorials just laugh in your face knowing that they are what you really want. Which leaves you having to contact customer care each time for online chat support. And that is just dandy if you happen to be working on your photo book in the middle of a workday because it's on the weekend, you're out of luck. However, when you do reach someone, they are helpful and knowledgeable. So, Picaboo, I don't know why you've made the changes, but go back to the easy and efficient program you used to be. I'm all for change and updates when they make sense.

Thumbnail of user momo21
1 review
1 helpful vote
February 24th, 2020

The software is not set up for a novice user. I ended up contacting customer support. They helped me only with what I specifically asked and sent me my product that wasn't lined up correctly. I couldn't tell that it wasn't lined up. The photos poor quality. Overall completely disappointing.

Thumbnail of user babab4
1 review
1 helpful vote
December 9th, 2018

We use Picaboo every year since they seem to be the only one that has something like Cards for Causes where they would donate 100% to charity (on giving Tuesday). Sadly every year the "estimated shipping" is off. You call customer support and they refund you the cost of shipping, but that doesn't make up for the late xmas card delivery. Mine is so far 4 days after the shipping date and it shows still "in production." This is ridiculous. I'm not sure why they can't fix the supply chain issue. This will be our last year doing this. I'll just donate to a cause separately.

Thumbnail of user maryw899
1 review
2 helpful votes
January 4th, 2020

Picaboo has changed its calendar format to something that is useless. A calendar without boxes for each day is not an improvement. I will have no more to do with them. Their rudeness to a customer of 10 years does not
Make sense.

Thumbnail of user coreya37
1 review
0 helpful votes
January 31st, 2019

My wife and I have used them for our engagement and wedding day shoots, and the several years we have been married. They have always had great customer service every time I have contacted them. Shipping isn't the fastest, but I am not expecting "prime" shipping like some. We will continue to use for our yearly photo book!

Thumbnail of user vickil127
3 reviews
2 helpful votes
December 11th, 2019

They sent my books to the wrong address twice and would not refund me or give me new books. This is a terrible company with terrible customer service. Very disappointing

Thumbnail of user beccam26
1 review
4 helpful votes
March 23rd, 2018

This is my 4th year of using Picaboo for our yearbooks. Though I had great experiences with them before, this year has been a nightmare. The software will work for about 15 minutes, then it only works sporadically. I've spent about 12 hours doing what should normally take 3 or 4 hours. So disappointing.

Thumbnail of user sueh257
1 review
2 helpful votes
November 9th, 2019

I get hooked on their promotions and end up buying these vouchers that deeply discount their photobooks. As a result, I have made and purchased three of them. Each one has had quality issue, that resulted in them being redone several times. This was due to printer error (missing pages and/or pictures) or the quality of the book, not by me.

The lay-flat book, which has cardboard-like pages, literally feels like it is falling apart in your hands, with pages skewed and out of alignment. The pictures rendered darkly and on a matte finish, they are hard to see. Picaboo tried to say this was due to brightness and color differences on my monitor, and that I should adjust my pictures with filters to compensate for it. This, however, is not true... I have not had an issue with other books or other sites. It is their software and printing process that is a fault. I noticed that when adding frames to the pictures, that the entire page darkens.

I will, say however, that their customer service has been prompt and good to resolve the issues. They have reprinted the books or refunded the money without issue. If you don't mind spending the extra time re-doing your books several times, and trust that their customer service remains good, then go for it. Their classic lay-flat book is pretty good once they get it done right.

Thumbnail of user debbier18
9 reviews
5 helpful votes
January 31st, 2019

Easy to make and they look great! They have a real variety of stickers and color/texture of pages. So fun!

Tip for consumers:
As anything that is personal I give extra time for delivery

Products used:
I created a photo album from Christmas

Service
Value
Shipping
Quality
Thumbnail of user nitinj12
1 review
0 helpful votes
June 23rd, 2020

I was gifted a gift voucher for Picaboo and was incredibly excited to use it. Unfortunately it didn't work on the website so I reached out and they emailed me and told me to place the order without the code and they would give me a manual refund after placing my order. I then placed my order and emailed them and they responded saying that they cannot process my refund as the "terms" of the gift receipt had changed without notification and the voucher was no longer available on prints. I then tried to cancel my order and they said that becuase it had been more than thirty minutes since placing the order they wouldnt be able to cancel it! HOW. I was LIVID

Thumbnail of user sarj
1 review
1 helpful vote
November 21st, 2019

Got three vouchers and was forced to use them seperately - thereby tripling my cost. Very frustrating and not customer friendly. Will think twice about using them next time.

Thumbnail of user patv22
2 reviews
0 helpful votes
October 3rd, 2018

I have ordered over 50 photo books from Picaboo and each one is amazing! I started ordering from Picaboo over 8 years ago and found them to have the best quality of any other printing website on the internet. Picaboo's program is easy to use and allows you to use either pre-prepared templates or custom the books to meet your personal needs. This is a huge plus for me! For the price that you pay, it's the best deal in town, especially when you wait for their special offers. I usually have one or two books ready to go to send in as soon as they advertise "All extra pages free." Customer Service goes above and beyond in order to meet all of my concerns. I have only had one situation that needed to be solved and within 90 minutes of when I made my initial contact, a replacement book was being printed and on its way to my home. Shipping is fast and I have received each of my orders at least 3 days before the date that I was initially promised. Each printed page is clear and done extremely well. Working with Picaboo has been a very positive experience! Thank you, Picaboo, for giving me a means of "saving my memories"!

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1.7
149 reviews
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