• PetCareChoice

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Overview

PetCareChoice has a rating of 2.49 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PetCareChoice most frequently mention customer service, and credit card problems. PetCareChoice ranks 105th among Pet Meds sites.

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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Once again, I did not get a shipment notification so a few days after I placed the order, I emailed them.
  • They customer service is rude and uninformed and argumentative.
How would you rate PetCareChoice?
Top Positive Review

“I had a very good experience with this merchant”

CourtneyAmanda S.
11/14/14

I had a very good experience with this merchant. I was not ordering Rx meds like many of the bad reviewers were. I ordered a 6-pack of large bags of Greenies Pill Pockets. PetCareChoice had THE best price I could find, the shipment came in a timely fashion with no problems. And as a bonus, they gave me a $10 credit to my account for referring them to a friend who needed Pill Pockets as well.

Top Critical Review

“They refused to ship my order without a prescription”

Michael S.
5/31/19

You don't get a prescription from the vet, just records of the visit and negative parasite test results are all that is needed. Additionally 1800petmeds and Chewy.com contact your vet for you. I faxed the veterinarian paperwork showing his results, with all the paperwork, emailed it, and had my vet call, but they refuse to ship without a prescription, which does not exist. Moreover, the reps are from the Philippines, claim to be from Canada, and say their products ship from Europe, yet the web site is listed to a Chicago owner with a disconnected phone number. Now I'm thinking I got scammed...

Reviews (39)

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Reviews that mention popular keywords

order (25) customer service (12)
Thumbnail of user michaels2247
1 review
0 helpful votes
May 31st, 2019

You don't get a prescription from the vet, just records of the visit and negative parasite test results are all that is needed. Additionally 1800petmeds and Chewy.com contact your vet for you. I faxed the veterinarian paperwork showing his results, with all the paperwork, emailed it, and had my vet call, but they refuse to ship without a prescription, which does not exist. Moreover, the reps are from the Philippines, claim to be from Canada, and say their products ship from Europe, yet the web site is listed to a Chicago owner with a disconnected phone number. Now I'm thinking I got scammed...

Thumbnail of user carloss1
1 review
1 helpful vote
February 13th, 2011

Nothing beats friendly and helpful customer service, not to mention fast delivery and big savings! Great job guys!

Thumbnail of user robertk103
2 reviews
4 helpful votes
July 29th, 2015

I ordered what I thought was Frontline Plus Orange. The photo was of Frontline Plus Orange and the description is Frontline Plus Orange, but unless you read carefully, you don't realize that you are ordering Frontline Combo. This is a UK product that possibly has different quantity measurements of ingredients and fights different types of types of flea lines. The price was very low and I should have known better. I'm headed to my vet to buy the real stuff today and will be sending this back and/or reporting to my credit card company as fraudulent advertising and deceptive marketing.

Thumbnail of user juliec4
1 review
3 helpful votes
February 3rd, 2011

Personally, I've used PetCareChoice multiple times to buy kidney medicine for my cat without any of the mentioned problems. Sure, the transit times might be a tad longer than desired, but it still beats paying the inflated prices at the vet.

- Julie C.

Thumbnail of user corinnac
1 review
3 helpful votes
April 2nd, 2013

Horrible customer service.
Flea product did not work at all. The box looked cheap and damaged. Shipping took a very long time.
I was not able to receive my money back or even speak to a supervisor after calling multiple times.
Don't ever buy from this company.

Thumbnail of user ronalds2
1 review
3 helpful votes
February 9th, 2011

People of PetCareChoice has been truly helpful in every situation. They deliver on time and sends out E-mail notifications informing me that my order was already sent out. Excellent job!

Thumbnail of user bs8
4 reviews
12 helpful votes
January 7th, 2011

Scam, they do not deliver items ordered. Customer service is very sweet voiced, and tells you various crap, like "Orders ship from UK and Homeland Security is delaying everything" OR "Orders ship from UK and there's been big storm delays"... blah blah. Offers to run shipping trace to get you off the phone but they never call back. I finally woke up and disputed thru American Express and they have reversed the charge and will deal with these crooks themselves.

Thumbnail of user terrym7
1 review
3 helpful votes
February 9th, 2011

I ordered prescription medication for my dog in December. The merchandise was never received. Like some others, I called and got various excuses like "delay at the border due to increased Homeland Security checks. My experience mirrors that of some others in recent months. I've disputed the charge with my credit card issuer. I can't recommend this seller because of my experience and their apparent pattern of delivery issues.

Thumbnail of user stevenc9
1 review
3 helpful votes
January 18th, 2011

My experience with PetCare Choice was very bad, similar to the other reviewers; It took over one month and many phone calls until my dogs prescribed medicine finally arrived.
It was manufactured by a company in PAKISTAN I never heard of. I hope that the medicine is not counterfeit! I would like to find out from anyone reading this if there are web sites where I can check if the medicine they sent from Pakistan is the real thing or counterfeit.

Thumbnail of user courtneyamandas
1 review
2 helpful votes
November 14th, 2014

I had a very good experience with this merchant. I was not ordering Rx meds like many of the bad reviewers were. I ordered a 6-pack of large bags of Greenies Pill Pockets. PetCareChoice had THE best price I could find, the shipment came in a timely fashion with no problems. And as a bonus, they gave me a $10 credit to my account for referring them to a friend who needed Pill Pockets as well.

Thumbnail of user leahg
1 review
3 helpful votes
March 25th, 2011

Ordered Sentinel for my dog and they sent me what they claim is the European version of the medicine. They never contacted me to confirm whether this way okay. When i called to question the item they sent they told me that i could only return it to their pharmacy overseas and i had to pay for the shipping. Horrible place to do business. Stay away!

Thumbnail of user charlesd11
3 reviews
4 helpful votes
October 1st, 2011

I had been very satisfied with PetCareChoice... until this most recent order.

A few days after placing the order, I got a call/mesage from their customer service department telling me there was a 'discrepancy in my order' and to call back. When I called back, they said they had not received my vet's Rx.

I wrote my vet who said he was pretty sure they had faxed it but would re-fax the Rx. I called today, 3 days after having had my vet re-fax the Rx. They told me they still had not received the Rx. I told them that was pretty unlikely since I corresponded directly with my vet on who was going to have the Rx resent.

Then, the confessed 1) they were delayed (days!) in processing Rx faxes, and 2) that customer service had been calling customers advising them that they had not received prescriptions, not knowing the fax processing department was days (... like 3+ days!) behind.

So, I had the hassle of getting my vet to resend the Rx, pretty well accusing him and his staff of not sending it the first time, and he wastes his time resending it.

This is not a company I will do business with anymore. They may be a little cheaper on meds, but this kind of shilly-shally is not worth a few bucks.

Not recommended.

Thumbnail of user prisellar
3 reviews
7 helpful votes
February 18th, 2011

I have been ordering pet medicine from PetCareChoice.com for 3 years now. I have never had even one problem with anything they have sent me. I also highly recommend them to others because of their great service and their easy to use website. And, they are able to offer a number of generic medication before they become available in the USA. Delivery took longer than usual for my past order though.

Thumbnail of user debis
1 review
4 helpful votes
December 16th, 2010

I finally cancelled my order for my dog's heartworm medication after 6 phone calls from this site. I sent two separate prescriptions in, they called my vet, yet every week, they had a "discrepancy". It was disastrous to say the least. Horrible customer service and even after I told them what they could do to keep my business, the opted to refund my money. NEVER, NEVER use this site to order your precious pet's medications.

Thumbnail of user ryanf2
1 review
3 helpful votes
June 5th, 2011

Despite the many bad reviews I've read about Petcarechoice, this website has maintain to be the best on my list in terms of pet medication, service and delivery, can never find anything I can complain about...

Thumbnail of user tomg4
1 review
7 helpful votes
March 5th, 2010

Do not buy from petcarechoice.com. PetCareChoice uses bait and switch tactics. They offer steeply discounted pet medications - after waiting their 2-3 weeks waiting period to receive their products, they turn out to be generic medications from India.

They customer service is rude and uninformed and argumentative. If you ask a rep who owns PetCareChoice, the say they can't disclose that information. Very suspicious.

If insanely cheap pet meds are too good to be true - they are. Don't buy from PetCareChoice.

Thumbnail of user lucyw1
1 review
2 helpful votes
July 21st, 2011

I have been using Petcarechoice.com for a few years now. I love the site because I am a single mom who can't afford very much. But me and my kids love our dog Milo and don't want to let him get sick. We needed flea medication and we ordered the product with them. It took about 2 weeks to arrive but we were extremely happy with the results and their customer service reps. Called to inform us of the delivery! I suggest it to anyone - and I am really shocked at the negative reviews... everyone I know who uses it loves it!

Thumbnail of user keithk1
1 review
3 helpful votes
January 25th, 2011

I think i see a pattern but i too had such a terrible experience. Heartguard comes from australia and frontline from the UK. The UK gets a storm so your shipment, according to petcarechoice, gets delayed then delayed again at customs. 8-12 days has turned into 45 days. There is a reason the stuff is so cheap but i will be just spending the extra few bucks and going to my VET. DO NOT GO TO THIS SITE OR GIVE THEM YOUR BUSINESS.

Thumbnail of user leanep
1 review
4 helpful votes
April 14th, 2011

I ordered advantage multi over a month ago and still have not received, customer service seriously disappointing, DO NOT USE, the cheap costs are deceiving!

Thumbnail of user mandeeps
1 review
1 helpful vote
Thumbnail of user eleanorb1
1 review
2 helpful votes
May 27th, 2011

I had a great experience with PetCareChoice.com! I have been using this site for years as well my family uses it too! This site was recommended by my vet who knew that i was looking for cheaper more affordable pet meds. PetCareChoice.com delivered my products on time, and correctly! I have no problems with them at all. I highly recommend them.

Thumbnail of user cjb4
1 review
3 helpful votes
August 6th, 2012

WARNING TO ALL USERS I used this site twice, nothing wrong with the orders or shipment. However___ my credit card number was stolen twice-each time within a month of my order and the money was used to buy plane tickets from India. Either this site is not secure or they are pirating credit card info.

Thumbnail of user gregg17
1 review
4 helpful votes
October 11th, 2011

First, I ordered some Rimadyl for my pooch and sent them the script. They charged my card immediately. After a week, I asked them where my RX was, and they said that there was a problem with the script.
I asked them to cancel the order and credit my charge card, neither of which they've done. That was over a week ago.
I will NEVER use them again, and recommend that you save your time/money!

Thumbnail of user kiph
1 review
4 helpful votes
February 7th, 2011

Ordered medications for my dog; for $5 shipping they were supposed to get here in 5-12 business days. After 10 days, I called--shipment was slow due to customs. After 15 days, called again--surely it will be there in three days. After 20 days, called again--more excuses. After 27 business days, called and was told that they'd reship, and that if I received the second shipment I'd be billed (how, I don't know). I opted for a refund. They said it would take 2-3 days to show up. If it doesn't, I'll post again. I lost most of my trust in them from the phone calls; the reviews on this list have made me lose all the rest.

Thumbnail of user markp8
1 review
4 helpful votes
January 2nd, 2011

Do not order from this merchant. After the Company charged my credit card, I have waited weeks for my order after receiving a notice that the package shipped. I have filed a dispute with my credit card over the order. Avoid this merchant at all cost.

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About the business

Pet Drugs: Pet Care Choice is leading online pet medications pharmacy that strives to achieve quality service and dispenses superior product at affordable prices.

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