• paysafecard

paysafecard

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Overview

paysafecard has a rating of 1.13 stars from 58 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about paysafecard most frequently mention customer service, bank account, and security reasons problems. paysafecard ranks 87th among Payment Processing sites.

  • Service
    17
  • Value
    15
  • Shipping
    12
  • Returns
    14
  • Quality
    15
Positive reviews (last 12 months): 0%
Positive
0
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0
Negative
9
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • So they wait until there is around $40 left on a card and block it quoting "for security reasons".
How would you rate paysafecard?
Top Positive Review

“Same thing happens to me”

Anonymous a.
9/28/18

I buy these cards daily and paysafe never lets me use full amount on card always transaction takes 5 times to go through and I have to keep reducing amount but when go to use these again the card says funds have been used when they all have a couple dollars or 59 cents or more left. It is theft and fraud.

Top Critical Review

“I got robbed”

Rafal s.
3/20/24

They closed my account with after several years without giving a reason (for internal reasons). I found a bug in their system and reported it directly to the customer service team. I made a full explanation and showed where the error was, after that they close my account and took all my money. They asked for the personal information: address in details, my all private data with my parent names, they asked for bank page screenshot and bank statement. This is prohibited by institutions in my country (my country has 1st place in the world in knowledge about cybersecurity), still I did not get my money back. I've done for other companies similiar things and have never encountered a similar behaviour. They can stolen money without any reason. I reported it to the European institutions.

Reviews (58)

Rating

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Reviews that mention popular keywords

security reasons (4)
Thumbnail of user rafals31
1 review
0 helpful votes
March 20th, 2024

They closed my account with after several years without giving a reason (for internal reasons). I found a bug in their system and reported it directly to the customer service team. I made a full explanation and showed where the error was, after that they close my account and took all my money. They asked for the personal information: address in details, my all private data with my parent names, they asked for bank page screenshot and bank statement. This is prohibited by institutions in my country (my country has 1st place in the world in knowledge about cybersecurity), still I did not get my money back. I've done for other companies similiar things and have never encountered a similar behaviour. They can stolen money without any reason. I reported it to the European institutions.

Thumbnail of user aussiebattlerf
1 review
0 helpful votes
February 28th, 2024

How on are these clowns still alive.
Can't even get service in Australia.
Now bunch of Indian mf trying to scam me on another angle. IF YOU THINKING OF GETTING PAYSAFE DONT.
They should be called SCAMSAFE
$200 I CANT EVEN ACCESS IT...
NEVER AGAIN

Tip for consumers:
If you in Australia
Never use Paysafe

Products used:
Nothing

Thumbnail of user michellew2882
1 review
0 helpful votes
February 15th, 2024

Requested a refund, due to other circumstances. Needless to say, they took the money from the paysafe account, and never refunded. Had to report to the Canadian fraud, and low and behold paysafe was listed on the site.

Service
Returns
Thumbnail of user chrisr2368
1 review
0 helpful votes
October 23rd, 2023

They told me rates in the beginning but charged higher processing fees at the end of the month. They don't take out fees per transaction but a lump sum at the beginning of the next month. Dropped them after 1 month but still got changed for 2 months.
Returned all equipment on 6/7/2023 and I have proof from UPS that it was delivered on 6/12/2023 at 9:24 am.
10/24/2023, Paysafe did an ACH from my bank account for $599 for a $49 device. Said they have an addendum that allows that to do that. Gave me a run around about this whole situation. Spent 2 1/2 hours changing bank accounts, changing deposits and withdraw accounts.
Claiming that they are sending me a full refund.

Products used:
$49 Clover device

Service
Value
Shipping
Returns
Quality
Thumbnail of user anonymousa290
1 review
4 helpful votes
September 28th, 2018

I buy these cards daily and paysafe never lets me use full amount on card always transaction takes 5 times to go through and I have to keep reducing amount but when go to use these again the card says funds have been used when they all have a couple dollars or 59 cents or more left. It is theft and fraud.

Thumbnail of user lukass67
1 review
2 helpful votes
July 13th, 2023

Shady company: got a paysafecard as a gift. I didn't know about a monthly maintenance fee until i tried to deposit and i was 3€ short of the minimum deposit amount.
Now i can only deposit 20€ instead of the original 25€ which leads to me losing 2€ more.
They should really write about that maintenance fee somewhere on the card/receipt, it's only visible on their website.

Thumbnail of user christiang374
1 review
2 helpful votes
February 18th, 2022

I was writing here an Review some weeks before that Paysafecard took all my money from my card for an fee and i was waiting weeks... i was giving 1 Star...

Now i give 3 Stars because they helped me with two paysfafecards worth my lost amount!
Only the waiting time of 6 weeks was not great.

Thumbnail of user maksimf5
1 review
1 helpful vote
July 13th, 2023

After a few short months without spending money, PSC will take an exorbitant monthly fee from your account until all funds are (quickly) drained. Beware!

Thumbnail of user sarahn1199
1 review
3 helpful votes
April 8th, 2023

I have used paysafecard a few times many years ago when they were still a reputable business, however that is no longer the case in this day and age.

It has been a whole month since I have purchased 120$ worth of paysafecard and have been painstakingly trying to access it via their terrible customer service. When I attempted to use my pin to make a purchase, I got a message saying something along the lines of, "your paysafecard has been frozen for security reasons". And yes I did double check that it was the official website.

The only method of communicating with them is through email, and most of the time you will get an automated response telling you to wait longer for a proper answer. The answer almost never comes. So you have to message them again and again until you can actually reach a real human being, that will not be helpful at all.

Every month there is a fee deduced from your paysafecard, therefore the longer they keep you from using your money, the less and less will be left on your paysafecard. This does not seem to be a coincidence, but their entire business model!

These types of scams are common with all types of prepaid cards and similar services, and it will keep happening if we do nothing about it as customers. If this has happened to you, report it to the appropriate authorities. Most people do not report it because they feel ashamed, or think it is not worth the hassle. Those greedy scam businesses are counting on that passiveness to keep profiting off of you, and collecting your hard earned money. Do your part as an individual, and help bring these shady businesses to be exposed.

Have a beautiful day all of you, and cheer up. Don't let this situation get the best of you as annoying as it is!

Products used:
none

Service
Value
Returns
Quality
Thumbnail of user ednas124
1 review
6 helpful votes
May 17th, 2022

They don't have anyone in customer service? There is no chat, the response emails are all automatic. There is no phone. I have spent 5 days trying to resolve a difficulty that they are not able to resolve so that my identity is recognized (which is clearly because there is no human on the other side reading the documentation). The service is lousy. I do not recommend that anyone have a service with which you have no means of communication.

Tip for consumers:
They do not have any kind of feedback or customer service. They are all automatic messages and they do not give you solutions. There is no real phone (the phone that they give in mail does not exist), and email does not receive emails, there is no chat.

Products used:
move account to unlimited

Service
Value
Shipping
Returns
Quality
Thumbnail of user elm56
1 review
2 helpful votes
February 12th, 2023
Verified purchase

Absolutely hopeless, unhelpful, and they do not know how to communicate. It's mind blowing how they are still in business!

Products used:
Paysafe

Service
Value
Shipping
Returns
Quality
Thumbnail of user leonidass1
1 review
17 helpful votes
November 30th, 2020

So bought a €50 paysafe(not a first time), wanted to use and got blocked for security reasons apparently?! Sent all the documents, answered all the questions just to get a refund form after 6 days of waiting which won't even let me upload my documents nor accept my address! The customer service is abysmal with no explanation or help at all!

Thumbnail of user garryo31
1 review
0 helpful votes
April 12th, 2023

Thus far my experience with them has been negative. I allegedly earned reasonable profits but withdrawing said profits were impossible and the company wanted more money deposited in order to release the funds I invested and earned. I got help from BR0ADOA/K-CAPITAL.C0M who helped me get all my funds back.

Thumbnail of user howardblackwell55
1 review
4 helpful votes
August 19th, 2022

A way to pay online so your info isn't available if the site gets hacked. Sounds great, right?

But this isn't that. I looked up the outlet locations closest to me and went to all FOUR of them. They were all legitimate addresses and even the names on the site's locator matched the business names. NONE of the businesses had ever heard of paysafecard. None.

Tip for consumers:
Don't waste your time.

Service
Value
Shipping
Returns
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Thumbnail of user buttaf
1 review
6 helpful votes
October 25th, 2013

Absolutely love using this card... with my extreme paranoia of identity theft and the likes I feel like I can safely buy things online again.
All anyone needs is to get a code (go to the local gas station or whatever - give the guy €50 and he gives you a pin code), then you can go from there. All major gaming sites accept the card as well as amazon and itunes. And if, by chance, other online shopping needs should be met, the HP offers a great variety of other sites and services that accept the card! It is really a great idea and so very easy to use.

Thumbnail of user ap1176
1 review
1 helpful vote
June 19th, 2023

Happy to take your money, no questions asked. Try and get access to it. Paysafecard ask for identity evidence but never accept it.

Thumbnail of user phumelelex
1 review
1 helpful vote
April 20th, 2023

This deplorable scam of a company will drive a person MAD. They are still not able to locate my €356.49 since December. I have sent all the necessary documents and transcation numbers and I am still waiting until this day for my money. Let me not getstarted with their useless customer agents who just repeat answers from a manual textbook. STAY CLEAR FROM THESE RABID DOGS. TRY WISE, MONESE, POCKIT OR ANY OTHER REPUTABLE PREPAID BANKS BUT NOT THESE PARASITIC EUROPEAN DEVILS!

Service
Thumbnail of user hekl
1 review
6 helpful votes
May 23rd, 2021
Verified purchase

Not all paysafecard are all paysafecard

There is many variation in usage and it is not clearly informed up front.

There are many restrictions to some paysafecard and it takes ages to get refunded. Me personally are trying to get refunded since 12 April, the case went to "right department" at second of may and still today I didn't get any refund or update...

Tip for consumers:
Don't use

Products used:
Paysafe voucher card

Service
Value
Shipping
Returns
Quality
Thumbnail of user alea15
1 review
4 helpful votes
February 25th, 2022

Hi everyone, I wanted to make a normal transfer, I gave all the data the first time it went and then they blocked my account where I had 120 euros on it, they didn't even let me use my money on the application, I hardly respond to emails maximum frivolity game

Service
Value
Shipping
Quality
Thumbnail of user piotrd72
1 review
2 helpful votes
August 17th, 2022

The company completely ignores customers, disinterest despite many messages sent. The company ensures that the verification takes several minutes. And it already takes several days. I cannot use my own money. They don't reply to emails.

Products used:
voucher for pay online

Service
Value
Shipping
Returns
Quality
Thumbnail of user valep3
5 reviews
17 helpful votes
November 13th, 2020

I have 50 euro in my paysafecard account. I asked for a refund. They said the money will be refunded to my bank account and asked for my info. I've sent them everything they asked: bank account, ID. I have a verified account. They haven't replied ever since and every month they charge a fee. 50 euro doesn't bother me, it's the scam that does.

Update: I got a reply. They asked me for the pre-paid cupons. After I took a better look, I've found out paysafecard is the property of an Austrian company. So I called in Austria and customer support told me what to say. I got an email saying there was a technical issue and they couldn't send me the money. After another call in Austria I finally got my money back. Well... only half.

It's still a bad company.

Thumbnail of user brent.longueville
1 review
0 helpful votes
July 20th, 2023

They will take 3 euros per month off your balance rendering their service absolutely useless. Never go to paysafe

Service
Value
Shipping
Returns
Quality
Thumbnail of user lukal19
1 review
2 helpful votes
September 18th, 2022

Paysafecard is available in my country so i bought one for 25euros so i can buy something online as their site says thats it supported anywhere. Now i can't buy anything anywhere, i just ended up with a receipt that i bought it for 25euros.
None of stores they recommended would accept my 16-digit code.

Service
Value
Returns
Quality
Thumbnail of user martil18
1 review
7 helpful votes
December 22nd, 2021

100euro I put on paysafe to pay over internet I'm 1 week now trying to access my money to pay I have the recipt with the amount I put on amd I can't not access it plus I send everything to customer service and they say my code isn't found but I have all the proof in my hand also there is no number code for the registration comming to my phone I'm very upset with this

Service
Value
Shipping
Returns
Quality
Thumbnail of user charlesh2579
1 review
1 helpful vote
December 27th, 2022

On my very first try of this service it took four days for the $126 charge to process for this scam. Then some lady called me harrassing me asking me "How my clients find me?" I said "I conduct sales I find them." She then said she was placing my account on hold since she couldn't verify how my clients find me? Apparently this conglomerate is a scam which uses a partnership with Flagship and other entities to obscure and hide various practices, fees and scam practices - such as when you discover they are a scam and discontinue, charging 'Early termination fees' like $500 which themselves are a scam. This entire operation is criminal.

Tip for consumers:
Avoid these criminals!!!!!!!

Products used:
Credit card processing

Service
Value
Quality

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About the business

Paysafecard is a simple and safe prepaid payment method that allows you to make payments online without the use of a bank account or credit card information

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