PeggyBank

I received a groupon for my birthday and still spent extra for the box to ship the tapes to Peggy Bank not to mention another 50$+ for a flash drive that should have been included. Charlie Cochrane from Peggy Bank and I had many emails back and forth and he assured me that my product would be coming. I thankfully received my tapes back but with no flash drive that I paid for. All communication with Charlie now has ceased. So disappointed!

Bought a Groupon. Time went by. I contacted them and they said there would be delays. Then the purchase by another company. It's been 2 years! I don't even care about the money I lost now. Never received my irreplaceable VHS tapes of my deceased father back! Does anyone know how to get their items back?

It's near a year now purchased from Groupon they're just getting back to me and have the nerve to want me to pay even more money to have my items back two different prices I might add. One email asked for 9.99 a week or so later I get another email asking for 19.99. I don't see why I have to pay anything more. They're horrible, we're currently going back and fourth on that very issue. I'm pissed.

I bought a groupon and mailed in 14 vhs videos. After many emails and phone calls they did return my precious videos. They never did the work. Called and filed complaint with groupon. I don't believe they have any intentions of doing the work. They use excuses like medical leaves, new owners, very busy and will sumit request, etc. Don't believe them. You will never see your videos or money again!

Sent videos in July 2014. Not received anything but assurances yet. Had to pay the reshipping fee, and at this point, I just want those videos back. Will be happy to take my business elsewhere, if there are still videos to take. I imagine they are stored in a huge hot warehouse, squeezed between the ark of the covenant and Jimmy Hoffa.

I paid $189 for services. This is the customer service response you will receive from this completely bogus company.
"Hello Ann,
I am very sorry that you are having issues viewing or downloading your files from your PeggyVault. We recently learned that the data farm who was housing all of the vault files recently had server issues and is not able to recover them. This means that the vaults will no longer be active.
As you may already know, we just took over PeggyBank processing late last year and unfortunately, this was a system that the old PeggyBank ownership relied a lot on and we have absolutely no control over it at this point. Again, I apologize for any inconvenience this may have caused.
Please feel free to contact me with any questions you may have.
Best Regards,
Charlie Cochrane
Customer Service Specialist
PeggyBank
*******@peggybank.com"

It has been e-mails, attempted phone calls (they don't answer), well over a year. Still nothing. Asked them to send my stuff back. Another lie there. I am looking how to pursue through the California State Attorney General. These people need to be shut down!

Wish I could rate 0. Used groupon then an additional $150. Then another $9.99. Have received NOTHING!. Is there any way or place to get help? Is there any repritable company thatdoes video ttransfer?

I bought a Groupon for services from PeggyBank a year ago and was excited that I could finally get my films on a current media. A year later No original films, no digitalized copy.
I got the email from the company that bought PeggyBank assuring me that my order was being processed. After numerous calls over the last year I am now getting a message that they are no longer taking calls or messages. What a con job!

I had bought a groupon so I figured it was a good company. It took over a year to get my items converted. After they do that, they put them in an online vault. You have 30 days to get them out of the vault or you pay $7.99 per month to keep them on there. I specifically asked for a DVD of my items which I thought I had paid for. After a year waiting, they said I never requested or paid for a DVD. So I paid all that money for my items to be in their online vault for one month. Now they won't even email me back. What a joke.

It's been almost a year (May 2014) and I still haven't received my
Order. I would never again send this company 1 tape, let alone my families
Lifetime memories. I've asked for my tapes back, let's hope I get them before another year
Goes by, I wish I could give them zero stars.

I wish I had seen these reviews as opposed to what I saw on Groupon. I am getting the same run-around others mention, except in my case, my youngest daughter passed away two weeks after having sent them the family videos. You can't imagine the distress the possible poss of those videos is causing.

I also used a groupon 13 months ago to have old movies converted to DVDs. I received a notice 2 wks ago that said my order was finished and I could go to an underlined site on that wmoail to see the finished product- LO and behold, there is an error and I can't get to my "vault". Today I received all my movies back but still can't get into my "vault". Guess there are lots of us in the same boat (and sinking.)

First it took over 7 months for this outfit to do my work. THEN the vault on which I was supposed to view it was changed without any notice and when I called to find out where the product I purchased could be viewed, they said it was no longer possible. DO NOT SEND ANY materials or money to this crooked outfit

I SEnt all my video tapes and memories of my kids to them and I have no way of getting it back. They do not answer emails.
Does anyone have any way to contact them?

Like the other reviewer, I too made the mistake of using Groupon to access Peggybank and have some slides converted. Once my slides were finally converted (took months) they failed to notify me they were available to download from their server. After several unanswered phone requests I found out they had mis-typed my e-mail address and never bothered to correct it even after repeated requests from me to check it. I finally was able to access my slides but only for 2 weeks (vice the contracted 30 day period). I have now spent the last 2 weeks trying to get anyone at Peggybank to return my calls or e-mails to fix this. DO NOT DO BUSINESS WITH THIS COMPANY. YOU WILL REGRET IT.

I too bought groupon in April 2014, same story, company was bought by another, then they are overwhelmed by the groupon orders, promised finished date that kept getting delay further back. Now Oct 2015 finally get a package back only to find my tapes returned and no work done. Supposedly a different company will honor the groupon, Hmmmn. I'll call to see what they say. I
I ALSO PAID THEM EXTRA MONEY TO DO THE WORK, THEY SHOULD REFUND MY ADDITIONAL MONEY! I AM GONNA CONTACT CAPITAL ONE TO SEE IF I CAN GET MY MONEY BACK
CLASS ACTION SUIT ANYONE?

The absolue WORST online purchase experience I have ever had! I have waited over a YR for my order. I too got the groupon! I purchased it in December 2013 -- that's right - 2013! I started to follow- up in March, May, August and to day I was told that even though I was told my order was started in September of 2014 - -that's right September of 2014 -! That the company was sold & stopped all production and shipped any unfinished product to their new facility in California. So they said I have to wait at least 3 more weeks! And I only got that because I complained bitterly otherwise they said it would take another 8 weeks! The poor customer service rep I talked to must hate her job because I bet all she does is apologize all day. I'll take bets that I don't get it then either! I'll let you all know if I get it before March 2015!

UPDATED 1/27/16: If you had a bad experience with PeggyBank, please contact me as I have contacted a law firm and they are reviewing the case. They would love to hear about your experiences! Email me *******@gmail.com for details.

If someone hears about a lawsuit or gets one started, please count me in! The worst was that in ~August they said they were almost done and just needed $9.99 for the jump drive. So eventually I caved and paid the extra $10. Now, when I finally get all of my stuff back nothing was processed and no jump drive. Just adds insult to injury. Someone please start a class action lawsuit... I'm out about $600 now!

This company had my tapes for over a year and keep giving me excuse after excuse for delay. Today they sent my tapes back without and correspondence or refund. DON'T TRUST THIS COMPANY

I received my slides and videos back yesterday. They were never digitalized. I payed Peggybank $130.00 in addition to the groupon voucher. Does anyone know how I can get my money back? Or how I can join a class action lawsuit against them?

I have emailed them 3 times and get the same answer they will be done soon. It will be 11 months on the 7th of March. At least they have replied to my emails. I sure hope they haven't lost my family slides and movies. :( getting very impatient.

I had the same problem as all of you. I was also wondering if there is going to be a class action law suit. They claimed they were returning my photos at their cost but I had paid extra to have them returned in the first place!