PetFlow

The company keeps sending packages and charging even though we never signed up for recurring shipments. This is the second time we've called to cancel and ending up with Tiffany on the phone was the icing on the cake. If you'd ever like to have every single word you say contradicted, ask for her. She made cancelling (again) far more difficult by insisting on arguing that we actually do want the shipments. Strange tactic when someone's explained they do not want the product. They won't accept unopened packages back for refund and also won't send any digital or physical confirmation of cancellation, so next month when we have to call again she can tell us we've never reached out to cancel.

Customers check the expiration dates on your food shipped to you by pet flow.
I'm on auto ship for Pulsar Grain Free Prok dog food.
My last order i just received, the food was EXPIRED expiration date of 02/2021. I was told the food was shipped from there Las Vegas Warehouse. When i called Pet flow they didn't seem to concern. Was told sorry will issue refund. Very unacceptable almost three years expired. My Dogs been sick for two days.

Through no fault of their own, the pet food I chose for my dog was backordered. I switched foods and another delivery place had a cheaper price so I went with them. However, Pet Flow is refusing to cancel my auto-ship service despite MANY back/forth emails requesting that they do it.

I placed an order at PetFlow.com on Tuesday. I got an email on Wednesday explaining they were out of stock on the product they sold me. I promptly called to cancel the order. The representative on the phone explained they have half of what I ordered. I replied that I don't want half of what I ordered, so please cancel my order. This where the apologies and excuses began. I thanked the representative and ended the call. I went to PetFlow.com and attempted to use their Live Chat feature to cancel my order. More apologies and excuses. So now I am getting half of what I ordered, there's nothing I can do about it, and I can't wait to find out that their billing is as bad as... everything else.
DO NOT BUY FROM PETFLOW.COM!
THEY TAKE PAYMENT AND PRODUCE EXCUSES!
IT'S A RIP-OFF SITE!

They don't ship when promised. They cancel orders and send them back without your approval.
If you want your pet to starve and want to spend 20 hours totally frustrated with their incompetent customer service and end up with nothing in the end... PetFlow is your company.
My first and last purchase. Never received my pet's food even tho it was promised to me by at least 15 customer reps. What a sh__ sh__.
Back to Chewy!

I had ordered a medication for my pet, then was called by them to say my vet required a visit before issuing the prescription. So I went to another pet retailer to save money. About a week later I receive an email from pet flow saying the prescription is on its way. When I called to say I didn't need it their attitude was too bad we sent it, no refunds no returns. Over a hundred dollar prescription. Really the worst customer service I've ever encountered. Will never use them again.

I canceled them back in November. My email stated "completely cancel my account" March they decided to charge me again. Which they were not authorized for. I had to wait for them to get the package back to their warehouse for them to do a partial refund! I canceled in November you have no right to charge me anything. I repeatedly emailed them asking for refund and they said they would give me store credit. I will never buy anything from a company that fraudulently charges its customers. Avoid this company!

Be careful of autoship. You need to contact them via phone or email to cancel it. If they make mistakes they don't own up to it. If you order food and your pet doesn't like it, you're stuck with it, unlike other companies. I can't take the chance. Deodorant crystals leaked all over the food. The prices are fair but you really don't get good customer service until you beg for a refund or a return. They won't take any open packages. Customer service is key in this day and age and unfortunately petflow doesn't seem to have it. I have been a customer for a year, so I gave them several chances to improve, being a small business and all. And nothing changed for the better, unfortunately.

Placed order, received confirmation and 6 days later called 2x before customer service answered & told me they did not ship food, no explanation given. My payment was not an issue either. Ran out of food thx to them, and am disabled & cannot go pick up 26.4lbs myself. They are awful and do not care about starving your pet. They are the worst!

I ordered fancy feast cans. One case had damaged cans which leaked over all the cans in the case. I called Pet Flow and they said they could refund the 2 cans and that I would have to wash off all other cans. I told them to keep the refund on the 2 cans and logged into Chewy. Take a look at the picture, what are the things that look like seeds, bugs?

I have an auto ship order of dog food, but went on the site today to order some additional items. That was a mistake. When the order was complete I found I had a browser hijack malware that redirected my home page from a google search bar to the petflow order page. No way to get it off without resetting my computer. Now I am left with time wasting issues to re-establish all my previous websites. I am very upset. Customer service acted like I was lying!

If I could give Petflow 0 stars I would. Their customer service is AWFUL, AWFUL, AWFUL, they take forever to ship items (on the off-chance that they actually have the items available) and will require a huge waste of time on your part to rectify issues that they create. They consistently gone downhill over the years. I've given them multiple chances and each time wonder why I did. I am currently on the phone for the third time with them to rectify an issue. Stay away. While your local pet store might be a few dollars more expensive (or maybe they won't be), it will be worth the time and effort you'll save from NOT giving your business to Petflow.

After my order being cancelled I don't know maybe three times? I emailed them to get it cleared up. I explain I moved and got married and mention perhaps it's my maiden name. Ryan tells me fraud says not to process so first i ask okay what's the reason and do I need to call. Ryan says they can't give out that information, so I call to clear this up and basically get told to order from another company as I'm considered a fraud. So ridiculous and unhelpful. Ryan's customer services needs work.

Pet Flow sells a wonderful dog food named Evangers Hunk of Beef. My dog enjoys the auto ship product from Pet Flow.

Read on their website that they ship out within 2-3 days. I ordered on Tuesday the 14th. It's not the 21st and I STILL haven't received a notification it sent. My dog ran out of food so I had to buy it somewhere else. Now trying to get in contact with customer service to cancel the order. Terrible way to run a business

They have Bad customer service and it's hard to cancel a subscription. I had issues with my order taking to long and showing up at the wrong address and then my subscription was continued after I cancelled. My first time calling about the wrong address and late order I spoke to a woman and the second time I called about order delivered and charged me after canceling I spoke to a man. Both were not authentic or apologetic. They seemed annoyed and unprofessional.

Believe all of the negative reviews, they're 100% absolutely true and accurate. My first order was completely LOST, after a delayed shipping, to the point where two weeks went by and I never received the dog food. PetFlow had no answer and their resolution was to credit me $10 and ship out another bag... which is fine but my dog ran out of food and I had to purchase other food elsewhere. The $10 credit really didnt help one bit. Every single order I've placed since then takes forever to ship and there's always an excuse as to why they're delayed or backed up in the warehouse. Their prices are better than other competitors, but it isn't worth it when you can barely receive the items you've ordered. They don't even tell you when their warehouse is delayed, you just sit and wait for your autoship order and then YOU have to reach out to see where the hell your items are. My dogs run out of food every single time I deal with these people. I'm bringing my business elsewhere and I will happily pay more because at least I know my dogs won't run out of food every month. Horrible company.

This company used to be a pleasure to order from. Now customer service is untrained and not knowledgeable in solving delivery problems. Won't be giving them any more business.

I ordered 10 bags of 40 pound wholesome fish and rice and 4 bags of Purina puppy chow complete 30 pound bags.
I placed my order on Monday, never got an email. Wait till Wednesday, called them and ask if my order had been shipped. They said my order was canceled because of Fraud, I ask them was it my credit card, they said no, it was there fraud department.
Nobody orders that much dog food. They was informed when I did my order, I was a Georgia state licensed breeder and I run a kennel. Now my dogs are going to run out of food, I have to get dressed and go to town and buy dog food today.
My dad is sick nearly 80 years old, and hospice is coming out 3 times a week. I really thought I found a place that would deliver and I would have more time with my Dad, 1 less thing to worry about,. NEVER HEARD OF A COMPANY CALLING YOU A FRAUD FOR ORDERING 500.00 WORTH OF DOG FOOD. DON'T ORDER FROM THESE PEOPLE. THEY ARE THE FRAUD.

Placed my order waited for vet verification to find out there's no food. I think this place wants your pets information for nothing. Very scratchy to think they got my information plus my pets knowing they had no food for my order. Makes me wonder why a company does that. They go threw third party places to get what's being sent out as well. Pet flow is a joke if you want your order and right then go elsewhere. Definitely won't ever make this mistake again. Worst place ever!

I wish I would have looked at the reviews for Petflow first before placing my order. First, Petflow shipped my product to the wrong address, even though they confirmed via email and text that the address would be updated to the correct address for the shipment. Secondly, do not rely on their autoship -- they have constant delays so it is not dependable-- like everything else about their company. Their workers demonstrate incompetence and their access to products is unreliable. Some items may be cheaper on Petflow, but you pay a worse price in other ways.

I have been on auto-ship for 3 shipments now. The first 2 were held up due to their credit card department putting hold on account for absolutely no reason and I wasn't notified. After calling them each time, they apologized and authorized shipment. 3rd shipment was set to ship on 7/7/23 and on 7/9/23 was told that it was going out on 7/10/23. On 7/11/23 after an utterly useless conversation with a Petflow rep, stated it would be shipped in next several days. Finally notified that it would ship on the 12th. They should be named PetFLAW. 3 tries, two reps, different excuses and no help whatsoever. Save your money and go with one of the other large on-line pet companies.

I am very surprised to see all the negative reviews; I wonder if some of them are from their competitors. I've used Petflow for years and have never had a serious issue. If issues do arise, I simply text them and they are quickly resolved. I don't even need to log into their site. I often have to adjust the auto-ship interval, so I had frequent communications with them and every single one has been pleasant. It's like I am looking at a different company here than the one I'm dealing with.